Inacom Information Systems

BACKGROUND

Please describe your company and position.

I am the IT Manager of Sisk Fulfillment Service

Describe what your company does in a single sentence.

We offer E-Commerce Fulfillment, Supplement Pick/Pack & Ship. Premium & Subscription Fulfillment, Membership Recognition & Fulfillment, Custom Kit Assembly, Variable Data Printing, Personalized Premium Fulfillment & Mailing, Inventory Control & Warehousing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inacom Information Systems to accomplish?

• IT Services
• IP Phone Systems
• Copier and Printer Services

SOLUTION

How did you find Inacom Information Systems?

Referral

Why did you select Inacom Information Systems over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Inacom Information Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inacom has worked on numerous projects for us over many years. Most recently, they assisted in our transition from on-prem server infrastructure to the cloud. This project required multiple rounds of testing, problem-solving, and application upgrades to prepare and ensure the integrity of production data and processes. They collaborated with us through every step of the process, ensuring everything was functioning correctly while also providing fail-safe and rollback options in case of issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The cloud transition facilitated by Inacom led to several measurable successes. We saw a significant decrease in server downtime, improved application performance, and cost savings on maintenance and energy. Enhanced security features and scalable cloud services provided better protection and resource efficiency. The implementation of fail-safe and rollback options ensured business continuity and minimized potential issues during the transition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inacom's project management was exemplary. They delivered all items on time, adhering to the project schedule meticulously. Their team was highly responsive to our needs, addressing any concerns or issues promptly and effectively. They maintained clear and consistent communication throughout the project, ensuring we were informed at every stage. Their proactive approach and commitment to our success make the entire process smooth and efficient.

What was your primary form of communication with Inacom Information Systems?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Inacom was their unwavering commitment to customer satisfaction and their ability to deliver tailored solutions. Their proactive problem-solving approach and deep technical expertise set them apart. They consistently went above and beyond to ensure our needs were met, providing personalized support and innovative solutions. This level of dedication and their focus on building long-term relationships truly made them stand out.

Are there any areas for improvement or something Inacom Information Systems could have done differently?

We did not identify any areas for improvement with Inacom Information Systems. Their exceptional service and support met all our expectations, and we were thoroughly satisfied with their work.