IT Managed Services
Managed Software Application & Solutions
+3
Less than $10,000
Nov. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We can always trust them to be responsive and work on a solution as soon as possible."

Jan 18, 2022

Owner, TD Funding Solutions

Terry D' Alessandro

Financial services
Frisco, Texas
1-10 Employees
Phone Interview
Verified

To maintain their operational success and the stability of their hardware and software, a financial solutions company engaged with Jetty IT Solutions for ongoing managed IT support.

Jetty IT Solutions is able to consistently deliver and accomplish their tasks in a time-efficient manner. The team is highly responsive, and internal stakeholders are particularly impressed with their vast industry knowledge and personal approach to project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of TD Funding Solutions, a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jetty IT Solutions?

We needed someone to provide us with managed IT services.

SOLUTION

What was the scope of their involvement?

Jetty IT Solutions is helping me with ongoing IT management and support.

What is the team composition?

We’re in contact with one of the co-owners.

How did you come to work with Jetty IT Solutions?

They were a referral from our web developer.

How much have you invested with them?

So far, we’ve invested about $1,000.

What is the status of this engagement?

The ongoing partnership started in November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their customer service has been excellent, as they’re able to consistently respond to my concerns and system issues — they’ll pick up my calls and reply to my texts even on weekends.

Their team is very knowledgeable and service-oriented, and we can always trust them to be responsive and work on a solution as soon as possible.

How did Jetty IT Solutions perform from a project management standpoint?

Their project management is handled well as they’re very communicative, and it doesn’t take an entire day to get feedback. We typically communicate through email, phone, and a ticketing system.

What did you find most impressive about them?

We’re impressed with Jetty IT Solutions’ response time and personal approach to the project.

Are there any areas they could improve?

As of now, I don’t have any constructive feedback for Jetty IT Solutions.

Do you have any advice for potential customers?

I would advise approaching them with clarity about any issues you need help with. They’re quite knowledgeable when it comes to IT-related concerns, so you’ll be in good hands.

RATINGS

5.0

Jetty IT Solutions

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