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GenCare

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Your Go-To Provider for Challenging IT Solutions

GenCare is a Los Angeles–based managed IT services provider founded in 1986, focused on delivering reliable, transparent, and human‑centered IT support for organizations that value long‑term stability over short‑term fixes. As a 100% employee‑owned company with no long‑term contracts, we help clients reduce risk, improve clarity, and move forward confidently with technology that actually supports their work.

GenCare is a Clutch Top IT Services Firm in Los Angeles.

  • Min project size
    $5,000+
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Glendale, CA
  • Year founded
    Founded 1986

Overview by:

Reviewer avatar
Charles Chiu
Director of Technical Services About the Team

1 Locations

  • Glendale , CA

Service Lines
IT Managed Services
75%
Cybersecurity
25%
Select Focus Area
Cybersecurity focus
Application Security
25%
Cloud Security
25%
Identity & Access Management
25%
Network Security
15%
Managed SIEM Services
10%
IT Managed Services Focus
Help desk
90%
IT Budgeting
10%
Industries
Non-profit
25%
Manufacturing
20%
Medical
20%
Other industries
20%
Business services
10%
Supply Chain, Logistics, and Transport
5%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%
Certified in:
IT Managed Services Cybersecurity Help desk IT Budgeting

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate Undisclosed
Rating for cost 4.7 /5

What Clients Have Said

GenCare's pricing varies significantly across projects, ranging from $2,000 to over $1 million, reflecting the scale and complexity of services. Clients appreciate their value for cost, noting competitive pricing and effective service delivery, although some suggest improvements in cost transparency.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 66 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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GenCare Review Insights

Overall Review Rating

4.9
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.7
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Need for More Administrative Support

    Some clients noted that while GenCare excels technically, their administrative support could be improved. There were mentions of billing inaccuracies and the need for more detailed invoicing. Streamlining administrative processes could enhance client satisfaction.

  • High Client Satisfaction and Long-Term Relationships

    Many clients express high satisfaction with GenCare's services, leading to long-term partnerships. Clients appreciate their dedication, reliability, and ability to tailor solutions to specific business needs, fostering trust and continued collaboration.

  • Successful Project Management and Execution

    GenCare's project management skills are highly regarded, with clients noting their ability to meet deadlines, stay on budget, and communicate effectively. They are organized and transparent, providing regular updates and ensuring projects are executed smoothly.

  • Strong Expertise in IT Managed Services

    GenCare is praised for their expertise in IT managed services, consistently delivering high-quality support, system management, and network security solutions. They have been effective in projects like server migrations, cloud transitions, and cybersecurity implementations, maintaining strong technical knowledge.

  • Proactive and Responsive Customer Support

    Clients commend GenCare for their responsiveness and proactive customer support. They are quick to address issues, often resolving problems within a short timeframe. Their help desk and ticketing systems are efficient, ensuring clients receive timely and effective assistance.

  • Positive Impact on Client IT Infrastructure

    GenCare's work has significantly improved clients' IT infrastructures, including reduced downtime, enhanced security, and better system performance. Their efforts have led to increased efficiency and stability across various client environments.

GenCare Reviews

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Managed IT Services for Clearance Company

  • IT Managed Services
  • Less than $10,000
  • Aug. - Sep. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They always find a solution to any problems we are facing."

Aug 11, 2021
CFO, Cleared By Ashley, Inc.
Todd Kravitz
Verified
  • Legal
  • Los Angeles, California
  • 1-10 Employees
  • Online Review
  • Verified

A clearance company hired GenCare for managed IT services. They’re setting up and managing the company’s technology-related concerns to improve business efficiency. 

Showing 71-71 of 71 Reviews

Our Story

GenCare grew by guiding clients through major technology transitions with minimal disruption, from early network environments to today’s cloud and security demands. That experience shaped a disciplined, documentation‑first approach focused on preparation, clarity, and steady progress rather than reactive fixes.

Meet the Team

Jeff Baker

Jeff BakerVP Sales

Jeff Baker is VP of Sales at GenCare, helping organizations make confident technology decisions through clear guidance, practical planning, and long‑term IT partnerships focused on stability and trust.

Charles Chiu

Charles ChiuDirector of Technical Services

Charles Chiu is Director of Technical Services at GenCare, leading engineering teams with a methodical, security‑focused approach shaped by deep Microsoft expertise and years of hands‑on systems experience.

What Sets Us Apart

Fast, human support that’s easy to reach

Clients consistently say they get real help quickly—no chasing, no silence, no runaround. Requests are acknowledged fast and carried through to resolution, which is why support feels dependable, not frustrating. It's right there in our reviews: “acknowledged and resolved as quickly as possible."

Clear explanation - no technical or sales pressure

Our reviews show clients feel talked with, not talked at. Our team explains what’s happening in plain language, without upselling or making people feel behind. That clarity builds confidence instead of tension. Read it in our client's own words: “explained everything to me as he was working."

Steady follow‑through clients can rely on

Clients describe consistency—work gets finished, timelines hold, and nothing quietly drops. Follow‑through is visible and reliable, especially compared to past vendors who overpromised and underdelivered. Look through our reviews to see the pattern: “delivered on time and within budget"

Quick Facts

62 Verified Clutch Clients

40 years in business

Tools and Technology

Microsoft Teams
RingCentral
OneDrive
SharePoint
Microsoft Azure
Power BI
Azure

Commonly Asked Questions

Clients often tell us that day‑to‑day IT support used to feel frustrating—slow responses, unclear answers, or feeling like they were bothering someone just to get help. Working with our team is intentionally different. Day to day, support feels accessible, calm, and human. When clients reach out, they get a real response quickly, not a black hole. Issues are acknowledged promptly, explained in plain language, and followed through until they’re fully resolved. Many reviews highlight that our technicians are patient, professional, and willing to take the time to make sure people actually understand what’s happening—not just that the problem is “fixed.” Our helpdesk is designed to reduce stress, not add to it. Clients don’t have to worry about how to phrase a request or whether it’s “important enough.” Whether the issue is simple or complex, our team treats it with the same level of care and attention. If something needs escalation, it happens smoothly without clients having to chase updates. Over time, clients describe the experience as working with a team that knows them, remembers their environment, and feels like an extension of their own staff. Support feels steady and dependable, not transactional. The goal is that technology fades into the background—and clients feel confident that when they need help, someone capable and responsive is already there.

Many of our clients come to us after dealing with missed deadlines, unclear ownership, cost surprises, or vendors who went quiet once a project started. Our project management process is designed specifically to eliminate those problems. We begin by setting clear priorities—technical goals first, then budget and timeline—so everyone understands what matters most from the start. Scope, milestones, and responsibilities are documented before work begins, and progress is tracked in a shared project and ticketing system so nothing disappears or stalls. Clients receive regular updates and fast responses to questions, and we raise risks or changes early rather than letting them turn into surprises. If scope needs to change, we walk through options and use clear change orders so costs and timelines stay transparent. We’re also flexible when client-side constraints arise and adjust schedules collaboratively without losing momentum. Clients often tell us that our projects feel calm, organized, and predictable. They value that we explain decisions clearly, stay accountable to budgets and deadlines, and remain responsive throughout the work—not just at kickoff. The result is projects that stay on track and teams that feel informed and supported the whole way through.

Premier Verified means Clutch independently confirmed GenCare is a legally registered business,
financially sound (Creditsafe: Moderate Risk), and backed by 70 verified client reviews averaging 4.9 stars.

Learn More
Verified Client Reviews
70
Overall Review Rating
4.9
Source
Clutch
Last Updated
July 28, 2026

Business Entity

Business Entity Name General Networks Corporation
Source California Secretary of State
Jurisdiction of Formation California
Date of Formation May 8, 1986
Status Active
Last Updated November 18, 2022
ID 1373802

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated November 18, 2022
Learn More About The Clutch Verification Process

Locations (1)

3524 Ocean View Boulevard Glendale, CA, United States 91208

21 - 30

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Thomas Maxwell