Koben Digital

BACKGROUND

Please describe your company and position.

 I am the Head of Marketing of a government organization.

Describe what your company does in a single sentence.

We are a large government organisation responsible for delivering public information, regulatory services, community support programs and live updates across multiple departments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koben Digital to accomplish?

• full website redesign
• migration from a legacy CMS to a more flexible platform
• headless CMS
• mobile usability

SOLUTION

How did you find Koben Digital?

• Online Search
• Clutch Site

Why did you select Koben Digital over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Koben Digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved redesigning and rebuilding a large public sector digital platform. The work focused on improving the organisation’s public website, internal content systems and live information channels so they were easier to manage, more accessible and better suited to citizens, staff and stakeholders.

The project included digital strategy, UX and UI design, CMS planning, content migration, responsive development, accessibility improvements, testing, training and launch support.

Key Deliverables

• Discovery and stakeholder workshops to define project goals, user needs and platform requirements.
• Website redesign across key public-facing and internal pages. Improved information architecture, navigation and user journeys.
• CMS strategy, including advice on moving from a legacy CMS to a more flexible platform.
• Content audit, content restructuring and migration support.
• Responsive website development for desktop, tablet and mobile.
• Live updates, news and public information functionality.
• Accessibility improvements aligned with public sector requirements.
• QA testing, UAT support and bug resolution before launch.
• CMS training, documentation and post-launch support. 

Summary

The project delivered a modern, scalable and accessible digital platform that helped the organisation communicate more clearly with the public, manage content more efficiently and support future digital service growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 31% increase in organic traffic within the first 12 months after launch. 
• 45% reduction in bounce rate across key public information pages. 
• 19% increase in completed online enquiries/forms.
• 46% improvement in average page load speed across mobile and desktop. 
• Accessibility compliance improved significantly, with all high-priority WCAG issues resolved before launch. 
• Positive stakeholder feedback, with internal teams reporting that the new platform was easier to manage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was strong and well organised. Key milestones were delivered on time, and communication was clear throughout the project. They were responsive to feedback, flexible when requirements changed, and proactive in addressing any questions or issues that came up.

What was your primary form of communication with Koben Digital?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Koben Digital was their ability to combine strong technical expertise with a practical understanding of our organisation’s needs. Their experience working with a wide range of government entities gave us confidence from the start and really solidified our expectation that they could deliver a reliable, accessible and well-structured digital platform.

Are there any areas for improvement or something Koben Digital could have done differently?

Not that I can think of