Igility

BACKGROUND

Please describe your company and position.

I am the Web Manager of a healthcare company

Describe what your company does in a single sentence.

Manufacture medical-grade cold storage equipment for storing medications, pharmaceuticals, vaccines, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Igility to accomplish?

• Developing a New Website & E-Commerce Site Integrated to CRM

SOLUTION

How did you find Igility?

Online Search

Why did you select Igility over others?

• High ratings
• Good value for cost
• Expertise in Drupal

How many teammates from Igility were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to develop a new website (with a new design) and to build a new PCI-Compliant E-Commerce site integrated to CRM for efficiency around managing and processing orders. The website features a robust product comparison tool and a faceted search for an overall better user experience for narrowing a product. 

Furthermore, the new E-Commerce site can filter Service Parts based on equipment model number and Serial Number to ensure product compatibility. The website is also translated into 4 different languages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased organic traffic by over 20% in 3 months post launch. Increased Service Parts & Accessory sales by over 35%. Bounce rate was reduced by 28%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Igility was very easy and professional to work with during the project and excellent at problem-solving. The team consistently and regularly reported on the status of the project. The overall project was a success!

What was your primary form of communication with Igility?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Igility has extensive expertise and experience. The team is made up of talented developers and problem-solvers.

Are there any areas for improvement or something Igility could have done differently?

Igility was the right choice for the advanced magnitude of scope of this project.