JetRuby Agency

BACKGROUND

Please describe your company and position.

I am the CEO / Co-founder of my manifest

Describe what your company does in a single sentence.

We make comprehensive and holistic financial advice accessible to all. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Design concept for digital platform
• Research partner for B to C financial advisory fintech

SOLUTION

How did you find JetRuby Agency?

Online Search

Why did you select JetRuby Agency over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Began with a design consultation where we considered how we differentiate ourselevs in market in terms of functionality, UX, and narrative.  JetRuby did a tremendous job in assessing the competitive landscape and helping us identify opportunities for differentiation.  They then helped pull together a v1 design concept, a technical build guide, a product map and product architecture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received all that we asked for and them some in terms of a v1 design, a clickable prototype, future design architure specs, technical requirements, and product feature deep dive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met every deadline and extended two additional areas of work based on a pivot driven by us.  Very responsive and incredible project management. 

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They developed deep knowledge of the sub-industry we compete in and also deeply immersed themselves into the particulars of the target customer in the US Wealth market. They were terrific to deal with as a research and build partner. 

Are there any areas for improvement or something JetRuby Agency could have done differently?

No real suggestions for improvement as they helped us refine our build path and improve our product positioning as well. 

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of Cloudbooking

Describe what your company does in a single sentence.

Cloudbooking empowers organizations to build smarter, people-centric hybrid workplaces by optimizing space usage through data-driven insights and flexible workspace management tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Overhaul and manage Cloudbooking’s IT infrastructure to support rapid growth and prevent technical bottlenecks.
• Enhance system reliability and ensure scalable, secure deployment pipelines.
• Provide proactive, ongoing cloud operations support to free up internal engineering resources for product development.

SOLUTION

How did you find JetRuby Agency?

Clutch Site

Why did you select JetRuby Agency over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They didn’t just swoop in and start rearranging our servers. First, they listened—to where we were struggling, what we needed, and even what we couldn’t quite articulate yet. Then they rolled up their sleeves and rebuilt our cloud environment from the inside out.

Deliverables? Plenty. A re-architected cloud setup with containerized services, a CI/CD pipeline that actually made sense for how we work, proper monitoring with alerts we could trust, and disaster recovery that didn’t just exist on paper. They also integrated staging environments that mirrored production closely, which cut down on nasty surprises during releases. They even cleaned up our existing configs, something most vendors would’ve left untouched.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There’s the obvious stuff reduced downtime, faster deploys, smoother scaling but the real win was peace of mind. We went from reacting to every hiccup to actually planning ahead. I remember one particularly high-traffic rollout where we expected some friction, but the system held strong, not even a hiccup. That kind of stability changes how your team works it builds confidence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were sharp with timelines. Not robotic, but realistic. If they said they’d deliver on Thursday, it was done by Wednesday afternoon or we got a heads-up with a solid reason why not. Communication was constant, but not overwhelming. We had weekly check-ins, shared dashboards, and one main point of contact who actually listened. They also didn’t flinch when priorities shifted. If we needed something moved up the list, it didn’t turn into a negotiation it just got done.

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They owned the problems like they were theirs. That’s rare. Most vendors wait to be told what to do. JetRuby would spot things we missed and fix them before we even had a chance to discuss. One moment that stuck with me: they flagged a vulnerability in a tool we were using no drama, no blame, just a message saying “We patched it and here’s how we did it.” Their level of care and foresight builds serious trust.

Are there any areas for improvement or something JetRuby Agency could have done differently?

Let watch out till the next project but for now nothing!

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CTO of Clara

Describe what your company does in a single sentence.

Clara connects families with in-home caregivers for seniors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Set the foundation for our Ruby on Rails app Explore AI agentic solutions for customer support Train our internal engineering team in Ruby and Rails best practices.

SOLUTION

How did you find JetRuby Agency?

Clutch Site

Why did you select JetRuby Agency over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

○ Finish caregiver/coordinator dashboards

○ Fully automated payroll system for domestic employers in California

○ MVP AI-powered customer support tooling tied into Close CRM workflows

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our payroll process takes half the time it did when they started
• Our MVP AI agent is able to respond correctly, with no human editing, 30% of the time and growing
• We have live products for both sides of our marketplace -- the families and the caregivers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

JetRuby Agency has been incredibly flexible, adapting to fit our project management style. We switched tools from Notion to Linear, stopped and started standups at various times, and had a bit of the normal startup chaos but they stuck it out with good attitudes throughout

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Ruby on Rails expertise
• All developers have been self-directed, thoughtful about technology, and make good tradeoffs.
• Strong communication throughout

Are there any areas for improvement or something JetRuby Agency could have done differently?

Pricing is high. The value is still there given the quality of the engineers but it is high.

BACKGROUND

Please describe your company and position.

I am the Former Senior Director of Product of BrightBytes

Describe what your company does in a single sentence.

An easy-to-use, end-to-end data platform for all educators that empowers school-wide improvement through predictive and actionable data-driven insights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• We originally contracted them for a combination of both product management and development expertise, particularly on full-stack web applications.

SOLUTION

How did you find JetRuby Agency?

Clutch Site

Why did you select JetRuby Agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our web application, they are using RailsApps, Node apps, JavaScript in Angular, React – mostly Ruby and JavaScript.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On a general level, they have produced super-high-quality work. At an interpersonal level, everyone there has been great to work with. From a quality level, they have provided consistently high-quality work, particularly given the strict demands of producing code that runs and works well. They're generally all senior developers.

As an example, we were running specific tasks that had to acquire data and map it into another location. One of those tasks was taking about two days to run, which caused many problems for the business. A rewrite by one of their senior engineers brought that two days down to about 45 minutes. He is a senior developer who was working on all parts of the platform, and we threw him into a highly technical challenge that he handled brilliantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a strict set of processes that work well, specifically for organizations that are a little bit less mature and need that structure. Certainly younger startups, companies that don't have proper management in place, need to be able to go to a contractor and say, "I not only need you to do this work, I need you to organize this work structurally." We needed that early on, and then we adopted many of their project management practices.

We also layered our own unique solutions on top of their structure, and they were extremely flexible in integrating directly with our new processes – whether it was tooling, timing, or structure. They're very good at being a hybrid where they can provide a specific designer, product manager or engineer all the way to how we're using them now – as our own in-house product managers – our own in-house designers. They're essentially senior engineers. They're embedded in our existing processes, and they're flexible with that, too.

What was your primary form of communication with JetRuby Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

A couple of things on that point. One is they are definitely a partner. We do not see them as a contractor. We've not seen this as outsourcing. We wouldn't be where we are today without the knowledge that JetRuby Agency has put into the architecture and the systems that we've adopted.

The other piece is that they put a lot of importance on understanding our business and understanding why we're doing what we're doing both at a granular level and at the level of the larger market. They understand any updates we need to make in our business, anything that would matter even at a ground level from an engineering sense. Because of that, they're deeply embedded in our culture, and our success is embedded with their success. Much of their team is working on BrightBytes projects, and they deeply care about our progress as well.

Are there any areas for improvement or something JetRuby Agency could have done differently?

No. I don't think so.

BACKGROUND

Please describe your company and position.

I am the Co-Founder, Chief Product & Technology Officer of Knowa

Describe what your company does in a single sentence.

A software platform for the pensions industry in the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• We brought them on to develop our platform.

SOLUTION

How did you find JetRuby Agency?

Clutch Site

Why did you select JetRuby Agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JetRuby Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We went through an extensive period of testing our users to understand the concept, so we had interactive prototypes and fairly extensive design beforehand. JetRuby Agency developed our web app using Ruby on Rails. Initially, we worked with them just to develop an MVP. 

Once we validated the need for the product for our target users, we’ve been working with them to build out platform features. The team also helped with product management and design on an ad hoc basis to improve certain parts of the UI. They help us revalidate everything.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project outcomes exceeded our expectations. The web application has:

- Improved data accuracy by reducing manual errors and automating calculations
- Enhanced user experience, resulting in increased user adoption and satisfaction
- Streamlined pension scheme management, reducing processing time and increasing efficiency
- Scaled to meet growing demand, handling increased traffic and user activity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

JetRuby Angecy's project management was exceptional. They:

- Established clear communication channels and regular check-ins
- Provided detailed project plans and timelines
- Delivered milestones on time, with flexibility to adapt to changing requirements
- Responded promptly to our needs, with a proactive approach to addressing issues.

What was your primary form of communication with JetRuby Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their engineers was high. JetRuby Angecy tests pretty extensively before they take on a new hire, and they try to attract the best people from all over Europe. From what we’ve experienced and from third-party feedback, they have some of the best developers out there.

We’ve also talked about their processes and ability to step in and handle other aspects, whether it’s design or product management. They’re a holistic team, and they’re quite incredible. 

Are there any areas for improvement or something JetRuby Agency could have done differently?

I also push them to use the knowledge that their whole company has. As individual developers, they can occasionally become a bit isolated, and they don’t leverage the full breadth of knowledge that the whole company has.

BACKGROUND

Please describe your company and position.

I am the AVP - Tech of Handelnine Global

Describe what your company does in a single sentence.

Handelnine Global sources products from around the world and delivers directly to consumers via a proprietary logistics network, smart technology, targeted marketing, and a collection of unique brands that we launch from the ground-up. We’re a burgeoning house of brands undergoing a hyper-growth phase, entering new markets at breakneck speeds.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JetRuby Agency to accomplish?

• Website development

SOLUTION

How did you find JetRuby Agency?

Referral

Why did you select JetRuby Agency over others?

Good value for cost

What was the size of JetRuby Agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed and developed a full fledged e-commerce website for Handelnine. Workshops and brainstorming sessions were conducted by jetruby team for requirement elicitation; which was analyzed by the team to come up with the high level design for the system.

Once the HLD was finalized; user stories were created for the initial set of MVPs and a detailed execution plan for the project was shared by the team based on Agile scrum Methodology for project execution. The scrums were well organized and the initial MVP was delivered successfully by jetruby team. The sites are completely functional now and jetruby team is continuously supporting us during the maintenance phase and for the addition of new features to the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered MVP for e-commerce website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project execution plan was shared based on Agile scrum methodology.Scrums were well organized. There was quick response to all queries. MVP was delivered on time.

What was your primary form of communication with JetRuby Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Project Management; Highly skilled developers (React JS and ROR),Good turn around time and accountability.

Are there any areas for improvement or something JetRuby Agency could have done differently?

We are very happy with the Project Management, Project Execution, Software Quality, and Accountability of management as well as individual developers. One thing that can be improved by the company is devops(Infrastucture) support.

BACKGROUND

Please describe your company and your position there.

Founder of a software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JetRuby Agency, and what were your goals?

We hired JetRuby to create a high quality mobile app MVP and add advanced features to the app after that. We will continue to work with them to add more features to this app and potentially other apps in the future.

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke with multiple development agencies and JetRuby provided a free workshop which convinced me that their systems and approach was the right fit. No other agency provided this level of commitment before engaging. After doing this session, it was very clear that they were the right partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The final deliverable was an iOS app written in Swift. There were 3 stages to the project.

• Design and Discovery - figuring out the features and user flow of the project
• UI Design - finalizing the UI design
• MVP Development - developing the MVP version of the app
• Post MVP Development - adding more features to the app

How many resources from the vendor's team worked with you, and what were their positions?

We worked with around 6-7 members of their team. In the final development phase it was 3-4 members . 1 Project Manager 1 Tech Lead 2-3 Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

JetRuby delivered a very high quality mobile app with very good code underneath the hood. Overall an excellent experience, and I'd recommend them to anyone. They exceeded expectations. JetRuby overdeliver.

Describe their project management style, including communication tools and timeliness.

The systems they have in place are great. They are very organized and methodical with their approach which results in deadlines being met, features being developed as expected, and final budgets matching the agreed upon contract. We are in constant communication on Slack, and if they have questions they will reach out and you'll figure out the best solution together.

What did you find most impressive or unique about this company?

You can trust them to get the job done with minimal input from your side. We even skipped some of our weekly meetings because there was no doubt about their ability to meet deadlines and perform high quality work. We worked with 5 agencies this year for various projects, and JetRuby were by far the most impressive.

Are there any areas for improvement or something they could have done differently?

Overall they were great, however in one phase of work there were concerns about their QA process - however after raising this with the team, they added an additional QA resource which greatly improved this area. In the grand scheme of things, this is a minor point.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of NameUnknown, Inc. Our startup’s goal is to connect homeowners with nearby heating and air conditioning technicians.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We needed their team to build our web application.

SOLUTION

What was the scope of their involvement?

I’m not well-equipped with the technical knowledge needed to build our main platform, so I’ve engaged JetRuby Agency to handle these tasks for me. We’ve started with a design and discovery phase, wherein I’ve relayed my requirements to their team, and we’ve finalized the project roadmap.

JetRuby Agency has documented each succeeding phase of the project and submitted the design deliverables for my approval. I’ve found the initial results impressive, so I’ve also tasked them with building the proof of concept (POC) and developing the product.

We’ve already launched the platform, but we’re moving forward with their team to work on investment pitches and refine the app’s quality as our budget allows.

What is the team composition?

I worked with Irina (Project Manager & Design and Discovery Phase Lead), Henry (Head of Business Development and Sales), a lead developer, and two other designers.

How did you come to work with JetRuby Agency?

I found them on Clutch while searching for reputable agencies that I could hire for this development project.

How much have you invested with them?

I’ve spent around $17,000–$20,000.

What is the status of this engagement?

Our ongoing partnership with JetRuby Agency commenced in February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JetRuby Agency makes efficient use of their time and does a good job in translating my requirements and initial ideas into actual, high-quality deliverables. It’s important to me that their team understands what I want to achieve and when I want to achieve that — they put a lot of effort into making sure that everything works to my satisfaction.

How did JetRuby Agency perform from a project management standpoint?

We mainly communicate via email and virtual meetings and rely on Trello, Jira, Mira, and Sigma for project management. JetRuby Agency is a timeline-oriented and transparent team — they provide accurate outline- and timeline estimates and see to it that each deliverable is thoroughly explained to my team. Additionally, all of their members are responsive to our queries and requests.

What did you find most impressive about them?

JetRuby Agency listens to our needs and communicates with us on a very personal level — it’s nice to work with a provider that accommodates our team to that extent, even though we’re from different industries.

Are there any areas they could improve?
I’m satisfied with the quality of their work and service, so there’s nothing else I’ll have them improve at this point.

Do you have any advice for potential customers?

Don’t let the fear of working with an overseas agency stop you from hiring JetRuby Agency’s amazing team.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup. It’s an online marketplace and service for buying and selling companies, meant to assist business brokers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

JetRuby served as my full development team. I had no experience with anything related to online platforms.

SOLUTION

What was the scope of their involvement?

JetRuby is doing everything related to the website. They designed and developed the website from scratch using Ruby on Rails. We went through a phase during which they helped me create wireframes.

What is the team composition?

I’ve worked with 10–15 different people, depending on what stage we’re in.

How did you come to work with JetRuby Agency?

I found them through a web search. I interviewed several different developers. After going through that process, I decided to go with JetRuby because they seemed to really understand my needs and were able to offer the whole package.

How much have you invested with them?

All in, we’re at about $25,000–$30,000.

What is the status of this engagement?

I first contacted them in August 2019, and then we started the initial design and development phase that December. Right now, I’m aiming to have a beta test starting November 1, 2020. Our engagement is ongoing, but it’s close to being done.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any statistics because it's too early, but overall, a lot of what I’m getting is more than I expected. They’ve put a lot more effort and thought into it than I anticipated.

How did JetRuby Agency perform from a project management standpoint?

They’re great. I have a dedicated project manager who I can converse with regularly. We utilize Slack, so the entire team can see any messages.

They are really easy to work with, and they’ve guided me as someone with no experience in this arena. They are really helpful when I ask questions.

What did you find most impressive about them?

I’d say it’s their ability to look at everything as a whole package and offer that. There were a lot of other developers that had a much narrower focus. That’s what really differentiated JetRuby from other people I talked to.

Are there any areas they could improve?

Overall, I’ve been really pleased.

Any advice for potential customers?

Communication is key. Just be clear about what your expectations are.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of NameCoach. We’re a SaaS company that supports equity and inclusion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JetRuby Agency?

We’re a startup, so our business challenge was to develop a product line cost-effectively.

SOLUTION

What was the scope of their involvement?

JetRuby helps us with development and implementation from the database forward. Their team has done data model design, backend API implementation, and frontend development using multiple different frameworks.

Their team also helped us to migrate from Heroku to containers deployed by AWS. They designed the DevOps portion of that initiative.

They wrote the primary product in Ruby on Rails. Recently, they started to work with Python. As we’ve moved into more verticals, they’ve been involved in the design, development, and delivery of all of the services that support our product offerings. Their team carries out maintenance too.

What is the team composition?

The size of the team has ranged from 3–10 people depending on our cash reserves and burn rate. I have a couple of points of contact. I’m a developer myself, so I work with the engineers and QA folks on our offshore team directly. JetRuby provides a primary point of contact, but I don’t only interact with them.

How did you come to work with JetRuby Agency?

Our engagement with JetRuby predates my involvement with NameCoach but our founder selected them.

How much have you invested with them?

We’ve probably spent between $100,000–$250,000 on their services.

What is the status of this engagement?

Our partnership began in October 2016, and they’re still our primary delivery team. We use their services all of the time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

To a certain extent, we hired JetRuby to make certain problems go away. From my perspective, I need to focus on what our customers need and help our customers understand our services. I also need to identify gaps and market opportunities. Then, I need people to build on those opportunities.

I rarely think about JetRuby building our products. If mistakes are made, it’s usually a result of us not fully understanding the nature of the problem. I’m super satisfied. They’re a smart team.

How did JetRuby Agency perform from a project management standpoint?

JetRuby uses different tools internally to track projects. Between our two companies, we use Pivotal to coordinate our work. Their communication skills are great. Our difference in location hasn’t impeded our work.

What did you find most impressive about them?

JetRuby listens to our requests and internalizes them, comparing them to other completed projects to offer value. Their team provides notes and questions our ideas to make our products better.

The best outsourced companies are those that listen to your requests and then tell you if it’s a stupid idea. I’ve been through deep engagements with different providers. The more a company says that my ideas are dumb and offer a better direction, the happier I am.

Are there any areas they could improve?

No, not really. They’ve been as close to a perfect partner as I’ve encountered in my career.

Do you have any advice for potential customers?

If you’re engaging with any offshore partner, it’s important to understand what you want them to do and how you want to work with them.