iQlance Solutions LLC

BACKGROUND

Introduce your business and what you do there.

I am a co-founder of Shiftyy Technologies. We are a peer-to-peer technology company leveraging the shared economy for vehicle sharing in the taxi industry in New York City.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance Solutions?

We needed assistance building our mobile application based off of existing wireframes.

SOLUTION

What was the scope of their involvement?

iQlance designed and developed the app for iOS and Android based off of wireframes and UX/UI specifications that we gave them while also offering business analysis. The app features multiple APIs, including the ability to interact with an OBD (onboard diagnostics) reader that goes into the vehicles used by our company. This will allow for GPS tracking, driver behavior monitoring, and vehicle diagnostics to all be relayed back to the app from the reader. We also have a mobile phone company as a strategic partner with certain specifications that iQlance is helping us to implement.

What is the team composition?

We work with a business relations manager, their CTO, and two developers.

How did you come to work with iQlance Solutions?

We had been working with them on a previous project when our initial development partner on this one pulled out. iQlance already had experience in the field so we decided to bring them on.

How much have you invested with them?

We have spent $700,000–$800,000.

What is the status of this engagement?

We began working together in August 2017 and plan on launching the app in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have tested the app with customers and given it to some investors, all of who have responded very positively. They have specifically commented on the UI/UX and the app’s simplicity. We have also run it through a variety of tests that have shown no issues with its functionality.

How did iQlance perform from a project management standpoint?

They have been excellent. They are always available to speak and stick closely to timelines. They accomplish tasks quickly and communicate any issues or updates appropriately.

What did you find most impressive about them?

The team’s business sense has stood out to me the most during the project. They are very practical and understand what you are trying to achieve. Beyond that, they go out of their way to look for things to improve. Other vendors I have worked with usually just do exactly what we tell them, while iQlance goes above and beyond to look ahead, make suggestions, and actually improve the product. They really want to work with you as a partner, not just as another customer.

Any advice for potential customers?

It is important to know what you want on the technical side of things before you begin. For example, we already knew the coding language we wanted the app written in so that it would be scalable in the future. This helps them to get a feel of what you are trying to accomplish and alleviates some major issues that might happen down the road. Use the technology that you think will be best for the future, not just the technology that is the cheapest.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a mobile app for casino marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance?

I used them to develop my mobile app.

SOLUTION

What was the scope of their involvement?

The original concept was coupons and referrals, but the focus has shifted a little and is mainly targeted towards casino promotion. I came to iQlance with the overall concepts, features, and key points. I had a few conferences with staff from tech to advisors to solidify the scope.

They developed the wireframe and different concepts. After I decided on one, they edited it and we worked together to polish it and develop the screens and templates we have now.

It’s an iOS app that monitors and analyzes the number of users coming into the facilities, enables users to redeem coupons, and has a calendar feature so users can see current and upcoming events.

What is the team composition?

I primarily worked with the mobile app developer and went to her with any technical difficulties. We also had an account manager.

How did you come to work with iQlance?

I found them during online research. I had a few meetings with several different mobile app developers about my ideas and iQlance was the best overall in terms of providing information development.

How much have you invested with them?

We’ve spent about $12,000.

What is the status of this engagement?

We worked together January–May 2018. The app launched the end of May.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With the recent release, we don't have user metrics but people that have seen the app in the development stage have had a lot of positive feedback. I feel really good about the app moving forward.

How did iQlance perform from a project management standpoint?

They have very strong communication skills and always got back to me very quickly. We would talk over email or have a short conference call. They give great feedback, respond quickly, and work diligently through the entire project. Additionally, we would use Skype to go over any aspect of the project that needed clarification.

We did most of the project management in a Google Doc. We would mark down when a development milestone was met. Each time, they would send me an updated version and video illustrating the new features.

What did you find most impressive about them?

The most impressive thing is their communication skills. They are very fast to answer any question or make changes until you’re satisfied with the product.

Are there any areas they could improve?

At the beginning of the project, there were some concepts that were lost in communication, but we ironed those out quickly. Overall, I’ve had a very positive experience.

Do you have any advice for potential customers?

Everyone should come with a solid concept and make sure that it’s clearly defined. After that, just help them guide you through the technical aspects and stay in touch with them to ensure understanding. Then the whole process should go smoothly.

BACKGROUND

Introduce your business and what you do there.

I'm an installation artist specializing in projects based on compassion and empathy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance Solutions?

I wanted to build a mobile application that tells users when it’s inappropriate to use their phone. This was my first tech-oriented project and I had no idea where to begin.

SOLUTION

What was the scope of their involvement?

I described the concept, the functions I had in mind, and iQlance built the product for both iOS and Android. It relies on GPS, allowing users to program up to 10 venues, either manually or through automatic check-ins, and then sends cellphone awareness tips as the user approaches one of the locations.

Venues include schools, workplaces, museums, theaters, and restaurants. If a user is at a hospital, for instance, they’ll receive a message reminding them that it’s sometimes unethical to take selfies in that location.

The user can program the app to send messages daily, weekly, or monthly. They can also receive periodic reminders to look up from their phone, for instance, to be more present in the world.

What is the team composition?

I worked primarily with Krunal (Vyas, IT Consultant, iQlance). I also had an initial contact, as well as a third contact who helped with the Google Play and App Store approval process.

How did you come to work with iQlance Solutions?

I had no idea where to find a developer, so I sent an email to my artist community. A more tech-oriented peer then recommended iQlance and put me in touch with them. I got lucky, because it’s worked out very well.

How much have you invested with them?

Between $10,000–$25,000.

What is the status of this engagement?

We started working together in May 2017 and launched the app in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're still working out a few kinks, so I don’t have any user feedback at this time. Repairing a glitch forced us to rewrite part of the code, so we have to be reapproved.

How did iQlance Solutions perform from a project management standpoint?

They addressed all of my priorities and completed deliverables as quickly as possible. While the project took longer than I initially anticipated, I prefer to focus on quality over speed. We communicated via phone, text, and email.

As is common when working with new partners, it took time for us to understand each other. We also have different perspectives. While iQlance approaches things from a technical viewpoint, I tend to think more abstractly. Still, we worked better together as the project progressed.

What did you find most impressive about them?

Finding the right balance can be difficult in any partnership, but they’re quick learners who adapted to my style quickly.

I was nervous about the project since this was my first foray into development. I was investing a lot of money and wasn’t sure what to expect. I was also hesitant, as a woman, to work with a team of men recommended by someone I didn’t know very well. But Krunal went out of his way to provide reassurances. He convinced me that he was honest and trustworthy.

Do you have any advice for potential customers?

Because my project is a little offbeat, I imagine my perspective is different from someone looking to build a business-related application.

UPDATED REVIEW

This review was updated on January 11, 2019, by the client. The original star ratings were Overall – 5, Quality – 5, Schedule – 5, Cost – 5, NPS – 5. New content is below:

When did things start to go downhill and what specifically happened?

From the beginning, the apps did not pick up users’ locations properly; and the GPS functionality was one of the solution’s main components. We shouldn’t have launched them. I asked a friend with a technical background to look at the app. He said the problems with the code were uncorrectable.

Did the team composition change over time?

I worked primarily with Krunal (IT Consultant, iQlance). I believe he handed the project off to another team member in India.

How much did you financially invest?

I paid half of the $14,000 total upfront, and then an extra $2,000 to fix the GPS issue.

What is the status of the engagement?

The team did not respond to our letters. They only offered to complete development for money; we had already paid the $2,000 to fix the GPS functionality and couldn’t afford extra resources to complete the project. iQlance did not issue a refund. Moreover, we released the iOS and Android versions before they were ready. But in hindsight, we should have done one release at a time.

Has this engagement had an impact on your business?

That’s hard to say because I’ve moved on to other projects. I had raised money for this engagement via Indigogo. I’m worried about whether this experience will impact my reputation.

How was the project management/communication structure?

The initial contract was sloppy and unprofessional. The team rarely emailed. They always wanted to speak on the phone; this arrangement didn’t leave me with a paper trail. Getting in touch was difficult. iQlance slow to respond and assertive only when they wanted something from me.

What is their biggest area of improvement?

Their promises and offerings should be more realistic. The team never understood the project requirements. They used a template approach that didn’t deliver results. Also, I feel that the team’s website exaggerated their New York presence. They had a shared coworking space at that location.

Were any of these issues preventable?

They have yet to acknowledge their errors. I should have done a better job selecting a vendor and not paid upfront.

What advice do you have to potential clients to avoid this situation in the future?

Be cautious during the hiring process, especially for remote partnerships. We hired a lawyer after the problems arose. Clients should use an attorney to review the contract before work starts. I had limited resources and didn’t get one because I wanted to save money. I wish I had gotten a lawyer at the start.

BACKGROUND

Introduce your business and what you do there.

I have been in touch with iQlance in two different capacities, mainly for CareerBuilder. I handle marketing for the company in the Nordic region, which is what we’ve mainly been doing with Krunal Vyas [IT Consultant, iQlance Solutions] and his team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance?

We were running career events in Sweden and needed a site for marketing.

SOLUTION

What was the scope of their involvement?

We’ve worked on a few projects with them, the first one being a WordPress events website. The second project was the development of a dynamic banner creation tool featuring an API integration with CareerBuilder.se.

We set up a scope document with the structure and functionality we wanted the website to include. Our in-house designer put together branding guidelines. Then, iQlance sliced up the material and built a full-on website. The site was intended for event promotions. Some of its main functions were displaying the presentations of exhibitors and seminars, sliding content, ticket booking, or registration.

What is the team composition?

Krunal was our primary point of contact, and we had a team lead and a couple of developers.

How did you come to work with iQlance?

I went on LinkedIn to find a vendor. I put together a brief scope, posted it in a design group, and was contacted by way too many firms. Krunal seemed professional, persistent, and helpful, so he got the business.

How much have you invested with them?

The cost of the website was $20,000–$25,000.

What is the status of this engagement?

We started working with iQlance at the end of 2011. It took them 4–6 weeks to finalize the website. We stayed in contact for other small tasks and projects before giving them the banner tool to develop in 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with the website, especially with Krunal’s approach and business acumen. He helped liaise with the development team in order to find a solution no matter what the challenge may have been. Giving them a second project is the best reference we can provide.

How did iQlance perform from a project management standpoint?

We used email and Skype for communication.

What did you find most impressive about them?

We use outsourcers all the time, both before and after working with iQlance. Krunal spearheaded the communication with us, as well as with the development team. We appreciated his quick responses; he seemed to be working 24–7. Since we’re based in Sweden and he was based in India, there was a significant time difference, but it felt like he was working all the time for us. Whenever we needed to make a change or had an issue, they were resolved quickly.

Are there any areas they could improve?

Whenever Krunal was involved (which was most of the time), everything went smoothly. When we were in direct contact with the developers, there were some language barriers. From a communications point of view, we had to be extremely clear in those moments. The developers didn’t necessarily see the nuances of our site.

Do you have any advice for future clients of theirs?

Having a clear idea of what the end product needs to be and putting that in the scope document is a good idea.

BACKGROUND

Introduce your business and what you do there.

We’re developing mobile retail store solutions, such as tying in with point of sale systems, providing stats on purchases, and more. I’m the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the iQlance?

We needed someone with expertise in app development to build an app for a pre-ordering system.

SOLUTION

What was the scope of their involvement?

iQlance held our hands most of the way. We explained what we wanted and they came back to us with a worked out framework. Throughout the process, I took screenshots explaining what exactly we needed.

They built a app that works with Android and iOS and allows users to view stores based on proximity. Once users choose the store closest to them, they can view the online menu, and can customize the features. It also enables them to add items to their cart, view the pre-tax total amount to pay (we don’t accept payments directly through our platform), and set a pickup time, which is the most important thing.

On the backend, the stores can accept or reject the orders based on available inventory. The store can then notify you when your order is ready for pickup and send prompts to your phone regarding feedback.

They also built our website from scratch, and we may have them host our services and run it for it in the future.

What is the team dynamic?

I usually dealt with one of three people: their business development person or one of two developers. There were also a lot of people behind the scenes.

How did you come to work with iQlance?

My business partner was referred to them by someone who had worked with them. We talked to them and they seemed very reasonable, so we chose them.

How much have you invested with them?

We spent approximately $50,000.

What is the status of this engagement?

The project started in December 2016 and ended in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we’ve showed the app to our investors, they’ve said that it’s user-friendly and intuitive.

How did they perform from a project management standpoint?

They stayed on top of their deadlines, were responsive, and communicated well. Usually, I used email to send my screenshots, and then we’d discuss them via Skype.

Are there any areas they could improve?

Neither my business partner nor I have a technical background or know the terminology, so there were a few times when having a blueprint of what they needed from us would help us understand and conceptualize everything.

Do you have any advice for potential customers?

Have someone with more technical background lead the project from your end.

BACKGROUND

Introduce your business and what you do there.

Our business is a multiple-level marketing company doing everything from website design and processing, e-commerce, and app design, build, and management. We also have a fulfillment center. I’m the managing partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance?

We had a client that was looking for an app with some specific capabilities, and we needed help building it. Our company is also a minority shareholder in the app.

SOLUTION

What was the scope of their involvement?

The app was built for desktop, iOS, and Android. The app’s main purpose is for small to medium-sized service based companies to track their work vehicles and/or workers. It also informs the end client where the worker is and when to expect them. The functions of the app include GPS, messaging, invoicing, accounting, and scheduling. iQlance acted as the developer of the app. We will handle the launch and marketing. The app is currently for the USA market, but it could expand further.

How did you come to work with iQlance?

We use a lot of independent contractors for several of our projects, and IQlance met everything we were looking for. I interviewed several companies, and we decided on iQlance.

How much have you invested with iQlance?

The cost of the project will be approximately $100,000 when it’s completed.

What is the status of this engagement?

We started working with them in February 2017, and the app is currently functional. We’re about to launch it online, but only for testing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with the product. We’ve done internal testing, but have not shown it to any focus groups. That will be the next step in our process.

How did iQlance perform from a project management standpoint?

The delay in the project came from our side. IQlance has been on top of everything from the beginning.

What did you find most impressive about iQlance?

It was nice to deal with someone more local since many independent contractors are overseas. IQlance is based in Canada, and it’s been really nice to deal with them in terms of their communication skills and availability. We don’t have to work odd hours to meet their hours. They’re always willing to have Skype calls and reviews whenever we need them. It’s been pleasant to work with them.

Are there any areas iQlance could improve?

We didn’t have any problems with our process.

What tips or recommendations could you share that might increase the likelihood of success with iQlance?

My advice is for people working with any outside contractor. Make sure you know exactly what you want. If you can do that, they can work to your specs.

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of Voluntary Refund Value, which is a startup that created an app to help people recycle. Users place value on things they consider trash and have a certain time to turn in the items. When they do, the money is used for a sweepstake. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iQlance?

We needed someone to build our mobile app.

SOLUTION

What was the scope of their involvement?

They do development work, design, and consulting for us. I have a flow chart and tell them what I want, and they develop it. If I can’t figure something out, they have the expertise to resolve my question. They give us a list of what they’re going to complete for Android development. I review their list to make sure there are no changes or errors we need to address. They fix any problems we find. We’re able to give feedback right away and see the app’s progress. We have a payment gateway through PayPal, and they implemented my credentials, which allowed me to do a recycling transaction myself.

I don’t know which technologies they’re using for the app, but the results are pretty good. The app is built for Android now. Once I’m satisfied with this product, they’ll go ahead and make the iOS version.

How did you come to work with iQlance? 

I found them on Guru.com. I’m glad I chose to partner with them.

How much have you invested with iQlance?

The project will cost between $10,000 and $25,000 when it’s completed.

What is the status of this engagement?

We started working together 8 months ago, and the work is ongoing. Programming takes time, but we’re on the right track. You have to be patient and have the right team to get a good result. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We’d like them to join our IT team to resolve any issues we have. I’ve had some friends tell me that the app works very smoothly. I haven’t had any issues with their deliverables, so I’m pretty satisfied. We have the sandbox version for testing, and it works just like I wanted it to.

How did iQlance perform from a project management standpoint?

They respond very quickly. Customers want to know what’s going on. With iQlance, I can ask any question, and they will let me know our status.

Are there any areas iQlance could improve?

I’m just getting used to the app myself, but I can’t think of anything they need to improve.

What tips or recommendations could you share that might increase the likelihood of success with iQlance?

As long as the customer’s clear about what they want, iQlance can fix any type of issue. I like being proactive, so I make sure I’m clear about my requirements. I give them drawings or flow charts, but I don’t expect them to be mind-readers. They can only do what I ask. 

BACKGROUND

Please describe your company and position.

I am the Executive of Recovera Now

Describe what your company does in a single sentence.

a travel-tech app for airport security and lost-and-found solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQlance Solutions LLC to accomplish?

• I needed them to develop my product since I don’t code

SOLUTION

How did you find iQlance Solutions LLC?

Online Search

Why did you select iQlance Solutions LLC over others?

Other

How many teammates from iQlance Solutions LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed key app features, integrated APIs, and delivered in phases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Some phases were complex, we successfully completed critical milestones, like major feature development and system integration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated promptly, kept me updated on any issues, and adapted based on my feedback. We collaborated well and reached successful outcomes.

What was your primary form of communication with iQlance Solutions LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They truly understood my vision, showed examples that matched exactly what I wanted, and executed it perfectly.

Are there any areas for improvement or something iQlance Solutions LLC could have done differently?

I was fully satisfied—no major improvements needed.

BACKGROUND

Please describe your company and position.

I am the CEO of VibeReserve

Describe what your company does in a single sentence.

A nightlife booking system 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQlance Solutions LLC to accomplish?

• Create a 2 way integrated nightlife booking system

SOLUTION

How did you find iQlance Solutions LLC?

Online Search

Why did you select iQlance Solutions LLC over others?

High ratings

How many teammates from iQlance Solutions LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Iqulance was amazing for delivering exactly what I visioned for my app in such a quick and efficient matter. I could not be happier with the company I chose!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

IQulance always stuck to the timelines 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always they always stuck to the timeline and delivered exactly what needed to be done on time.

What was your primary form of communication with iQlance Solutions LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

The way they care about the project, they don't make you feel like another project that needs to be developed. They make you feel like you matter, they get as excited for your project as you do.

Are there any areas for improvement or something iQlance Solutions LLC could have done differently?

IQulance was perfect!

BACKGROUND

Please describe your company and position.

I am the Global Product Marketing Manager of Trioworld Ltd.

Describe what your company does in a single sentence.

Plastic packaging manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iQlance Solutions LLC to accomplish?

• Mobile application for sales enablement

SOLUTION

How did you find iQlance Solutions LLC?

Online Search

Why did you select iQlance Solutions LLC over others?

Company values aligned

How many teammates from iQlance Solutions LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop application structure and internal paths for documentation and calculators

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deadline completion of the app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent response, fast, competent and thorough with the tasks, always ready to provide assistance

What was your primary form of communication with iQlance Solutions LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Speed of execution and competence

Are there any areas for improvement or something iQlance Solutions LLC could have done differently?

No significant improvement, they have been an exceptional partner