Krocess

BACKGROUND

Please describe your company and your position there.

I'm the owner of UK-based flag manufacturer and online retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Krocess, and what were your goals?

I noticed a glitch on our e-commerce site which was causing one category of products to not be available for sale.

SOLUTION

How did you select this vendor and what were the deciding factors?

I've used this vendor in the past, and checked in with him again before reaching out to anyone else. He never let me down.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This was not a complex or lengthy job. but the vendor had investigated and fixed the issue before I even had a response from the plugin creator.

How many people from the vendor's team worked with you, and what were their positions?

One.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Before I called the vendor in we were not receiving sales of the affected category, and now we are.

Describe their project management style, including communication tools and timeliness.

No delays. Great, timely communication.

What did you find most impressive or unique about this company?

Swift and economical resolution to a problem I could not fix myself.

Are there any areas for improvement or something they could have done differently?

No. It was all great.