What evidence can you share that demonstrates the impact of the engagement?
My clients—mostly US merchants—are really happy with the application. There are more than 500 people using my app on their stores. Whenever one of my clients has an issue, Identixweb is ready to support me. That’s important to me, since I don’t have technical knowledge.
How did Identixweb perform from a project management standpoint?
I haven’t had any issues so far and I’m completely comfortable with them. They have a good team and are always eager to help when I have an issue. I can even call them at midnight, and they’ll be on it.
What did you find most impressive about them?
I’d had a really bad experience with another provider from Bangalore in the past, but I haven’t gone to any other companies since starting with Identixweb. I’m completely satisfied with their services and support.
Are there any areas they could improve?
Identixweb only provides Shopify services. They’re growing in the market, so I’ve suggested to them that they should offer other kinds of development, including PHP and WordPress. I would like to get all my client services in one place.
Do you have any advice for future clients of theirs?
I wouldn’t hesitate to refer them to anyone looking for Shopify services. I’ve referred a lot of e-commerce projects to them, and they’ve done well; I haven’t gotten any complaints from my clients.