HMR Technologies

BACKGROUND

Please describe your company and position.

I am the CEO of Worktok

Describe what your company does in a single sentence.

WorkTok is a digital platform that connects users in Iraq with trusted service providers for home maintenance, construction, and digital services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HMR Technologies to accomplish?

• We hired HMR Technologies to support the development and enhancement of the WorkTok platform. Their objectives include: Building Core Features: Assisting in implementing key functionalities such as real-time booking, secure payments, and provider-customer matching. Scaling the Platform: Optimizing the app to handle increasing user traffic and ensuring reliability as we scale. Enhancing User Experience: Improving the user interface and overall app performance for both customers and service providers. Technical Support: Providing expertise in maintaining and upgrading the tech stack, including Flutter for the app, NodeJS for the backend, PostgreSQL for the database, and React for web components.

SOLUTION

How did you find HMR Technologies?

Online Search

Why did you select HMR Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from HMR Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for HMR Technologies:

HMR Technologies was hired to support the development, enhancement, and scalability of the WorkTok platform. Below is the detailed scope of work and key deliverables:

1. App Development and Enhancement
Mobile App Features: Develop and refine core functionalities in the WorkTok mobile app using Flutter, including:Real-time booking system.
Secure online payment integration.
User authentication and profile management.
Job management tools for both customers and service providers.
User Interface (UI) Improvements: Enhance the app’s UI for better usability and user experience.
2. Backend Development
API Development: Build and optimize APIs using NodeJS to support app and web functionalities.
Database Management: Implement and maintain the PostgreSQL database to handle user data, job transactions, and analytics efficiently.
Performance Optimization: Ensure backend scalability to handle increased traffic as the user base grows.
3. Web Development
Admin Dashboard: Develop a React-based web dashboard for admins to manage platform operations, including:Job monitoring and assignment.
User and provider account management.
Payment and transaction tracking.
Provider Tools: Create tools to help providers manage their bids, jobs, and visibility on the platform.
4. Technical Support and Maintenance
Bug Fixes: Regularly monitor and fix bugs across the app, backend, and web components.
Updates and Upgrades: Implement updates to improve functionality and adapt to user feedback.
Scalability Testing: Conduct stress testing to ensure the platform can handle growth.
Key Deliverables:
Fully functional mobile app with core features and seamless user experience.
Scalable backend infrastructure with optimized APIs and database management.
Admin dashboard with comprehensive monitoring and management capabilities.
Ongoing technical support, bug fixes, and performance optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the Project:

Increased App Downloads:

Achieved over 246,000 app downloads, demonstrating strong user adoption and market interest.
Transaction Value Growth:

Surpassed $20,000 USD (approx. 30M IQD) in cumulative service transaction value since launch.
Improved User Engagement:

Achieved a 24% month-over-month growth rate, reflecting consistent platform usage and user satisfaction.
Feature Implementation:

Successfully launched key features, including real-time booking, secure payments, and customer-provider matching, enhancing the platform's usability.
Scalability and Reliability:

Optimized backend and database infrastructure to handle increased traffic and ensure smooth performance for the growing user base.
Admin Dashboard:

Delivered a functional admin dashboard, enabling efficient monitoring and management of platform activities.
Positive User Feedback:

Received strong feedback from users, particularly on the platform’s ease of use, reliability of service providers, and seamless booking process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HMR Technologies managed the project efficiently, delivering most items on time and communicating delays transparently. They were highly responsive to feedback, quickly addressing our needs and adapting to changes. Regular updates and open communication ensured smooth collaboration and alignment on milestones. Overall, their flexibility and professionalism met our expectations.

What was your primary form of communication with HMR Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

HMR Technologies stood out for their professionalism, adaptability, and technical expertise. Their ability to quickly understand our needs and deliver tailored solutions, while maintaining clear communication and flexibility, was impressive. Their structured approach to managing complex tasks and commitment to high-quality results made them a valuable partner for our project.

Are there any areas for improvement or something HMR Technologies could have done differently?

None