Human's at the Centre

Winner 2019 - Clutch Leader Awards!

WE ARE HUMANS

We are humans, we act like humans, and we think like humans. And we call out anyone who does the opposite.

Collaboration is one of our core values. We collaborate with our clients for the best outcomes as a team.

You’ll get no buzz words here, or techno-jargon. We shoot straight and deliver projects which really work.

WE THRIVE ON PROBLEMS

Without problems, humans would be bored. We’re genetically engineered to seek out a better way of living, of doing business, or experiencing the world around us.

We believe that technology can immeasurably improve a business, and solve many problems which exist. We’re critical thinkers, creatives and planners with a deep understanding of humans.

WE MAKE CHANGE

Change is a natural part of human life. Without change we’d all still be living in caves painting the walls with ochre. We embrace change, but only one which has a reason. 

NO COOKIE CUTTERS

Every project we engage with is unique, from the very first meeting with our prospective customer through every stage of the process. We deliver technology which is based on the unique needs of our customers’ business to enhance.

WE’RE NOT “ORDER-TAKERS”

We ask why. We don’t just fill out a checklist. We question, we collaborate. Every business is different, and we strive to find the perfect marriage between our technology and the business we design it for.

 
$5,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2017
Show all +
Melbourne, Australia
headquarters
  • 570 St Kilda Road
    Melbourne 3004
    Australia
other locations
  • 1 Vuko Pla
    Warriewood, NSW 2102
    Australia

Portfolio

Key clients: 
Some notable clients: Equifax Australia, POLi Payments, eWAY, Department of Education, Victorian Automotive Chamber of Commerce, Geosurv, Sydney Comedy Festival, Clients in 14 countries
GodSpace Image

GodSpace

To help increase their online sales, Human Pixel created a brand new WooCommerce website for GodSpace, complete with multiple integrated payment options & other great plugins like Xero.

Services Delivered

  • E-Commerce Website Development
  • Custom Workflows
  • Custom WordPress Plugin Development
  • Quality Assurance

Site:

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First Grade Contract Maintenance (FGCM)

With Adobe Business Catalyst's discontinuation, Human Pixel migrated FGCM to a WordPress website with a fresh & new design & a dynamic yet easy-to-use CMS. We also configured Google Adwords, Analytics & Search Console for their new website. 

Services Delivered

  • Adobe Business Catalyst Migration
  • Website Design & Development

  • Google Analytics, Adwords & Search
Console Configuration
  • Quality Assurance
  • Site: http://elabs.eu.com/

     

    Guppy’s Early Learning Centre Image

    Guppy’s Early Learning Centre

    Human Pixel evaluated Guppy's previous website. We also examined those of competitors and conducted market research on maximising the enquiries from the website. From there, we developed an enquiry form which may look very simple but it’s actually more than what it seems. It’s a research-backed lead generation machine for Guppy’s. 

    And to cater to their need of having an easy and convenient way to update content, we

    developed a custom-made Content Management System (CMS) that provides just that.

    Services Delivered

    • Website Development
    • Custom Workflows
    • Custom WordPress Plugin Development
    • Quality Assurance

    Site: https://guppys.com.au/

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    Equifax Chatbot Development

    Human Pixel developed Max, the Equifax chatbot. Currently servicing the company’s Workforce Solutions division, it caters to over 30,000 customers assisting them on different concerns from the commonly asked questions to more complex matters.

    Human Pixel is also continuously working with Equifax to improve the Natural Language Processing engine of the chatbot. This ensures that the chatbot’s understanding improves over

    time. In turn, servicing more customers regarding more concerns.

    Other than chatbot development, Human Pixel also supports Equifax through website maintenance and hosting services.

    Services Delivered

    • Chatbot Development
    • Quality Assurance
    • Web Hosting
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    Elabs AG Germany

    Needing to create a new online presence due to the discontinuation of Adobe Business Catalyst, Human Pixel developed a new website for Elabs AG. Given that they work with different countries other than Germany, we created a brand new WordPress website with the feature that allows the company to manually update translations to make sure their message is understood by all their clients. And with the live chat integration, they

    are also able to assist visitors in real time.

    Services Delivered

    • Adobe Business Catalyst Migration
    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Site: http://elabs.eu.com/

    Party Higher Image

    Party Higher

    Human Pixel designed Party Higher’s brand new WordPress website to have the same fun and lively feeling that they offer to their customers. Complete with all the essentials, visitors get a feel of what they can offer. The Gravity Forms plugin also allows existing and potential customers to request a quote anytime they visit the website. In addition to that, real-time conversation is made possible by the live chat integration.

    The client can also edit and create content at their convenience with the type of CMS we have set up for them.

    Services Delivered

    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Site: https://www.partyhigher.com.au/

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    Geosurv

    Human Pixel developed Geosurv’s brand new website using WordPress along with custom features to help optimise their business online. One of the said features allows customers to request a quote anytime they visit. Geosurv can also reach more applicants and hire more staff quicker through the integrated Apply Form. The easy-to-use CMS also allows them to update the content at their convenience.

    Other than website

    development, Human Pixel also handles Geosurv’s ongoing marketing for their online business.

    Services Delivered

    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    • Digital Marketing

    Site: https://www.geosurv.com.au/

    Imagine Early Learning & Childcare Image

    Imagine Early Learning & Childcare

    Previously known as My Kindy, Imagine Early Learning & Childcare needed to rebrand and separate themselves from the countless other childcare centres with ‘Kindy’ in their names. After working alongside the company’s Managing Director and the Centre Directors coupled with research, Imagine Early Learning & Childcare was born.

    As part of the rebranding, we also created a brand new WordPress website for the

    company. And to come up with the best content fit for Imagine, we teamed up with a professional photographer, videographer and an Early Learning consultant. The entire website project comprised of 7 independently managed website builds. First is the main and the rest for each of the centre locations. We also set up 7 different Facebook pages for each of them. In addition to this, we optimised the company’s Google My Business Listings along with Instagram and Youtube. Finally, we conducted a training session with the whole team so everyone was onboard and understood how to maintain and grow the strength of the new brand.

    Services Delivered

    • Company Rebranding
    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Main Site: https://imaginechildcare.com.au/

    One of the Sub-sites: https://imaginechildcare.com.au/garden-suburb/

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    OLY Homes

    In 2018, Adobe announced the discontinuation of Business Catalyst impacting thousands of businesses. OLY Homes being one of those. So Human Pixel was engaged to migrate OLY Homes’ Business Catalyst website with all of its 245 pages of content, images and page data to a brand new WordPress website with all the data secured at every step of the process. We also integrated their separate blog website to the new one. To make sure

    that they retain & further improve their business standing online, we enhanced their SEO Google Rankings in addition to the migration.  

    From information gathering to training, Human Pixel worked side by side with the client to guarantee that they get a top-quality & personalised software that can keep up with their business.

    Integrations and Features

    • Website Quote Form to Hubspot Lead Creation
    • Google Analytics
    • Google Webmaster Tools
    • Facebook Pixel Integration
    • Blog
    • Customer Data Migration
    • Photo Gallery
    • Streaming Hosted Video
    • 26 Detailed Specification Pages

    Outcomes

    • Website Rankings on Google increased for all major keywords
    • Traffic increased to website
    • Bounce rate decreased
    • Number of daily leads increased by 12%

    Site: https://olyhomes.com.au/

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    Cullen Steel

    Cullen Steel was one of the businesses affected by the discontinuation of Adobe Business Catalyst. To help them maintain & improve their online presence, Human Pixel created a brand new website using WordPress. We also migrated pages and content from their old website to the new one with all of the data secured during the entire process. With the new CMS, the client can also update content easily and at their

    convenience.

    Services Delivered

    • Adobe Business Catalyst Migration

    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Site: https://www.cullensteel.com.au/

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    Australian Melon Association (AMA)

    With the end-of-life of Adobe Business Catalyst, AMA wanted and needed a fresh, new website to represent them online. Human Pixel gladly obliged. We created a brand new and feature-filled WordPress website for the client.

    As one of the many features, non-members can now sign up and join AMA then pay the membership fee within the same platform. The user-friendly CMS also makes it easy and convenient for the client to

    update content anytime.

    Services Delivered

    • Adobe Business Catalyst Migration
    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Site: https://www.melonsaustralia.org.au/

    Cronulla Triathlon Club Image

    Cronulla Triathlon Club

    Human Pixel created a brand new WordPress website with a WooCommerce plugin for Cronulla Triathlon Club. With this, athletes and supporters can not only learn of what Cronulla is about but also purchase products right within the same platform. The website’s user-friendly CMS also makes it easy for the client to update content anytime.

    Services Delivered

    • Website Development

    • Custom

    Workflows
  • Custom WordPress Plugin Development

  • Quality Assurance

  • Site: https://www.cronullatriclub.com.au/

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    Exquisite Marketing Australia

    Human Pixel catered to Exquisite Marketing Australia’s need to move their existing Business Catalyst website into a different one. On this, we created a brand new WordPress website with a WooCommerce plugin, turning their online address into a powerful eCommerce platform. As we migrated hundreds of website content, we made sure all data was secure each step of the way. And with generally no downtime, Exquisite Marketing

    Australia was able to continue with their business online as we worked behind the scenes from migration up to quality assurance testing.

    Services Delivered

    • Adobe Business Catalyst Migration
    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Site: https://www.exquisiteaust.com.au/

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    Casting Kids

    Human Pixel was engaged to develop a whole of business custom software application for Casting Kids. Our work involved creation of a custom CRM system which handled the companies entire process from new applications through approval process to booking talent in for advertising work with their clients which consist of the likes of Kmart, Coles and other major brands.

    Human Pixel worked closely with the client to ensure

    that the quality of the delivered software was perfectly aligned with how they work on a daily basis and we delivered everything from the ground up:
    • Website Development
    • Software Application Development
    • Custom CRM Development
    • Custom Workflows
    • Custom WordPress Plugin Development
    • Quality Assurance

    Site: https://www.castingkids.com.au

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    One Search Locators

    Using WordPress, Human Pixel created a brand new website for One Search Locators. Working hand in hand with the client, we made sure that the website represents who they are as a company. Existing and potential customers can request for a quote anytime through the quote request form. Updating content is also made easy for One Search with the website’s user-friendly CMS.

    Other than website development, Human Pixel also

    handles One Search’s ongoing marketing for their online business.

    Services Delivered

    • Website Development
    • Custom Workflows
    • Custom WordPress Plugin Development
    • Quality Assurance
    • Digital Marketing

    Site: https://www.onesearchlocators.com.au/

    Catanach’s Jewellers Image

    Catanach’s Jewellers

    Popular in the Melbourne premium jewellery trade, Catanach’s Jewellers is known for elegance in its creations. And to make sure their online presence showcased the same, they hired us to rebuild their website.

    Human Pixel created a brand new WooCommerce website for the client with a fresh & personalised theme. We also integrated their RetailEdge POS management software into the new website. This enabled syncing of

    all products including title, price, photos, description and stock levels between the two platforms. No need for double entry of information. Other than the website and integration, Human Pixel also runs the company’s ongoing marketing of its online business.

     

    Services Delivered

    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    • Digital Marketing

    Site: https://www.catanachs.com.au/

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    Chicago Blues Camp

    Human Pixel created a brand new WordPress website for Chicago Blues Camp’s existing Business Catalyst website. Along with the essential informative pages, the website also has a login option for its members to gain access to exclusive content.

    Other than that, we also developed a comprehensive and completely custom CRM and Management system which we built for the client to run and administer. Through this, they can

    communicate with their attendees as well as collect payment and organise the various classes and groups.

    Services Delivered

    • Adobe Business Catalyst Migration

    • Website Development

    • Custom CRM Development

    • Custom Workflows

    • Custom WordPress Plugin Development

    • Quality Assurance

    Site: https://chicagobluescamp.com/

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    Critical Transport Solutions Australia (CTSA)

    Working hand in hand with CTSA, we made sure that their website reflects who they are as a company. We created a brand new WordPress website with features that showcase what CTSA is all about, complete with informative pages, client access and shipment tracking among others.

    Services Delivered

    • Website Development

    • Custom Workflows

    • Custom WordPress Plugin

    Development
  • Quality Assurance
     

  • Site: https://www.criticaltransport.com.au/

    Reviews

    Sort by

    Tech Consultation for Recruitment Agency

    "I was impressed by their ability to convey effectively how to improve our existing processes."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    3.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Aug. 2019
    Project summary: 

    Human Pixel Pty Ltd reviewed the technologies used by a virtual assistant recruiting company and identified opportunities for increasing the efficiency of their business processes.

    The Reviewer
     
    51-200 Employees
     
    Sydney, Australia
    Richard Phu
    Head of Operations, Outsourcing Angel
     
    Verified
    The Review
    Feedback summary: 

    The business plan produced from the review provided a helpful roadmap for their client's way forward. The Human Pixel Pty Ltd team created a comfortable environment in which both parties could communicate openly and honestly.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Head of Operations for a Virtual Assistant Recruitment company helping small-medium businesses scale to create more freedom to do more of what they love.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Human Pixel Pty Ltd?

    Consultation through a workshop to review existing business processes to identify opportunities for efficiency gains through technology.

    What were your goals for this project?

    We wanted to have an external perspective to help us identify opportunities for efficiency gains through technology

    SOLUTION

    How did you select this vendor?

    Mutual Connection through our founder

    Describe the project in detail.

    When we began the 2hr workshop Adam was great in setting the mood and tempo as well as creating a space for open and honest interactions.

    He also didn't hesitate to call out the challenging areas for discussion and also provided some insights into how things could be enhanced, removed and added to improve efficiency within our business processes.

    What was the team composition?

    A facilitator from Human Pixel

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    A helpful roadmap on how the business processes can be improved as well as specific tools to help us achieve the end result given the existing size and position of the company.

    How effective was the workflow between your team and theirs?

    They created a safe and comfortable environment for us to interact openly, honestly and effectively

    What did you find most impressive about this company?

    Experience. I was impressed by their ability to convey effectively how to improve our existing processes.

    Are there any areas for improvement?

    None at this point, it was an eye-opening experience for our team and truly helped with allowing our management team to see things from other perspectives.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Chatbot Dev for Workforce Software Firm

    “They always provided white glove service and had a very hands-on approach.”

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Apr. 2016 - Ongoing
    Project summary: 

    Human Pixel Pty Ltd created new AI and chatbot functionality for a workforce solutions company. They established decision trees and incorporated new channels to increase the system’s self-reliance.

    The Reviewer
     
    5,001-10,000 Employees
     
    Victoria, Australia
    Kelsey McDonald
    Fmr. Support Desk Manager, Equifax
     
    Verified
    The Review
    Feedback summary: 

    The initial release reduced incoming calls by 40%, and now over 50% of questions are handled directly by the functionality. Human Pixel Pty Ltd thoroughly documented the entire process and was communicative throughout. They consistently provided efficient, high-quality work.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I worked with them at a previous position with Equifax Australasia Workflow Solutions. We were a police and background checking company prior to our acquisition by Equifax.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Human Pixel Pty Ltd?

    They joined us to develop and maintain our website. We then engaged them to build and implement new chatbot and AI functionality.

    SOLUTION

    What was the scope of their involvement?

    We worked together to create end-to-end decision trees and implement chatbot functionality into our site. They developed a web portal that gave us control over new bot development. They trained us to become self-sufficient and able to create our own channels and decision trees in the future. That was a big draw for us, since our business is constantly changing. Once we had everything in place, we could train the AI to run on its own, without a live user present.

    They had all the code ready for us to implement into the platform. As they maintained multiple websites and streams, they found ways to include various components into each page. We made sure their code wouldn’t affect our existing colors or schematics and amalgamated their work into our existing frameworks. The code was high-quality, and they resolved any issues as they arose.

    What is the team composition?

    We worked very closely with Adam (Global Head of Projects, Human Pixel Pty Ltd), a project manager, and a BA.

    How did you come to work with Human Pixel Pty Ltd?

    The initial contact with them predated my time with the company. They were already maintaining our website through our previous marketing coordinator. We liked working with them, so approached them to build out our chat functionality.

    How much have you invested with them?

    The chat development equates to about $30,000 USD, and the website development put the whole project within a $50,000–$100,000 range.

    What is the status of this engagement?

    The project started around April 2016 and is ongoing. They were still developing chat functionality and were considering other financial services and credit reporting when I left the company at the end of 2018.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We saw significant positive impacts. After the initial release of the first chat system in 2017, we saw a 40% reduction in phone calls, which condensed the time we spent supporting those calls. We sustained a high level of data processing, and as we developed the AI further, about 50% of user questions could bypass the live support team and be answered by a bot.

    How did Human Pixel Pty Ltd perform from a project management standpoint?

    I was in regular contact with the team throughout the process. They always provided sufficient documentation, and were on hand to clarify anything. There was a support platform for tracking issues or bugs, and we could ask questions through that channel as well.

    What did you find most impressive about them?

    Their turnaround time is very impressive. They deliver high-quality code efficiently, and are much better than other agencies of their size. They always provided white glove service and had a very hands-on approach.

    Are there any areas they could improve?

    The only improvement might be a more responsive logging protocol for issues. Other than that, we’ve had a very positive experience. I don’t have any real critique of their methods.

    Do you have any advice for potential customers?

    Maintain constant contact with them and be ready to move quickly. It’s in your best interest to be proactive and to communicate regularly with them.

    5.0
    Overall Score I very much enjoyed working with them.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They met all our deadlines.
    • 5.0 Cost
      Value / within estimates
      Their prices were much lower than other companies we approached.
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    WordPress Migration for IT Services Site

    "They’re a friendly team to work with."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    Oct. 2018 - Ongoing
    Project summary: 

    Human Pixel Pty Ltd did a website migration from Muse to WordPress for a software partner. They followed specifications to match the original site’s design closely.

    The Reviewer
     
    11-50 Employees
     
    Frankfurt, Germany
    Jan Wilhelms
    Project Management, Elabs AG
     
    Verified
    The Review
    Feedback summary: 

    The site has been successfully migrated. Expect an amiable and communicative partner who provides tracking and listens to feedback. Human Pixel Pty Ltd works efficiently to meet project deadlines.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m the project manager of the innovation section at Elabs and I work on a team with two developers. Elabs combines IT services with innovation. Our customers want to create added value or utilize our services to reinvent their business, and we offer support for products, industry solutions, special services, and platforms.

    We establish optimum IT conditions for personal and business performance, with guarantees of quality, security, and flexibility.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Human Pixel Pty Ltd?

    Our web support service, Muse, was scheduled to expire, and we wanted to migrate our website to WordPress.

    What were your goals for this project?

    We wanted our new WordPress site to be as similar as possible to our original site, though we were prepared for some slight design changes, along with replacing some pictures.

    SOLUTION

    How did you select this vendor?

    My colleague chose them, I believe due to their online reputation and their affordable pricing.

    Describe the project in detail.

    My colleague participated in discussions of project scope with Human Pixel Pty Ltd. I communicated visual design specifications with their project manager, and I tested changes after they were implemented. They fixed some issues before finalizing the page.

    What was the team composition?

    I briefly worked with one project manager at the beginning, and then I was transferred to a new project manager with whom I communicated for the rest of the engagement. I had occasional contact with their program director as well.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    The website has successfully launched.

    How effective was the workflow between your team and theirs?

    Their project manager provided me with weekly updates. I received feedback and they implemented any changes in our requirements quickly. However, our feedback wasn’t always incorporated fully into their changes and sometimes required a second test.

    What did you find most impressive about this company?

    They have strong communication skills and they’re a friendly team to work with. They met deadlines thanks to working at a good pace.

    Are there any areas for improvement?

    No, we’re very satisfied.

    5.0
    Overall Score The engagement has been satisfying.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      Everything was on time.
    • 5.0 Cost
      Value / within estimates
      Their service was affordable.
    • 4.5 Quality
      Service & deliverables
      They delivered as required.
    • 5.0 NPS
      Willing to refer
      I'm very likely to refer them.

    Dev Partnership for Digital Services Firm

    "We knew they could deliver on what they were saying."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    June 2018 - Ongoing
    Project summary: 

    Human Pixel centralized digital infrastructure as part of a development partnership. Other services included building bespoke systems and integrating an e-commerce platform and APIs into a larger system.

    The Reviewer
     
    1-10 Employees
     
    Armidale, Australia
    Duncan Moran
    Managing Director, Morelly
     
    Verified
    The Review
    Feedback summary: 

    The team’s development and integration has optimized internal systems and increased efficiency. Their knowledge and professionalism have proved invaluable and improved overall competence. Other strengths include communication and punctuality.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the managing director of a B2B digital services company. We provide internet and communications, business process support, marketing, web design, hosting, and management.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Human Pixel?

    We wanted them to fully automate our internal processes. They work with Zoho Office Suite, and we use that for our tech stack.

    SOLUTION

    What was the scope of their involvement?

    We engaged with Human Pixel to centralize digital infrastructure for our clients. That’s grown into other projects, such as building bespoke systems for internal use, and an e-commerce platform that integrates all our sales systems. We’re integrating different APIs into one CMS, along with services we sell, and integrating that into our accounting CRM and project management system. Future goals include automating our web development so we can sell custom-made sites.

    What is the team composition?

    We worked with 6–7 people. Our main point of contact is Adam (Global Head of Projects, Human Pixel).

    How did you come to work with Human Pixel?

    I found them through a Google search.

    How much have you invested with them?

    We have a total budget of $50,000 for bespoke e-commerce and Zoho automation. They work in sprints of about two weeks for about $10,500 each.

    What is the status of this engagement?

    We started working with them in June 2018 and the engagement is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    I have no specific hard metrics, but they’ve streamlined a lot of our business systems and improved efficiency. They’ve hit the mark on everything we were looking for.

    How did Human Pixel perform from a project management standpoint?

    Many of their communication procedures mimicked what we were trying to build. They’re automated, whether email sequences around the proposal stages or flagging for phone calls. It’s been great. They’re always up to date with what’s going on with our project, who’s on our team, and what we’re expecting.

    What did you find most impressive about them?

    After trying to engage with other vendors in the past, we appreciated Human Pixel’s understanding of the systems we build. We knew they could deliver on what they were saying. They introduced a level of knowledge and professionalism that was a weak point of ours, and it’s propped up our business.

    Are there any areas they could improve?

    No, we’re satisfied with everything so far.

    Do you have any advice for future clients of theirs?

    Clients should make sure the provider’s model fits what they’re looking for, whether they’re product- or price-driven. If they’re upfront with Human Pixel, the team will build out a scope that makes sense for the business.

    5.0
    Overall Score We’re quite happy with them.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They’re excellent at meeting deadlines.
    • 5.0 Cost
      Value / within estimates
      I think they’re fairly priced for the work they’re doing.
    • 5.0 Quality
      Service & deliverables
      Everything they’ve done so far has been fantastic.
    • 5.0 NPS
      Willing to refer

    WordPress Migration for Home Builder

    "We have not experienced a single minute of downtime since launch."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    Less than $10,000
     
    May - June 2017
    Project summary: 

    Human Pixel Pty Ltd migrated a website from Adobe Catalyst to WordPress, improving its content and layout with the relaunch. Other changes focused on user experience and functionality.

    The Reviewer
     
    11-50 Employees
     
    Brisbane, Australia
    Kathy Seaman
    Marketing Manager Director, Oly Homes
     
    Verified
    The Review
    Feedback summary: 

    The team executed a successful migration with no downtime. Customers should expect a patient partner who provides assistance at any time. Other team strengths include communication and project management.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the marketing manager of Oly Homes, a modular home builder.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Human Pixel Pty Ltd?

    Following the termination of the Adobe Catalyst platform, I needed a partner to migrate our website to WordPress with no downtime.

    What were your goals for this project?

    We wanted an efficient migration along with improved content and layout on a new, user-friendly website.

    SOLUTION

    How did you select this vendor?

    The friendly assistance they extended me from the first phone call made my decision easy.

    Describe the project in detail.

    Human Pixel Pty Ltd transitioned our website to WordPress while improving our content and user experience.

    What was the team composition?

    We worked with a project manager throughout the engagement.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    They provided a smooth transition and we have not experienced a single minute of downtime since launch.

    How effective was the workflow between your team and theirs?

    Open communication between myself and the team ensured a successful project.

    What did you find most impressive about this company?

    Their patience and willingness to help me one-on-one, even at unusual hours, matched very well with my schedule.

    Are there any areas for improvement?

    I would like them to adopt a cost-effective ongoing support program.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They delivered on time.
    • 4.5 Cost
      Value / within estimates
      They provide good value for great service.
    • 5.0 Quality
      Service & deliverables
      They provided faultless service.
    • 5.0 NPS
      Willing to refer