IT Brick

BACKGROUND

Please describe your company and position.

I am the CEO of BATISKAF

Describe what your company does in a single sentence.

We are production company of cosmetics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Brick to accomplish?

• We needed to make own CRM system

SOLUTION

How did you find IT Brick?

Online Search

Why did you select IT Brick over others?

• High ratings
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• We made an individual CRM system for our processes. 
• established interaction between departments. 
• increased the speed of processing incoming applications. 
• Implemented analytics

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The processing speed of incoming applications has been increased. increased conversion to successful transactions. the result is a system that can be scaled

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the work was completed in a timely manner. wishes were listened to

What was your primary form of communication with IT Brick?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciated their affordable prices, approach to work, and speed.

Are there any areas for improvement or something IT Brick could have done differently?

Due to the difference in time zones, it was not always possible to confirm a convenient time for an online meeting.

BACKGROUND

Please describe your company and your position there.

I am the owner of a small home service business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IT Brick?

To develop field service management software

What were your goals for this project?

Make it as simple as possible and most daily scheduling routine to be semi automatic.

SOLUTION

How did you select this vendor?

Long ago interviewing 5 different companies

Describe the project and the services they provided in detail.

Android app

What was the team composition?

Not quite sure how many people, but roughly around 5 to 10 at the beginning of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Developed software allowed us to increase efficiency, lower operating cost and exclude mistakes caused by human factor. We also improved our customer relationship management.

How was project management arranged and how effective was it?

There is a huge project management improvement compare to few years ago.

What did you find most impressive about this company?

Ability to negotiate and discuss any issues and questions.

Are there any areas for improvement?

Nothing to mention at this moment