IT-Geeks

BACKGROUND

Please describe your company and your position there.

I am an ecommerce consultant for Hala Gear, which manufactures Standup Paddleboards + Accessories. I advise the CEO on best practices for web and marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We had a customized website theme template that we wanted to update to Shopify OS 2.0. We were worried about all the custom coding and apps, etc. so felt it best to bring a competent team in to complete our update.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with ITGeeks for multiple projects and this our second theme update to Shopify OS 2.0 and choosing them as our dev team was a no brainer based on past project completion and competency.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bringing our entire store over to the updated version of Shopify Online Store 2.0, so we could leverage the features that accompany the upgrade. We had custom coding for unique and branded visual display in addition to multiple apps for functions that exist outside of Shopify's native functionality offering.

How many people from the vendor's team worked with you, and what were their positions?

Eva Williamson was our project manager and though she introduced us to Rahul, we really only ever needed to interact with Eva. She quick and competently communicated all of our needs to her team which quickly delivered our desired outcomes. Eva was a super effective communicator and if there was ever anything we weren't 100% clear about, we would jump on a quick and simple zoom meeting to clear it all up. They had great project management skills.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very happy with our updated theme and haven't encountered any issues. All is great and we look forward to continuing to improve our website with the help of ITGeeks.

Describe their project management style, including communication tools and timeliness.

Quick, Competent, Always acheived desired deadlines + outcomes

What did you find most impressive or unique about this company?

Their ability to quicky step in and competently become our new go-to webdev team. We are stoked we have found such a great company to work with.

Are there any areas for improvement or something they could have done differently?

I'm happy with all interactions we have had and all projects we have completed together. If at any time I requested a change in process for my personal workflow, the changes have been made with grace and completeness. I couldn't ask for a better team.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing and E-commerce for Astro Gallery of Gems. We are a mid-sized Retail Company with several physical locations around the United States as well as a robust e-commerce division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks?

We hired IT-Geeks for two specific Scopes of Work - both of which were completed promptly and at a price that made sense. Our existing code was operating at a painfully slow rate that was making usability almost impossible. Additionally, the overall look and functionality of the website was very dated. The navigation schema was out of date. The Collection pages were not displaying in a way that made sense for our products.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this company based on previous online reviews, as well as the responsiveness of the design team to our needs, when prompted.

Describe the project in detail and walk through the stages of the project.

We came to an agreement on the direction of the website beforehand. We discussed content uses and design functionality and began iterating a general look for the website. There was a vision on how to change the Navigation of the site and that was executed rather quickly. There were several versions of how the Home Page was designed. There were several attempts to make the Collection pages display the way we wanted.

How many resources from the vendor's team worked with you, and what were their positions?

We collaborated with a Project Manager mostly. The designer was very quick adapting our changes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new website looks great and customers tell us that they are able to find our products easier.

How effective was the workflow between your team and theirs?

The project manager was easy to talk with, responded to emails quickly and was happy to jump on a phone call when items were too complex for email communication. It was a very smooth process.

What did you find most impressive or unique about this company?

They had an extensive understanding of the website design and functionality we needed. They were a pleasure to work with.

Are there any areas for improvement or something they could have done differently?

Nope

BACKGROUND

Please describe your company and your position there.

I handle all the design, website, and fulfillment for a small, online furniture boutique. We sell high-end furniture and decor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We launched our website last year and while I do website design, I'm unable to edit code or execute the changes I want. IT-Geeks has been our go-to developers to achieve everything we want as far as customizing our theme.

They just finished a job for us and were quick, easy to communicate with, and really great at taking edits and executing them. I'm very peticular when it comes to what I want and they are very patient and easy to work with in making the changes. They've completed multiple jobs for us and I anticipate they'll do much more for us in the future as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted to find someone who would be easy to communicate with and could accomplish what I wanted at an affordable price. IT-Geeks checks all of those boxes!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When I am looking for edits to be done, I usually describe what I am looking for in detail as well as screenshots of the desired design or edit to the website. We communicate through the shopify experts messaging feature and it works great. They will either respond back with further clarification or just go ahead and start working on it and check in with updates. With each edit, they provide a preview and ample evidence of the changes made for me to provide feedback.

How many people from the vendor's team worked with you, and what were their positions?

I have worked with a few different developers and all of them have been great and easy to communicate with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Edits made to our website have increased the user experience dramatically on our website and have helped keep customers on the site.

Describe their project management style, including communication tools and timeliness.

We have used the messaging feature in Shopify Experts and it has always been seamless. I can always count on responses within a day which I think is extremely reasonable. At the start of a project, they give me both the quote and also the timeline. Without extra edits, the timeline is always correct. And if I do request extra edits, they are quick at executing them.

What did you find most impressive or unique about this company?

I love that anyone I communicate with from IT-Geeks is kind and easy to communicate with.

Are there any areas for improvement or something they could have done differently?

Occasionally, I'll have to explain an edit that I've already asked to be done. This is rare and is fixed quickly.

BACKGROUND

Please describe your company and your position there.

Admin Asst to CEO/Founder. New company in "tiny-home" space, manufacturing factory-built steel homes which can be ordered online and delivered to the customer's destination.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Hired ITGeeks to help construct an appealing website on the Shopify platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommended by a trusted expert in this field.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope: beginning to end (not done yet). recommended and installed various apps

How many people from the vendor's team worked with you, and what were their positions?

a manager and developer who passed our images and materials to coding team, made adjustments as requested. their team is still patiently waiting on us to complete our modifications.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website traffic is overwhelming

Describe their project management style, including communication tools and timeliness.

Their style is very direct - willing to meet regularly by zoom to go over proposed changes. timeliness is outstanding - one of the requests we made was resolved 10 minutes after our zoom was finished.

What did you find most impressive or unique about this company?

Most impressive is working directly with the developer, having that person on the team to accomplish the goals. When we brought in a consultant who made some different style recommendations, ITGeeks was willing to develop those changes on a backup site which we were able to review and approve before substituting for the live site.

Are there any areas for improvement or something they could have done differently?

We've never worked with another developer, so we can't compare or complain about any need for improvement -- all the changes we needed have been due to our own shortcomings. But they have responded immediately to any requests we have made.

BACKGROUND

Please describe your company and your position there.

I am the owner of Lake Norman Gifts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

We hired IT-Geeks (Eva) to redesign our website which was terribly outdated and not professional looking. Our goals were to increase traffic and expand the store.

SOLUTION

How did you select this vendor and what were the deciding factors?

Since our store was on Shopify, I went to the list of Shopify Experts and selected a few to speak with. The first one to contact me was Rahul from ITGeeks. He told me they could redo the website and it would be done quickly because he knew it was our busy season and I was concerned about the timing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was introduced to Eva, who was just amazing. She understood exactly what I wanted to do, and offered suggestions to help me generate more traffic to the store. I had my first draft within two days!! We did a few revisions but it was ready to go by Nov 30Th, just like Rahul told me.

How many people from the vendor's team worked with you, and what were their positions?

• Rahul - sales
• Eva - Project Manager/Web Designer and go to person with questions. She answers my questions always within 24 hours.
• Ron - SEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clickthrough rates blew up! I canceled my Google ads, which greatly reduced my advertising costs. Sales increased quickly!

Describe their project management style, including communication tools and timeliness.

We spoke to Eva and Rob and Tom throughout the process. Like I mentioned before, their communication and timeliness were impeccable.

What did you find most impressive or unique about this company?

Whenever I had a question, Eva took the time to generate a video for us along with her emails so we could actually see how the problem could be fixed. She really was a great project manager.

Are there any areas for improvement or something they could have done differently?

Not at all. They are wonderful and I think if you need help like I did, you should definitely contact ITGeeks!!!!!

BACKGROUND

Please describe your company and your position there.

My name is Valcu Denis and I'm the CEO of Royal CD Keys. Royalcdkeys.com is a website that sell software and video games at lowest price.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT-Geeks, and what were your goals?

Our goal was to make a beautiful and accesible interface for customer to beat our competitors. and IT Geeks help me a lot with this

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on Shopify developer experts and we found they are the best

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discution for project on zoom, skype also and IT Geeks listen me carefully and helps

How many people from the vendor's team worked with you, and what were their positions?

A project manager, Mike, which helped me a lot and listening carefully about my needs and with patience and delivers the results as well as I wanted.They have great team behind there!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website that IT geeks have worked we saw a lot of good reviews coming and people just love it as I do

Describe their project management style, including communication tools and timeliness.

Here you have great dedicated team along a project manager, for me was Mike and was great, he helped me a lot on every change I wanted , they are really patience and deliver your needs and the communication is great which is also an important thing

What did you find most impressive or unique about this company?

What I found impressive is the team communication and their professionalism.

Are there any areas for improvement or something they could have done differently?

Personally, for me was what I need for and I cant say I see some improvements to do

BACKGROUND

Introduce your business and what you do there.

I'm the president of First Source Wireless, Inc., a telecommunications company. We supply reliable communication equipment and accessories from leading brands to enhance team connectivity and performance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT-Geeks?

We had a conversion audit completed and needed IT-Geeks to implement changes to improve our website.

SOLUTION

What was the scope of their involvement?

IT-Geeks has improved our website's design and functionality to increase conversions.

What is the team composition?

We've worked with 2–5 teammates from IT-Geeks.

How did you come to work with IT-Geeks?

We found them through Shopify and chose them because we had worked with them before.

What is the status of this engagement?

We started working with them in May 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT-Geeks has improved our website traffic and conversions by 15%.

How did IT-Geeks perform from a project management standpoint?

IT-Geeks delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We've been impressed with IT-Geeks' speed and quality of work.

Are there any areas they could improve?

No.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of CheauxSen™

Describe what your company does in a single sentence.

We are a new start-up in the e-commerce apparel industry. Our company is based on three pillars: Apparel. Mentorship. Impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Shopify Store Partner - E-commerce Design

SOLUTION

How did you find IT-Geeks?

• Online Search
• Other

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

The deliverable was to use a Shopify template to build my e-commerce store on the desktop and a mobile-friendly version.

In the beginning, I understood who my company would become at a high-level, but I hadn't fully defined who we are. Over the course of months, I found the identity, mission statement, and voice of the company. I have had to make some tough decisions that set us back and caused rework.

This resulted in the team shifting when I changed the brand's identity. I am grateful for the team that took what I asked for and used their creative skills to make it better. The team embraced the vision that was in my head, changed, and brought it to life. They added little extras that made the site build even more premium. For instance, they added the hover animation to photos. When I asked to make the heart/pillar image beat like a heart, the team executed with perfection. This subtle heartbeat pulsing when you hover has become my FAVORITE part of the website. 

ITGeeks has been a constant since we became partners! I cannot give enough words to truly express how grateful I am to them for their patience and buy into my vision!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

At this time, there are no measurable outcomes. Our company is in the pre-launch phase.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ruby, was simply phenomenal! I could stop there and that would be sufficient. She is very thorough, responds in a timely manner, and is organized. I had fallen behind on a few to-dos while working on securing a manufacturer, and she organized everything into a Prioritized Next Steps document. I appreciated this more than she probably knows. This document allowed me to use it as my guide versus searching through our Basecamp threads.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In comparison to another company I was vetting, the initial presentation was of excellent quality. Robert has an amazing personality and good presentation skills. He spoke highly of their project-management style and the capabilities of his team. He sold it so well that I believed him. There were two distinct impressions: 1. project management ran the engagement, and 2. the team was proactive in their creative space without needing approval.

And in short, I received work that went above and beyond!

Are there any areas for improvement or something IT-Geeks could have done differently?

I do not have areas for improvement. This doesn't mean all things were perfect, but it allows for the human element when in a partnership.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Eugene Kim Yoon, LLC

Describe what your company does in a single sentence.

Artist and Painter

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• To establish my personal website
• Build an e-commerce POD store
• SEO and generating sales / traffic

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I cannot say enough great things about IT Geeks and the team I’ve worked with so far. Honestly, I was extremely nervous about handing over my website project to another company because my website is not just a business tool — it’s a representation of my art, my mission, and something that is deeply personal to me. I needed a team that truly understood my vision and could translate that into a digital experience. IT Geeks has exceeded my expectations in every possible way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the very beginning, their communication and responsiveness have been outstanding. They’ve built an incredibly organized system that keeps every detail of the project transparent and easy to follow at every stage. No matter how many questions I had, someone was always available to help, explain things clearly, and guide me through the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hazel has also been an absolute delight to work with. She has consistently been three steps ahead throughout the entire process and has genuinely held my hand through every stage. Her professionalism, patience, organization, and care have made this experience feel exciting instead of stressful. What’s remarkable is that I’m still only in the beginning stages of the project and the full website hasn’t even been completed yet — but I’m already beyond impressed by their work ethic, professionalism, technical competency, creativity, communication, and understanding of my industry and artistic goals. If you’re looking for a web design company that genuinely listens, understands creative vision, and delivers with professionalism and heart, I highly recommend IT Geeks.

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was their creative ability. I only sent them three low-resolution amateur photos of my artwork, and somehow they were able to create a stunning, creative first draft of my website that immediately captured the feeling and direction I envisioned. They truly took my ideas and brought them to life in a way I didn’t even know was possible. Robert was incredibly informative from day one. He walked me through every step of the process, shared case studies of previous work, and brought up important considerations I never would have thought of on my own. It really showed how experienced and knowledgeable the team is.

Are there any areas for improvement or something IT-Geeks could have done differently?

They were great! 

BACKGROUND

Please describe your company and position.

I am the Manager of Dehen 1920

Describe what your company does in a single sentence.

American Made Apparel Manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Website design

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We’ve had a great experience working with IT Geeks. Their team has been professional, responsive, and easy to work with throughout the process. They’ve taken the time to understand our needs, communicate clearly, and follow through on the work they’ve committed to. Emma has been especially helpful and attentive. She has been a strong point of contact, keeping things organized and making sure our questions and requests are addressed in a timely manner. Overall, we’ve appreciated the support, communication, and quality of work from the IT Geeks team, and we would be happy to recommend them to other merchants looking for a reliable partner. Five stars.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improving our online store. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Emma did a fantastic job.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Easy to work with.

Are there any areas for improvement or something IT-Geeks could have done differently?

None.