LeapOut Digital Inc.

BACKGROUND

Please describe your company and your position there.

I've worked as a Country Sales and Marketing Head at AsiaPay Philippines. The company provides digital payment solutions which can simply integrate with different e-commerce platforms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LeapOut Digital Inc., and what were your goals?

We've partnered with LeapOut Digital Inc and provided an end-to-end E-commerce solutions to Fino La Mascherina, a retail store that aimed to tap the digital landscape during the first wave of pandemic. The goal was to launch an online channel for Fino which built with robust e-commerce platform and integrated with secured and reliable payment gateway.

SOLUTION

How did you select this vendor and what were the deciding factors?

Both parties leveraged with the existing partner banks of Fino as well as the preference of its customers. As a result, we've identified the following payment options:

• BDO for Visa, Mastercard, Amex and JCB schemes
• Credit card Instalment
• E-wallet (GCash and GrabPay)
• Over-the-counter payment

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To integrate and launch the E-commerce and digital payment solutions the following had to consider:

• Coordination with acquiring banks for approval of Merchant IDs. Thus, the merchant ID is needed to activate the credit card and instalment options
• Application and activation of non-credit payment options
• Test Transactions
• Merchant On-boarding Training

How many people from the vendor's team worked with you, and what were their positions?

We've worked with 4 vendors or providers to activate the payment transactions and integrate the payment gateway to e-commerce platform of Fino. All of them were managers in their respective companies.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After we've launched the e-commerce platform of Fino, a significant number of transactions kicked in and the client can easily navigate both platforms to generate reports needed in monitoring and assessing the progress of online transactions.

Describe their project management style, including communication tools and timeliness.

To ensure that the project would achieve its deliverables, coordination and communication, Viber group was set-up via Viber (with the owners and stakeholders of Fino). Hence, Gantt Chart had provided to monitor the progress of each line item.

What did you find most impressive or unique about this company?

The company was very responsive and did extra mile to make sure all deliverables were on top and meet the expected outcome.

Are there any areas for improvement or something they could have done differently?

The availability of the owners for meeting was quiet challenging back then because of their busy schedules. The company had to deliver and extent its willingness to meet the stakeholders even the owners of Fino requested to set-up the meeting on a holiday. Notwithstanding, the outcome of alignment was highly commendable resulting to more manageable timelines and expectations.

BACKGROUND

Please describe your company and your position there.

I am the Senior Marketing Manager - Ecommerce for Sports Central (Manila), Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LeapOut Digital Inc.?

UI/UX overhaul, and Back-end HTML, Notification Development, SEO

SOLUTION

How did you select this vendor?

Referred by internal mother company (SM Retail) Procurement

Describe the project in detail and walk through the stages of the project.

Leap Out provided a new theme for our Shopify Advanced platform including custom development according to our needs. Ongoing projects include Shopify Flow assistance, HTML and notification enablement. SEO project for 1 year was equally served superbly.

How many resources from the vendor's team worked with you, and what were their positions?

4

1. Managing Director
2. Chief Technology Officer
3. Sr. Developer
4. Account Manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer UI/UX dev for the site helped the company fast track advertising and story-telling of our products online. SEO site positioning from nothing to 3rd page in Google.

How effective was the workflow between your team and theirs?

Very good. Establishment of daily meetings enabled progression of project deliverable. Their support was consistent even during off-working hours.

What did you find most impressive or unique about this company?

Expertise and knowledge in the subject matter - SHOPIFY ADVANCED & PLUS + SEO Management

Are there any areas for improvement or something they could have done differently?

Personnel allocation to enable momentum in pursuing subsequent projects, while executing simultaneous projects with sister company.

BACKGROUND

Please describe your company and your position there.

I am a Category Merchandising Manager handling E-Commerce specifically our brand's Shopify website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LeapOut Digital Inc., and what were your goals?

We wanted to expand our reach so we needed their help for SEO and other website development.

SOLUTION

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Mostly SEO-related, write-ups for the website, metadata, monthly performance reports, site enhancements and configuration.

How many people from the vendor's team worked with you, and what were their positions?

We're in contact with 3, the Managing Partner, Sr. Digital Marketing Specialist and an Account Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've seen improvements when it comes to our search rankings online by adding several keywords. Our traffic became steady, as well.

Describe their project management style, including communication tools and timeliness.

We mostly communicate through Viber and Email and they are very responsive to assist us with our concerns and always in time for the deliverables.

What did you find most impressive or unique about this company?

They have impressive knowledge of their services. They always give suggestions that they can improve on their website. They also keep them updated when they've done write-ups, and more.