Custom software development

We provide a unique solution according to the customer’s business objectives. We are open and honest, and consequently, our tools are absolutely clear for the customer’s representative at any stage of the project. As a result comes a high quality product developed using modern technologies and business processes.   

Our mission is to contribute to international business development creating custom IT solutions thanks to our experience, service and constant self-improvement.

Our values:

  • Professional ethics. We fulfil our obligations in full measure and observe laws and ethic standards.
  • Quality. We are in the Russian and Western markets for over 10 years. Our experience allows us to declare high quality of the service we provide. We plan our work according to international standards requirements.
  • Achieving results. We constantly improve our processes and look for optimal solutions to achieve customer’s maximum contentment with our work at minimum expenses on his part.
  • Mutual respect. We are committed to building long-term trusted relations both inside the company and with customers.
  • Constant development. We constantly take care of our employees’ working conditions and professional growth. In the company there is a training program to let the employees grow professionally.

Key types of solutions: 

  • SaaS solutions
  • Professional social networks
  • IM systems
  • Document/Data management systems
  • Complex E-Commerce solutions
  • Education industry solutions

Key areas of expertise: 

Scalable application; highload; cloud; full-text search; hardware integration; maps; 3D-modelling; big data  

 
Undisclosed
 
$25 - $49 / hr
 
50 - 249
 Founded
2003
Show all +
Omsk, Russia
Headquarters
  • ISS Art
    18/28 Marksa Prospect
    Omsk 644042
    Russia
    7.38.1290.9808

Portfolio

Key clients: 

Some of our clients can be found on our website (the list is not full because many clients require to sign NDA, so we cannot disclose info about them):

Customer feedback: http://www.issart.com/en/feedback

Here are video testimonials: http://www.issart.com/en/company/clients-speak

Our website: https://issart.com/en/lp/java-development-team/

Online solution for managing construction sites

A webportal for production process management within a wide range of tasks to solve. The project involves a number of components used within one context: site cameras, Web Portal Organizer, Geo Piture Viewer, Web Portal Explorer, 3D Project Viewer, 3D Viewer.

The following functions are available to the registered user:

communications within the project with other system users;

web journal keeping;

editing user interface with new widgets added;

event calendar studying;

watching video surveillance in real time;

3D project model generation based on the data received from the satellite;

working notes creation enabling other users' comments; etc.

Currently, an overall number of users makes 35000, daily 50000-150000 queries are made to the system, and around 100 can be performed simultaneously.

Technologies: PHP, C++, Java, JavaScript, C #, Groovy, Flex, Restlet, Spring,...

Mobile application to book and buy auction lots

The mobile application is designed to enlarge customer base for car dealership. 

Main blocks of the mobile application:

Managing user settings;

Search in the system;

Participation in an auction.

The mobile application has the following functionality:

Registration in the system;

View the contents of the shopping cart;

View the payment history;

System's subscription management;

User data editing;

Increase of security deposit;

Database search;

View information about the lot;

A confirmation of participation in an auction;

Payment by credit card.

Technologies: Java, Android, SQLite Database

Website about cinematorgaphy

The project is a website about cinema with some options of social networking.

The following functions are available to the authorized user:

View information about the film;

View the list of films by rating;

Order a film on amazon.com;

View a list of films going on release this week, selection of the nearest cinemas, and a possibility to order tickets online via Fandango.com;

Functionality of a social networking website is available;

Adding films to one's personal collection;

View recent user activities;

User list sorting;

Creating special interest groups.

Today the website successfully brings together cinema lovers. The audience has increased to 1500 people. 

Technologies: PHP, Zend Framework, jQuery, CSS, IVA API, mySQL.

Job marketplace portal

This job marketplace is a search system enabling users to find highly qualified professional economists. 

The system enables employers to:

Register (specify personal data, company name);

Choose a fee-paid feature package;

Create an individual package (including automated cost calculation for the package);

Make multi-criteria search (starting from the applicant's degree through to knowledge of foreign languages);

Save the resulting criteria values when the search is completed;

View professionals' CVs;

Communicate with professionals by means of the forum and personal messages;

Save search results.

The system enables applicants to:

Specify education details, qualifications, skills and previous work experience;

Receive/update a certificate (the service is fee-paid).

Technologies: PHP, 5.2, CodeIgniter Framework 1.7, jQuery, CSS, Ajax...

A prognostic solution to prevent industrial equipment malfunctions.

This web-application is a forecast instrument to prevent industrial equipment malfunctions based on specific mathematical algorithms. The application is used to prevent equipment's premature failures and arrange corresponding works.

The web-application is used in the following industries: nuclear power industry; fossil power; wind mills (energy production); hydropower engineering; crude oil and natural gas production; chemical industry; railway.

The web-application enables enterprises to:

Reduce equipment downtime expenses;

Reduce preventive and emergency service expenses;

Optimise equipment repairing expenses.

The forecast currently enables up to 25,000 components, wherefore the server side analyses up to 750 000 parametres.

Technologies:
PHP, Java, JavaScript, Scala, MySQL, Postgre SQL

Reviews

Sort by

Web Dev for Geographic Website

"ISS Art performed well and had high responsiveness, getting back to us within a day."

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

ISS Art utilized a variety of Frontend and Backend tools such as Java, to develop a live-mapping website to deliver an interactive news platform. 

The Reviewer
 
1-10 Employees
 
Flanders, Belgium
Stanley De Coster
Owner, Global Event Maps SPRL
 
Verified
The Review
Feedback summary: 

Users found the website smooth, functional, responsive, and cross-platform friendly. Although they were an offshore company, ISS Art asked all the right questions, was receptive to communication, and was clear about the project scope. 

BACKGROUND

Please describe your organization.

We provide a live-mapping website that delivers news to users in a more interactive way, with a focus on geographical data. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with ISS Art?

We needed help creating a responsive and functional platform.

SOLUTION

Please describe the scope of their involvement in greater detail.

We handle company operations, while all the technical work was done by ISS Art. We have a long list of technologies employed for the platform, including Java.

Initially, we worked with a total of 10 people from ISS Art's team, with a total scope of around 900 hours of work. We maintain a five-person team.

I am looking for an internal technical director for practical reasons, but all of the development work has been done by ISS Art.

How did you come to work with ISS Art?

I found ISS Art through Upwork. We set up a few calls and made an estimate. There were a few competitors on our list, but ISS Art gave us the best rates, and they had good previous work.

Could you provide a sense of the size of this initiative in financial terms?

The cost of ISS Art's work has been between $40,000 and $50,000.

What is the status of this engagement?

We started working with ISS Art in June 2016. Most of the work was done by October. We continue the development but at a lower rate. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Generally, our users have found the site to be smooth and functional. It works well on multiple platforms and is intuitive to work with, especially for our moderators. Responsiveness was a goal for our site, and it was definitely achieved.

How did ISS Art perform from a project management standpoint?

Most of the communication was done through email, Google Docs, and Skype. ISS Art performed well and had high responsiveness, getting back to us within a day.

What distinguishes ISS Art from other providers?

The biggest problems when outsourcing any work are responsiveness and the actual communication. ISS Art asked the right questions and provided models for our work, as well as mostly accurate estimates.

Is there anything ISS Art could have improved or done differently?

The original estimate we received from ISS Art was 30–40% lower than the actual work. The scope was also increased, but it didn't reflect the actual increase.

Do you have any recommendations for others considering working with ISS Art?

ISS Art asked all the relevant questions and provided clarity about the work we were stepping into. I can't think of any recommendations around what people should watch out for. 

4.0
Overall Score ISS Art gave us very good lines of contact. I had no problems working with them.
  • 3.5 Scheduling
    ON TIME / DEADLINES
    There were moments when we needed to push the deadlines a bit, but ISS Art performed well overall.
  • 5.0 Cost
    Value / within estimates
    Using a local company, we would have paid two or three times as much as ISS Art charged. It was absolutely worth it.
  • 4.0 Quality
    Service & deliverables
    The quality was on par with our standards, but there were some minor bugs to fish out, mostly due to ISS Art's lack of experience with geographical platforms. Bugs were within our expected range, and we had direct contact with ISS Art to address them.
  • 4.5 NPS
    Willing to refer
    I have already recommended ISS Art. The communication part was there, and they have no competition locally.

Frontend Development for Industrial Software

"ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

ISS Art is engaged by an industrial software company to produce the core software product frontend, which must be functioning 100% at all times to be effective for users.

The Reviewer
 
11-50 employees
 
Switzerland
Founder, Industrial Software
 
Verified
The Review
Feedback summary: 

ISS Art stands out for being strong on the mathematical side, which is important for system development on this project. ISS Art is also recommended for their stellar communication.

BACKGROUND

Introduce your business and what you do there.

We provide software for industrial asset management. Our technology prognosticates malfunctions and failures in industrial equipment.

I am the founder and Chief Technology Officer of the company. I focus on technology and delivery, from creation to implementation and configuration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISS Art?

Our architecture has 3 levels: backend, core solution, and frontend. We originally needed resources for frontend development, later also for core solution development..

SOLUTION

What was the scope of their involvement?

ISS Art was hired to take care of our frontend development, and we also assigned them to core solution tasks after a few years of working together. We're now also moving some of our backend tasks to ISS Art, so they take care of a large chunk of our software development.

ISS Art also provides graphic design, but it's possible that they outsource these tasks.

We also bring ISS Art in when talking to potential partners who want to install certain instances of our software. ISS Art provides consultation for scalability and integration issues on our software.

How did you come to work with ISS Art?

We had a very short selection process, screening 3 companies, contacting them, and asking for quotes for design and implementation. ISS Art was recommended by an academic source. They gave us a good quote for an uncomplicated task, so we decided to test ISS Art step by step in order to see how safe it would be to contract them out. After the small-scale trial, our work with ISS Art became bigger and bigger, going from a fixed-price to man-hour contract.

How much have you invested with ISS Art?

The cost of our development with ISS Art is around $3500,000 per year. In terms of man hour rates, value for money, we found ISS Art's to be average for the Eastern European market. In terms of value for money, they are presumably in the upper segment.

What is the status of this engagement?

We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We started working with ISS Art 3 and a half years ago. We have an ongoing relationship. Numerous milestones have been reached, but ISS Art has enough work for the next year. There are several full-time resources from ISS Art's side which have become a part of our development team.

Our work is math-heavy, very quantitative, and I've been satisfied with ISS Art's ability to embrace our technology. They're strong on the mathematical side, and take pride in handling all algorithmic and numerical elements behind the software. This has made the change and feature specifications much easier. I can make top-level requests of what I want to be madedone, and ISS Art only checks back on the issues which I want to discuss, instead of asking routine questions. It's a very resource-saving communication.

 

How did ISS Art perform from a project management standpoint?

ISS Art has quality management within the company, so the work delivered to us is always tested and validated, which makes it reliable.

ISS Art never refused a task because of a lack of resources. There was always a some type of solution for us, sometimes in the form of a part-time collaboration.

ISS Art met deadlines most of the time, and any exceptions were justified. ISS Art has an strong internal organization, and they estimate tasks before implementing them, but this is should be true for any large software development organization.

 

What did you find most impressive about ISS Art?

ISS Art's team has very good language skills. The project manager on their side speaks 5 languages fluently, which was very useful for us, especially when localizing our solutions for various markets. ISS Art has been helpful in cleaning out our language files and making corrections. It wasn't something which they explicitly sold as a service, but we were lucky to find it within our the team. We would might have paid a much higher price for this elsewhere.

I fly from Switzerland to ISS Art's location in Omsk about 3 times a year for workshops. It has been a big plus to have direct contact with the developers, see what they're doing, and what their infrastructure looks like. This has created a level of trust and made the work quite efficient. We would have needed 3 timestwice as much time to do the same work over Skype alone.

Are there any areas ISS Art could improve?

There are some bureaucratic elements in ISS Art's operations, which may derive from the need to comply with Russian business standards. We have sometimes had issues with paying invoices to Russian banks, which is typically more difficult than it would be for a European or American bank. This is not the fault of ISS Art, but rather an observation.

ISS Art also has a different vacation calendar, with Russian Christmas being at in the beginning of January. This led to synchronization issues. Again, this is only something to be aware of, and shouldn't impact the selection criteria.

Any issues that we brought up with ISS Art were always addressed, so I can't think of anything in particular.

4.5
Overall Score I put a much higher emphasis on quality than on price.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Cost can always be lower. ISS Art isn't above market average, but they're not below either.
  • 5.0 Quality
    Service & deliverables
    Our software needs to work 100% or not at all.
  • 5.0 NPS
    Willing to refer

Development Partnership with Music Startup

"They are extremely honest, and they go the extra mile to make sure that you know what you're being billed for."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

ISS Art provides agile development services. The agency’s core competency is hiring, managing, and deploying skilled developers.

The Reviewer
 
11-50 Employees
 
Chicago Metro Area
CTO, Entertainment Startup
 
Verified
The Review
Feedback summary: 

ISS Art’s thorough processes ensure that they consistently deliver development services of high-quality; all work is double-checked by lead developers. Integrity and transparency are strong suits of the agency’s. Direct communication is easy with ISS Art, and the agency values feedback.

BACKGROUND

Please describe your organization and your role and responsibilities.

I'm the CTO of a company that builds a social media platform for music. We haven't launched yet. It enables people to share music in an interactive way, and it allows you to text about what you hear.

OPPORTUNITY / CHALLENGE

What was your goal for working with ISS Art?

ISS Art has been great at finding and managing good talent. They're good at identifying problematic issues with certain developers and dealing with it without letting it drag out for months. They're good at assessing the work of a new hire, and I don’t have to mention anything if it’s not up to par.

They understand when somebody isn’t doing a good job and they deal with it internally. They do a good job at finding developers, and they don't pretend that all of the developers are perfect and questioning their developer's knowledge is accepted. The managers are OK with you doing that, and can always spot talent and manage the developers skillfully.

SOLUTION

Please describe the scope of their work.

They have brought up a lot of strategy offerings, but we have a lot of internal consulting. We just don’t have a need for that. Their work is in development. We're not very Waterfall-based, so we don’t need too much analysis up front. We don’t have the formal documents, and we focus more on the agile development process.

We don’t do too much documentation up front. It's not that we don’t have the need for an analyst, but most projects don’t require formality to deal with unknowns and issues. We haven’t had the need for an analyst.

What was your process for selecting ISS Art with which to work?

I knew of some of their leaders from a previous company and decided to negotiate with them regarding a partnership. We have grown their relationship since I’ve grown to trust them.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We have eight developers who have been doing work full time for about three years. We're adding another two developers, so we'll have 10 developers working for us total.

RESULTS & FEEDBACK

Are you satisfied with their work?

Yes. They do very good work. It's good quality. They have a lot of internal mechanisms to verify the work. They have the lead developers check the junior developers' work to verify that there are no issues. I've had no issues with the quality of the work at all.

Is there anything unique about them that really makes them stand out, compared to other Eastern European developers?

Prior to using ISS Art, I've had issues with integrity and honesty. ISS Art are very honest people, and I haven’t had any problems with them. There are no issues with overbilling or any problems. They are extremely honest, and they go the extra mile to make sure that you know what you're being billed for.

They have a high level of integrity, are very honest about their billing, and they are transparent about the hours that the developers spend.

I have no questions about whether they did the work or not. They are very good at valuing your feedback, giving your word a lot of weight, letting you discuss things directly with the developers, and opening up a direct line of communication. In a lot of companies I've hired before, you couldn’t really talk to the developers without going through the manager.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

A lot of their experience has been in the Waterfall process, and most of that requires an analyst. Initially, they encouraged me to use an analyst, but after a year, we didn’t have much need for an analyst, so we took the analyst off the contract.

Identifying what the development process we should be using and then identifying what kind of workflow works best for the process is the key. An analyst thinks and makes a plan but doesn’t perform essential functions. That’s the only issue that doesn’t mesh with our process, and we addressed that during the project. Not everyone needs the Waterfall process during development, so not everyone needs large documents and analysts. We don’t have one on our team anymore. We identified that and solved it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had one deadline that was missed, but that was partly my fault.
  • 5.0 Cost
    Value / within estimates
    We work hourly, so it isn't an issue.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Very likely.

Mobile App Development for Natural Health Company

"Their other recommendations were fabulous, so I think as a whole team, they are a complete source." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

ISS Art provides iPad software development services. The development of a desktop app will likely follow the completion of the mobile app.

The Reviewer
 
1-10 Employees
 
Tulsa, Oklahoma
Founder, Natural Health Company
 
Verified
The Review
Feedback summary: 

ISS Art is outstanding in their ability to not only deliver the functionality requested, but also to predict the next logical step. Communication and timeliness are strength’s of the agency’s. ISS Art boasts a skilled staff that asks the right questions.

BACKGROUND

Please describe your company.

My company deals with natural health and complementary healing, and energetic healing. I’ve been in the industry since the mid-1990s.

What is your role and responsibilities, please?

I am the founder.

OPPORTUNITY / CHALLENGE

What was your goal for working with ISS Art?

The goal for working with ISS Art is that along with my business partner, I am creating an energetic, complementary device to help people relax and de-stress after their crazy workdays.

SOLUTION

Please describe the scope of their work.

We are currently in the mobile app development stage, and we will probably progress into a desktop app for future devices and probably other things as well. We're working on a prototype to see if the technology will talk between the two, and testing the ease of an app menu. The ease that that provides has long been needed in our industry for some of these technological devices. They’re very complicated. Our goal was to simplify it.

What was your process for selecting ISS Art with which to work?

I needed a software developer for an iPad app. I posted a job on oDesk, and one of the lead software developers with ISS Art applied. That’s how I found out about ISS Art.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It will be about $5,000 for the development of this app. We're at $3,000 now, maybe 100 to 200 hours at this point.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I don’t have any metrics at this point. However, I have been extremely impressed and pleased with ISS Art. Their whole team and my specific contact who has been doing most of the app design, Mikael Davidov, are great. He has done a wonderful job of translating what I wanted into an app. That is very difficult to do. A lot of people think they know what you want, and they’ll spend hours on something they thought you wanted, even though you addressed it in detail. He has given me little pieces that I hadn’t thought of yet, but realized that was where I would have headed.

They give you exactly what you want, and they’ve done a fabulous job. They’ve worked in a timely manner, and if I needed something to show an investor, I would let them know so they could put something together. They will work hard to get that piece to me so I can show that as a demo.

They’ve been great, and their communication has been stellar. We communicate using Skype, which is very convenient with time differences. Their English is very good. They're fabulous. I’m so glad they contacted me through oDesk. Their initial proposal was written out with details, and they immediately started asking me questions as soon as I sent them an email requesting more information about their company. They sent a detailed proposal with possible hours and how long they thought the Web development would take. We’ve gone far beyond that now. We’ve finished that little piece, and we just keep going. I’ve been very pleased with them, and I recommend them often.

Is there anything unique about them that really makes them stand out, compared to other companies?

I’ve worked with corporate America for a number of years and understand ISO9000. That’s a great thing that’s on their website. They are held to a standard and completed that certification process. I look for that and noticed that immediately when I went to their website. Everyone that I’ve dealt with has been phenomenal. I was investigating them when I was considering hiring them, and they have multiple departments that can fill in.

For instance, if you need someone who knows about graphics or a certain kind of coding, you have to find someone else. I’ve dealt with that kind of situation in other aspects of this project. I like that they have lots of in-house talent that I can pull from. Their other recommendations were fabulous, so I think as a whole team, they are a complete source. They’re great.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No, not that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to other people. I think they’re great.

Development for JDBC Driver

"The project manager has been excellent in discussing options and suggesting directions for the various projects underway."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2010 - Ongoing
Project summary: 

ISS Art completed full development of a JDBC driver that provides highly technical database support. Their scope has expanded to provide new development, technical support, and customer assistance.

The Reviewer
 
11-50 Employees
 
Washington DC Metro Area
President / CEO, JNetDirect
 
Verified
The Review
Feedback summary: 

The driver considerably reduced database operation time and remains current with customer expectations. ISS Art has delivered consistent talent and management and has been a cost-effective, quality programming option.

BACKGROUND

JNetDirect Incorporated is based in Reston, Va., and is an innovative leader in software products for improving our customer's connectivity, integration, management, and security to their data resources. More than 4,000 companies worldwide rely on JNetDirect software to provide critical components for their applications and development environments. I am the President and CEO of JNetDirect.

OPPORTUNITY / CHALLENGE

Our company was founded in 1999 and has remained a leader in database connectivity. Our business challenge is to remain current with new releases from database vendors and to provide a line of products for automation and optimization of those databases. So, we needed a reliable software development service provider to help us remain current and deliver these products.

JNetDirect has a well-established customer base but also was looking to expand our market of drivers, which are needed for third-party applications with new clients in the embedded database driver market. Since we specialize in Microsoft SQL servers, our growth is tied to the growth and utlilization of SQL servers.  

An additional challenge was adapting to the changing nature and adaptation of cloud based database usage. Supporting our client base and adapting to the new cloud environment was key to JNetDirect's continuing success.

SOLUTION

The ISS Art development team used the following technologies and tools: Java, C#, .NET2.0 — 3.5,  ADO.NET,  MS SQL Shared Management Objects, ASP.NET,  SQL & Transact-SQL, Bing search engine, XHEO Licensing, Acripto Software Wizards, Nunit, Log4Net

We selected ISS Art after an extensive review of offshore development teams. One of the board of director [member]s is an author of numerous articles and books on programming and is a recognized expert in the field. We asked him to lead the search process and after extensive review and discussions with numerous vendors, we selected ISS Art for the level of skills available, experience and employment stability of their development teams. In addition, with the ISS Art's central location, we were able to provide worldwide coverage to our client base.

JNetDirect was seeking a service provider that could handle our JDBC Driver development in total, from project management to development. Due to the highly technical nature of technical support required by our client base, the key was to provide after sale assistance to our clients.

We began working with ISS Art in early 2010 and the relationship has expanded and continues grow since. Today, we have an excellent stable of project managers and developers (and former developers that were on the Janet Team that can be called upon for advice). Our ISS Art projects continue since the databases we support continue to develop and we release new versions to our client base. 

RESULTS & FEEDBACK

How is the software or technology performing? Where is it meeting or not meeting expectations?

Our delivered solutions reduce considerably the time needed for the database operations and remained current with client expectations as the database world changes with the cloud. We are still doing well even though competitors have larger development budgets than JNetDirect's.

How did the ISS Art perform?

All the programmers have been talented and able to understand where our project was quickly, even if a change in who was working on the project took place. The project manager has been excellent in discussing options and suggesting directions for the various projects underway with the programming team. As mentioned above, developers were promoted to other areas at ISS Art but we were still able to connect with them on difficult and challenging programming tasks. Stability has been key for our continued engagement with ISS Art.

Did they cover the agreed scope and deliverables in the agreed schedule and budget?

All the work was delivered in time and within the agreed budget frames. Only minor changes in hourly rates occurred in the past four years.

Is there anything unique or special about the service provider?

The biggest benefit for JNetDirect has been the reduction in cost and savings from shifting our programming from the United States to ISS Art in Omsk. Our programming budget was reduced substantially without a reduction in technical capabilities.

Is there anything the service provider can improve upon or in hindsight you would do differently?

I believe we erred in our transition from on shore to offshore development teams. Due to the timing and loss of local key developers, we lost a brief period of time during the transition. However, ISS Art stepped in and was quickly up to speed on our code and development environment. This error has nothing to do with the vendor.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Services for Web Development Firm

"Even with the benefits of hindsight, we definitely believe we selected the right software technology and the right partner."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

After a positive previous experience, ISS Art was contracted to design a Web application and implement UI with a short deadline. ISS Art provided full versions ready for integration within a few days.

The Reviewer
 
51-200 Employees
 
Ontario, Canada
Owner, Information Analytics Company
 
Verified
The Review
Feedback summary: 

ISS Art's rapid response time and effective project management completed the project in six weeks, as compared to a previous team's timeline of six months. ISS Art provided exceptional talent, discussed areas for improvement, and submitted deliverables ahead of schedule.

BACKGROUND

My company is Top Shelf Solutions. We are a boutique Web development firm with many large-scale multinational clients including Intercontinental Hotels, NBC/Universal, Computer Associates, and Trimble Navigation. Our focus is UI [user interface] implementations, Web applications, and mobile apps. I’m the owner of Top Shelf Solutions.

OPPORTUNITY / CHALLENGE

We found ourselves in a situation where we needed both, more capacity for design work than we had available, and assistance for our senior developers with implementation of a UI that was on a particularly tight deadline.  

Through one of our clients, we had already established a relationship with ISS Art during the prior four years on a rather large project with around 30 developers and a seven-figure budget. Due to or positive experience, it was a natural fit to reach out to ISS Art, and engage them on additional projects.

SOLUTION

Details about the project itself are not publicly available as the project was for an internal system within one of the government agencies.

The project involved design of a Web application as well as implementation of the UI for this application. We worked with designers at ISS Art on the design and provided minimal mockups, mostly in hand-drawn fashion. After the design phase, the implementation was split into smaller chunks.

We were able to communicate requirements easily for individual components to ISS Art developers, and within a few days, received fully implemented versions of our requirements, ready for integration. We handled testing and code review along with our client.

The technologies used focused primarily on Web technologies. HTML/CSS/Javascript/ExtJS as well as design in Photoshop and Balsamiq Mockups

We selected ISS Art at the time because we had already been working side-by-side with their developers for four years on another project. We had a good understanding of their capabilities, their process, and first-hand knowledge of their expertise. 

RESULTS & FEEDBACK

Thanks to the help of ISS Art, we were able to deliver the project on time. It has been in production, since fall 2010. There are no official metrics or statistics as the system is used internally. Given the particular technology stack and the expertise of the team, we were able to complete in six weeks what a previous team could not accomplish in more than six months. Even with the benefits of hindsight, we definitely believe we selected the right software/technology, and the right partner.

ISS Art clearly has an extraordinary talent pool to draw from, and their project management style is so effective that they were more likely to hit their marks ahead of schedule than come up late. 

We don’t have any criticisms. The quality of the work was great. Everything was delivered in a timely fashion. The price was right. 

ISS Art was always on target in terms of estimates and deliveries, and everything was exactly as expected. Of course, you could find cheaper teams in Asia. But, in the end, you get what you pay for. Personally, I would rather opt for the better quality.

ISS Art was always prompt to reply, and had no issues following the specs. In addition, they were not shy to ask for clarifications, or point out issues they saw with the spec. I’m always happy with developers that can think alone, and find areas of improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

DigMyData Web Development

“They are good mathematicians with great programming skills.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2009 - Ongoing
Project summary: 

ISS Art provided software development, project management, testing, and technical support for a complex information gathering system that tracks e-business metrics and draws from at least 11 external services.

The Reviewer
 
2-10 Employees
 
Washington DC Metro Area
CEO, DigmyData
 
Verified
The Review
Feedback summary: 

The end-product is powerful, user-friendly, and operating as intended. ISS Art's experienced programmers were responsive to requests, provided accurate work estimates, and did not shy away from complex tasks.

BACKGROUND

DigMyData was founded on the belief that data should be part of every business decision. DigMyData is a powerful and intuitive Web application, intended for people involved in online sales software products support. DigMyData displays the history of key measures change for your business in a convenient form for analysis as graphs. DigMyData collects data from very different Web services, such as Google Analytics, Google AdWords, PayPal, Gmail, Twitter, MailChimp, and others.

I am co-founder and CEO of DigMyData, which is part of BigBrassBand, LLC.

OPPORTUNITY / CHALLENGE

Our business objective was to enter the market of solutions for gathering and analyzing information. To do this, we needed a team of developers who could build the desired product for us.

The project is an information gathering system from various online sources, such as Facebook, Twitter, Google Analytics, Google AdWords, PayPal, Google Checkout, Authorize.net, AWeber, MailChimp, Campaign Monitor. The system is intended for tracking sales statistics, traffic, and other criteria of an e-business success rate. All statistics are displayed as illustrative graphs. One can easily evaluate the effectiveness of a particular special offer, and also simulate the current situation and think out the sales strategy change, where the forecasting function can help.

SOLUTION

What software or technologies were used?

To deliver the project, the development team used the following technologies: JavaScript, Java Spring, HTML 5, oAuth, Ajax. 

Also, they implemented integration with external services – Facebook, Twitter, Google Analytics, Google AdWords, PayPal, Google Checkout, Authorize.Net, AWeber, MailChimp, Campaign Monitor, Spreedly payment engine, and others.

How was ISS selected and what were the key selection criteria? 

HTML 5 allows the application to work on all modern platforms including iOS; oAuth allows connecting to third-party services without a user password, solely with permission. Ajax allows viewing data without reloading the page and saving from long latency time at each action.

How did you discover and select the service provider? Were there any attributes that set them apart from other firms considered?

We’ve worked with ISS Art before on another project, and we were impressed by the quality of their services. We decided to work with them on this project as well.

What was the overall scope of the initiative, such as strategy, design, development, or training, support?

The scope of work provided by ISS Art included software development, project management, testing, and technical support, which is still in process.

What parts were managed by the service provider?

ISS Art managed the whole development process from their side.

What was the overall project duration?

The project started in 2009. It was launched in September of 2011. Nevertheless, the development has not stopped. We continue to refine our product. 

RESULTS & FEEDBACK

How is the software or technology performing? Where is it meeting or not meeting expectations?

DigMyData is a powerful and user-friendly tool. It works as it was intended initially.

How did the service provider perform?

ISS Art provided all the development capabilities for our project. Their team is very responsive. They react very promptly to our requests. Also, they do a good job at estimating the scope of their work.

Did they cover the agreed scope and deliverables in the agreed schedule and budget?

ISS Art employees do their best to meet the deadlines and keep the project within the agreed budget.

Is there anything unique or special about the service provider?

ISS Art has very experienced programmers. They are good mathematicians with great programming skills. I like the company corporate culture. They are open and are not afraid to deal with complex tasks.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer