Machine learning, Computer vision, IoT

Your challenge is our inspiration — we build customer software solutions for the most challenging of projects.

Since 2003, ISS ART’s custom software developers have been helping the world’s top companies to turn their dreams into reality.

Our focus:

  • Machine Learning - recommendations, prediction, forecasting, classification
  • Computer Vision solutions - OCR, pattern recognition etc.
  • Image Processing
  • Natural Language Processing & Text Analysis - syntax, semantics, sentiment analysis, computational linguistics
  • IoT solutions - smart homes, smart offices.

Our key technologies: 

  • Python, OpenCV, Tensorflow
  • IBM Watson, Google AI services
  • Web applications (Java, Python)
  • C++, C#
  • Swift, Objective C (iPhone, iPad), Xamarin, Kotlin
  • JavaScript, ReactJS, React Native, Redux, HTML5, CSS
  • RDBMS MySQL, Oracle, PostgreSQL, MS SQL, ANSI SQL, PL/SQL
  • noSQL 

Our key Services:

  • Full cycle of software development
  • MVP
  • POC
  • R&D
  • System and Business Analysis
  • QA services
  • UI/UX Design
  • Troubleshooting
  • Technical and business solutions audit
 
Undisclosed
 
$25 - $49 / hr
 
50 - 249
 Founded
2003
Show all +
San Francisco, CA
headquarters
  • 820 Post Street
    San Francisco, CA 94109
    United States
other locations
  • 2 Ulitsa Syezdovskaya
    Omsk 644010
    Russia
  • 10 Ulitsa Maerchaka
    San Francisco 660075
    Russia

Portfolio

Key clients: 

Our customers are companies from different industries - Manufacturing, Education, Healthcare, Finance, IT and Media. BigBrassBand, Cassantec, Sonru are among them.

A solution to detect label position and volume of liquid in the bottle

A company producing bottled products had a task to provide the quality control of its products, to achieve that, it was necessary to monitor the level of liquid in the bottle and the position of the pasted label. If the level of liquid and the position of the label do not correspond to the admissible values, the product is of poor quality.

Areas of expertise: Image processing, Computer Vision
Duration: 3 weeks
Team: 1 developer

An algorithm to count falling drops

An application to automatically count drops of fluid on video. It can be used in high-precision manufacturing, pharmaceuticals, to detect potential leakages of weak equipment.

Challenges

  • Video processing in order to recognize the object of interest
  • Counting the number of drops

Solutions

  • To catch a moving object in the video, it is needed to leave this single object on all the shots. For this purpose background and foreign objects should be removed from the shots.
  • To count the number of drops, we analyzed all shots of the video to detect a stretched drop using OpenCV

Results

As a result, we managed to accurately recognize the drop falling on the video and count the fallen drops.

The data on the calculated number can be compared with the admissible values.

Technologies: Python
Areas of expertise:...

License plate recognition system

One of the main specializations of our company is Computer Vision.

Among our projects in this area there is a solution for a corporate parking lot. The idea is that the parking lot cameras find the license plates on arriving cars and the gate bar opens for the cars with authorized license plates only.

As the first step of this work, we had to develop a solution which would be able to detect and read the car’s license plates.

To implement the project, we used a special library which was strictly focused on license plate recognition. But using thatspecial library was not enough. Our developer had to customize and set it up so that the system would be able to detect alicense plate in general and define its combination of letters and numbers.

Technologies: PyCharm, Python
Areas of expertise: Image processing, Mapping, Computer Vision
Duration: 3 weeks
Team: 1 developer

Chart recorder

The project was implemented for a Canadian oil and gas company. The implemented process implies recognition of the charts which are generated by two or three pens driven by sensors attached to gas pipes. These pens plot traces on a rotating paper disk. As a result, the disc has the values of different parameters such as gas pressure,water, temperature. The next step is to convert this chart into a readable format.

Technologies: Python
Areas of expertise: External services integration (AWS S3, AWS Lambda), Image rendering, Data mining, Image processing, Computer vision
Duration: 2 months
Team: 1 developer

Java prognostic solution to prevent industrial equipment malfunctions

The project is a SaaS-solution that uses unique mathematical algorithms to forecast equipment malfunctions. This allows businesses (nuclear power, fossil power, railways, etc.) to make timely decisions to repair or replace equipment depending on forecast results and save millions of dollars.

The prognostic solution is the only solution which provides reasonably accurate forecasts for 3 years ahead. It defines the level of malfunctions: standard, high, critical. The forecasts are based on data analysis of a great number of sensor controllers not on the analysis of past malfunctions that other systems make.

ISS Art continues to assist in optimizing the work on the project as it is a long-term project.

Technologies: Java (Jetty, Jackson, Guice, Servlet, Jersey), JavaScript (jQuery, jWidget), Scala (Scalikejdbc), JSON, PostgreSQL., CSV, PHP

Areas of expertise:

Browser graphic // Mathematical statistics and...

A social network for finding, storing and sharing music

Vertigo project is a unique social media platform focused on finding, storing and sharing music and video. The Admin side is a web application, and the Client-side is a mobile application designed for both Android and iOS.

The application enables users to gather their external music collections from many sources in one place. Vertigo users have it all gathered at once via Vertigo aggregating features. They can link their Apple Music and Spotify Premium accounts to find songs, build playlists, and share them with their social friends.

The media platform allows users to broadcast their favorite music in the best possible quality, receive real-time feedback through live commenting, connect with other users to tune into their live sessions and discover new music.

Technologies: Java, Java, Objective-C, Haskell, Node.JS

Areas of expertise:
Backend: High load // Data mining // Multithreading // ETL // RDBMS // NoSQL...

Speech to Text application

The application is designed to convert speech to text in any language for deaf and hard of hearing people. Not only can the app transform speech to text, but it can also save it as a file.

The app is currently being worked on. The next phases of development implyintegration with smart glasses and the implementation of a text to speech feature.

Challenges

  • The Customer wanted to integrate with IBM Watson, however,the system did not support all necessary languages.
  • The app was designed to convert a voice message into a text. The Customer was going to have a sound file ofthe voice message as well.

Solutions

  • The developers performed IBM Watson integration as default. In case IBM Watson does not support the required language, the app applies Google Speech API forconversion.
  • InputStream А from a microphone was transmitted to objectB which read from A and recorded data into...

Traffic and sales report generation system

The project is a SaaS system for gathering information from various online resources (Facebook, Twitter, GA, and others). 

Challenges

  • For displaying diagrams and column reports universal and maintainable programs were required.These programs should have been of high operating speedand be able to add new features without any difficulties.
  • The system was to be integrated with a lot of programs and online resources. We needed a universal approach to work with them.
  • JS-code needed to be optimized.

Solutions

  • For diagrams output we wrote a program from scratch. It is based on SVG. For displaying reports we used jWidget to create the necessary component. For displaying diagrams in the weekly digest we designed the complex table layout by using Freemarker templates.
  • We created the architecture based on Java Spring and low-level protocol JDBC.
  • For optimizing JS-code we...

SaaS solution for managing construction sites

The web application has been developed for a global leading provider of advanced location-based solutions (positioning systems). The system has 21’755’588 weekly queries with support of complex search results exceeding 270 searches/second in production.

The project is a web-portal for managing manufacturing process in providing a wide range ofsolutions: adjusting Client’s own web interface of an application using the modules offeredby the system, creating future construction projects, approving documents, managing virtual file system. This system is applied in construction, agriculture and other industries.

Technologies: Java, JavaScript, C++, C#, Groovy, Spring, Hibernate, Mysql

Duration: years

Team: 33 employees

Challenges

  • When the app was used with see-through devices like Epsonglasses, a user could see a real object, not an image from a camera. It made impossible to use a projection matrix givenby ARToolkit.
  • The sensor data contained some noise, so we could not use it for long-time position tracking.
  • The magnetometer produced data with offset and a differents cale on each axis, which caused the dependence of the data on the device orientation. 

Solutions

  • We have used calibration procedure to obtain eye-to-camerarelations. Ten points with known coordinates have given us aso called intrinsic camera matrix of an eye in a camera coordinate system. 
  • We have used magnetic field values to create a map of ouroffice. When a user walks through it, we track magnetic fieldchanges to obtain a path that the user moves through.
  • We have used the custom calibration method to obtain correction...

Reviews

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Software Support for Cloud-Based Credit Company

“They’re a motivated, results-oriented team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

On an ongoing basis, ISS Art works in partnership with a cloud-based software firm to support a variety of development projects. Their efforts tend to focus on sophisticated algorithms and software logic.

The Reviewer
 
11-50 Employees
 
Russia
Executive, TurboDispute
 
Verified
The Review
Feedback summary: 

ISS Art consistently demonstrates a proactive, diligent work ethic and genuine dedication to customer satisfaction. The team leverages innovative perspective in conjunction with high-level technical acumen to consistently yield valuable solutions and secure optimal outcomes.

BACKGROUND

Please describe your company and your position there.

I oversee all the aspects of business and budgeting for a cloud-based credit repair software company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ISS Art? 

ISS Art came on board to continuously support our ongoing development projects. 

What were your goals for this project? 

The goals of most of our projects are usually to solve problems that relate to complex algorithms and software logic.

SOLUTION

How did you select this vendor?

We searched for a vendor on Upwork and were pleased to find ISS Art. 

Describe the scope of their work in detail.

ISS Art usually works on the logic of software and create algorithms to make it more intuitive for the businesses that use our products. In addition, they develop user-friendly features to make our software simpler for our customers to use.

What was the team composition? 

We work directly with Maxim (Project manager, ISS Art). The team includes about 2-4 members who execute on different features of our projects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact this engagement has had on your business? 

Our engagement with ISS Art has always been very effective. They complete all of our essential milestones on time. The team brainstorms creative ideas for new updates and improvements for our software. The daily technical support they provide has been excellent.

How effective is your workflow between your team and theirs? 

Our workflow has been great. We enjoy the transparency of our daily communication. They always keep us informed about what will happen next. I admire the motivation of the team. 

Our professional dedicated project manager reliably produces successful outcomes. Whether it’s allocating someone new to work on a project or finding a better solution, they always find the best way to solve any given problem. 

What did you find most impressive about ISS Art? 

ISS Art is very hardworking, productive, and successful. They’re a motivated, results-oriented team.

Are there any areas for improvement? 

At this time, we enjoy our current workflow and don’t feel anything needs improvement.

5.0
Overall Score We enjoy working with ISS Art on a daily basis and look forward to continuing our work together in the future.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We enjoy their transparency around cost estimates and end resolutions for pricing.
  • 5.0 Quality
    Service & deliverables
    ISS Art really cares about quality. The team always makes sure to find and deliver a resolution to the given problem on time.
  • 5.0 NPS
    Willing to refer
    We highly recommend ISS Art.

Web Design & Business Analytics for Gift Shop Chain

"The team is responsible, professional, and results-oriented."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

ISS Art has prototyped a website with new graphic designs and content. The team is still building the solution. They provide services for consulting, quality control, and testing.

The Reviewer
 
51-200 Employees
 
Omsk, Russia
Head of Development, Gifts of the East
 
Verified
The Review
Feedback summary: 

The team’s expertise and guidance are invaluable. They’ve shaped the project goals while providing insight into different areas of the IT sector.

BACKGROUND

Please describe your company and your position there.

I’m head of development for Gifts of the East. We’re a gift shop chain.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ISS Art?

We needed services for web-based graphic design and business analytics.

What were your goals for this project?

We wanted to expand the target audience by creating a scalable web platform.

SOLUTION

How did you select this vendor?

We analyzed several companies. ISS Art was the best fit for our needs.

What is the scope of the project?

ISS Art created usage scenarios, descriptions, and graphic designs. They then developed a clickable prototype of the site. Another vendor is writing the code due to the technology stack. Ongoing services include consulting, quality control, and testing.

What was the team composition?

The team includes an analyst, a senior analyst, a designer, a tester, and a project manager.

RESULTS & FEEDBACK

Describe the impact the engagement has had your business.

The project is still ongoing and we don’t have metrics at this early stage.

How was project management arranged and how effective was it?

The team has been flexible, especially when we didn’t know what the final result should look like. They’re helping us determine the final set of requirements.  

What did you find the most impressive about this company?

The team is responsible, professional, and results-oriented.

Are there any areas for improvement?

Not necessarily—they’ve been helpful. ISS Art advises us on IT issues, social media marketing (SMM), and SEO.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Technical Content Writing for Software Company

“Their posts always involve the right methodology, tools, and best practices, so they’re highly valuable to our readers.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

ISS Art works with the in-house team to brainstorm and write technical blog posts about load testing tools and best practices. The posts are highly technical, providing clear instructions to readers.

The Reviewer
 
11-50 Employees
 
Israel
Noga Cohen
Head of Content Marketing, BlazeMeter/CA Technologies/Broadcom
 
Verified
The Review
Feedback summary: 

ISS Art is professional and organized, running a clear and streamlined workflow. They easily adjust to requested changes and proactively suggest topics, making them a valuable partner. Their work has resulted in increased web traffic that continues to grow every year.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the content marketing team for BlazeMeter, which was acquired by CA Technologies, which was then acquired by Broadcom. We’re a performance testing SaaS solution, so developers and testers can run load, stress, and functional tests on their website or app through our platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

We create technical content about load testing tools and best practices, so we wanted professional developers who could write tutorials and blog posts to teach the dev community. We specifically wanted testers who’d used open-source testing tools such as JMeter.

SOLUTION

What was the scope of their involvement?

ISS Art provides technical content for our bog. We decide on topics together, although they often suggest ideas. They write up an online and send it to me, I comment on and approve it, then they write the actual post. From there, I review it again to provide edits, and we iterative a few more times until we have the final draft. We then publish the blog post under their names.

What is the team composition?

We work with a project manager and the developers who write the content.

How did you come to work with ISS Art?

We found them on Upwork. They’re one of our key partners, but not the only ones who write blog posts. They were professional and great at open-source testing, so we hired them.

How much have you invested with them?

We've spent tens of thousands of dollars.

What is the status of this engagement?

We’ve been working together since 2015, and the partnership’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website traffic grows quite impressively year over year, and that’s because of our blog. ISS Art is a key player in creating content, so they’ve contributed greatly to our growth. Their posts always involve the right methodology, tools, and best practices, so they’re highly valuable to our readers.

How did ISS Art perform from a project management standpoint?

They respond quickly and are incredibly professional and organized. We work on multiple blog posts at the same time, each at a different stage, and they keep track of deadlines and deliver on time. We mainly communicate over email, and they adjust to any changes we request.

What did you find most impressive about them?

They’re knowledgeable and consistently provide new ideas for blog posts, proactively engaging in the work. I’m extremely satisfied with their team.

Are there any areas they could improve?

No. We've been working with them for nearly three years, and we're happy with the partnership.

Do you have any advice for future clients of theirs?

Clearly communicate what you need. Don't be afraid to send a lot of emails and set expectations.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They're very professional.
  • 5.0 NPS
    Willing to refer
    I'm very happy to recommend them.

Development for an Energy Company

“ISS Art is very professional, stays on top of the project, and delivers on time.”

Quality: 
4.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jul. 2018 - Ongoing
Project summary: 

ISS Art is developing a proof of concept for a business process automation to generate different revenue streams. The team contributes expertise with optical character recognition and computer vision.

The Reviewer
Jason Pullar
IT Manager, Critical Control Energy Services Inc.
 
Verified
The Review
Feedback summary: 

ISS Art sets milestones and carefully organizes the schedule to stay on track with the timeline. They communicate effectively, offer useful suggestions, and ask smart questions. The team’s proof of concept will provide insight into a product’s scalability and commercial viability. 

 

BACKGROUND

Introduce your business and what you do there.

I manage the IT infrastructure for Critical Control Energy Services as well as our product line that involves IoT and oil and gas production. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

We were trying to figure out a way to digitize a traditional analog business process in the marketplace for a new revenue stream. We hoped to modernize and improve our workflow to change the commercial landscape for customers to offer them a better product and service. 

SOLUTION

What was the scope of their involvement?

Our business application required a specialized area of expertise. We wrote a scope of work and an educational document for ISS Art to bid on the project. After we made sure they felt comfortable solving our business challenge, they gave us feedback and assigned us resources for computer vision and optical character recognition. 

We've completed the first phase so far. I outlined the deliverables we expect in a proof of concept document with criteria for success. ISS Art is using these guidelines as a basis for all their work on this project.

What is the team composition? 

My main point of contact at ISS Art is Tatianna. She is our project manager. 

How did you come to work with ISS Art?

I originally found them through Upwork. Almost 50 teams sent in applications with quotes. Based on our budget, I narrowed the pool down to three candidates. ISS Art put together the best solution, so we hired them for the remainder of the project.

How much have you invested with them?

We've spent $5,000–$7,000 in total. 

What is the status of this engagement?

We've been working together since late July or early August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've already done some testing with the product. So far, it's still producing the same results. As a proof of concept project, we mostly want to see if what we're trying to accomplish is viable. If so, we need to know the solution's scalability and predict constraints with taking it to the commercial level. 

Right now, we're assessing whether we can sell this software in the marketplace before we go on to the second phase. We will continue working with ISS Art through the end of the project. 

How did ISS Art perform from a project management standpoint?

Project management has been very good. We mostly communicate with our project manager through email along with a few phone calls. At the start, we did a deep dive and visually laid out what we were looking for with the solution. Working with teams from different countries can present a language barrier, so we made sure everyone was on the same page and understood the requirements. Our lead developer asked useful questions and was the right resource for the project. 

What did you find most impressive about them?

The communication aspect was the best part of our partnership. In most scenarios, we haven't known what we would get from the outsourced development firms we've hired even after reading reviews. ISS Art is very professional, stays on top of the project, and delivers on time. They respond to all our emails, provide updates, and set milestones. 

Are there any areas they could improve?

I can't think of any off the top of my head. Our scope was limited, so it would be interesting to see how they do with a more detailed project. They managed our size of a project and deliverables very effectively. 

Do you have any advice for potential customers?

I recommend asking lots of questions. Try your best to document all your expectations for the outcome.

5.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev & Testing for Health & Wellness Service

"They had high professionalism, effectiveness, and integrity."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

ISS Art designed the free and premium paid versions of an app that helped insomnia sufferers. The app included questionnaires and rewards. 

The Reviewer
 
1-10 Employees
 
Melbourne, Australia
Mark Grant
Director, Trauma & Pain Management Service
 
Verified
The Review
Feedback summary: 

The app helped its users and earned the company valuable recognition. It was projected to generate a great deal of revenue. ISS Art's seamless project management, responsive communication, and immaculate reporting saved both time and money. The team 

BACKGROUND

Please describe your company and your position there.

I am the director of a psychology practice that treats people suffering from PTSD and the health problems associated with it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ISS Art?

We hired them to create an app for sufferers of stress-related insomnia.

What were your goals for this project?

We wanted a free and paid premium version of a fully functional app. It included questionnaires that generated recommendations and awarded bonuses.

SOLUTION

How did you select this vendor?

I'd previously had a good experience with ISS Art. They had high professionalism, effectiveness, and integrity.

Can you go into detail about the services they provided and the scope of the project?

ISS Art reviewed my initial design and developed the app's basic structure. They interpreted my desires and transformed them into a functional app with a variety of features.

What was the team composition?

The team included a programmer, a graphic designer, a coordinator, and many others.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app helped our clients and raised the profile of my business. The last app that ISS Art worked on was successful; it still generates income seven years later. I anticipate that this app will be just as successful. 

How was project management arranged and how effective was it?

My project coordinator was my main interface with the team, which made communication smooth and easy. Both the coordinator and the whole ISS team were very responsive. They gave regular progress reports so I could track the costs and budget.

What did you find most impressive about this company?

They delivered a good product. They tested everything, so once the app was published, it was functional and free of bugs. That was vital since users can review the app and negative reviews have a great impact. They also cut costs and bought time when my finances were strained. 

5.0
Overall Score They were good communicators, flexible, and responsive.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They made, implemented, and tracked plans.
  • 5.0 Cost
    Value / within estimates
    ISS provided good value.
  • 5.0 Quality
    Service & deliverables
    They delivered a quality product that worked.
  • 5.0 NPS
    Willing to refer
    I woud not hesitate to recommend ISS.

Web Dev. for Casting Company

“They utilize a seamless process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012-2018
Project summary: 

ISS Art programmed additional features for a PHP website over the course of a long-term engagement. A significant development enabled a company process to take place online instead of solely in-person.

The Reviewer
 
1-10 Employees
Goran Djenadic
CEO, Casting
 
Verified
The Review
Feedback summary: 

They developed a successful website and kept it relevant in a changing digital landscape. ISS Art offers reliable deliverables and responsive communication. They have a large team and can properly staff projects of varying size. Effective management accommodates the fluctuating staff composition.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Casting co. Inc. We’re a commercial networking service for the entertainment industry that connects agents, managers, and producers with a variety of talent.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

We had another development team build our site from scratch. That engagement ended abruptly and I had to quickly find a new team. After doing some research, I knew I didn’t want to work with a small independent contractor. We needed a large outsourcing company that could reliably allocate development resources. Therefore, we hired ISS Art to provide ongoing web development services.

SOLUTION

What was the scope of their involvement?

We worked with ISS Art for six years and they helped build and refine our PHP website. They utilized a Symfony 2 framework and added more features to our site than I can remember. Most notably, they created web module that mimics our in-person interview process. This development granted us the flexibility to service potential clients in the most convenient way possible. They also supported the site and fixed bugs whenever necessary.

They provided a direct contact who could write and speak English fluently. As a result, we’d communicate our objectives and they’d tell the developers what needed to be done. I only have a broad understanding of the technology relevant to this project, so it was helpful having someone that could translate what we wanted to achieve in technical terms.

What is the team composition?

We worked with three different project managers over the course of the engagement. The number of developers working our account changed frequently.

How did you come to work with ISS Art?

We used Upwork and other similar resources to find possible candidates. We interviewed several companies but ultimately hired ISS Art.

How much have you invested with them?

We spent between $150,000 and $180,000.

What is the status of this engagement?

We worked with them from 2012–2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is exceptionally reliable and everything functions as it should 99% of the time. We experience the occasional bug, but that tends to happen when a new feature is introduced to the code. They’re responsive and promptly addressed any issues we’d communicate to them. The work was done as expected and frequently exceeded expectations.

How did ISS Art perform from a project management standpoint?

ISS Art handled the entire project wonderfully. There was some employee turnover on their end throughout the relationship, but it never affected us significantly. They kept detailed documents regarding the project and quickly brought in new developers to keep everything moving forward. They usually responded to us within a few hours, despite a significant time difference. This was shocking at first because we’ve worked with other firms that would let days go by without reaching out to us. We primarily communicated via email, but would also use Skype to test large features prior to launch.

What did you find most impressive about them?

ISS ART is extremely responsive and capable of resolving any development issue. They were just an email away if the site went down or a specific feature didn’t function properly. Their consistent efficiency is why we engaged them for so long.

Do you have any advice for potential customers?

Follow their lead and your project will work out smoothly. They utilize a seamless process. However, development isn’t a guessing game either. Providing detailed requirements will yield a better product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I have no complaints regarding their deliverables.
  • 5.0 NPS
    Willing to refer

Zend-based Web Dev for Non-profit

"I'd be out of business if it weren't for them."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

ISS Art fixed a poorly-designed Zend website to improve both design and backend functionality for a nonprofit. The team created user login and e-commerce capabilities.

The Reviewer
 
1-10 Employees
 
California
Executive Director, Non-profit
 
Verified
The Review
Feedback summary: 

The work helped to launch the nonprofit into a successful venture. ISS Art uses a good managerial workflow allowing them to be flexible in terms of changes and last-minute adjustments. They excel at communication and organization. 

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit. We make things to help people with special needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

Originally, we were using local developers, but they did a bad job. They were just taking our money and giving us a poorly designed website. We got a somewhat-functional site from them and decided to make it work with someone else. ISS Art fixed the terrible design and made the site more stable.

SOLUTION

What was the scope of their involvement?

ISS worked a lot on the design and backend. The original design was okay, but the implementation was bad.  Our website is on the Zend framework.

We have a large international user base. Everyone has their own login where they can enter information about their family members with special needs for emergency situations. That means the website has to allow users to create their own account. 

We also sell many different products in a custom shopping cart. We had to make a backend that could support that, including extensive redundant search capabilities and functionalities for various situations to help people with their accounts and products.

What is the team dynamic?

ISS Art assigned a project manager, who is always available to help make sure things go smoothly, but I also communicate directly with the developers through an issue tracking software.

How did you come to work with ISS Art?

We found them on Upwork. They had really good reviews, so I decided to see if they could help us. 

How much have you invested with them?

We've spent around $40,000 with them.

What is the status of this engagement?

We started working with them in 2015 and we’re still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ISS Art did a great job at fixing the site’s original implementation and making it work well. The quality of the work is excellent. They create the work and then I can test it on a development site, then make suggestions for them to apply. Once it passes my test, they'll put it on the regular website.

How did ISS Art perform from a project management standpoint?

They’re excellent, and put a lot of effort into management. If I need something right away, they do their best to make it happen quickly. If there's an emergency, they stop everything to fix it. Their responsiveness is why I've continued to work with them. If my normal developer is sick or unavailable, they give me somebody else just as good to keep things going. They're very organized.

They also take responsibility. Once, I gave them direct instructions and they had a new developer that missed something. When I mentioned it to the project manager, it was fixed. They took responsibility. 

What did you find most impressive about them?

We work together closely. When things change, they’re always flexible. We work back and forth and have great communication.

I'd be out of business if it weren't for them. Maybe I could find someone else, but I don't think I'd be able to find someone better. We're small and we're just getting out of the startup phase, so if they hadn't done a good job, we might’ve failed as a business.

5.0
Overall Score They are one of my favorite companies to work with. They're professional and care. They want to get the project done right. They don't have any problem fixing things or making changes.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They meet all their deadlines, but they have to schedule their work because one developer might be on several projects. They do a good job, but sometimes it takes around a week.
  • 5.0 Cost
    Value / within estimates
    They gave me high and low estimates, and then what they really think it's going to take, which is usually in the middle.
  • 5.0 Quality
    Service & deliverables
    I design new things frequently and they apply all my designs easily.
  • 5.0 NPS
    Willing to refer
    I always recommend them to others.

Technical Content Creation for Technology Company Blog

"They are very reliable and they provide the exact expertise that we want."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Sep. 2016 - Ongoing
Project summary: 

ISS Art produces technical content for a major blog including articles and videos for an online university. They also provide some development work for the client's support team.

The Reviewer
 
10,001 + Employees
 
San Francisco Metro Area
Manager, Technology Company Blog
 
Verified
The Review
Feedback summary: 

ISS Art has created amazing written and video content that the client's marketing and technical teams all love. They are very reliable and can be counted on for high-quality content for each project.

BACKGROUND

Introduce your business and what you do there.

I work for a large technology company. I work for a divison that does website testing, load and performance testing mainly.

I am the Director of Product Marketing. My team focuses mainly on digital marketing. We focus on blogging, website content, SEO, PPC, and similar services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

I work for the Marketing team and content marketing is a huge part of our overall strategy. Our blog is extremely important and is marketed to developers. It needs to have high-quality technical content. It must be very technical, strong content.

We hired ISS Art developers to do technical projects and then write about it on the blog. We wanted technical experts to do this content creation for us. They write for us, we edit it and publish it on the blog. We wanted them to focus on technical writing.

Following the original work, we decided to create an online academy with them on an open source tool. They created a series of videos for us for this academy. They did a series of videos for us when we initially launched that academy.

SOLUTION

What was the scope of their involvement?

I think they are doing some technical work for our support team. For my team, it's purely about creating technical content on video or blog.

How did you come to work with ISS Art?

We initially hired them via Upwork, which is an important tool for us. We tried them out from Upwork and then asked them to do some work. I checked their work with our team. We had our R&D team verify the quality of their technical work because they are technology experts. They verified that they are actually experts in the field. 

We worked with two different leaders at ISS Art. Every article was fantastic and we were told every time that they know their craft. We learned to trust them and it's always very high-quality. Our team thinks their work is amazing and great so we kept the engagement going. We also started working with a second person from ISS Art. He also did great work every single time.

Could you provide a sense of the size of this initiative in financial terms?

We spend about $3,000 per month with them.

What is the status of this engagement?

The work is ongoing, I think we started with them in September 2016. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

ISS Art is not the only writer for our blog. I track the traffic of their articles and other key metrics and they are strong. One of their best articles received over 4,000 views in just a few months.

How did ISS Art perform from a project management standpoint?

We have someone on the team that communicates with their project manager. The project manager at ISS Art manages our two writers' work there. The project manager, Elena, is our point of contact that makes sure everything gets done.

The technical aspect is better than the project management part. There were some issues in the beginning but we've ironed them out and it's improved over time.

What distinguishes ISS Art from other providers?

They are very reliable and they provide the exact expertise that we want. They always give us what we need and have really just helped us. We hope to continue this work on an ongoing basis.

Is there anything ISS Art could have improved or done differently?

The project management side was the main improvement. There were issues with deadlines being missed. Sometimes we got deliverables a little bit late. I discussed this with Elena and it has already improved. The time management is better.

4.5
Overall Score 4.5 is fair.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I would give a four because there were some issues in the past that have improved.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We have always been very happy with their work.
  • 4.5 NPS
    Willing to refer
    I would happily refer them to my friends.

Web Dev for Geographic Website

"ISS Art performed well and had high responsiveness, getting back to us within a day."

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

ISS Art utilized a variety of Frontend and Backend tools such as Java, to develop a live-mapping website to deliver an interactive news platform. 

The Reviewer
 
1-10 Employees
 
Flanders, Belgium
Stanley De Coster
Owner, Global Event Maps SPRL
 
Verified
The Review
Feedback summary: 

Users found the website smooth, functional, responsive, and cross-platform friendly. Although they were an offshore company, ISS Art asked all the right questions, was receptive to communication, and was clear about the project scope. 

BACKGROUND

Please describe your organization.

We provide a live-mapping website that delivers news to users in a more interactive way, with a focus on geographical data. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ISS Art?

We needed help creating a responsive and functional platform.

SOLUTION

Please describe the scope of their involvement in greater detail.

We handle company operations, while all the technical work was done by ISS Art. We have a long list of technologies employed for the platform, including Java.

Initially, we worked with a total of 10 people from ISS Art's team, with a total scope of around 900 hours of work. We maintain a five-person team.

I am looking for an internal technical director for practical reasons, but all of the development work has been done by ISS Art.

How did you come to work with ISS Art?

I found ISS Art through Upwork. We set up a few calls and made an estimate. There were a few competitors on our list, but ISS Art gave us the best rates, and they had good previous work.

Could you provide a sense of the size of this initiative in financial terms?

The cost of ISS Art's work has been between $40,000 and $50,000.

What is the status of this engagement?

We started working with ISS Art in June 2016. Most of the work was done by October. We continue the development but at a lower rate. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Generally, our users have found the site to be smooth and functional. It works well on multiple platforms and is intuitive to work with, especially for our moderators. Responsiveness was a goal for our site, and it was definitely achieved.

How did ISS Art perform from a project management standpoint?

Most of the communication was done through email, Google Docs, and Skype. ISS Art performed well and had high responsiveness, getting back to us within a day.

What distinguishes ISS Art from other providers?

The biggest problems when outsourcing any work are responsiveness and the actual communication. ISS Art asked the right questions and provided models for our work, as well as mostly accurate estimates.

Is there anything ISS Art could have improved or done differently?

The original estimate we received from ISS Art was 30–40% lower than the actual work. The scope was also increased, but it didn't reflect the actual increase.

Do you have any recommendations for others considering working with ISS Art?

ISS Art asked all the relevant questions and provided clarity about the work we were stepping into. I can't think of any recommendations around what people should watch out for. 

4.0
Overall Score ISS Art gave us very good lines of contact. I had no problems working with them.
  • 3.5 Scheduling
    ON TIME / DEADLINES
    There were moments when we needed to push the deadlines a bit, but ISS Art performed well overall.
  • 5.0 Cost
    Value / within estimates
    Using a local company, we would have paid two or three times as much as ISS Art charged. It was absolutely worth it.
  • 4.0 Quality
    Service & deliverables
    The quality was on par with our standards, but there were some minor bugs to fish out, mostly due to ISS Art's lack of experience with geographical platforms. Bugs were within our expected range, and we had direct contact with ISS Art to address them.
  • 4.5 NPS
    Willing to refer
    I have already recommended ISS Art. The communication part was there, and they have no competition locally.

Frontend Development for Industrial Software

"ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ISS Art is engaged by an industrial software company to produce the core software product frontend, which must be functioning 100% at all times to be effective for users.

The Reviewer
 
11-50 employees
 
Switzerland
Founder, Industrial Software
 
Verified
The Review
Feedback summary: 

ISS Art stands out for being strong on the mathematical side, which is important for system development on this project. ISS Art is also recommended for their stellar communication.

BACKGROUND

Introduce your business and what you do there.

We provide software for industrial asset management. Our technology prognosticates malfunctions and failures in industrial equipment.

I am the founder and Chief Technology Officer of the company. I focus on technology and delivery, from creation to implementation and configuration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

Our architecture has 3 levels: backend, core solution, and frontend. We originally needed resources for frontend development, later also for core solution development..

SOLUTION

What was the scope of their involvement?

ISS Art was hired to take care of our frontend development, and we also assigned them to core solution tasks after a few years of working together. We're now also moving some of our backend tasks to ISS Art, so they take care of a large chunk of our software development.

ISS Art also provides graphic design, but it's possible that they outsource these tasks.

We also bring ISS Art in when talking to potential partners who want to install certain instances of our software. ISS Art provides consultation for scalability and integration issues on our software.

How did you come to work with ISS Art?

We had a very short selection process, screening 3 companies, contacting them, and asking for quotes for design and implementation. ISS Art was recommended by an academic source. They gave us a good quote for an uncomplicated task, so we decided to test ISS Art step by step in order to see how safe it would be to contract them out. After the small-scale trial, our work with ISS Art became bigger and bigger, going from a fixed-price to man-hour contract.

How much have you invested with ISS Art?

The cost of our development with ISS Art is around $3500,000 per year. In terms of man hour rates, value for money, we found ISS Art's to be average for the Eastern European market. In terms of value for money, they are presumably in the upper segment.

What is the status of this engagement?

We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

Our work is math-heavy, very quantitative, and I've been satisfied with ISS Art's ability to embrace our technology. They're strong on the mathematical side, and take pride in handling all algorithmic and numerical elements behind the software. This has made the change and feature specifications much easier. I can make top-level requests of what I want to be madedone, and ISS Art only checks back on the issues which I want to discuss, instead of asking routine questions. It's a very resource-saving communication.

 

How did ISS Art perform from a project management standpoint?

ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable.

ISS Art never refused a task because of a lack of resources. There was always a some type of solution for us, sometimes in the form of a part-time collaboration.

ISS Art met deadlines most of the time, and any exceptions were justified. ISS Art has an strong internal organization, and they estimate tasks before implementing them, but this is should be true for any large software development organization.

 

What did you find most impressive about ISS Art?

ISS Art's team has very good language skills. The project manager on their side speaks 5 languages fluently, which was very useful for us, especially when localizing our solutions for various markets. ISS Art has been helpful in cleaning out our language files and making corrections. It wasn't something which they explicitly sold as a service, but we were lucky to find it within our the team. We would might have paid a much higher price for this elsewhere.

I fly from Switzerland to ISS Art's location in Omsk about 3 times a year for workshops. It has been a big plus to have direct contact with the developers, see what they're doing, and what their infrastructure looks like. This has created a level of trust and made the work quite efficient. We would have needed 3 timestwice as much time to do the same work over Skype alone.

Are there any areas ISS Art could improve?

There are some bureaucratic elements in ISS Art's operations, which may derive from the need to comply with Russian business standards. We have sometimes had issues with paying invoices to Russian banks, which is typically more difficult than it would be for a European or American bank. This is not the fault of ISS Art, but rather an observation.

ISS Art also has a different vacation calendar, with Russian Christmas being at in the beginning of January. This led to synchronization issues. Again, this is only something to be aware of, and shouldn't impact the selection criteria.

Any issues that we brought up with ISS Art were always addressed, so I can't think of anything in particular.

4.5
Overall Score I put a much higher emphasis on quality than on price.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Cost can always be lower. ISS Art isn't above market average, but they're not below either.
  • 5.0 Quality
    Service & deliverables
    Our software needs to work 100% or not at all.
  • 5.0 NPS
    Willing to refer