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ITO SOFTWARE offers custom software development services pointing to optimize marketing strategies of retail or contract companies. Through websites and the implementation of technological tools like SEO (search engine optimization), we offer to increase the advertisement impact of your business on the internet, with the chance of including CMS (content management system) or e-commerce tools with specialized areas for your customer service.
Focus
Reviews
the project
Web Maintenance & Support for Government Institution
"Their team was always attentive and the overall follow up of the project was very good."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there
I am an IT manager at a government institution in Colombia.
What challenges were you trying to address with Ito Software?
Our websites were hosted in an old platform, so we were looking to migrate, renew, and optimize the sites.
What was the scope of their involvement?
They worked in redesigning and migrating the content of our institutional websites. They used the last version of Jungle, templates for responsiveness. In general, the newest technologies.
What is the team composition?
We worked directly with 3 people.
How did you come to work with Ito Software?
Every project with a service provider in any government institution in Colombia has a bidding process behind. There is a platform that gathers many of the best services providers in the country and when a project comes up they send proposals, so the company that provides the best and most adequate proposal in terms of needs and cost-benefit is chosen for the given project. In this case it was them.
How much have you invested in them?
The total cost of the project was about $15,000.
What is the status of this engagement?
We started working with them in January 2019 and finished in September 2019.
What evidence can you share that demonstrates the impact of the engagement?
They met the requirements. The time was limited and they were able to achieve the goals of the project in the expected deadlines.
How did Ito Software perform from a project management standpoint?
They met all deadlines timely, the project manager generated weekly reports. Their team was always attentive and the overall follow up of the project was very good.
Are there any areas they could improve?
They could have provided a closer contact with the development team, we were in touch with just three people that were in-house but there were more people working in the project and I guess that having communication with the developers and not just the project manager would be a good thing to communicate the expectations of the client more clearly.
The project was successful, satisfying project stakeholder requirements and delivering them within the relatively tight timeline dictated by the client. The Ito Software team was responsive to all requests, and made sure to document their work and provide regular updates on their progress.