Kairos Digital

BACKGROUND

Please describe your company and position.

I am the Sales Manager of SmarterCommerce

Describe what your company does in a single sentence.

SmarterCommerce is the leading provider of unified commerce solutions for Payment Processing, Digital Commerce (B2B/B2C), Retail Point of Sale (POS), Call Center Management and Sales Tax Processing.

Through our technology partnerships with Oracle and Progress Software, SmarterCommerce provides an Oracle-validated JD Edwards EnterpriseOne digital commerce solution that unites commerce and content to enable great omni-channel customer experiences. 

Further, SmarterCommerce delivers market-leading fintech solutions with partnership with PayPal, Braintree Payments, CSG/Forte and Computop to enable both card-present and card not-present payments including alternative payments (Apple Pay, Google Pay, Venmo, more), buy now pay later, and ACH processing across over 100 countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kairos Digital to accomplish?

• Edit customer testimonial videos

SOLUTION

How did you find Kairos Digital?

Referral

Why did you select Kairos Digital over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Kairos Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed Kairos to edit a series of 6-8 customer testimonial vidoes. We had the raw footage, but needed them to make sense of the content and edit it in a short form style. They added music, a lower third, and our corporate logo to help embellish the testimonial content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of edited customer testimonial video that were

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kairos delivered the results on time, excactly when they said they would.

What was your primary form of communication with Kairos Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

Kairos Digital's communication was very responsive, and my emails and questions were answered quickly. 

Are there any areas for improvement or something Kairos Digital could have done differently?

None that I can think of.