Genatec

BACKGROUND

Please describe your company and your position there.

I am the vice-president of an Engineering Consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genatec?

Genatec was instrumental in setting up our business in 2013 and offering support though out the years. When we moved location (twice), they took care of all our needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Genatec.

Describe the project in detail and walk through the stages of the project.

Genatec assisted us in setting up all our IT needs including the VoIP telephone system and our Sonic Wall firewalls for our office set up in 2013. They were always present and helpful throughout the process.

How many resources from the vendor's team worked with you, and what were their positions?

Our initial contact in 2013 was Domenic and then Cam took care of our Sonic Wall needs. Genatec coordinated the wiring and IT setup within our office, then in 2015 when we moved to another location. They also assisted us again in 2020 when we moved back near our first location.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Each set up (initial one in 2013) and subsequent moves (2015 and 2020) was smooth and seamless. We never lost service or ability to use our IT services. For a small dynamic company like ours, their efforts were and still are greatly appreciated.

How effective was the workflow between your team and theirs?

Before beginning we had a discussion and came up with a plan to ensure a smooth transition. The communication was clear, and the execution was stellar.

What did you find most impressive or unique about this company?

They are able to guide us in all our IT needs and needless to say we believe that they are always providing ABCD service (Above and Beyond the Call of Duty).

Are there any areas for improvement or something they could have done differently?

For the time being, I do not know how they could possibly increase their level of service for our needs.

BACKGROUND

Please describe your company and position.

I am the Executive Director of an environmental company.

Describe what your company does in a single sentence.

Represents indigenous rights in wildlife management and research.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• Improve our cyber-security
• Centralize our device management
• Assist with IT questions from staff
• Manage our IT

SOLUTION

How did you find Genatec?

Online Search

Why did you select Genatec over others?

High ratings

How many teammates from Genatec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They did an IT audit, made recommendations to improve security and overall management.

Then they helped us to implement these changes, even giving our staff training on Microsoft suite.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Employees had increased familiarity with the IT tools

Number of accounts using 2 factor authentication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive, and easy to reach by teams, email, or phone. 

They adapted to our needs, even meeting our team in person last minute for a training.

They delivered items on time, including a thorough audit. 

What was your primary form of communication with Genatec?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Genatec is very friendly, responsive, and flexible. 

Are there any areas for improvement or something Genatec could have done differently?

I can't think of anything at the moment, they have been doing a wonderful job.

BACKGROUND

Please describe your company and position.

I am the Director of Les Aliments Kim Phat

Describe what your company does in a single sentence.

Kim Phat has always been a staple to the community and to offer the best of Asia through an ever-growing variety of Asian food products of the best quality, freshness and at the best possible price

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• Create ERP and Accounting system

SOLUTION

How did you find Genatec?

Referral

Why did you select Genatec over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Genatec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A major change for the company from moving to homebase made accounting to full fledge SAGE300 accounting and ERP system. It was a major and much needed move for Company to ensure that we have the tools needed to move forward in today's digital society and business. Accounting and GL was set up for our warehouse and stores, along with an inventory management system. this is to ensure the process of receiving and picking and shipping was moving in the right direction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Move to new system was a success but still need to tweak the system to help us move in correct direction that we hope.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have different project phases, such as analysis of current policy's and how to apply to new sage system - was done on time. Implementation took some time and was within time allocated. Right now, we are going to a new project soon to make the warehouse to keep better inventory and better business processes.

What was your primary form of communication with Genatec?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have very knowledgeable people in all facets of the new Sage system and business practice that we are in. They offered unique and accurate perspectives to help us in our transition to a new system.

Are there any areas for improvement or something Genatec could have done differently?

Yes, we still need help to developed WMS and importing procedures.

BACKGROUND

Please describe your company and position.

I am the Controller of a construction company

Describe what your company does in a single sentence.

Specialized contractor in the civil construction industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• Support

SOLUTION

How did you find Genatec?

Referral

Why did you select Genatec over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Genatec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided hardware setup and onsite and online support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Limited down times and lower than expected costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver on time and are very clear on the process

What was your primary form of communication with Genatec?

In-Person Meeting

What did you find most impressive or unique about this company?

The availability, quick responses and transparency

Are there any areas for improvement or something Genatec could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Business Technology Supervisor

Describe what your company does in a single sentence.

We import, export, and manufacture fresh and frozen fish and seafood.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• Implement new Hand Held Scanners
• Manage a 3PL system
• Manage our IT

SOLUTION

How did you find Genatec?

Referral

Why did you select Genatec over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Genatec were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Introduce new hand held scanners to our company which allows us to create transactions in our ERP system at a faster pace. Provide training for this new hardware including how to create new Shipment entries, receiving, and bin transfers. Provide the hardware necessary to make these scan guns operational.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We calculated how many transactions are now entered using the scanners. We accounted for the time it took for receiving the merchandise and creating the transaction in the system (before and after implementing the scanners).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was a project manager assigned to our project. A timeline was created to manage the scope of our project. We had users assigned to each task as well as a date of delivery. When the project went live, their support team was readily available to help our users implement the new project as seamlessly as possible.

What was your primary form of communication with Genatec?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Genatec's response time is unmatched. If there was an emergency, they would always accommodate us to help fix the issue or recommend us the best solution.

Are there any areas for improvement or something Genatec could have done differently?

No. They are honest about what they can deliver in the appropriate timeframe. Our expectations were always met accordingly.

BACKGROUND

Please describe your company and position.

I am the general manager of western alliance logistics

Describe what your company does in a single sentence.

we are a 3rd party logistics broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• manage our IT
• manage our sage implementation

SOLUTION

How did you find Genatec?

previously worked together

Why did you select Genatec over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Genatec handles our internal IT needs and manages our Sage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

this is an ongoing mandate to date we are very happy

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they respond well to our needs and are always open to discussing options and timing

What was your primary form of communication with Genatec?

Virtual Meeting

What did you find most impressive or unique about this company?

I love how responsive they are to our requests

Are there any areas for improvement or something Genatec could have done differently?

we are happy with their service

BACKGROUND

Please describe your company and position.

I am the Dir Of IT of Artifact Group

Describe what your company does in a single sentence.

Hospitality-Hotels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• Network setup
• IT Security
• IT Support

SOLUTION

How did you find Genatec?

knew about them for a long time

Why did you select Genatec over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Genatec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Genatec assisted to setup Hyatt Network following all Hyatt Standards. They assisted with setting up network forArtifact.Group( Former Sageblan) , Starbucks. Assisting during hotel opening with joining all endpoints to network, configuring users, establishing O365 licenses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Excellent Service on timely manner, professional staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always handling all our needs and requests on timely fashion, lately they assisted as with gmail to O365 migration

What was your primary form of communication with Genatec?

In-Person Meeting

What did you find most impressive or unique about this company?

Dealing with very knowledgeable and professional staff members, the support and timely resolution to our needs. I was delighted with their professionalism, timeliness, and excellent service.

Are there any areas for improvement or something Genatec  could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Operations coordinator of Crochetière Pétrin

Describe what your company does in a single sentence.

We are a law firm specializing in construction and real estate law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genatec to accomplish?

• To manage our entire IT structure

SOLUTION

How did you find Genatec?

Referral, Other

Why did you select Genatec over others?

High ratings, Pricing first our budget, Good value for cost, Referred to me

What was the size of Genatec’s team?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Genatec helps us in the managing of all our IT structure.

• Remote monitoring of the IT infrastructure 24/7/365
• Remote server management
• Remote management of network security devices
• Client asset management
• Remote storage capacity management
• Remote management of desktops and other network devices
• Support Center

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• No specific projects, Genatec's service in general is a success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always meet the deadlines for responding to our support requests. They always follow up and make sure to respond adequately to our needs and concerns. With Genatec, I feel safe, I don't need to worry about our IT structure.

What was your primary form of communication with Genatec?

Virtual Meeting

What did you find most impressive or unique about this company?

The technicians are competent, patient, and attentive. They make sure to always offer a service that meets our expectations.

Are there any areas for improvement or something Genatec could have done differently?

No, it's perfect.

BACKGROUND

Please describe your company and your position there.

We are a boutique insurance brokerage firm and I am the VP opersations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genatec?

They are hired on an ongoing basis to manage all our IT needs and some projects as they come.

SOLUTION

How did you select this vendor and what were the deciding factors?

They are recommended to us, and we stay with them as we love the service.

Describe the project in detail and walk through their service package.

They have done migrations of our complete systems, cyber security analysis, replacement of outdated equipment, general IT help and management

How many resources from the vendor's team worked with you, and what were their positions?

Multiple as they have project managers, general IT service reps, on site reps and so on..

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we continue to be happy with their service and each project has ended in complete satisfaction

How effective was the workflow between your team and theirs?

Great communication of deliverables and dates

What did you find most impressive or unique about this company?

Ability to research what we asked and come back with a comprehensive solution as well as innovative out of the box ideas

Are there any areas for improvement or something they could have done differently?

nope

BACKGROUND

Please describe your company and your position there.

Batteries Expert is your one stop shop for all your portable and alternative energy solutions for a wide variety of applications. I join the IS team as a Point of sales solutions and alternative technologies coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genatec?

Our company needed IT support and help to improve our tools, we did not have the staff on site. Now, Genatec provide on-site and remove IT support and help in managing and training the team on-site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We heard great comments about them and our IT Director works with them and knew how great the team was.

Describe the project in detail and walk through their service package.

They manage all the infrastructure and users. We also ask for training with solutions for our new employees.

How many resources from the vendor's team worked with you, and what were their positions?

For our on-site requirements, we have 2 members of the Support team that help.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When they work with our employees, they resolve quickly the problem and if the problem is not resolve, they look deeper to fix it permanently.

How effective was the workflow between your team and theirs?

Each week, when they are on-site, we begin each day with the request from users. And during the day, they keep me posted as the work they done with our employees.

What did you find most impressive or unique about this company?

Having them with us help improve the service that we provide to our employees. No issues left unsolved. They always fix our issues.

Are there any areas for improvement or something they could have done differently?

They provides an excellent services. No changes required.