kitameraki

BACKGROUND

Please describe your company and position.

I am the Senior Commercial Effectiveness Mgr of Novo Nordisk Indonesia

Describe what your company does in a single sentence.

Novo Nordisk is a global pharmaceutical company specializing in diabetes care, hormone replacement therapies, and other critical conditions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire kitameraki to accomplish?

• To automate the process of emailing performance reports to hundreds of staff members on a weekly basis.

SOLUTION

How did you find kitameraki?

• Online Search
• Referral

Why did you select kitameraki over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from kitameraki were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved consolidating staff performance data from various Power BI reports, which was previously done manually. This manual process required exporting data, inserting it into excel templates, creating separate files for each staff member, and composing personalized emails. By automating this with Power Automate, we were able to streamline the reporting process, improving efficiency and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The automation significantly improved the efficiency of our reporting process, allowing us to scale up and send reports to hundreds of staff members. It also increased the accuracy of the reports.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was smooth, with regular updates and quick feedback via messages. Biweekly meetings kept us on track, and the project was completed on schedule.

What was your primary form of communication with kitameraki?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Kitameraki’s professional and proactive approach to managing the project, as well as their ability to deliver results within the constraints of the project.

Are there any areas for improvement or something kitameraki could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Team Leader, Quality for Impact of CIFOR ICRAF

Describe what your company does in a single sentence.

Produce science and tailor-made solutions to address key global environmental challenges focusing on trees, climate, food and biodiversity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire kitameraki to accomplish?

• Develop a dashboard with organizational key performance indicators

SOLUTION

How did you find kitameraki?

French Tech network

Why did you select kitameraki over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from kitameraki were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Establish a complete M&E/KPI Business Intelligence (BI) system providing insight into the institutional key performance indicators (KPIs) resulting from the CIFOR-ICRAF core business processes. Key objective is to support CIFOR-ICRAF better track, evidence, and maximize its influence and impact. 

Deliverable: a Power-BI KPI Dashboard

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a functional and user-friendly Power BI dashboard that effectively visualizes our key performance indicators, improving data accessibility and decision-making. Over time it is expected that we achieve enhanced data integration across multiple units and projects, increased efficiency in monitoring institutional impact, and improved reporting accuracy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management by Kitameraki was generally well-structured, with clear milestones and deliverables. The team maintained good communication and was responsive to our needs, and came to our office in Bogor for specific meetings when we needed them, which was highly appreciated and useful. Our requirements evolved over time and they could make adjustments as necessary. They rightly so (and gently :) put some pressure on us to provide the needed feedback to them so that we can keep on schedule and so they can deliver on time, as we were sometimes very busy with other tasks.

What was your primary form of communication with kitameraki?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Strong understanding of our needs and data visualization best practices. Could advise us on best visualization options. They were able to create a dashboard that is both intuitive and insightful. Were flexible enough to adapt to feedback and evolving perspectives. Overall, they were very helpful!

Are there any areas for improvement or something kitameraki could have done differently?

The only thing that comes to mind is the chosen use of MS Teams for communication that was sometimes confusing to us, with scattered messages and updates that made tracking discussions and progress a bit challenging. But Kitameraki always made sure to follow-up through other means when we were late in taking some key decisions.

BACKGROUND

Please describe your company and position.

I am the Sales Assistance of PT OSF Flavors Asia

Describe what your company does in a single sentence.

OSF Flavors, founded in the USA in 1983, specializes in crafting high-quality, custom flavors for food and beverage products. With over 40 years of expertise, the company champions clean-label processes and sustainability, offering natural and organic solutions. Their advanced food technology and focus on quality assurance have positioned them as a trusted partner globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire kitameraki to accomplish?

• Streamline sample tracking: Ensure efficient monitoring of samples from receipt to shipment.
• Enhance collaboration: Facilitate seamless communication and data sharing between sales, R&D, and inventory teams.
• Improve decision-making: Provide real-time access to sample inventory data to support informed and timely client interactions.

SOLUTION

How did you find kitameraki?

Referral

Why did you select kitameraki over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from kitameraki were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

  The project was executed in several phases:
• Requirement Gathering: Kitameraki collaborated closely with OSF Flavors to understand the organization's specific needs for sample inventory management, identifying key functionalities, workflows, and user roles required for the Power Apps solution.
• Mockup Agreement: An interactive Power Apps mockup was designed to provide a clear visualization of the app’s layout, features, and user interface. Feedback from stakeholders was incorporated to finalize the design before moving to development.
• Data Model Design: A comprehensive data model was created to define the relationships and structure of the key entities, including Sample Receive, Sample Shipment, Inventory, Product and Customer data, ensuring the app's scalability and accuracy.
• Security and Governance Setup: Kitameraki implemented robust security measures to control access to the app and its data. Governance policies were established to ensure proper management and long-term sustainability of the Power Apps environment.
• Data Structure Implementation: Kitameraki performed the technical implementation of the defined data structure, integrating existing data sources and ensuring proper data transformations to align with the app’s requirements.
• App Development: The Power Apps solution was developed and tested, incorporating real-time data access, automated workflows, and user-friendly features to streamline sample management and improve operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

  The project delivered several key outcomes:
• OSF Flavors now has a streamlined sample management system, enabling real-time tracking of samples and improving operational efficiency.
• Collaboration across sales, R&D, and inventory teams has significantly improved, resulting in faster decision-making and better client satisfaction.
• The initiative laid the groundwork for future scalability, allowing for enhancements and the addition of new features as the organization's needs evolve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their deep expertise, professionalism, and proactive approach consistently surpassed expectations, making them an indispensable partner throughout the project.  

What was your primary form of communication with kitameraki?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

  The most impressive aspect of Kitameraki was their ability to craft a Power Apps solution tailored to OSF Flavors' requirements.

Are there any areas for improvement or something kitameraki could have done differently?

There are no areas for improvement at the moment, as everything is already on track.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Leoni Gelato. We produce and distribute Gelato all over indonesia with 500+ distributors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

Implement a Collaborative tool and an Asset management tool

SOLUTION

How did you select this vendor and what were the deciding factors?

Kitameraki was introduced by a trusted partner

Describe the project in detail and walk through the stages of the project.

Milestone

1. Collaborative tool Selected platform was Microsoft 365 which provide all Office, mail and Teams collaborative tool. Kitameraki Consultant prepare the migration from our all setup to using Microsoft Platform, including Microsoft Tenant, DNS and Exchange configuration. On D day, our email smoothly arrive in our newly configured Outlook accounts. In addition, Kitameraki Consultant provided training on how to use Microsoft 365 tools such as Teams, OneDrive and Planner. Milestone
2. Asset Management tool After sharing our expectations in term of features and budget, Kitameraki Consultant short listed 2 Asset Management tool options. We benchmark the 2 options and finally selected the one that will become our Asset Mgt tool.

How many resources from the vendor's team worked with you, and what were their positions?

Project Sponsor (Managing Partner) Project Manager (Kitameraki) Subject Matter Expert (Asset Manager)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

• Company is now better equiped to engage in this new growth stage
• Capability to communicate with Email and Message without technical issue
• Information is better organized and is secured

How effective was the workflow between your team and theirs?

Very good collaboration between their team and our.

What did you find most impressive or unique about this company?

Kitameraki consultants were very knowledgeable when it comes to collaborative platform. They went beyond the "regular" training and made useful recommendations during the implementation. They also provide solution that fit our budget. Knowing Kitameraki is now managing sensitive information, it's critical to collaborate with a trusted partner and that's what Kitameraki became for us.

Are there any areas for improvement or something they could have done differently?

not that I can tell

BACKGROUND

Please describe your company and your position there.

Exera is the leading security company in Myanmar, offering the widest range of services and the highest standards of quality. Facing political instability, we have developed new services to help our clients make the right decision and keep their staff and their assets safe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

Exera management wished to be even more data driven with more reports, maps and dashboards while remaining simple to use and straight to the point in term of information shared to their customers. Exera did not have in-house expertise to take that digital turn; we therefore looked for a technology partner to design and implement the mapping solution we needed.

SOLUTION

How did you select this vendor and what were the deciding factors?

Kitameraki was introduced by Exera Managing Director who had prior experience collaborating with this Technology consulting company, and who was very satsified with their service.

Describe the project in detail and walk through the stages of the project.

• Review and Approve function design document that included use cases and screen mockup
• Build the Web platform
• Configure Tableau software to render reports using data captured in the web platform. Graphs, maps and data are used for internal reports, for our consultancy reports. We also give access to this security dashboard to our clients upon subscription.

How many resources from the vendor's team worked with you, and what were their positions?

Project Sponsor (Exera Managing Directotor) Subject Matter Expert (Exera's Chief Analyst) Project Manager (Kitameraki) Functionational & Technical Consultants (Kitameraki) Web Developer (Kitameraki)"

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project has dramatically changed our way of working. We switched from a clumsy, handmade Excel database to a fast, fully-integrated security dashboard, generating compelling visuals and data within a few clicks. Our clients have also shown much interest to subscribe to this service.

How effective was the workflow between your team and theirs?

It was genuine pleasure working with Kitameraki: they are extremely serious and efficient. They are very reliable, and stick well to the timeline, SOW and budget discussed. What struck us most is that not only do they have a perfect command of the IT solutions they sell.

They also listen very carefully to our needs and genuinely understand what we need (although we work in a sector - security in Myanmar - that no one is really familiar about). This extra client focus and this quick, in-depth understanding of our needs has allowed us to shape exactly the service we wanted.

What did you find most impressive or unique about this company?

Kitameraki consultants were very knowledgeable when it come to design a web platform with a focus on user experience. They have also very good knowledge when it comes to configure Tableau Software. A special token of appreciation for William, the project leader, who has been incredibly helpful, resourceful and dedicated to the project. They were diligent and willing to go the extra mile to deliver a top-notch product.

Are there any areas for improvement or something they could have done differently?

Not much: we are fully satisfied with Kitameraki service.

BACKGROUND

Please describe your company and your position there.

I was the COO at a healthcare company headquarter in Singapore. Our company provide finance and operational services to Hospital

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

ERP Implementation

SOLUTION

How did you select this vendor and what were the deciding factors?

I collaborated with Kitameraki consultant in previous company and bring him in to execute this project. Ability to design and execute from scratch.

Describe the project in detail and walk through the stages of the project.

We needed to build a technology platform to support company aggressive growth (50 branches opening) Phase 1: Vendor and System selection - Identify and Map Key Business Processes - create RFQ - Assessment & Benchmark Vendors Answers - Appointment of chosen Vendor Phase 2: Requirement Gathering and Design - Interview with Subject Matter Expert - Discovery of the ERP - Map As Is and To Be condition Phase 3: Implementation Phase 4: User Acceptance Test Phase 5: Transition - Go Live preperation - Data migration Go Live

How many resources from the vendor's team worked with you, and what were their positions?

Project sponsors (CEO) Project stakeholders (CFO & COO) Project Manager Functionational & Technical Consultants Internal Subject Matter Expert (Finance, Supply Chain, HR)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

- Standardization of business process across branches - Reduction in discrepancies in inventory and faster closing - Better quality of data

How effective was the workflow between your team and theirs?

Very good collaboration between their team and ours.

What did you find most impressive or unique about this company?

Kitameraki consultant were instrumental in the successful delivery of the project. They were very knowledgeable in the ERP system and their respective functions (trade & logistic, accounting, technical etc ...)

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the Founder and Managing Partner of OmniStrada, a boutique digital consulting firm based in Singapore that advises and supports B2C & B2B businesses with their digital transformation projects across Asia. Providing strategic planning and project management support, the OmniStrada team works with the C-suite and the rest of the management team to articulate, prioritize, plan and execute pragmatic and tactical Digital Transformation and OmniChannel strategies; whilst addressing organizational and local market challenges and realities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

For one of our healthcare projects, we needed technology advisory support and services to design a technology platform that would support the business transformation strategy of our client.

What were your goals for this project?

Our objective was to elaborate the digital transformation and omnichannel strategy that would position our client as a healthcare leader in their markets.

SOLUTION

How did you select kitameraki?

I have worked and collaborated with Kitameraki consultants for almost 3 years, in projects where they've scoped and delivered top-grade IT projects and strategies. It was an obvious natural choice to bring them on board this project.

Describe the project in detail.

1. Consolidation and Review, Setting up the project framework, reviewing and consolidating business and project requirements and inputs with customer management and other project stakeholders.
2. Omnichannel experience Design
3. Digital Services and Feature scoping, Project planning Defining what customer-facing and user digital solutions we need to deliver
4. Project implementation and transition

What was the team composition?

Board, Project Manager, Consultants, Subject Matter Experts

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All project milestones where reached as initially planned. Customer was really satisfied with the services and product delivered by the project team. Upon the successful delivery, the client asked us to also support them on another one of their healthcare divisions.

How effective was the workflow between your team and theirs?

Excellent and very fluid communication, project coordination and timely deliveries. Efficient use of collaborative and project management platforms.

What did you find most impressive about this company?

Kitameraki consultants have definitely been instrumental to the success of the digital transformation plan by designing the required Enterprise Architecture and building the Technology platform to support this ambitious and challenging digital transformation project

Are there any areas for improvement?

None, I can think of. Kitameraki is a reliable partner.

BACKGROUND

Please describe your company and your position there.

I am Group CFO at a Singapore based healthcare investment and operating firm that provides integrated solutions to bridge the infrastructure gap for healthcare delivery in Southeast Asia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

We needed to build a technology platform to support company aggressive growth (about 40 branches opening forecasted). We did not have internal IT capability to execute such complex project

What were your goals for this project?

ERP would be the backbone of the technology platform, improving data quality, standardizing business processes across all branches, and enable the Management to better drive the company.

SOLUTION

How did you select kitameraki?

After an initial review of ou existing technology platform, kitameraki consultants were able to make quick win recommandations that immediately create add value to our company. They were reliable in that first assignment, so we trusted them to execute that mission critical project for the company.

Describe the project in detail.

Phase 1: Vendor and System selection

• Identify and Map Key Business Processes
• create RFQ
• Assessment & Benchmark Vendors Answers
• Appointment of chosen Vendor

Phase 2: Requirement Gathering and Design

• Interview with Subject Matter Expert
• Discovery of the ERP
• Map As Is and To Be condition

Phase 3: Implementation

Phase 4: User Acceptance Test

Phase 5: Transition

• Go Live preparation
• Data migration Go Live

What was the team composition?

Project sponsors (CEO) Project stakeholders (CFO & COO) Project Manager Functionational & Technical Consultants Internal Subject Matter Experts (Finance, Supply Chain, HR)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

• Standardization and robustness of the in Billing process
• Reduction in discrepancies in inventory
• Faster accounting closing
• Reduce the time and effort required to carry daily activities
• Keep the accounts payable process secure and improve payment control
• Better picture of the company performances

How effective was the workflow between your team and theirs?

Smooth collaboration. Very good change management lead by Kitameraki consultants

What did you find most impressive about this company?

They had very good knowledge of ERP and an understanding of the IT capabilities needed to adapt to our industry. High quality of the deliverables. Very good change Management

Are there any areas for improvement?

Perfect work

BACKGROUND

Please describe your company and your position there.

I am the CEO of a healthcare investing and operating company headquarter in Singapore. Our company provide financing and operational services to Hospital.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

We needed to build a technology platform to support company aggressive growth. We did not have internal IT capability to execute BI project.

What were your goals for this project?

Built a state of the art tech platform to support our nationwide operations.

SOLUTION

How did you select kitameraki?

Kitameraki was referred to us as they had successfully delivered similar projects in previous engagements.

Describe the project in detail.

Create BI Capability in all core functions: Finance, supply chain, sales & Marketing, HR.

Activities:

Phase 1: Current state assessment and Preparation

• Assess reporting and infrastructure condition.
• Define reporting domain to focus on (ex: Finance, Supply Chain, HR, …)
• Develop an implementation plan and get buy-in
• Setup infrastructure: Active Directory synch, PBI Gateway

Phase 2: Tactical Prototyping & Solution Creation

• Interview with subject matter expert and identification of reporting scenario, KPI & dashboard needs. Reporting scenario will give us better understand of where data are.
• Identify data and report process ownership
• Report prototyping
• Deliver to subject matter experts for immediate evaluation and feedback

Phase 3: Publishing & Monitoring

• Schedule data refresh
• Assist to Quality control KPIs & reports

Phase 4: Support, Training & Expansion

• Assist to setup BI Support organizations
• Publish reports for general audience
• Configure security
• Train end-users
• Configure dashboards
• Assist to setup report creation governance

What was the team composition?

Project Manager BI Consultants Subject Matter Expert (Finance, Supply Chain, HR)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

BI allow us to have insights in various functions of the company (Finance, Operations, Sales & Marketing, HR, ...) Senior Management have now Financial and Operational Reports and Dashboards that allow them to track activity in real time COO have Supporting figures for Supply Chain decision

How effective was the workflow between your team and theirs?

Their smooth collaboration was their most effective asset.

What did you find most impressive about this company?

Very good change management led by consultants.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I am the COO at a healthcare company headquarter in Singapore. Our company provide finance and operational services to Hospital

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire kitameraki?

We needed to build a technology platform to support company aggressive growth. We did not have internal IT capability to execute a Business Intelligence project.

What were your goals for this project?

Getting insights on our data. Create a data driven mindset for the company staff.

SOLUTION

How did you select kitameraki?

Kitameraki was referred as they had successfully delivered similar project in previous engagement

Describe the project in detail.

Phase 1: Current state assessment and Preparation

• Assess reporting and infrastructure condition
• Define reporting domain to focus on (ex: Finance, Supply Chain, HR, …)
• Develop an implementation plan and get buy-in - Setup infrastructure
• Active Directory synch, PBI Gateway

Phase 2: Tactical Prototyping & Solution Creation

• Interview with subject matter expert and identification of reporting scenario, KPI & dashboard needs
• Reporting scenario will give us better understand of where data are
• Identify data and report process ownership
• Report prototyping
• Deliver to subject matter experts for immediate evaluation and feedback

Phase 3: Publishing & Monitoring 

• Schedule data refresh
• Assist to Quality control KPIs & reports

Phase 4: Support, Training & Expansion

• Assist to setup BI Support organization
• Publish reports for general audience
• Configure security
• Train end-users
• Configure dashboards 
• Assist to setup report creation governance

What was the team composition?

Project Manager BI Consultants Subject Matter Expert (Finance, Supply Chain, HR)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Business Intelligence platform allow Senior Management to have better insights in various functions of the company (Finance, Operations, Sales & Marketing, HR, ...) in real time. As a COO, I have Supporting figures for Supply Chain decision (ex: replenishment) and pro-active maintenance decision.

How effective was the workflow between your team and theirs?

Smooth collaboration. Very good changement management led by BI consultants

What did you find most impressive about this company?

Fast delivery. They offered advisory on what KPIs are to be implemented. Expertise in Business Intelligence platform. Kitameraki has also Strong Change Management capability for a smooth transition in the company

Are there any areas for improvement?

All good nothing in particular was missing.