ITConnexion

BACKGROUND

Please describe your company and position.

I am the Managing Director of SPICAE

Describe what your company does in a single sentence.

Managment consultancy specialising in business improvement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITConnexion to accomplish?

• Provide IT services & equipment
• Develop and maintain website
• Provide IT advice for projects we are working on

SOLUTION

How did you find ITConnexion?

Referral

Why did you select ITConnexion over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ITConnexion were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT support fucntions simplified and streamlined to enable staff to focu on our core business. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Transitioned business to Microsoft Tools (from Google) quickly and seamlessly. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Developed a project plan & timeline which fitted our business priorities. This was implemented with contoinuous engagement/intercations, good communications and follow-up.

What was your primary form of communication with ITConnexion?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their willingness to go beyond what we had agreed upon to ensure we get the outcome we want.

Are there any areas for improvement or something ITConnexion could have done differently?

Nothing specific, an issues were dealt with quickly and mostly resulted from our own people not being available as they had committed to be