Liquid Flame Design

BACKGROUND

Please describe your company and position.

I am the Director of Ceylon Selecta

Describe what your company does in a single sentence.

Tour operator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Liquid Flame Design to accomplish?

• Branding
• Web site design

SOLUTION

How did you find Liquid Flame Design?

Referral

Why did you select Liquid Flame Design over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Liquid Flame Design to create Ceylon Selecta’s brand identity, branded stationery and website. As a luxury travel business, we wanted a consistent and professional presentation that reflected the personalised travel experiences we offer. The scope covered three main areas: 
• Branding and visual assets: Designing our company logo and supporting brand assets to establish a recognisable visual identity across our customer communications.
• Branded stationery: Creating stationery that carried the same identity into our printed materials, ensuring consistency with our website and other brand assets.
• Website design and development: Building a website to introduce Ceylon Selecta and showcase our destinations and travel experiences. This included incorporating videos and developing a customised contact form to help prospective clients share their travel requirements and make enquiries.

The overall brief was to bring these elements together so that customers would experience the same look and feel whether they encountered Ceylon Selecta online or through our printed materials.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project gave Ceylon Selecta a consistent brand identity across our logo, stationery, visual assets and website. The website brought our vision to life and received excellent feedback, giving us a professional platform to showcase our travel experiences. A key indicator of success was our satisfaction with the finished work, reflected in the five-star reviews we shared. We particularly valued the team’s creativity, professionalism and original ideas, along with Ishar’s contribution to the website and company profile. While we do not have specific traffic or booking figures to include, the positive response to the website and the completion of our core brand materials were clear outcomes of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Liquid Flame Design managed the project professionally, with clear communication throughout. They listened to our requirements and responded constructively to our feedback, helping translate our vision for Ceylon Selecta into the finished branding and website. They delivered the agreed items on time and were responsive when we needed clarification or changes. Ishar’s personal involvement and creative input were particularly valuable in keeping the work aligned with what we wanted for our business. And they continue to be so.

What was your primary form of communication with Liquid Flame Design?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to turn our vision for Ceylon Selecta into a brand and website that felt right for our business. Their creativity and original ideas stood out, particularly Ishar’s contribution to bringing everything together. Their customer service was equally impressive. They were always responsive and easy to communicate with, making us comfortable asking questions, sharing ideas and discussing changes throughout the project. Having our branding, stationery and website handled by one team was also valuable. It helped create a consistent identity across our business, and we were very pleased with the positive feedback the website received.

Are there any areas for improvement or something Liquid Flame Design could have done differently?

We have no particular areas for improvement to highlight. We were very happy with the quality of the work and the customer service. The team was responsive and easy to communicate with, which made the whole experience straightforward and positive. I would like to commend Liquid Flame Design for their outstanding work in developing the Ceylon Selecta website (https://ceylonselecta.co.uk). Their creativity, professionalism, and original ideas effectively brought our vision to life. Special recognition goes to Ishar, whose innovative approach was instrumental in delivering an exceptional result that has received excellent feedback and strong interest in their services.