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GenCare

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Your Go-To Provider for Challenging IT Solutions

GenCare is a Los Angeles–based managed IT services provider founded in 1986, focused on delivering reliable, transparent, and human‑centered IT support for organizations that value long‑term stability over short‑term fixes. As a 100% employee‑owned company with no long‑term contracts, we help clients reduce risk, improve clarity, and move forward confidently with technology that actually supports their work.

GenCare is a Clutch Top IT Services Firm in Los Angeles.

  • Min project size
    $5,000+
  • Hourly rate
    Undisclosed
  • Employees
    10 - 49
  • Locations
    Glendale, CA
  • Year founded
    Founded 1986

Overview by:

Reviewer avatar
Charles Chiu
Director of Technical Services About the Team

1 Locations

  • Glendale , CA

Service Lines
IT Managed Services
70%
Cloud Consulting & SI
15%
Cybersecurity
15%
Select Focus Area
Cloud Computing Focus
Azure Cloud Consulting & Implementation
100%
IT Managed Services Focus
Help desk
90%
IT Budgeting
10%
Industries
Non-profit
25%
Manufacturing
20%
Medical
20%
Other industries
20%
Business services
10%
Supply Chain, Logistics, and Transport
5%
Clients
Small Business (<$10M)
60%
Midmarket ($10M - $1B)
40%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate Undisclosed
Rating for cost 4.7 /5

What Clients Have Said

GenCare offers competitive pricing with project costs ranging from $2,000 to over $500,000, depending on client needs. Clients appreciate the value for cost, citing significant savings and efficient service. Their responsiveness and quality of support contribute to a favorable perception of their overall value.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 58 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

GenCare Review Insights

Overall Review Rating

4.9
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.7
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Strong Project Management Skills

    GenCare's project management is highlighted for its effectiveness. They are noted for delivering projects on time and within budget, with clear communication and excellent organization, ensuring a smooth process for clients.

  • Expertise in Security and Compliance

    Clients appreciate GenCare's ability to enhance security measures and ensure compliance with industry standards. Their work includes setting up firewalls, conducting vulnerability assessments, and providing cybersecurity training.

  • Challenges with Administration Side

    While GenCare excels in technical support, some clients noted that their administrative support could be improved. This includes providing more detailed billing and better handling of routine administrative tasks.

  • Effective in Handling Complex Projects

    Clients report that GenCare effectively manages complex IT projects, such as cloud migrations and infrastructure upgrades, with minimal disruption to daily operations. Their expertise ensures successful project outcomes.

  • Outstanding Customer Service

    GenCare's customer service is frequently praised for being personable and approachable. They are known for their ability to communicate complex IT issues in understandable terms, fostering strong client relationships.

  • Communication and Transparency

    GenCare is praised for their transparency in communication and project management. Clients appreciate their clear documentation and regular updates, which help maintain trust and ensure project alignment.

GenCare Reviews

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Industry
Location

Cloud Migration Services for Citrus Products Company

  • Cloud Consulting & SI
  • Confidential
  • Sep. 2024 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

“GenCare’s employees’ longevity is impressive.”

Jun 9, 2026
IT Manager, Vita-Pakt Citrus Products
Thomas Maxwell
Verified
  • Food & Beverage
  • Bakersfield, California
  • 201-500 Employees
  • Online Review
  • Verified

GenCare has migrated a citrus products company's infrastructure from on-premise to the cloud. They have audited the client's licensing, secured their network, and provided ongoing desktop and server support.

Managed IT Services for Electric Accessories Repair Company

  • IT Managed Services
  • Help desk
  • $10,000 to $49,999
  • Mar. 2021 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"GenCare has a very prompt response time and always resolves our technical issues."

Jan 31, 2024
IT Administrator, Electric Accessories Repair Company
Anonymous
  • Other industries
  • Glendale, California
  • 11-50 Employees
  • Phone Interview

GenCare provides managed IT services for an electric accessories repair company. The team provides remote and on-site help desk services and manages the client's software licenses, including Microsoft 365.

Managed IT Services for Clearance Company

  • IT Managed Services
  • Less than $10,000
  • Aug. - Sep. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They always find a solution to any problems we are facing."

Aug 11, 2021
CFO, Cleared By Ashley, Inc.
Todd Kravitz
Verified
  • Legal
  • Los Angeles, California
  • 1-10 Employees
  • Online Review
  • Verified

A clearance company hired GenCare for managed IT services. They’re setting up and managing the company’s technology-related concerns to improve business efficiency. 

Showing 61-63 of 63 Reviews

Our Story

GenCare grew by guiding clients through major technology transitions with minimal disruption, from early network environments to today’s cloud and security demands. That experience shaped a disciplined, documentation‑first approach focused on preparation, clarity, and steady progress rather than reactive fixes.

Meet the Team

Jeff Baker

Jeff BakerVP Sales

Jeff Baker is VP of Sales at GenCare, helping organizations make confident technology decisions through clear guidance, practical planning, and long‑term IT partnerships focused on stability and trust.

Charles Chiu

Charles ChiuDirector of Technical Services

Charles Chiu is Director of Technical Services at GenCare, leading engineering teams with a methodical, security‑focused approach shaped by deep Microsoft expertise and years of hands‑on systems experience.

What Sets Us Apart

Fast, human support that’s easy to reach

Clients consistently say they get real help quickly—no chasing, no silence, no runaround. Requests are acknowledged fast and carried through to resolution, which is why support feels dependable, not frustrating. It's right there in our reviews: “acknowledged and resolved as quickly as possible."

Clear explanation - no technical or sales pressure

Our reviews show clients feel talked with, not talked at. Our team explains what’s happening in plain language, without upselling or making people feel behind. That clarity builds confidence instead of tension. Read it in our client's own words: “explained everything to me as he was working."

Steady follow‑through clients can rely on

Clients describe consistency—work gets finished, timelines hold, and nothing quietly drops. Follow‑through is visible and reliable, especially compared to past vendors who overpromised and underdelivered. Look through our reviews to see the pattern: “delivered on time and within budget"

Quick Facts

61 Verified Clutch Clients

40 years in business

Tools and Technology

Microsoft Teams
RingCentral
OneDrive
SharePoint
Microsoft Azure
Power BI
Azure

Commonly Asked Questions

Clients often tell us that day‑to‑day IT support used to feel frustrating—slow responses, unclear answers, or feeling like they were bothering someone just to get help. Working with our team is intentionally different. Day to day, support feels accessible, calm, and human. When clients reach out, they get a real response quickly, not a black hole. Issues are acknowledged promptly, explained in plain language, and followed through until they’re fully resolved. Many reviews highlight that our technicians are patient, professional, and willing to take the time to make sure people actually understand what’s happening—not just that the problem is “fixed.” Our helpdesk is designed to reduce stress, not add to it. Clients don’t have to worry about how to phrase a request or whether it’s “important enough.” Whether the issue is simple or complex, our team treats it with the same level of care and attention. If something needs escalation, it happens smoothly without clients having to chase updates. Over time, clients describe the experience as working with a team that knows them, remembers their environment, and feels like an extension of their own staff. Support feels steady and dependable, not transactional. The goal is that technology fades into the background—and clients feel confident that when they need help, someone capable and responsive is already there.

Many of our clients come to us after dealing with missed deadlines, unclear ownership, cost surprises, or vendors who went quiet once a project started. Our project management process is designed specifically to eliminate those problems. We begin by setting clear priorities—technical goals first, then budget and timeline—so everyone understands what matters most from the start. Scope, milestones, and responsibilities are documented before work begins, and progress is tracked in a shared project and ticketing system so nothing disappears or stalls. Clients receive regular updates and fast responses to questions, and we raise risks or changes early rather than letting them turn into surprises. If scope needs to change, we walk through options and use clear change orders so costs and timelines stay transparent. We’re also flexible when client-side constraints arise and adjust schedules collaboratively without losing momentum. Clients often tell us that our projects feel calm, organized, and predictable. They value that we explain decisions clearly, stay accountable to budgets and deadlines, and remain responsive throughout the work—not just at kickoff. The result is projects that stay on track and teams that feel informed and supported the whole way through.

Locations (1)

3524 Ocean View Boulevard Glendale, CA, United States 91208

21 - 30

Contact GenCare

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Vita-Pakt

(1)
Vita-Pakt Logotype

Thomas Maxwell