Can you share any outcomes from the project that demonstrate progress or success?
We can definitely speak to the companies ability to take limited resources with photos and creating a look and feel based on conversations and forms we filled out. We had worked with other companies who were unable to accomplish this. They really nailed how the look and feel for our graphics.
How effective was the workflow between your team and theirs?
Overall the workflow was not too effective. We had weekly phone calls for about an hour where we would go over everything which needed to be completed. However, on many occasions, we would have to re-explain what we were asking for. We had to re-explain what needed to be done.
We also had to stay on top of tasks to be completed. There was no Project Management software during our brief time with the company. Mostly everything was done via email. You have to make sure to take notes during your conversation in order to ensure everything you talked about is accomplished.
The point of the conversation was for their team to listen in on what needs to be done and then complete the task. Which we assumed meant they would be taking notes. So, either they were taking notes and not following through on everything or they were trying to remember what needed to be done.
They would be far more effective if they were to utilize a project management software to better keep track of the what can end up being thousands of documents, reviews, changes, and communications in one place for better referencing
What did you find most impressive about this company?
We found their ability to take limited resources and churn out in the first draft conceptual images which really nailed an image and brand we were going for. We were unable to take it any farther to really see what else they could do which is why this is mentioned twice in this review
Are there any areas for improvement?
Yes. The company needs to improve on its ability to manage tasks, assignments and accomplishing what they say they will on time. Missing deadlines is a big area for improvement. Consistently missing deadlines and not communicating prior to missing them was the number reason for our separation.
It is very difficult and costly to call meetings for employees and set aside time when the company would miss the meeting with no prior notice. It may have been okay if we could have the meeting on the go on our phones, but we have to physically be in front of a computer. This means you will lose your own personal time and the cost of an employee or manager if they have to come in for the meeting.
Additionally, deadlines were missed on a regular for ads or graphics with no prior notice. We would have to get a hold of them to see what happen only to discover it would take longer.
Again, this would be fine but when we are on a strict deadline for shopping seasons and such it cost us money every day we are not live with the campaign. Especially when the deadlines exceed weeks past. So definitely there is an area for improvement in communication and meeting deadlines
We do want to mention that this review is not meant to disparage, defame, or denigrate the reputation, character, image, or service of the company, but to speak of our experience in a constructive way. They did a great job creating work. They just need to improve on deadlines and communication