Indigo Unified Communications

BACKGROUND

Introduce your business and what you do there.

SWG3 is one of Scotland’s most distinctive independent venues. Formerly a galvanizers' yard and a clutch of warehouses servicing the Clyde, it's now a collection of atmospheric spaces alive with art, design, music, fashion, food, shopping and nightlife.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indigo Unified Communications?

We needed to secure fast WIFI and super responsive IT support.

SOLUTION

What was the scope of their involvement?

Indigo acts as an extension of our team, providing managed internet/WIFI, telephone and IT support services across SWG3. They are extremely responsive, knowledgeable and proactive, helping us resolve issues quickly while also supporting larger technology and digital projects. Their service has been integral to maintaining reliable connectivity, communications and security across our operations, and they are a valued partner that is genuinely easy to work with.

What is the team composition?

We work with around 10 people from Indigo.

How did you come to work with Indigo Unified Communications?

There was a pre-existing relationship, but also they're close to our geographic location, had pricing that fit our budget, and had a great culture fit.

How much have you invested with them?

We have a long term working partnership with them.

What is the status of this engagement?

Ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Indigo’s support has resulted in reliable connectivity, communications, and IT systems across SWG3, helping to minimise downtime and keep our operations running smoothly. Their fast response times and proactive approach mean any issues are resolved quickly. Our staff consistently value Indigo’s responsiveness, knowledge, and willingness to help

How did Indigo Unified Communications perform from a project management standpoint?

They’re highly organised and dependable!

What did you find most impressive about them?

The most impressive thing about Indigo is how invested they are in our success. They combine excellent technical knowledge with a highly responsive, personal approach.

Are there any areas they could improve?

All the team are lovely.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of a family entertainment venue.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indigo Unified Communications?

We needed help managing our IT systems.

SOLUTION

What was the scope of their involvement?

Indigo Unified Communications manages all of our systems across all our venues, including our network infrastructure, telephony, and security systems. The team is always on hand to help with a great customer service team.

What is the team composition?

We work with 2–5 teammates from Indigo Unified Communications.

How did you come to work with Indigo Unified Communications?

Indigo Unified Communications was part of our IT team when I joined four years ago. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in May 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Indigo Unified Communications provides continual support and has an eye for detail, always making sure we’re getting the best deal. We’ve seen a difference in cost savings, and whenever we have an issue, they act on it straight away, always find a solution, and keep us updated along the way.

How did Indigo Unified Communications perform from a project management standpoint?

They always deliver on time and go above and beyond. We communicate via in-person meetings and email or messaging apps.

What did you find most impressive about them?

Indigo Unified Communications always has a personal and caring touch to everything they do, and customer satisfaction is always at the forefront. Nothing is ever a bother to them.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

I am the Technology Consultant of Glasgow 2026 Commonwealth Games

Describe what your company does in a single sentence.

Glasgow Commonwealth Games 2026 an international multi- sport event. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indigo Unified Communications to accomplish?

• Back up internet
• Provide mobiles and sims
• Provide laptops and tablets

SOLUTION

How did you find Indigo Unified Communications?

Used previously on another job

Why did you select Indigo Unified Communications over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Previous work had provided us with full confidence they were up to the task

How many teammates from Indigo Unified Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their key deliverables included establishing reliable backup internet connectivity within a challenging historic building, supplying essential technology equipment including laptops, tablets, mobile phones and SIM cards, and providing responsive IT support across all supplied products throughout Games time.

The team provided invaluable advice and guidance across a wide range of technology requirements, consistently demonstrating a proactive, flexible and solutions-focused approach. No challenge was ever too big or too small, and their willingness to go above and beyond made them an invaluable partner in delivering a successful Games.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered assets on time, responded to any queries the team had, provided knowledge at the drop of a hat which made for a successful Games! 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team jumped at our needs whenever we needed them. They understood our mammoth task in our short time frame which made for very smooth working. 

What was your primary form of communication with Indigo Unified Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

Till the very end, each and every one of Indigo went above and beyond, right until the when the last whistle was blown. Ho early can't thank them enough. 

Are there any areas for improvement or something Indigo Unified Communications could have done differently?

Nothing.