Lab.a

BACKGROUND

Introduce your business and what you do there.

We’re a rehabilitation clinic that focuses on people recovering from vascular strokes and people in need of mechanical respiration. We’re treating a lot of patients with COVID-19.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lab.a?

We were developing an electronic health record system. We considered existing solutions, but we had specific requirements for connecting patients with orthopedics suppliers.

SOLUTION

What was the scope of their involvement?

Lab.a helped us create an electronic health records system, using the fast healthcare interoperability resources (FHIR) standard. This is a common standard when working with external health records. They develop all their solutions in FHIR.

What is the team composition?

We’re working with eight people from their team.

How did you come to work with Lab.a?

They had an existing relationship with the CEO of my company, and they were already here when I came on board.

I realized that they were an excellent and incredible team in a very short time. I’ve been working in healthcare for about 13 years, and I was surprised by their deep knowledge of the medical field, considering they’re a young team.

How much have you invested with them?

The project cost was above $250,000. We’re spending approximately $10,000 per month.

What is the status of this engagement?

This project ran between January 2019–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our previous records system was badly designed, so our personnel was reluctant to use it. Lab.a’s system is built on current healthcare standards, with a very good UX/UI design.

After we released the system, we’re going to develop new features with Lab.a. We’re eager to see how it will perform and the impact it will have on our business. We have a lot of industry partners, and we recommend Lab.a to them. They’re a knowledgeable team.

How did Lab.a perform from a project management standpoint?

Their team gave us access to their uTrack. We’ve used Google Meet and Google Docs. We share Gannt charts and tasks through ClickUp.

What did you find most impressive about them?

They’ve given us explanations for all the decisions they made, in terms of both the frontend and backend. Any questions or doubts were answered in substance.

The team always had a good reason for building a function in a certain way.

Are there any areas they could improve?

Before I came on board, there were a few mistakes in scope, but that wasn’t due to Lab.a. It was a small mistake that we resolved.