LoyaltyPlant

BACKGROUND

Please describe your company and position.

I am the Marketer of Super Bowl Dubai

Describe what your company does in a single sentence.

We're a chain of Asian restaurants in Dubai.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LoyaltyPlant to accomplish?

• We wanted to start our delivery and create our own branded mobile app. And also to create a loyalty program for our guests, strengthening their connection with our brand.

SOLUTION

How did you find LoyaltyPlant?

Online Search

Why did you select LoyaltyPlant over others?

• High ratings
• Good value for cost

How many teammates from LoyaltyPlant were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at LoyaltyPlant has created a comprehensive digital strategy for our restaurant chain, including: 

• Development of a branded app
• Introduction of a new loyalty program for our guests
• CRM with the capability to create AI-powered marketing campaigns. 

The program offers many features aimed at boosting average check, crafting personalized offers for clients, and more. Additionally, their customer success manager is always there to assist us. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in average check Size: Implemented loyalty program led to a 7% increase in average spending per customer visit. 
• Revenue growth: Generated a 22% growth in overall revenue directly attributed to the new digital strategies and loyalty program. 
• Operational efficiency: reduced customer acquisition costs by 10% and improved customer satisfaction scores. 
• Feedback and reviews: received a 4.7-star rating on average from customer reviews, highlighting enhanced satisfaction with the app and personalized offers. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LoyaltyPlant's project management is efficient and reliable. With a dedicated customer success manager overseeing our requirements and resolving our issues, they consistently deliver updates and improvements on time. 

What was your primary form of communication with LoyaltyPlant?

Virtual Meeting

What did you find most impressive or unique about this company?

LoyaltyPlant's complex approach was most impressive!

Are there any areas for improvement or something LoyaltyPlant could have done differently?

The process of launching required effort from our side, so you'll need a dedicated person from your team who can be involved in this work. The rest is good.