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GenCare

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Your Go-To Provider for Challenging IT Solutions

GenCare is a Los Angeles–based managed IT services provider founded in 1986, focused on delivering reliable, transparent, and human‑centered IT support for organizations that value long‑term stability over short‑term fixes. As a 100% employee‑owned company with no long‑term contracts, we help clients reduce risk, improve clarity, and move forward confidently with technology that actually supports their work.

GenCare is a Clutch Top IT Services Firm in Los Angeles.

  • Min project size
    $5,000+
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Glendale, CA
  • Year founded
    Founded 1986

Overview by:

Reviewer avatar
Charles Chiu
Director of Technical Services About the Team

1 Locations

  • Glendale , CA

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate Undisclosed
    Rating for cost 4.7 /5

    What Clients Have Said

    GenCare offers competitive pricing for IT services, with project costs ranging from $2,000 to $500,000 depending on client needs. Clients report high value for cost, citing responsiveness and effective solutions, though some desire more transparency in billing and lower monthly management fees.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 58 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    GenCare Review Insights

    Overall Review Rating

    4.9
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.7
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Project Management Excellence

      GenCare demonstrates strong project management skills, delivering projects on time and within budget. They maintain clear communication with clients, ensuring alignment on timelines and project expectations.

    • Flexibility and Adaptability

      GenCare is noted for their ability to tailor services to client needs, offering flexible solutions without pushing unnecessary services. This client-centric approach is highly valued and enhances their reputation.

    • Effective Communication Channels

      GenCare effectively uses various communication channels, including email, phone, and ticketing systems, to maintain clear and efficient client interactions, ensuring issues are addressed promptly.

    • Responsive Customer Support

      Clients praise GenCare for their prompt responses and effective communication. They handle support tickets swiftly, often resolving issues faster than expected, which boosts client satisfaction and trust in their services.

    • High Client Satisfaction

      Overall, clients express high satisfaction with GenCare's services, noting improvements in IT infrastructure and operational efficiency. Their reliable support and expert solutions contribute to long-term partnerships.

    • Room for Administrative Improvement

      Some clients noted that while GenCare excels technically, there is room for improvement in administrative areas, suggesting a need for better clarity in billing and administrative processes.

    GenCare Reviews

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    Managed IT Services for Electric Accessories Repair Company

    • IT Managed Services
    • $10,000 to $49,999
    • Mar. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "GenCare has a very prompt response time and always resolves our technical issues."

    Jan 31, 2024
    IT Administrator, Electric Accessories Repair Company
    Anonymous
    • Other industries
    • Glendale, California
    • 11-50 Employees
    • Phone Interview

    GenCare provides managed IT services for an electric accessories repair company. The team provides remote and on-site help desk services and manages the client's software licenses, including Microsoft 365.

    Managed IT Services for Clearance Company

    • IT Managed Services
    • Less than $10,000
    • Aug. - Sep. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They always find a solution to any problems we are facing."

    Aug 11, 2021
    CFO, Cleared By Ashley, Inc.
    Todd Kravitz
    Verified
    • Legal
    • Los Angeles, California
    • 1-10 Employees
    • Online Review
    • Verified

    A clearance company hired GenCare for managed IT services. They’re setting up and managing the company’s technology-related concerns to improve business efficiency. 

    Showing 61-62 of 62 Reviews

    Our Story

    GenCare grew by guiding clients through major technology transitions with minimal disruption, from early network environments to today’s cloud and security demands. That experience shaped a disciplined, documentation‑first approach focused on preparation, clarity, and steady progress rather than reactive fixes.

    Meet the Team

    Jeff Baker

    Jeff BakerVP Sales

    Jeff Baker is VP of Sales at GenCare, helping organizations make confident technology decisions through clear guidance, practical planning, and long‑term IT partnerships focused on stability and trust.

    Charles Chiu

    Charles ChiuDirector of Technical Services

    Charles Chiu is Director of Technical Services at GenCare, leading engineering teams with a methodical, security‑focused approach shaped by deep Microsoft expertise and years of hands‑on systems experience.

    What Sets Us Apart

    Fast, human support that’s easy to reach

    Clients consistently say they get real help quickly—no chasing, no silence, no runaround. Requests are acknowledged fast and carried through to resolution, which is why support feels dependable, not frustrating. It's right there in our reviews: “acknowledged and resolved as quickly as possible."

    Clear explanation - no technical or sales pressure

    Our reviews show clients feel talked with, not talked at. Our team explains what’s happening in plain language, without upselling or making people feel behind. That clarity builds confidence instead of tension. Read it in our client's own words: “explained everything to me as he was working."

    Steady follow‑through clients can rely on

    Clients describe consistency—work gets finished, timelines hold, and nothing quietly drops. Follow‑through is visible and reliable, especially compared to past vendors who overpromised and underdelivered. Look through our reviews to see the pattern: “delivered on time and within budget"

    Quick Facts

    61 Verified Clutch Clients

    40 years in business

    Tools and Technology

    Microsoft Teams
    RingCentral
    OneDrive
    SharePoint
    Microsoft Azure
    Power BI
    Azure

    Commonly Asked Questions

    Clients often tell us that day‑to‑day IT support used to feel frustrating—slow responses, unclear answers, or feeling like they were bothering someone just to get help. Working with our team is intentionally different. Day to day, support feels accessible, calm, and human. When clients reach out, they get a real response quickly, not a black hole. Issues are acknowledged promptly, explained in plain language, and followed through until they’re fully resolved. Many reviews highlight that our technicians are patient, professional, and willing to take the time to make sure people actually understand what’s happening—not just that the problem is “fixed.” Our helpdesk is designed to reduce stress, not add to it. Clients don’t have to worry about how to phrase a request or whether it’s “important enough.” Whether the issue is simple or complex, our team treats it with the same level of care and attention. If something needs escalation, it happens smoothly without clients having to chase updates. Over time, clients describe the experience as working with a team that knows them, remembers their environment, and feels like an extension of their own staff. Support feels steady and dependable, not transactional. The goal is that technology fades into the background—and clients feel confident that when they need help, someone capable and responsive is already there.

    Many of our clients come to us after dealing with missed deadlines, unclear ownership, cost surprises, or vendors who went quiet once a project started. Our project management process is designed specifically to eliminate those problems. We begin by setting clear priorities—technical goals first, then budget and timeline—so everyone understands what matters most from the start. Scope, milestones, and responsibilities are documented before work begins, and progress is tracked in a shared project and ticketing system so nothing disappears or stalls. Clients receive regular updates and fast responses to questions, and we raise risks or changes early rather than letting them turn into surprises. If scope needs to change, we walk through options and use clear change orders so costs and timelines stay transparent. We’re also flexible when client-side constraints arise and adjust schedules collaboratively without losing momentum. Clients often tell us that our projects feel calm, organized, and predictable. They value that we explain decisions clearly, stay accountable to budgets and deadlines, and remain responsive throughout the work—not just at kickoff. The result is projects that stay on track and teams that feel informed and supported the whole way through.

    Locations (1)

    3524 Ocean View Boulevard Glendale, CA, United States 91208

    21 - 30

    Contact GenCare

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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