ISS Art

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit. We make things to help people with special needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

Originally, we were using local developers, but they did a bad job. They were just taking our money and giving us a poorly designed website. We got a somewhat-functional site from them and decided to make it work with someone else. ISS Art fixed the terrible design and made the site more stable.

SOLUTION

What was the scope of their involvement?

ISS worked a lot on the design and backend. The original design was okay, but the implementation was bad.  Our website is on the Zend framework.

We have a large international user base. Everyone has their own login where they can enter information about their family members with special needs for emergency situations. That means the website has to allow users to create their own account. 

We also sell many different products in a custom shopping cart. We had to make a backend that could support that, including extensive redundant search capabilities and functionalities for various situations to help people with their accounts and products.

What is the team dynamic?

ISS Art assigned a project manager, who is always available to help make sure things go smoothly, but I also communicate directly with the developers through an issue tracking software.

How did you come to work with ISS Art?

We found them on Upwork. They had really good reviews, so I decided to see if they could help us. 

How much have you invested with them?

We've spent around $40,000 with them.

What is the status of this engagement?

We started working with them in 2015 and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ISS Art did a great job at fixing the site’s original implementation and making it work well. The quality of the work is excellent. They create the work and then I can test it on a development site, then make suggestions for them to apply. Once it passes my test, they'll put it on the regular website.

How did ISS Art perform from a project management standpoint?

They’re excellent, and put a lot of effort into management. If I need something right away, they do their best to make it happen quickly. If there's an emergency, they stop everything to fix it. Their responsiveness is why I've continued to work with them. If my normal developer is sick or unavailable, they give me somebody else just as good to keep things going. They're very organized.

They also take responsibility. Once, I gave them direct instructions and they had a new developer that missed something. When I mentioned it to the project manager, it was fixed. They took responsibility. 

What did you find most impressive about them?

We work together closely. When things change, they’re always flexible. We work back and forth and have great communication.

I'd be out of business if it weren't for them. Maybe I could find someone else, but I don't think I'd be able to find someone better. We're small and we're just getting out of the startup phase, so if they hadn't done a good job, we might’ve failed as a business.

BACKGROUND

Introduce your business and what you do there.

I work for a large technology company. I work for a divison that does website testing, load and performance testing mainly.

I am the Director of Product Marketing. My team focuses mainly on digital marketing. We focus on blogging, website content, SEO, PPC, and similar services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

I work for the Marketing team and content marketing is a huge part of our overall strategy. Our blog is extremely important and is marketed to developers. It needs to have high-quality technical content. It must be very technical, strong content.

We hired ISS Art developers to do technical projects and then write about it on the blog. We wanted technical experts to do this content creation for us. They write for us, we edit it and publish it on the blog. We wanted them to focus on technical writing.

Following the original work, we decided to create an online academy with them on an open source tool. They created a series of videos for us for this academy. They did a series of videos for us when we initially launched that academy.

SOLUTION

What was the scope of their involvement?

I think they are doing some technical work for our support team. For my team, it's purely about creating technical content on video or blog.

How did you come to work with ISS Art?

We initially hired them via Upwork, which is an important tool for us. We tried them out from Upwork and then asked them to do some work. I checked their work with our team. We had our R&D team verify the quality of their technical work because they are technology experts. They verified that they are actually experts in the field. 

We worked with two different leaders at ISS Art. Every article was fantastic and we were told every time that they know their craft. We learned to trust them and it's always very high-quality. Our team thinks their work is amazing and great so we kept the engagement going. We also started working with a second person from ISS Art. He also did great work every single time.

Could you provide a sense of the size of this initiative in financial terms?

We spend about $3,000 per month with them.

What is the status of this engagement?

The work is ongoing, I think we started with them in September 2016. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

ISS Art is not the only writer for our blog. I track the traffic of their articles and other key metrics and they are strong. One of their best articles received over 4,000 views in just a few months.

How did ISS Art perform from a project management standpoint?

We have someone on the team that communicates with their project manager. The project manager at ISS Art manages our two writers' work there. The project manager, Elena, is our point of contact that makes sure everything gets done.

The technical aspect is better than the project management part. There were some issues in the beginning but we've ironed them out and it's improved over time.

What distinguishes ISS Art from other providers?

They are very reliable and they provide the exact expertise that we want. They always give us what we need and have really just helped us. We hope to continue this work on an ongoing basis.

Is there anything ISS Art could have improved or done differently?

The project management side was the main improvement. There were issues with deadlines being missed. Sometimes we got deliverables a little bit late. I discussed this with Elena and it has already improved. The time management is better.

BACKGROUND

Please describe your organization.

We provide a live-mapping website that delivers news to users in a more interactive way, with a focus on geographical data. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ISS Art?

We needed help creating a responsive and functional platform.

SOLUTION

Please describe the scope of their involvement in greater detail.

We handle company operations, while all the technical work was done by ISS Art. We have a long list of technologies employed for the platform, including Java.

Initially, we worked with a total of 10 people from ISS Art's team, with a total scope of around 900 hours of work. We maintain a five-person team.

I am looking for an internal technical director for practical reasons, but all of the development work has been done by ISS Art.

How did you come to work with ISS Art?

I found ISS Art through Upwork. We set up a few calls and made an estimate. There were a few competitors on our list, but ISS Art gave us the best rates, and they had good previous work.

Could you provide a sense of the size of this initiative in financial terms?

The cost of ISS Art's work has been between $40,000 and $50,000.

What is the status of this engagement?

We started working with ISS Art in June 2016. Most of the work was done by October. We continue the development but at a lower rate. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Generally, our users have found the site to be smooth and functional. It works well on multiple platforms and is intuitive to work with, especially for our moderators. Responsiveness was a goal for our site, and it was definitely achieved.

How did ISS Art perform from a project management standpoint?

Most of the communication was done through email, Google Docs, and Skype. ISS Art performed well and had high responsiveness, getting back to us within a day.

What distinguishes ISS Art from other providers?

The biggest problems when outsourcing any work are responsiveness and the actual communication. ISS Art asked the right questions and provided models for our work, as well as mostly accurate estimates.

Is there anything ISS Art could have improved or done differently?

The original estimate we received from ISS Art was 30–40% lower than the actual work. The scope was also increased, but it didn't reflect the actual increase.

Do you have any recommendations for others considering working with ISS Art?

ISS Art asked all the relevant questions and provided clarity about the work we were stepping into. I can't think of any recommendations around what people should watch out for. 

BACKGROUND

Introduce your business and what you do there.

We provide software for industrial asset management. Our technology prognosticates malfunctions and failures in industrial equipment.

I am the founder and Chief Technology Officer of the company. I focus on technology and delivery, from creation to implementation and configuration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

Our architecture has 3 levels: backend, core solution, and frontend. We originally needed resources for frontend development, later also for core solution development..

SOLUTION

What was the scope of their involvement?

ISS Art was hired to take care of our frontend development, and we also assigned them to core solution tasks after a few years of working together. We're now also moving some of our backend tasks to ISS Art, so they take care of a large chunk of our software development.

ISS Art also provides graphic design, but it's possible that they outsource these tasks.

We also bring ISS Art in when talking to potential partners who want to install certain instances of our software. ISS Art provides consultation for scalability and integration issues on our software.

How did you come to work with ISS Art?

We had a very short selection process, screening 3 companies, contacting them, and asking for quotes for design and implementation. ISS Art was recommended by an academic source. They gave us a good quote for an uncomplicated task, so we decided to test ISS Art step by step in order to see how safe it would be to contract them out. After the small-scale trial, our work with ISS Art became bigger and bigger, going from a fixed-price to man-hour contract.

How much have you invested with ISS Art?

The cost of our development with ISS Art is around $3500,000 per year. In terms of man hour rates, value for money, we found ISS Art's to be average for the Eastern European market. In terms of value for money, they are presumably in the upper segment.

What is the status of this engagement?

We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

Our work is math-heavy, very quantitative, and I've been satisfied with ISS Art's ability to embrace our technology. They're strong on the mathematical side, and take pride in handling all algorithmic and numerical elements behind the software. This has made the change and feature specifications much easier. I can make top-level requests of what I want to be madedone, and ISS Art only checks back on the issues which I want to discuss, instead of asking routine questions. It's a very resource-saving communication.

How did ISS Art perform from a project management standpoint?

ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable.

ISS Art never refused a task because of a lack of resources. There was always a some type of solution for us, sometimes in the form of a part-time collaboration.

ISS Art met deadlines most of the time, and any exceptions were justified. ISS Art has an strong internal organization, and they estimate tasks before implementing them, but this is should be true for any large software development organization.

What did you find most impressive about ISS Art?

ISS Art's team has very good language skills. The project manager on their side speaks 5 languages fluently, which was very useful for us, especially when localizing our solutions for various markets. ISS Art has been helpful in cleaning out our language files and making corrections. It wasn't something which they explicitly sold as a service, but we were lucky to find it within our the team. We would might have paid a much higher price for this elsewhere.

I fly from Switzerland to ISS Art's location in Omsk about 3 times a year for workshops. It has been a big plus to have direct contact with the developers, see what they're doing, and what their infrastructure looks like. This has created a level of trust and made the work quite efficient. We would have needed 3 timestwice as much time to do the same work over Skype alone.

Are there any areas ISS Art could improve?

There are some bureaucratic elements in ISS Art's operations, which may derive from the need to comply with Russian business standards. We have sometimes had issues with paying invoices to Russian banks, which is typically more difficult than it would be for a European or American bank. This is not the fault of ISS Art, but rather an observation.

ISS Art also has a different vacation calendar, with Russian Christmas being at in the beginning of January. This led to synchronization issues. Again, this is only something to be aware of, and shouldn't impact the selection criteria.

Any issues that we brought up with ISS Art were always addressed, so I can't think of anything in particular.

BACKGROUND

Please describe your organization and your role and responsibilities.

I'm the CTO of a company that builds a social media platform for music. We haven't launched yet. It enables people to share music in an interactive way, and it allows you to text about what you hear.

OPPORTUNITY / CHALLENGE

What was your goal for working with ISS Art?

ISS Art has been great at finding and managing good talent. They're good at identifying problematic issues with certain developers and dealing with it without letting it drag out for months. They're good at assessing the work of a new hire, and I don’t have to mention anything if it’s not up to par.

They understand when somebody isn’t doing a good job and they deal with it internally. They do a good job at finding developers, and they don't pretend that all of the developers are perfect and questioning their developer's knowledge is accepted. The managers are OK with you doing that, and can always spot talent and manage the developers skillfully.

SOLUTION

Please describe the scope of their work.

They have brought up a lot of strategy offerings, but we have a lot of internal consulting. We just don’t have a need for that. Their work is in development. We're not very Waterfall-based, so we don’t need too much analysis up front. We don’t have the formal documents, and we focus more on the agile development process.

We don’t do too much documentation up front. It's not that we don’t have the need for an analyst, but most projects don’t require formality to deal with unknowns and issues. We haven’t had the need for an analyst.

What was your process for selecting ISS Art with which to work?

I knew of some of their leaders from a previous company and decided to negotiate with them regarding a partnership. We have grown their relationship since I’ve grown to trust them.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We have eight developers who have been doing work full time for about three years. We're adding another two developers, so we'll have 10 developers working for us total.

RESULTS & FEEDBACK

Are you satisfied with their work?

Yes. They do very good work. It's good quality. They have a lot of internal mechanisms to verify the work. They have the lead developers check the junior developers' work to verify that there are no issues. I've had no issues with the quality of the work at all.

Is there anything unique about them that really makes them stand out, compared to other Eastern European developers?

Prior to using ISS Art, I've had issues with integrity and honesty. ISS Art are very honest people, and I haven’t had any problems with them. There are no issues with overbilling or any problems. They are extremely honest, and they go the extra mile to make sure that you know what you're being billed for.

They have a high level of integrity, are very honest about their billing, and they are transparent about the hours that the developers spend.

I have no questions about whether they did the work or not. They are very good at valuing your feedback, giving your word a lot of weight, letting you discuss things directly with the developers, and opening up a direct line of communication. In a lot of companies I've hired before, you couldn’t really talk to the developers without going through the manager.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

A lot of their experience has been in the Waterfall process, and most of that requires an analyst. Initially, they encouraged me to use an analyst, but after a year, we didn’t have much need for an analyst, so we took the analyst off the contract.

Identifying what the development process we should be using and then identifying what kind of workflow works best for the process is the key. An analyst thinks and makes a plan but doesn’t perform essential functions. That’s the only issue that doesn’t mesh with our process, and we addressed that during the project. Not everyone needs the Waterfall process during development, so not everyone needs large documents and analysts. We don’t have one on our team anymore. We identified that and solved it.

BACKGROUND

Please describe your company.

My company deals with natural health and complementary healing, and energetic healing. I’ve been in the industry since the mid-1990s.

What is your role and responsibilities, please?

I am the founder.

OPPORTUNITY / CHALLENGE

What was your goal for working with ISS Art?

The goal for working with ISS Art is that along with my business partner, I am creating an energetic, complementary device to help people relax and de-stress after their crazy workdays.

SOLUTION

Please describe the scope of their work.

We are currently in the mobile app development stage, and we will probably progress into a desktop app for future devices and probably other things as well. We're working on a prototype to see if the technology will talk between the two, and testing the ease of an app menu. The ease that that provides has long been needed in our industry for some of these technological devices. They’re very complicated. Our goal was to simplify it.

What was your process for selecting ISS Art with which to work?

I needed a software developer for an iPad app. I posted a job on oDesk, and one of the lead software developers with ISS Art applied. That’s how I found out about ISS Art.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It will be about $5,000 for the development of this app. We're at $3,000 now, maybe 100 to 200 hours at this point.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I don’t have any metrics at this point. However, I have been extremely impressed and pleased with ISS Art. Their whole team and my specific contact who has been doing most of the app design, Mikael Davidov, are great. He has done a wonderful job of translating what I wanted into an app. That is very difficult to do. A lot of people think they know what you want, and they’ll spend hours on something they thought you wanted, even though you addressed it in detail. He has given me little pieces that I hadn’t thought of yet, but realized that was where I would have headed.

They give you exactly what you want, and they’ve done a fabulous job. They’ve worked in a timely manner, and if I needed something to show an investor, I would let them know so they could put something together. They will work hard to get that piece to me so I can show that as a demo.

They’ve been great, and their communication has been stellar. We communicate using Skype, which is very convenient with time differences. Their English is very good. They're fabulous. I’m so glad they contacted me through oDesk. Their initial proposal was written out with details, and they immediately started asking me questions as soon as I sent them an email requesting more information about their company. They sent a detailed proposal with possible hours and how long they thought the Web development would take. We’ve gone far beyond that now. We’ve finished that little piece, and we just keep going. I’ve been very pleased with them, and I recommend them often.

Is there anything unique about them that really makes them stand out, compared to other companies?

I’ve worked with corporate America for a number of years and understand ISO9000. That’s a great thing that’s on their website. They are held to a standard and completed that certification process. I look for that and noticed that immediately when I went to their website. Everyone that I’ve dealt with has been phenomenal. I was investigating them when I was considering hiring them, and they have multiple departments that can fill in.

For instance, if you need someone who knows about graphics or a certain kind of coding, you have to find someone else. I’ve dealt with that kind of situation in other aspects of this project. I like that they have lots of in-house talent that I can pull from. Their other recommendations were fabulous, so I think as a whole team, they are a complete source. They’re great.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No, not that I can think of.

BACKGROUND

Please describe your organization and your role and responsibilities.

JNetDirect Incorporated is based in Reston, Virginia and is an innovative leader in software products for improving our customer's connectivity, integration, management, and security to their data resources. More than 4,000 companies worldwide rely on JNetDirect software to provide critical components for their applications and development environments. I am the President and CEO of JNetDirect.

OPPORTUNITY / CHALLENGE

What was your goal for working with ISS Art?

Our company was founded in 1999 and has remained a leader in database connectivity. Our business challenge is to remain current with new releases from database vendors and to provide a line of products for automation and optimization of those databases. So, we needed a reliable software development service provider to help us remain current and deliver these products.

JNetDirect has a well-established customer base but also was looking to expand our market of drivers, which are needed for third-party applications with new clients in the embedded database driver market. Since we specialize in Microsoft SQL servers, our growth is tied to the growth and utilization of SQL servers.  

An additional challenge was adapting to the changing nature and adaptation of cloud-based database usage. Supporting our client base and adapting to the new cloud environment was key to JNetDirect's continuing success.

SOLUTION

Please describe the scope of their work.

We were seeking a service provider that could handle our JDBC Driver development in total, from project management to development. Due to the highly technical nature of technical support required by our client base, the key was to provide after sale assistance to our clients.

The ISS Art development team used the following technologies and tools: Java, C#, .NET2.0 — 3.5,  ADO.NET,  MS SQL Shared Management Objects, ASP.NET,  SQL & Transact-SQL, Bing search engine, XHEO Licensing, Acripto Software Wizards, Nunit, Log4Net.

What was your process for selecting ISS Art with which to work?

We selected ISS Art after an extensive review of offshore development teams. One of the board of director [member]s is an author of numerous articles and books on programming and is a recognized expert in the field. We asked him to lead the search process and after extensive review and discussions with numerous vendors, we selected ISS Art for the level of skills available, experience and employment stability of their development teams. In addition, with the ISS Art's central location, we were able to provide worldwide coverage to our client base.

What is the status of this engagement?

We began working with ISS Art in early 2010 and the relationship has expanded and continues grow since. Today, we have an excellent stable of project managers and developers (and former developers that were on the Janet Team that can be called upon for advice). Our ISS Art projects continue since the databases we support continue to develop and we release new versions to our client base. 

RESULTS & FEEDBACK

How is the software or technology performing? Where is it meeting or not meeting expectations?

Our delivered solutions reduce considerably the time needed for the database operations and remained current with client expectations as the database world changes with the cloud. We are still doing well even though competitors have larger development budgets than JNetDirect's.

How did ISS Art perform?

All the programmers have been talented and able to understand where our project was quickly, even if a change in who was working on the project took place. The project manager has been excellent in discussing options and suggesting directions for the various projects underway with the programming team. As mentioned above, developers were promoted to other areas at ISS Art but we were still able to connect with them on difficult and challenging programming tasks. Stability has been key for our continued engagement with ISS Art.

Did they cover the agreed scope and deliverables in the agreed schedule and budget?

All the work was delivered on time and within the agreed budget frames. Only minor changes in hourly rates occurred in the past four years.

Is there anything unique or special about the service provider?

The biggest benefit for JNetDirect has been the reduction in cost and savings from shifting our programming from the United States to ISS Art in Omsk. Our programming budget was reduced substantially without a reduction in technical capabilities.

Is there anything the service provider can improve upon or in hindsight you would do differently?

I believe we erred in our transition from onshore to offshore development teams. Due to the timing and loss of local key developers, we lost a brief period of time during the transition. However, ISS Art stepped in and was quickly up to speed on our code and development environment. This error has nothing to do with the vendor.

BACKGROUND

My company is Top Shelf Solutions. We are a boutique Web development firm with many large-scale multinational clients including Intercontinental Hotels, NBC/Universal, Computer Associates, and Trimble Navigation. Our focus is UI [user interface] implementations, Web applications, and mobile apps. I’m the owner of Top Shelf Solutions.

OPPORTUNITY / CHALLENGE

We found ourselves in a situation where we needed both, more capacity for design work than we had available, and assistance for our senior developers with implementation of a UI that was on a particularly tight deadline.  

Through one of our clients, we had already established a relationship with ISS Art during the prior four years on a rather large project with around 30 developers and a seven-figure budget. Due to or positive experience, it was a natural fit to reach out to ISS Art, and engage them on additional projects.

SOLUTION

Details about the project itself are not publicly available as the project was for an internal system within one of the government agencies.

The project involved design of a Web application as well as implementation of the UI for this application. We worked with designers at ISS Art on the design and provided minimal mockups, mostly in hand-drawn fashion. After the design phase, the implementation was split into smaller chunks.

We were able to communicate requirements easily for individual components to ISS Art developers, and within a few days, received fully implemented versions of our requirements, ready for integration. We handled testing and code review along with our client.

The technologies used focused primarily on Web technologies. HTML/CSS/Javascript/ExtJS as well as design in Photoshop and Balsamiq Mockups

We selected ISS Art at the time because we had already been working side-by-side with their developers for four years on another project. We had a good understanding of their capabilities, their process, and first-hand knowledge of their expertise. 

RESULTS & FEEDBACK

Thanks to the help of ISS Art, we were able to deliver the project on time. It has been in production, since fall 2010. There are no official metrics or statistics as the system is used internally. Given the particular technology stack and the expertise of the team, we were able to complete in six weeks what a previous team could not accomplish in more than six months. Even with the benefits of hindsight, we definitely believe we selected the right software/technology, and the right partner.

ISS Art clearly has an extraordinary talent pool to draw from, and their project management style is so effective that they were more likely to hit their marks ahead of schedule than come up late. 

We don’t have any criticisms. The quality of the work was great. Everything was delivered in a timely fashion. The price was right. 

ISS Art was always on target in terms of estimates and deliveries, and everything was exactly as expected. Of course, you could find cheaper teams in Asia. But, in the end, you get what you pay for. Personally, I would rather opt for the better quality.

ISS Art was always prompt to reply, and had no issues following the specs. In addition, they were not shy to ask for clarifications, or point out issues they saw with the spec. I’m always happy with developers that can think alone, and find areas of improvement.

BACKGROUND

DigMyData was founded on the belief that data should be part of every business decision. DigMyData is a powerful and intuitive Web application, intended for people involved in online sales software products support. DigMyData displays the history of key measures change for your business in a convenient form for analysis as graphs. DigMyData collects data from very different Web services, such as Google Analytics, Google AdWords, PayPal, Gmail, Twitter, MailChimp, and others.

I am co-founder and CEO of DigMyData, which is part of BigBrassBand, LLC.

OPPORTUNITY / CHALLENGE

Our business objective was to enter the market of solutions for gathering and analyzing information. To do this, we needed a team of developers who could build the desired product for us.

The project is an information gathering system from various online sources, such as Facebook, Twitter, Google Analytics, Google AdWords, PayPal, Google Checkout, Authorize.net, AWeber, MailChimp, Campaign Monitor. The system is intended for tracking sales statistics, traffic, and other criteria of an e-business success rate. All statistics are displayed as illustrative graphs. One can easily evaluate the effectiveness of a particular special offer, and also simulate the current situation and think out the sales strategy change, where the forecasting function can help.

SOLUTION

What software or technologies were used?

To deliver the project, the development team used the following technologies: JavaScript, Java Spring, HTML 5, oAuth, Ajax. 

Also, they implemented integration with external services – Facebook, Twitter, Google Analytics, Google AdWords, PayPal, Google Checkout, Authorize.Net, AWeber, MailChimp, Campaign Monitor, Spreedly payment engine, and others.

How was ISS selected and what were the key selection criteria? 

HTML 5 allows the application to work on all modern platforms including iOS; oAuth allows connecting to third-party services without a user password, solely with permission. Ajax allows viewing data without reloading the page and saving from long latency time at each action.

How did you discover and select the service provider? Were there any attributes that set them apart from other firms considered?

We’ve worked with ISS Art before on another project, and we were impressed by the quality of their services. We decided to work with them on this project as well.

What was the overall scope of the initiative, such as strategy, design, development, or training, support?

The scope of work provided by ISS Art included software development, project management, testing, and technical support, which is still in process.

What parts were managed by the service provider?

ISS Art managed the whole development process from their side.

What was the overall project duration?

The project started in 2009. It was launched in September of 2011. Nevertheless, the development has not stopped. We continue to refine our product. 

RESULTS & FEEDBACK

How is the software or technology performing? Where is it meeting or not meeting expectations?

DigMyData is a powerful and user-friendly tool. It works as it was intended initially.

How did the service provider perform?

ISS Art provided all the development capabilities for our project. Their team is very responsive. They react very promptly to our requests. Also, they do a good job at estimating the scope of their work.

Did they cover the agreed scope and deliverables in the agreed schedule and budget?

ISS Art employees do their best to meet the deadlines and keep the project within the agreed budget.

Is there anything unique or special about the service provider?

ISS Art has very experienced programmers. They are good mathematicians with great programming skills. I like the company corporate culture. They are open and are not afraid to deal with complex tasks.