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Human's at the Centre

5.0
4 reviews

WE ARE HUMANS

We are humans, we act like humans, and we think like humans. And we call out anyone who does the opposite.

Collaboration is one of our core values. We collaborate with our clients for the best outcomes as a team.

You’ll get no buzz words here, or techno-jargon. We shoot straight and deliver projects which really work.

WE THRIVE ON PROBLEMS

Without problems, humans would be bored. We’re genetically engineered to seek out a better way of living, of doing business, or experiencing the world around us.

We believe that technology can immeasurably improve a business, and solve many problems which exist. We’re critical thinkers, creatives and planners with a deep understanding of humans.

WE MAKE CHANGE

Change is a natural part of human life. Without change we’d all still be living in caves painting the walls with ochre. We embrace change, but only one which has a reason. 

NO COOKIE CUTTERS

Every project we engage with is unique, from the very first meeting with our prospective customer through every stage of the process. We deliver technology which is based on the unique needs of our customers’ business to enhance.

WE’RE NOT “ORDER-TAKERS”

We ask why. We don’t just fill out a checklist. We question, we collaborate. Every business is different, and we strive to find the perfect marriage between our technology and the business we design it for.

READ MORE...
 
$5,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2017
Show all +
Melbourne, Australia
headquarters
  • 570 St Kilda Road
    Melbourne 3004
    Australia
    1300048626
other locations
  • 1 Vuko Pla
    Warriewood, NSW 2102
    Australia
    1300048626

Portfolio

Key clients: 

Some notable clients: Equifax Australia, POLi Payments, eWAY, Department of Education, Victorian Automotive Chamber of Commerce, Geosurv, Sydney Comedy Festival, Clients in 14 countries

Casting Kids

Human Pixel was engaged to develop a whole of business custom software application for Casting Kids. Our work involved creation of a custom CRM system which handled the companies entire process from new applications through approval process to booking talent in for advertising work with their clients which consist of the likes of Kmart, Coles and other major brands.

Human Pixel worked closely with the client to ensure that the quality of the delivered software was perfectly aligned with how they work on a daily basis and we delivered everything from the ground up:

  • Website Development
  • Software Application Development
  • Custom CRM Development
  • Custom Workflows
  • Custom WordPress Plugin Development
  • Quality Assurance

Site: https://www.castingkids.com.au

Reviews

5.0
4 reviews
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Chatbot Dev for Workforce Software Firm

“They always provided white glove service and had a very hands-on approach.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Ongoing
Project summary: 

Human Pixel Pty Ltd created new AI and chatbot functionality for a workforce solutions company. They established decision trees and incorporated new channels to increase the system’s self-reliance.

The Reviewer
 
5,001-10,000 Employees
 
Victoria, Australia
Kelsey McDonald
Fmr. Support Desk Manager, Equifax
 
Verified
The Review
Feedback summary: 

The initial release reduced incoming calls by 40%, and now over 50% of questions are handled directly by the functionality. Human Pixel Pty Ltd thoroughly documented the entire process and was communicative throughout. They consistently provided efficient, high-quality work.

BACKGROUND

Introduce your business and what you do there.

I worked with them at a previous position with Equifax Australasia Workflow Solutions. We were a police and background checking company prior to our acquisition by Equifax.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Pixel Pty Ltd?

They joined us to develop and maintain our website. We then engaged them to build and implement new chatbot and AI functionality.

SOLUTION

What was the scope of their involvement?

We worked together to create end-to-end decision trees and implement chatbot functionality into our site. They developed a web portal that gave us control over new bot development. They trained us to become self-sufficient and able to create our own channels and decision trees in the future. That was a big draw for us, since our business is constantly changing. Once we had everything in place, we could train the AI to run on its own, without a live user present.

They had all the code ready for us to implement into the platform. As they maintained multiple websites and streams, they found ways to include various components into each page. We made sure their code wouldn’t affect our existing colors or schematics and amalgamated their work into our existing frameworks. The code was high-quality, and they resolved any issues as they arose.

What is the team composition?

We worked very closely with Adam (Global Head of Projects, Human Pixel Pty Ltd), a project manager, and a BA.

How did you come to work with Human Pixel Pty Ltd?

The initial contact with them predated my time with the company. They were already maintaining our website through our previous marketing coordinator. We liked working with them, so approached them to build out our chat functionality.

How much have you invested with them?

The chat development equates to about $30,000 USD, and the website development put the whole project within a $50,000–$100,000 range.

What is the status of this engagement?

The project started around April 2016 and is ongoing. They were still developing chat functionality and were considering other financial services and credit reporting when I left the company at the end of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw significant positive impacts. After the initial release of the first chat system in 2017, we saw a 40% reduction in phone calls, which condensed the time we spent supporting those calls. We sustained a high level of data processing, and as we developed the AI further, about 50% of user questions could bypass the live support team and be answered by a bot.

How did Human Pixel Pty Ltd perform from a project management standpoint?

I was in regular contact with the team throughout the process. They always provided sufficient documentation, and were on hand to clarify anything. There was a support platform for tracking issues or bugs, and we could ask questions through that channel as well.

What did you find most impressive about them?

Their turnaround time is very impressive. They deliver high-quality code efficiently, and are much better than other agencies of their size. They always provided white glove service and had a very hands-on approach.

Are there any areas they could improve?

The only improvement might be a more responsive logging protocol for issues. Other than that, we’ve had a very positive experience. I don’t have any real critique of their methods.

Do you have any advice for potential customers?

Maintain constant contact with them and be ready to move quickly. It’s in your best interest to be proactive and to communicate regularly with them.

5.0
Overall Score I very much enjoyed working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all our deadlines.
  • 5.0 Cost
    Value / within estimates
    Their prices were much lower than other companies we approached.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Migration for IT Services Site

"They’re a friendly team to work with."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2018 - Ongoing
Project summary: 

Human Pixel Pty Ltd did a website migration from Muse to WordPress for a software partner. They followed specifications to match the original site’s design closely.

The Reviewer
 
11-50 Employees
 
Frankfurt, Germany
Jan Wilhelms
Project Management, Elabs AG
 
Verified
The Review
Feedback summary: 

The site has been successfully migrated. Expect an amiable and communicative partner who provides tracking and listens to feedback. Human Pixel Pty Ltd works efficiently to meet project deadlines.

BACKGROUND

Please describe your company and your position there.

I’m the project manager of the innovation section at Elabs and I work on a team with two developers. Elabs combines IT services with innovation. Our customers want to create added value or utilize our services to reinvent their business, and we offer support for products, industry solutions, special services, and platforms.

We establish optimum IT conditions for personal and business performance, with guarantees of quality, security, and flexibility.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Pixel Pty Ltd?

Our web support service, Muse, was scheduled to expire, and we wanted to migrate our website to WordPress.

What were your goals for this project?

We wanted our new WordPress site to be as similar as possible to our original site, though we were prepared for some slight design changes, along with replacing some pictures.

SOLUTION

How did you select this vendor?

My colleague chose them, I believe due to their online reputation and their affordable pricing.

Describe the project in detail.

My colleague participated in discussions of project scope with Human Pixel Pty Ltd. I communicated visual design specifications with their project manager, and I tested changes after they were implemented. They fixed some issues before finalizing the page.

What was the team composition?

I briefly worked with one project manager at the beginning, and then I was transferred to a new project manager with whom I communicated for the rest of the engagement. I had occasional contact with their program director as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website has successfully launched.

How effective was the workflow between your team and theirs?

Their project manager provided me with weekly updates. I received feedback and they implemented any changes in our requirements quickly. However, our feedback wasn’t always incorporated fully into their changes and sometimes required a second test.

What did you find most impressive about this company?

They have strong communication skills and they’re a friendly team to work with. They met deadlines thanks to working at a good pace.

Are there any areas for improvement?

No, we’re very satisfied.

5.0
Overall Score The engagement has been satisfying.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was on time.
  • 5.0 Cost
    Value / within estimates
    Their service was affordable.
  • 4.5 Quality
    Service & deliverables
    They delivered as required.
  • 5.0 NPS
    Willing to refer
    I'm very likely to refer them.

Dev Partnership for Digital Services Firm

"We knew they could deliver on what they were saying."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Human Pixel centralized digital infrastructure as part of a development partnership. Other services included building bespoke systems and integrating an e-commerce platform and APIs into a larger system.

The Reviewer
 
1-10 Employees
 
Armidale, Australia
Duncan Moran
Managing Director, Morelly
 
Verified
The Review
Feedback summary: 

The team’s development and integration has optimized internal systems and increased efficiency. Their knowledge and professionalism have proved invaluable and improved overall competence. Other strengths include communication and punctuality.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a B2B digital services company. We provide internet and communications, business process support, marketing, web design, hosting, and management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Pixel?

We wanted them to fully automate our internal processes. They work with Zoho Office Suite, and we use that for our tech stack.

SOLUTION

What was the scope of their involvement?

We engaged with Human Pixel to centralize digital infrastructure for our clients. That’s grown into other projects, such as building bespoke systems for internal use, and an e-commerce platform that integrates all our sales systems. We’re integrating different APIs into one CMS, along with services we sell, and integrating that into our accounting CRM and project management system. Future goals include automating our web development so we can sell custom-made sites.

What is the team composition?

We worked with 6–7 people. Our main point of contact is Adam (Global Head of Projects, Human Pixel).

How did you come to work with Human Pixel?

I found them through a Google search.

How much have you invested with them?

We have a total budget of $50,000 for bespoke e-commerce and Zoho automation. They work in sprints of about two weeks for about $10,500 each.

What is the status of this engagement?

We started working with them in June 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have no specific hard metrics, but they’ve streamlined a lot of our business systems and improved efficiency. They’ve hit the mark on everything we were looking for.

How did Human Pixel perform from a project management standpoint?

Many of their communication procedures mimicked what we were trying to build. They’re automated, whether email sequences around the proposal stages or flagging for phone calls. It’s been great. They’re always up to date with what’s going on with our project, who’s on our team, and what we’re expecting.

What did you find most impressive about them?

After trying to engage with other vendors in the past, we appreciated Human Pixel’s understanding of the systems we build. We knew they could deliver on what they were saying. They introduced a level of knowledge and professionalism that was a weak point of ours, and it’s propped up our business.

Are there any areas they could improve?

No, we’re satisfied with everything so far.

Do you have any advice for future clients of theirs?

Clients should make sure the provider’s model fits what they’re looking for, whether they’re product- or price-driven. If they’re upfront with Human Pixel, the team will build out a scope that makes sense for the business.

5.0
Overall Score We’re quite happy with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re excellent at meeting deadlines.
  • 5.0 Cost
    Value / within estimates
    I think they’re fairly priced for the work they’re doing.
  • 5.0 Quality
    Service & deliverables
    Everything they’ve done so far has been fantastic.
  • 5.0 NPS
    Willing to refer

WordPress Migration for Home Builder

"We have not experienced a single minute of downtime since launch."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May - June 2017
Project summary: 

Human Pixel Pty Ltd migrated a website from Adobe Catalyst to WordPress, improving its content and layout with the relaunch. Other changes focused on user experience and functionality.

The Reviewer
 
11-50 Employees
 
Brisbane, Australia
Kathy Seaman
Marketing Manager Director, Oly Homes
 
Verified
The Review
Feedback summary: 

The team executed a successful migration with no downtime. Customers should expect a patient partner who provides assistance at any time. Other team strengths include communication and project management.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager of Oly Homes, a modular home builder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Pixel Pty Ltd?

Following the termination of the Adobe Catalyst platform, I needed a partner to migrate our website to WordPress with no downtime.

What were your goals for this project?

We wanted an efficient migration along with improved content and layout on a new, user-friendly website.

SOLUTION

How did you select this vendor?

The friendly assistance they extended me from the first phone call made my decision easy.

Describe the project in detail.

Human Pixel Pty Ltd transitioned our website to WordPress while improving our content and user experience.

What was the team composition?

We worked with a project manager throughout the engagement.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They provided a smooth transition and we have not experienced a single minute of downtime since launch.

How effective was the workflow between your team and theirs?

Open communication between myself and the team ensured a successful project.

What did you find most impressive about this company?

Their patience and willingness to help me one-on-one, even at unusual hours, matched very well with my schedule.

Are there any areas for improvement?

I would like them to adopt a cost-effective ongoing support program.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered on time.
  • 4.5 Cost
    Value / within estimates
    They provide good value for great service.
  • 5.0 Quality
    Service & deliverables
    They provided faultless service.
  • 5.0 NPS
    Willing to refer