GOMILESTONE PRIVATE LIMITED

BACKGROUND

Please describe your company and position.

I am the Founder of ParkOps

Describe what your company does in a single sentence.

ParkOps serves all major markets.  Our goal is to become America's obvious choice for outsourced hospitality services, Automotive Retail, Hotels, and Restaurants.  Our focus on developing a real-time operations management platform allows you to take advantage of the industry's best-trained staff and most responsive, involved management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GOMILESTONE PRIVATE LIMITED to accomplish?

• Empower customers on the website
• Optimize the e-commerce platform
• Fix Magento issues left by previous agency

SOLUTION

How did you find GOMILESTONE PRIVATE LIMITED?

Upwork

Why did you select GOMILESTONE PRIVATE LIMITED over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from GOMILESTONE PRIVATE LIMITED were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Due to the complexity of our business environment our business rules require a lot of customisation of the Magento CE platform. They are working on synchronizing the links between our ERP, PIM and Magento interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer autonomy is our benchmark. If the customer stops calling us for something then GOMILESTONE has done their job.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver on time and meet my expectations very well.

What was your primary form of communication with GOMILESTONE PRIVATE LIMITED?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like their weekly hours report that I receive every week.

Are there any areas for improvement or something GOMILESTONE PRIVATE LIMITED could have done differently?

Their Busydesk platform is good but could be more.