Hexagon IT Solutions

BACKGROUND

Introduce your business and what you do there.

I'm the IT director for a company that provides employee assistance programs (EAPs).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hexagon IT Solutions?

We engaged Hexagon to rebuild our custom software portal.

SOLUTION

What was the scope of their involvement?

Hexagon rebuilt our EAP portal from scratch, using a Linux server, MySQL, and PHP. Following a discovery phase, they managed the next phases of design and development, providing the UI/UX design and wireframes in the process.

What is the team composition?

We worked with project managers, but also had access to programmers and QA staff assigned to the project as needed. They're able to scale up or reduce the number of people working on the project, depending on the phase of development.

How did you come to work with Hexagon IT Solutions?

Our sister company recommended them to us.

How much have you invested with them?

We've invested $60,000–$80,000, but that includes managing our preexisting platform as well as supporting the development of a new one.

What is the status of this engagement?

We've been working with them since March 2017, completing the bulk of the work in May 2018. We're still collaborating with them on some additional modules.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we don't have any metrics to share yet, their work has had a significantly positive impact already. To say that Hexagon has improved our integration would be an understatement. We've been able to integrate four APIs into our portal, streamlining many of our processes that were either previously nonexistent or cumbersome.

How did Hexagon IT Solutions perform from a project management standpoint?

They've been very clear and organized about the scope of work and kept all lines of communication open throughout the engagement. They're very responsive and accessible whenever we have any questions or need to reach them.

What did you find most impressive about them?

Their responsiveness and dedication to their work sets them apart. We were able to do more than we had planned thanks to their additional feedback and innovative approach. They take a lot of ownership in every project they work on.

Are there any areas they could improve?

Although communication is great overall, I think it'd be helpful to have more collaborative meetings with the entire team.

Do you have any advice for potential customers?

Be prepared with as much information as possible going into the project, so there's less to figure out or hold up the project later on.