Human Pixel Pty Ltd

BACKGROUND

Please describe your company and your position there.

I'm the Digital Producer at Panasonic Australia, we sell electronic Consumer Goods across a range of B2C and B2B categories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Pixel Pty Ltd, and what were your goals?

We had been given a direction by global head office to launch a new VIP/Loyalty program to align with one of our key product categories, however, we had to undertake all aspects of the program development and website build locally.

SOLUTION

How did you select Human Pixel Pty Ltd and what were the deciding factors?

We already had an web development agency on retainer in an ongoing basis for maintenance/remedial tasks, so for this project we consulted and got a quote from them, but also searched online and got word of mouth referrals which we short-listed and requested two additional quotes from - Human Pixel was one of these.

Ultimately, the solution proposed, the cost given, and the time taken to answer any and all of our questions before proceeding, gave us confidence in signing with Human Pixel.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was a brand new website built on WordPress with the UX Builder interface. The website required a member login area, integration with our Salesforce instance and a payment gateway. A multi-step member application form was built on the FE, which automatically validates an applicants eligibility into the program, based on values we can set within a separate Code Ignitor CMS.

3There is also a promotions module built, so that we can offer membership promotional pricing/coupons. Additionally, there are also multiple automated email notifications built, triggered to send to members/us/program partners at the relevant touchpoint.

How many people from the vendor's team worked with you, and what were their positions?

We were in regular contact with the Project Director and Project Assistant, as well as QA Tester. Of course, there were also the Development Team in the background which we had some contact with when needed, and also Design staff assistance when needed - we were supposed to be supplying designs, but when we realised it was probably too much to handle in-house, Human Pixel helped out.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We weren’t only launching a new website, we were launching a whole new program offering for one of our customer verticals and were still working through business processes as well as the actual program offering, while defining requirements and functionality for the website. Human Pixel did a fantastic job of not only understanding our needs, but suggesting and implementing functionality on the site specifically aimed at reducing manual business processes that would be needed to operate the program on an ongoing basis.

Not only did their suggestions and expertise benefit us, we also have a much more streamlined website that better serves our customers needs. We have had very positive feedback from our global head office who have suggested that our site for the Australian program is better than other already launched global markets so far.

Describe their project management style, including communication tools and timelines.

We had a sprint schedule planned out right from project kick-off, and whilst the schedule wasn't able to be kept to for various reasons (including delays from us the client), regular WIP meetings were kept to as necessary. For UAT, we used Zoho to raise and track bugs and communicate on tasks remaining.

What did you find most impressive or unique about this company?

Human Pixel were extremely fluid with us, very flexible and accommodating of our developing needs as the entire program came together. Of course, we had tried to think of everything beforehand, but ultimately as this was an entirely new offering to our customers, a new business or revenue stream basically, there were numerous questions and hurdles we were able to work through together along the way as things arose.

Are there any areas for improvement or something they could have done differently?

As if did for many businesses, Covid threw a spanner in the works for them in terms of staffing and working from home arrangements, etc, but they were transparent about this and any time that may have been lost was well and truly made up for later. I don't believe this could have been foreseen or avoided.

BACKGROUND

Please describe your company and your position there.

I am the Business Operations Manager at Geosurv. Geosurv is one of the fastest-growing, privately-owned surveying firms on the east coast of Australia. Established in 2005, the business has been built on consistency of service, commitment to clients and people, and the growing desire for excellence in our profession.

Geosurv provides a complete surveying solution for commercial and residential high rise, roads and civil infrastructure, industrial, health, government, education, hotels and clubs, and house and land. Headquartered in Sydney, with branch offices in Newcastle, Wollongong, Canberra, Brisbane, and the Gold Coast.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Pixel Pty Ltd, and what were your goals?

We had a tight timeframe and budget to refresh the existing website with new branding and include sister company ultimately closing down sister company site.

SOLUTION

How did you select Human Pixel Pty Ltd and what were the deciding factors?

Human Pixel was already hosting and maintaining both websites.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Add new branding, menus, and pages. Redirect sister site to Geosurv website, and close sister site.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager direct contact - I'm not sure how many developers were used.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was updated on time and on budget.

Describe their project management style, including communication tools and timelines.

Good communication including email and an online portal.

What did you find most impressive or unique about this company?

The online portal worked really well and it was amazing.

Are there any areas for improvement or something they could have done differently?

Not for this project