Invensis Inc

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It is very important for our company to have inbound services because it is the best way for our customers to get in contact with us. This is on a regular basis, not seasonal.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

I would say 45% of our daily phone conversations are from inbound calls.

What challenge were you trying to address with the service provider?

We wanted to be able to handle more inbound phone calls.

SOLUTION

What was the scope of the service provider's involvement?

They process orders for us, provide a great communication line, and give amazing customer service.

Could you describe the pricing structure and how they billed you?

We are billed monthly and the pricing structure is very reasonable, much like other companies.

How did you come to work with this service provider?

We found them after researching online.

How would you assess the service provider for answering calls, customer service, and communication?

They are pretty quick to respond and very prompt when it comes to deadlines. Their customer service is amazing.

How much time, in hours, does this service provider save you each month?

I would say about 60 hours a month and around $1,000 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have improved our efficiency by 37%, which has saved us thousands. They have turned our company around and helped make it the best it can be!

What are the service provider's strengths?

Their customer service, efficiency, time management, and price.

How can the service provider improve?

I would say they should give more frequent reports.

How long has your company been working with this service provider?

We started in February 2017 and continue to work together.

How much money do you spend annually with this service provider?

It has been around $1,000 to $4,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I wanted facilities for the company and, above all, to be at the top in terms of innovation.

What types of work can your internal staff avoid by utilizing a back office service?

40% of the work. Invensis is really a good company.

What challenge were you trying to address with the service provider?

We were able to do a much more orderly and efficient job, surpisingly fast.

SOLUTION

What was the scope of the service provider's involvement?

The services include online and offline data entry, image data entry, document processing, forms processing, document conversion, pdf, e-book and data conversion services, OCR services, data extraction and data cleansing.

Could you describe the service provider's pricing structure and how they billed you?

I have to pay monthly for the service, all in a great and comfortable package, and it is a contract for a few years, the amounts I prefer to not say.

How did you come to work with this service provider?

I always choose the best and most popular for my company, regardless of the price. I go for the quality.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

The efficiency with which everything is handled is very high. The speed and precision has no equal. It was simply the best decision for the company, they have always been impeccable in terms of service. 10/10.

How much time and money does this service provider save you each month?

5% per month. About 40-60% per year.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have been consistently delivering efficient, accurate and reliable offshore data entry services. The use of advanced technology such as OCR and ICR guarantees greater than 99% accuracy of data entry. Pros: They have been great everytime we hae used their services. Great service and on-time delivery. Accurate data work and completed on time. Work done was accurate and we got the ouput data as promised - as per our time requeriments. Cons: None.

What are the service provider's strengths?

Something that not all companies do, they are honest. They really do offer good services.

What areas can the service provider improve?

They are at the top of my list, I have never worked with a company as good as this.

How long has your company been working with this service provider?

2 years and 3 months now.

How much money do you spend annually with this service provider?

About $1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We have grown a lot and have decided it would be best to go with an outsourced company to ensure more growth.

What types of work can your internal staff avoid by utilizing a back office service?

They have less of the paperwork to deal with, its all back office now.

What challenge were you trying to address with the service provider?

To continue to grow.

SOLUTION

What was the scope of the service provider's involvement?

They help ensure we are in compliance.

Could you describe the service provider's pricing structure and how they billed you?

We are charged yearly per invoice via email.

How did you come to work with this service provider?

I did online research.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are amazing.

How much time and money does this service provider save you each month?

I'm sure it's hundreds, if not more.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are amazing and I feel they have contributed to our success.

What are the service provider's strengths?

They have no weakness.

What areas can the service provider improve?

Not a thing.

How long has your company been working with this service provider?

Two years.

How much money do you spend annually with this service provider?

Less than $1,000.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Because it made our life so much easier, that way we can have more time for other important things. Yes, we did do it in-house previously.

What types of work can your internal staff avoid by utilizing a back office service?

It is about 70% of the time.

What challenge were you trying to address with the service provider?

Our goal was to save time so we could have time for other important things.

SOLUTION

What was the scope of the service provider's involvement?

It provides everything from legal all the way down to data entry.

Could you describe the service provider's pricing structure and how they billed you?

Package deals and you choose how long you need it. You can cancel at anytime.

How did you come to work with this service provider?

We found them from an online search and reading reviews.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are great to work with, they are always there when you need them.

How much time and money does this service provider save you each month?

It's about $1,500 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I cannot answer.

What are the service provider's strengths?

Everything!

What areas can the service provider improve?

I cannot answer.

How long has your company been working with this service provider?

We started in June 2010 and it's ongoing.

How much money do you spend annually with this service provider?

We have spent $200,000 to $999,999 total.