GO ONLINE

BACKGROUND

Please describe your company and your position there.

I'm a Co-Founder of the restaurant chain.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GO ONLINE, and what were your goals?

We hired GoOnline to design and develop management software for organizing and managing all the back-end operations from inventory management to order management. Our goal was to help employees and us (the owners) manage the restaurants.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through online research. After the introductory call, we knew that it will be a great fit for our project. The deciding factors were their experience and reasonable price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial idea about the features of the management system, so we started the project by discussing it with the UX team and lead developer. The designing process went really fast because they transferred our ideas into the first prototype in two weeks. After a few revisions, we agreed upon the final version and from there we were just monitoring the work progress of the development. Then we tested the software on our restaurant’s computers. There was no need for additional revisions, everything worked perfectly. Technologies that GoOnline used were React and .Net.

How many people from the vendor's team worked with you, and what were their positions?

The team was composed of 2 UI/UX designers and 6 developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The software works exactly as we expected. We are convinced that it will be an important pillar in scaling up our business.

Describe their project management style, including communication tools and timeliness.

Their project management process was very well organized. We were informed about the scope of work from the project kickoff. The project was broken down into milestones with concrete timelines and what is worth mentioning every deadline was met. We were able to real-time monitor the progress of work via Monday. The online meetings were held via google meet and slack. To sum up, working with GoOnline was stress-free and took place in a pleasant atmosphere.

What did you find most impressive or unique about this company?

Their ability to listen and understand our ideas. They were exceptionally easy to work with.

Are there any areas for improvement or something they could have done differently?

No. Their work was excellent.