JetRuby Agency

BACKGROUND

Please describe your company and your position there.

I founded Slick Studio, a creative services studio that does visual research, ghostwriting, and treatment design for television and film creatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JetRuby Agency LTD.?

We needed a fast and precise in-house video platform for our visual research.

What were your goals for this project?

We wanted to create a very complex search logic involving a customized information database.

SOLUTION

How did you select this vendor?

We consulted with a few other agencies that could not fulfill our requirements. It was a very complex job, but JetRuby Agency LTD. told us they could do it. We hired them after reading reviews and evaluating their work.

Can you go into detail about the services they provided and the scope of the project?

They developed the custom platform using Ruby on Rails and React. The team now maintains and updates the tool.

What was the team composition?

The team includes two backend developers, two frontend developers, one tech lead, one QA specialist, and one project coordinator.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The platform was so good that we decided to scale the platform and share it with the world. We’re currently seeking angel investors.

How was project management arranged and how effective was it?

With an all in-house development team, JetRuby Agency LTD. provides effective and speedy service. Their communication skills are also great.

What did you find most impressive about this company?

They’re quick and willing to take on complex challenges.

Are there any areas where they can improve?

The project’s design and branding components could have been better.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of Moments Inc. We are developing an app-based system linked with a wristband device, which will allow customers at a bar or club to easily pay for drinks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby?

We want a system that is intuitive and easy to use. We need an iOS and Android app for users to easily manage their funds, tipping, and spending. We also need a second iOS app for venues with a POS terminal to take in payments and disperse the funds.

SOLUTION

What was the scope of their involvement?

For the venue app, a big challenge of the project was to downsize current POS terminals that only operate on large computer screens or tablets to mobile devices. Using our designs, they developed the frontend and overall functionality to make processing transactions efficient for bartenders on mobile screens. They also developed an online web portal for the venue managers. For the user app, they focused more on visual aesthetics; Their team incorporated a simplistic design that's easier to use for intoxicated users. Currently, they’re beta testing app through a local event; We will soon be ready to formally launch on the app store.

What is the team composition?

We work with five of their employers including a project manager and developers.

How did you come to work with JetRuby?

I was recommended to them by a colleague of mine. We set up a meeting and connected with them right away. Their costs were far lower than a U.S. company's, but the quality the promised was on-par.

How much have you invested with them?

We estimate spending $80,000 in total.

What is the status of this engagement?

We started in November 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JetRuby provides outstanding value and their price is exceptional compared to other vendors. Potential users (bartenders, managers, and customers) say the app looks great and functions well.

How did JetRuby perform from a project management standpoint?

We use Slack for daily communication and Google Hangouts for occasional video conferences. Our project manager is professional and regimented. He diligently records the number of hours each task takes and puts together their statement of work, which always updates us on the latest iteration. He clearly states the goals we're trying to achieve for each specific iteration. When we ask for additional designs or features, their team addresses the ways to add it without increasing the scope and budget.

What did you find most impressive about them?

In our first kickoff meeting, they were genuinely interested in the app we wanted to produce. They are a young team and our app appeals to their demographic, which makes it easier to work with them. Their team thoroughly understands the vast amount of information and requirements we throw at them. I am happy with how they adjust their approach to appeal to as a customer.

Are there any areas they could improve?

I have no real complaints. Perhaps, the language barrier is a bit tricky at times, as their English translations on our app are sometimes wrong. Having someone a little more fluent in English to look over the grammar and vocabulary before it's released could save us time and money.

Do you have any advice for potential customers?

Be prepared with your design, mock-up, or wireframe before you start working with them. Show them how you want the sentence structure, exact words, and text displayed. This will save you a lot of time.

BACKGROUND

Introduce your business and what you do there.

My company is a social safety application that keeps college students safe while making college campuses safer. I’m the founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

When we were working with JetRuby, it was at a point when we were trying to develop our first rough MVP prototype of our mobile and web app as well as Bluetooth integration, which included firmware development between the mobile app and a Bluetooth-enabled device. We were also addressing specific user stories, all under a very tight budget. It wasn't just me going to them and saying, "I need to get this done," but more "What should I get done first?" Overall, it was a prototype creation process as well as development work.

SOLUTION

What was the scope of their involvement?

We worked on developing the web app first. That's developed in React, and it was a live-updating web dashboard that receives signals from the API of the mobile apps—it's like an integrated server software solution. The mobile app was coded in Objective-C for iOS and had to communicate with the dashboard. Those were the two main rough prototypes that we put together. We focused on getting the systems integrated first. Then we developed admin databases and user experience into the mobile app and web dashboard. I worked with them to go through user stories and figure out what specific features I wanted first, and what I could fit within my budget. They were super helpful because they outlined what it would take to get to a certain feature or product, and we could go through an outline, specifically "must-haves" and "good-to-haves," and what would need to be included on the next project development sprint.

How did you come to work with JetRuby Agency?

I'm in the Northeastern Venture Accelerator Program, and JetRuby came highly recommended from another company called LinkSquare. I know that when I was going into outsourcing the prototype, I was very wary of entering a relationship at a point where the technical features were still not that thoroughly developed. I received a really great recommendation not just on the coding and the development work, but on the communication and relationship that JetRuby provides their customers. I reached out and started talking with Ivan [Linko], the CEO, about developing a relationship, and we started with the first development sprint. I was extremely happy with their work, and then we moved into a second one.

How much have you invested with JetRuby Agency?

It was less than $20,000.

What is the status of this engagement?

We began budget creation in February 2016. The first development sprint wrapped up in October 2016, and then the second one in April 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I came in having an idea and some mockups for an app. Now, less than a year later, I have a complete MVP of my network that I can demo, that I can data pilot, that's been approved by the App Store for me to launch on TestFlight, and for an unbelievable price that’s nothing like what I was quoted for in-house development or any other development firm. Also, it’s code that my CGO can work off of. It's not like we have to start from scratch—it's great quality code.

How did JetRuby Agency perform from a project management standpoint?

It was great. I experienced two project managers throughout my course with JetRuby. It was great because these people were the middlemen between me and the tech, and I had great communication with them. We worked with several trackers and had video calls to discuss development. I could email them. There was a time difference, which is one thing, but if the time zones lined up, I would get very quick responses, and bugs would be fixed post immediately. If it was taking more time to do something, I'd have visibility into everything that was happening with the app. Whenever I had a question, it would get answered, and whenever I wanted them to do something, they would do it.

I know I had at least three developers that I had a direct correspondence with who are the main leads who would troubleshoot the bugs for me, but the number of developers switched over from different development sprints. It would be great because then they would send me an email saying they fixed the bugs personally. It wouldn't be the project manager, but the exact developer.

They definitely met deadlines within those sprints. We went a little over budget in the second development sprint, but I felt that it was justified as everything came under the terms of our contract. Besides that, deadlines were very well set, and I knew what was taking longer or shorter than expected.

What did you find most impressive about JetRuby Agency?

The ability for me, a very early-stage venture, to come into a professional development agency to create a prototype under a very tight budget was a really important distinguisher. It's not just about delivering certain features; it’s about working together with JetRuby to know which user stories should and need to be included in an MVP. I only received very personal communication into what I should do first. It was almost like a guidance into how to create the best prototype for the best price. We really went into what it would take to develop prototypes that I wanted. A lot of development agencies don't really get into that; they just want a scope of work delivered to them right up front and don't really take the time to get into what should be done. They delivered that, which was vital to me, being a very early-stage venture. From there, it was really professional quality code that people look at now and say, "How did you get this done for the budget that you are allotted?" I think that's such a great situation for me to be in.

Are there any areas JetRuby Agency could improve?

I think they're already on this track, but standardizing the visibility into the actual specific tasks that are getting done every day. I'm not that much of a project manager and I didn't request that much visibility into the Pivotal Tracker. They did give me that, but in the first round, we didn't use it as much. In the second round, we used it more. For me, it was totally fine. I'm not sure exactly how they interact with their other clients, but having more visibility and a more standardized use of tools like Pivotal Tracker. If they want to scale to a more professional and later stage company for development, they're going to need that to be really well-developed. Then again, I don't know how they interacted with their later-stage clients, and it could have just been a situation for me that I was completely fine with

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Suggest It, a group messaging application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

At that time, we had a lack of internal resources.

SOLUTION

What was the scope of their involvement?

They were developing the backend of an application that allows users to suggest events that are happening locally. It’s a social network forum application built on Ruby on Rails. They were able to build the product to our requirements with minimal bugs.

How did you come to work with JetRuby Agency?

Initially, we were working with another agency on our previous product. When we started building a new product, that agency referred us to JetRuby directly. Their backend developers had proven themselves to be competent on the first product, so we chose to keep them on for this product as well. We had also interviewed other agencies both onshore and offshore, but we knew JetRuby had expertise in Ruby on Rails.

How much have you invested with JetRuby Agency?

We will spend between $130,000 and $140,000 with JetRuby on this project.

What is the status of this engagement?

We began working with them on the newest project in August 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

Their work is impressive, both on this project and the previous project. Their execution of the requirements has been flawless. We have not found a company that’s been able to execute that quality of code with as few issues as they have.

How did JetRuby Agency perform from a project management standpoint?

We have a project manager who works alongside their project manager. There is a clear line of communication between the teams. They have video meetings once a week, and their project manager is available most hours of the day via Slack. They’re able to meet deadlines to our expectations.

What did you find most impressive about JetRuby Agency?

We have a very iterative product that’s continuously changing. I’m impressed by their ability to meet those changes on very short notice while keeping with deadlines. We enjoy working with them.

Are there any areas JetRuby Agency could improve?

We’ve worked with many outsourced development teams, and communication has always been a challenge. JetRuby has to deal with the same challenges and make sure that when the scope changes, the whole team knows. The communication and processes surrounding those situations can always be improved with any agency.

BACKGROUND

Introduce your business and what you do there.

The company is Sparksfly Technologies and we are developing a solution for businesses to help them manage their social media footprint across various networks. We’ve developed a platform that enables aggregation and management of the social media platforms into a company’s strategy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We were pulling together many different APIs and policies. We needed a team that had a good grasp of integration. We needed someone who had a strong background in Ruby on Rails, which was the platform we chose.

SOLUTION

What was the scope of their involvement?

We needed to build the enterprise foundation on Ruby on Rails. In the ideation phase, everyone was involved including JetRuby Agency. They were an integral part of the team because when we looked at building the Sparksfly app in both iOS and Android, we had to always keep an eye on the design with respect to the limitations of what it’s going to take to pull all of this data from various networks and present it in one consistent, unified, effective presentation to the user. It required a lot of detailed work, caching, and advanced preparation. As we moved to deployment, the challenge was to build an administrative backend that managed everything and was scalable. From there on out, we were adding networks, so we needed a scalable platform with an infinite number of capabilities. There was a lot of thought given to the database management and structure, and the ability to keep things organized so that they would scale appropriately.

How did you come to work with JetRuby Agency?

I found them through a referral from a design company that I was working with. The design company was using JetRuby for their own hard backend development. We started the design of this project with this company, and then as we started to build, we were introduced to JetRuby. They had to prove themselves every step of the way and that’s what they did.

How much have you invested with JetRuby Agency?

This information is confidential.

What is the status of this engagement?

We began working with them in March 2013, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

The solution has supported over four million transactions on an annual basis with no problems.

How did JetRuby Agency perform from a project management standpoint?

The key to success in any project management is that you have to build a relationship with the product team. Because we’ve had a long-standing relationship, we’ve very good at it. They are very good at listening and working with your timeframes. We have some amazing people on our team and it has been a wonderful experience.

What did you find most impressive about JetRuby Agency?

Overall, their price is very fair. Their CEO, Ivan, is a great guy and very reasonable to work with.

Are there any areas JetRuby Agency could improve?

I don’t have anything.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Sortly, Inc, which offers an inventory solution for small businesses and consumers. It’s a very popular inventory app in the iOS store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

There was no way for users to check their inventory on the web because we just had an iOS app. We needed to develop a web application.

SOLUTION

What was the scope of their involvement?

They helped me design the UX [user experience] of the site, and then they helped me execute the frontend. Our backend is coded in Ruby on Rails and they suggested we use a JavaScript framework for the frontend. The project was a collaborative effort. One of the project managers was also a product manager who really understood our product. She made many decisions and helped the designer, which saved me time. They both made suggestions as to what would make the product better. We started with just one engineer and the designer, and have scaled up to five engineers now. We hope to use them to help us with the iOS app in the future.

How did you come to work with JetRuby Agency?

I posted a job on Upwork and did my due diligence to research the companies that applied for the job. After my conversation with the CEO of JetRuby, he seemed very intelligent and experienced. He knows what he’s talking about, and I was impressed. They are experts in Ruby.

How much have you invested with JetRuby Agency?

We’ve spent between $50,000 and $200,000 with them so far.

What is the status of this engagement?

We started working with them in March 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

The site is great and we’re getting rave reviews from our users. We hit our highest revenue last month; having a web presence has helped us grow. Until we hire someone in-house, JetRuby will be our go-to agency to run the engineering team.

How did JetRuby Agency perform from a project management standpoint?

I feel they need to master this area a bit more. The first PM [project manager] we had left the company and now we are on our third PM who is doing a good job. The engineers have been around and know the project well, but there’s been more turnover with the PM.

What did you find most impressive about JetRuby Agency?

They have very experienced developers when it comes to Ruby on Rails. With an inventory app, it’s absolutely critical that the backend system works reliably because of all the data going in and out. I was hesitant to hand the project off because of that, but now I don’t deal with it at all. The team handles it perfectly and they’re improving it.

Are there any areas JetRuby Agency could improve?

They need to set down a good process for what a project manager does. They still lack a full-time in-house design resource, so I believe they need to hire more designers to hone that skill.

BACKGROUND

Introduce your business and what you do there.

The company is a SaaS [software-as-a-service] product for legal teams to search and report on their contracted people. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We wanted to build a web application from scratch.

SOLUTION

What was the scope of their involvement?

I wanted a Ruby on Rails web app and JetRuby Agency suggested we use React for our frontend. That was a great recommendation. We were able to partner together because I had some knowledge about Rails and front-end work. They were able to provide their opinion on what path I should take. I already had a design and JetRuby was able to start working from there. Our app services many companies and we continue to add features to make it better.

How did you come to work with JetRuby Agency?

I did a search online for outsourced development shops. I went through the process of finding freelance shops and conducted about 10 interviews. JetRuby was head and shoulders above every other firm I talked to as far as communication, experience, knowledge, and skills. I went through a pretty rigorous technical vetting process with them and they passed.

How much have you invested with JetRuby Agency?

We spend between $50,000 and $200,000 per year.

What is the status of this engagement?

We began working with them in August 2015 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We get great feedback about the app’s performance including the speed and functionality. I was able to use JetRuby’s help to produce a great user experience. We’ve been growing 25% month over month. We almost doubled up in the first couple of months of this year in terms of our revenue compared to last year. The user experience is everything to us.

How did JetRuby Agency perform from a project management standpoint?

We have a project manager to interface with. Depending on what you’re trying to build, you’re assigned developers that fill those requirements. I can usually work with the project manager weeks in advance to define my requirements before the next sprint, and they decide who will work on it.

I’ve had a few different project managers work with us over the course of the relationship. It’s nice to have a consistent team so that you’re not constantly rotating different team members who don’t know the code. All the code is reviewed and they have good engineering processes.

We are integrating in-house resources with JetRuby, and they have expressed that the way the code is written is as good, if not better, as what they had seen at their previous employers, based on US senior developer standards. The code quality is fantastic and it feels like we’re using a team from the US. We work in an Agile environment and we’ve put time into the scope. We put time into how we’re going to use it and there are always things that need to be fixed. We fix things as fast as we can and JetRuby is generally really good about any deadlines we have. They’re not so rigid that they can’t drop everything and fix the production environment.

What did you find most impressive about JetRuby Agency?

They’re definitely experts. If you’re going to hire anyone to do work you can’t do yourself, it’s nice to know that they’re experts. Through my time working with them and then bringing in developers here in the US, it’s really clear that they’re experts. A lot of people can build code, but when you architect the development of software, it’s a whole other thing. The extra DevOps support that they can provide is fantastic and I utilize that. They can set up, take down, and upgrade servers to keep the app alive. Generally, it’s unique that a company would be willing to do this in addition to being able to develop the code. They support the whole life cycle, and I think that it’s handy to have a team that has different skill sets.

Are there any areas JetRuby Agency could improve?

They do a great job of communicating, but at times, they could give more status updates proactively. They’re super responsive when I ask the status, so it depends on what your expectations are for a working environment and what rhetoric you want to have with them. Maybe some people don’t want to be bugged all the time. For customers like me, who want to be more involved in the app development, offering extra communication would be good.

BACKGROUND

Please describe your company and position.

I am the Founder of Martian Labs

Describe what your company does in a single sentence.

We build brands for startups and growth-stage businesses who need top agency work without top agency. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Build an interactive mobile app that reflects Martian Labs’ creative brand identity and delivers branding tools to startup founders.
• Transform their existing workshop-based content into a self-guided, mobile-first experience.
• Create a polished, user-friendly app that could serve as both a value-add for clients and a proof point during investor and sales conversations.

SOLUTION

How did you find JetRuby Agency?

Clutch Site

Why did you select JetRuby Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the start, JetRuby approached the project with a lot of structure (which, honestly, we appreciated). We had a kickoff that turned into a pretty deep dive talking through our brand identity, content formats, and even tone of voice. They then helped us break the whole thing into modules.

The core of the app was our “Brand Builder” tool a quiz-meets-guide that helps founders clarify their voice and style. JetRuby built that out, complete with custom animations and logic branching. Beyond that, they handled:

Cross-platform development (Flutter) so we could launch on both iOS and Android
Backend setup using Firebase, including authentication and data storage
A content delivery system that let us push new brand exercises and tips
A simple admin panel so we weren’t relying on engineers to make updates
QA and deployment support, including App Store and Play Store submission
They also designed some really fun onboarding animations that made users feel like they were joining a “mission.” It wasn’t just functional—it had personality, which mattered to us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launch, we saw something we hadn’t before: startup founders were engaging with our brand without needing us in the room. That was huge. Most people who downloaded the app completed at least one of the brand modules, and we started getting messages like, “I finally get what tone my startup should be using.” That’s the stuff we live for.

The app also ended up becoming a key part of how we pitch ourselves. In one investor meeting, we just pulled it up and said, “This is how we work.” It instantly raised our perceived value and helped us land two client deals within a month of launch. It gave Martian Labs more gravity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were consistent and organized without being robotic. We had weekly check-ins with the same project manager throughout, and they always came prepared with updates, demos, and next steps. If something shifted on our end, they were flexible. When we had a surprise ask like including offline mode they didn’t say “no” or “extra cost” right away. They walked us through the impact and then figured out how to make it work.

And they actually listened. When we gave feedback, it got applied. No repeating ourselves or waiting two weeks to see a change.

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really understood how to work with startups. We never felt like “just a client.” They treated our ideas with respect, but also challenged them when needed. There were moments where we’d pitch a feature that sounded cool but wasn’t realistic and instead of just saying no, they’d offer a smarter, simpler alternative.

Their ability to turn abstract, creative direction into real, functioning product experiences was what made them special for us. And the level of polish? For our budget? Kind of wild.

Are there any areas for improvement or something JetRuby Agency could have done differently?

Nothing really.

BACKGROUND

Please describe your company and position.

I am the Sr Product Manager of Regard

Describe what your company does in a single sentence.

An innovative healthcare technology company, strives to bring world-class healthcare to everyone by closing the Clinical Insights Gap.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Develop a secure, high-performing mobile application to extend Regard’s AI-powered clinical insights platform from web to mobile for real-time use by clinicians.
• Enable offline access to patient data, ensuring clinicians could still view critical information even without a stable internet connection.
• Integrate real-time EHR data and deliver AI-generated alerts through features like push notifications, so providers could act quickly on urgent patient insights.

SOLUTION

How did you find JetRuby Agency?

• Online Search
• Clutch Site

Why did you select JetRuby Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was pretty involved. JetRuby helped us from early planning all the way through the app store release. We started by sitting down with their team to walk through our existing product and what we wanted the mobile version to do. They didn’t just nod along — they asked smart questions, caught a few UX gaps we hadn’t noticed, and even helped us rework parts of the flow to better suit mobile users, who are often on the go or under pressure.

They ended up delivering:

A native mobile app (iOS and Android) that connects securely to our backend and pulls real-time data from hospitals’ EHR systems.

Full offline support for moments when clinicians lose Wi-Fi but still need critical info at their fingertips.

Integration with biometric login and our existing SSO.

Custom push notifications — for example, alerting a provider if a new diagnosis is flagged by our AI.

Support for multiple user roles, like physicians and support staff, each with their own interface.

Localization for Spanish-speaking providers, since a few of our partner hospitals requested that upfront.

A simple but effective feedback mechanism that lets doctors tell us if a suggested insight was helpful — all from inside the app.

They also handled QA, documentation, test coverage, and helped us get it approved in the App Store and Play Store — which is no small feat for anything medical-related.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A few weeks after we launched the beta version of the app to a group of clinicians at one of our partner hospitals, we started getting messages that felt... different. Not just “cool app,” but things like, “I caught something I probably would’ve missed because of this.” We saw an uptick in insight engagement more clinicians were actually reviewing and interacting with our suggestions when they got them via the mobile app vs. waiting to open the web dashboard later. One doctor even told us it saved him from missing a case of acute kidney injury because he saw the alert while walking between patients. That was huge.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their PM was on point. We met weekly, usually Mondays, and everything was tracked in Jira. They’d give us real demos, not just status updates. If something was blocked, we heard about it early not after a deadline slipped. There were a couple of times where we needed last-minute changes (like adjusting how insights were grouped on screen), and they never made us feel like we were being unreasonable they just found a way to get it done.

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honestly, their ability to understand both the tech and the medical context. We’ve worked with contractors before who are great with code but struggle to grasp why accuracy, privacy, or workflow timing matters in a clinical setting. JetRuby wasn’t like that. They asked why a feature existed before building it. They took the initiative to suggest improvements we didn't think of. And even small touches  like caching the most recent patient data in case of a signal drop showed they really got how the app would be used in real life.

Are there any areas for improvement or something JetRuby Agency could have done differently?

The only thing we ran into was that their initial developer documentation was a bit thin. We were prepping for handoff and realized we needed more clarity around a few core modules. To their credit, once we flagged it, they had a full, clean write-up ready within a week and even scheduled a call to walk our dev team through the architecture. So it wasn’t a blocker, just a small bump that they handled professionally.

BACKGROUND

Please describe your company and position.

I am the Founder of Moxby

Describe what your company does in a single sentence.

Moxby is your team’s command center for the AI era.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Build a robust AI-native command center integrating chat, docs, tasks, and intelligent agents.
• Enable autonomous AI agents that can build, code, execute tasks, and manage workflows.
• Replace the brittle, prototype-level architecture with a scalable and modular system.
• Establish seamless interaction and context-sharing between various components of the product.

SOLUTION

How did you find JetRuby Agency?

Clutch Site

Why did you select JetRuby Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

JetRuby stepped into the fire with us, mid-concept, and treated our product like their own. They helped us refactor our entire agent orchestration system, rewrote our task runner in a way that could handle parallel workflows with dynamic priorities, and built a new doc context layer that allowed agents to “think” with reference to actual user data in real time.

Deliverables spanned from:

A custom-designed chat interface with streaming, interrupt, and memory-awareness features.

An in-house semantic search engine using embeddings, tied to our own vector database (we started with Pinecone, moved to a self-hosted solution JetRuby helped with that transition too).

A smart task orchestration engine with built-in error recovery and auto-refinement routines.

A fully restructured agent framework our agents now operate like microservices, communicating via a central protocol JetRuby designed.

They also cleaned up our CI/CD, and set up a test suite with proper coverage for both backend logic and key UI flows (we’d been limping along with manual QA until then).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the first big moments came during a user onboarding session. A startup team plugged Moxby into their stack and, within 48 hours, had their AI agent building internal dashboards by pulling from docs and generating usable code snippets. That wasn’t possible before JetRuby’s work.

Beyond the anecdotal, our average user session time more than doubled after we launched the JetRuby-powered update. People weren’t just trying it they were staying, iterating, delegating real tasks to AI agents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

JetRuby handled comms like pros. We worked across Slack and ClickUp, with weekly check-ins and async updates. We had two urgent pivots mid-sprint (we decided to ditch one whole feature module and rethink another based on user tests) they absorbed those changes without missing a beat. Most importantly, they never played the blame game. It was always about moving forward, and fast.

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to think in systems is impressive. They didn’t just ask, “What do you want us to build?” They’d ask, “Why does this feature matter to the end-user’s workflow?” That kind of thinking saved us from building deadweight functionality and kept the product clean. Also, their AI engineer caught a major flaw in how we were serializing prompts and retraining models based on user data—something that would’ve broken at scale.

Are there any areas for improvement or something JetRuby Agency could have done differently?

Honestly, minor. There was one period where internal handoffs on their end caused a couple days of downtime on feedback loops. But they flagged it early and brought in a senior dev to close the gap. That kind of transparency goes a long way.