GameIN

BACKGROUND

Please describe your company and position.

I am the Assistant VP for Strategic Resource Group at HCA Healthcare

Describe what your company does in a single sentence.

HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation’s leading providers of healthcare services, HCA Healthcare is comprised of 188 hospitals and 2,400+ sites of care in 20 states and the United Kingdom. In addition to hospitals, sites of care include surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics and physician clinics. Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 290,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond. We are proud of the impact we have in our communities through employment, investment and charitable giving. HCA Healthcare is a learning health system that uses our approximately 37 million annual patient encounters to advance science, improve patient care and save lives. At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care. Note: Be alert for fraudulent job postings, emails, and phone calls. HCA Healthcare will never send you money or ask you to send money during the interview or hiring process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• We wanted to redesign our user interface to make it easier and more intuitive for radiologists and technicians to use. We also needed to move our backend systems to the cloud so we could scale better, increase uptime, and meet regulatory requirements.

SOLUTION

How did you find GameIN?

Referral

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from GameIN were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GameIN handled UX research, created user personas, designed wireframes, and built a new design system. They also planned and executed the migration from on-premise infrastructure to a cloud-native architecture, set up CI/CD pipelines, and integrated everything with hospital systems like PACS and EHR. Plus, they provided post-launch support and training for our teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw higher user satisfaction and better usability, faster onboarding for new staff, and improved system reliability and scalability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had bi-weekly sprint demos and regular updates. The team is very responsive and consistently delivers on time.

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine thoughtful design with deep cloud expertise and a solid understanding of hospital workflows really stood out.

Are there any areas for improvement or something GameIN could have done differently?

The technical documentation could be simplified to be easier for non-technical people to understand.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Clemenceau Medical Center Hospital - Dubai

Describe what your company does in a single sentence.

Clemenceau Medical Center - Dubai, in affiliation with Clemenceau Medical Center Beirut & Riyadh, is a fully equipped state-of-the-art hospital with cutting-edge medical equipment and innovation technology and world-renowned medical professionals. CMC Dubai brings a legacy of excellence to the region that is focused on our gold of patient centered healthcare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• Redesign interfaces across hospital systems (patient management, scheduling, radiology). Migrate legacy on-prem infrastructure to the cloud for scalability, performance, and HIPAA compliance.

SOLUTION

How did you find GameIN?

• Online Search
• Clutch Site

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from GameIN were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clemenceau Medical Center – Dubai is a state-of-the-art hospital affiliated with CMC Beirut & Riyadh, providing patient-centered healthcare with advanced technology and expert professionals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster task completion and improved operational efficiency Reduced downtime and better system reliability Positive feedback from staff and patients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bi-weekly sprints, milestone reviews Seamless communication via Slack, email, and video calls

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by GameIN's combination of healthcare domain expertise with strong technical knowledge and real-world workflow understanding.

Are there any areas for improvement or something GameIN could have done differently?

Simplify documentation for non-technical stakeholders.

BACKGROUND

Please describe your company and position.

I am the CCO of Shockwave Medical

Describe what your company does in a single sentence.

Shockwave Medical is revolutionizing the interventional treatment of advanced cardiovascular disease by developing technology that targets calcified plaque. Inspired by 30-years of safety and efficacy in kidney stone treatment, our Intravascular Lithotripsy family of catheters delivers localized lithotripsy at the site of cardiovascular calcium that enables gentle balloon dilatation of calcified, stenotic arteries. IVL catheters use sonic pressure waves to preferentially impact hard tissue, disrupting calcium, while leaving soft tissue undisturbed. An integrated balloon catheter then dilates the calcified lesion at low-pressure, restoring blood flow. Stay connected with us at www.ShockwaveMedical.com and on Twitter @ShockwaveIVL

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• Our primary objective was to elevate how we train, educate, and support healthcare professionals and patients using immersive technologies. Traditional training materials — slide decks, videos, and printed guides — simply couldn't convey the complexity of our intravascular lithotripsy technology. Specifically, we hired GameIN to: Provide lifelike surgical simulations that allow interventional cardiologists to practice in a risk-free, repeatable VR environment. Develop AR-based procedural guides for our global field teams that could function in real-time clinical settings. Create empathetic, patient-friendly VR education tools that explained what to expect during cardiovascular procedures, reducing patient anxiety. Design mental health experiences in VR to promote calm, stress relief, and mindfulness among clinicians — especially important for burnout mitigation.

SOLUTION

How did you find GameIN?

• Referral
• Clutch Site

Why did you select GameIN over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from GameIN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was robust and spanned multiple departments and use cases. Key deliverables included:

• Four surgical VR simulations: These were interactive modules simulating our intravascular lithotripsy procedure, complete with real-time feedback, branching paths for complications, and procedural scoring.
• Two AR field training apps: These were mobile and HoloLens-compatible, offering real-time overlays and instructional guides for device usage in various operating room settings.
• A VR-based patient education module: Patients could experience a narrated walkthrough of the procedure in a virtual cath lab, including a calming pre-op visualization and step-by-step recovery expectations.
• A mental wellness VR environment: Inspired by natural settings (mountains, forest trails), this module included guided breathing, mindfulness prompts, and narrative therapy rooted in cognitive behavioral techniques.
• Backend analytics dashboard: This allowed us to track usage, common errors in training, time spent in simulations, and feedback loops for improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw immediate and long-term impacts:

• Surgeons who had gone through the VR training performed significantly better during their first real procedures — not just technically, but also in confidence and procedural fluidity, according to post-op reviews from our clinical advisors.
• The AR training app was adopted by our field team globally within weeks of release. Several reps reported that it reduced setup errors in high-pressure environments and shortened onboarding time for new staff.
• The patient education module was piloted in select clinics, and patient feedback was overwhelmingly positive. Many noted that it reduced their fear of the procedure and helped them better understand what would happen during and after surgery.
• Perhaps most heartening was the reaction to the mental wellness module. Several clinicians reported that it became part of their post-shift routine. One ICU nurse shared that “it felt like a breath I didn’t realize I’d been holding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GameIN’s project management was exemplary. They used a modified agile framework that suited both iterative development and fixed milestone deliverables. Each sprint was planned with clear priorities, and we had detailed reviews every two weeks.

There was one instance where a mid-sprint adjustment was needed because of a change in our internal compliance review. GameIN restructured their schedule, shifted team members to fast-track a different module, and kept our overall launch date intact. That kind of flexibility made them a dream partner.

They were also highly responsive. Whether it was a late-night query from our surgical advisor or an urgent fix before a conference demo, the GameIN team was always reachable and never missed a beat.

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Three qualities stood out:

• Empathetic technology design: Everything they created, from the tone of the narration in patient modules to the lighting in surgical simulations, was emotionally intelligent and human-centered.
• Clinical immersion: The team shadowed procedures, sat in clinical briefings, and even interviewed patients — their work reflected a deep understanding of the human side of medicine.
• Post-deployment engagement: Even after delivery, GameIN remained engaged with data collection, user feedback analysis, and optimization. Their commitment didn’t stop at the handover.

Are there any areas for improvement or something GameIN could have done differently?

Nothing

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a legal tech company called iLegal Solutions Limited, focusing on offering services through machine learning and AI. We're building an AI-powered robotic advisory service in Arabic and English.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GameIN?

Building the platform and ensuring its engagement properly with our mission and vision.

SOLUTION

What was the scope of their involvement?

Building from scratch, developing and creating everything. this was and currently still is a tedious challenge but with every challenge there is an opportunity to develop. with a can do positive attitude the team has, everything can be achieved, albeit takes longer dependent on resources involved.

What is the team composition?

various team members, though non-dedicated, which led to delays. but in recent month we managed to have dedicated team members and are striding forward properly.

How did you come to work with GameIN?

Knowing the founder from young age, working together on different projects in the past and being able to rely on him and having trust in him led me to want to build this venture with him.

How much have you invested with them?

Total investment up till July 2024 about USD 140K and still on going.

What is the status of this engagement?

Still on going with dedicated staff members performing and reporting directly to us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is developed and is in the last stroll before being rolled out. with major integrations happening in the back-end and tidying up loopholes and ensuring cyber security is managed properly. Evidence will show itself once we launch officially in Q3/Q4 2024.

How did GameIN perform from a project management standpoint?

With every new team and new integrations comes challenges. At the beginning, we were working with a team based out of India, the services were lacking at the beginning and communication was not at best, But when the team from India was dismissed, and we were transitioned to work with the team from Egypt, that helped boost our work much better due to many capabilities and specifically the ability to understand Arabic as we are building a bilingual AI platform that requires certain Arabic strength on the developing side.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to shout out Ali's work. We've been friends for several years, and he has supported me on software integrations and other tasks, which I really appreciate. 

What did you find most impressive about them?

out of the box thinking, willing to make the change, can do attitude, Dont have NO as an Answer, Positive attitude.

Are there any areas they could improve?

Communications at certain instances related to English capabilities when dealing with the dedicated development team, but this is expected when hiring junior members and at least for myself, they have shown me development and growth. Further commitment from the dedicated team should be also shown as for a team to grow they must engage in more R&D in their own time. this is not a 9-5 job and we rest afterwords. we work in a robust competitive and challenging market and expect that our team members are up to the task else they wouldn't last with us and we wouldn't have an edge to this new legal tech market in the region. Lastly excuses on delays re-timely commitments. This needs to improve.

Do you have any advice for future clients of theirs?

Ensure KPI and milestones are agreed upon in writing in advance and ensure having daily meetings at the beginning to ensure all are on track of delivery. This will ensure work is not delayed and is consistent to what has been agreed.

BACKGROUND

Please describe your company and position.

I am the Director of BAMF Health

Describe what your company does in a single sentence.

BAMF Health is the world’s most advanced and comprehensive Theranostics center. Headquartered in Grand Rapids, MI, we use intelligence-based precision medicine to detect and treat cancer and other diseases and conduct clinical trials for novel radiopharmaceuticals. Our overriding mission is to empower patients to become people again.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• Improve system navigation and task efficiency through UX/UI redesign Migrate data platform to Google Cloud for security, scalability, and performance Ensure compliance with healthcare regulations Provide post-launch support and training

SOLUTION

How did you find GameIN?

• Online Search
• Clutch Site

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from GameIN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX/UI redesign: wireframes, prototypes, functional design
Cloud migration with ERP integration, faster analytics, and enhanced security

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced efficiency and faster data processing
Reduced errors and improved accuracy
Scalable cloud infrastructure for growing production

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile methodology, phased delivery, proactive communication, on-time updates

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their industry-specific knowledge, enabling tailored, compliant, and efficient solutions.

Are there any areas for improvement or something GameIN could have done differently?

Provide more detailed initial documentation during onboarding

BACKGROUND

Please describe your company and position.

I am the Chief of Pharmacy Relations, Network and Privacy of Mark Cuban Cost Plus Drug Company, PBC

Describe what your company does in a single sentence.

We produce and sell medicines at transparent profit margins to provide affordable options and address drug shortages in the U.S.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• Improve usability of internal manufacturing systems Migrate to scalable cloud infrastructure Ensure compliance with HIPAA and GxP regulations

SOLUTION

How did you find GameIN?

• Online Search
• Clutch Site

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GameIN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UI/UX revamp for better workflow Cloud migration with enhanced security and scalability Integration of internal systems for real-time data flow Staff training and ongoing support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased efficiency Scalable cloud infrastructure Seamless system integration Enhanced compliance and data security

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile methodology, on-time deliverables, responsive communication

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

GameIN's deep understanding of the pharmaceutical industry and technical solutions stood out.

Are there any areas for improvement or something GameIN could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Director of Talent Acquisitionhea of IQVIA

Describe what your company does in a single sentence.

IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• Redesign UI for healthcare professionals to improve functionality and usability. Migrate legacy systems to secure, scalable cloud infrastructure.

SOLUTION

How did you find GameIN?

• Referral
• Clutch Site

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from GameIN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX/UI research and interviews to improve navigation Cloud migration to Google Cloud with integration to EHR and radiology tools Compliance with HIPAA and other regulations Post-launch support and staff training

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved UI and workflow efficiency Reliable, scalable cloud infrastructure

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On-time delivery, proactive communication, quick response to changes

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by their deep understanding of healthcare combined with creative design and technical expertise.

Are there any areas for improvement or something GameIN could have done differently?

Simplify early-stage technical documentation for non-technical stakeholders.

BACKGROUND

Please describe your company and position.

I am the Owner of Serenus-IT

Describe what your company does in a single sentence.

IT Support made easy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• We were looking for a partner who could: Develop an interactive AR/VR experience to simulate real-world IT service scenarios. Create custom VR training modules for internal onboarding purposes. Design and manage an immersive booth experience for our annual technology showcase, aiming to leave a lasting impression on C-level attendees. Handle end-to-end event management, from logistics and technology integration to on-site support. We didn’t just want visuals—we needed intelligent interactivity that reflected the complexity of our service offerings.

SOLUTION

How did you find GameIN?

• Online Search
• Clutch Site

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from GameIN were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

GameIN’s scope covered both development and event execution:

1. Development Phase:

• Built a custom VR application where users could explore simulated server rooms, handle virtual client support tickets, and experience an incident resolution process in real-time.
• Integrated AR components that allowed users to scan objects with a tablet and receive real-time diagnostics (used in our hardware booth).
• Developed a 360-degree virtual tour of our offshore development center.

         2. Event Management Phase:

• Designed and constructed an interactive event booth with VR headsets, AR tablets, and LED backdrops.
• Coordinated logistics and vendor management, including transportation and booth setup at the convention center.
• Provided technical staffing and live support during the event.
• Created post-event data analytics tools to measure visitor engagement and feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we didn’t quantify every aspect, there were several strong indicators of success:

• The VR simulation became a core part of our internal IT training and continues to be used for onboarding.
• At the expo, our booth saw significantly higher footfall than previous years. The AR/VR demo drew consistent crowds, and we had meaningful engagement with several high-value leads.
• We noticed a spike in social media mentions and shares due to the interactive elements GameIN helped us deploy, which indirectly led to a 30% increase in webinar registrations the following month.
• Our sales and marketing teams reported that the content created by GameIN helped clarify complex services more effectively than traditional demos.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GameIN's project management was methodical and well-organized. Weekly stand-ups were held via video calls, and they used Asana to track tasks and milestones, which gave us real-time visibility into progress.

Deliverables were submitted either on time or slightly ahead of schedule. A memorable example was when we requested a last-minute UI change for the VR interface just two days before a stakeholder preview. Their team not only accommodated the request but had a testable version ready within 24 hours.

They were receptive to feedback and operated with a solution-first mindset. Their responsiveness, especially during the high-pressure pre-event period, helped us avoid potential disruptions.

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were also incredibly adaptive. For example, when we faced bandwidth issues during a live demo, their tech support team reconfigured the network setup on-site within 20 minutes, preventing what could have been an embarrassing technical hiccup.

Are there any areas for improvement or something GameIN could have done differently?

If there’s one area for improvement, it would be their documentation style. While their communication was always clear, some of their handover documents—especially around the AR components—could have been more visual and beginner-friendly for our internal team to manage after the event.

That said, when we pointed it out, they quickly followed up with a set of simplified guides and even offered a short training session for our staff, which helped bridge the gap.

BACKGROUND

Please describe your company and position.

I am the Principal Developer Advocate of HashiCorp

Describe what your company does in a single sentence.

At HashiCorp, we believe infrastructure enables innovation, and we are helping organizations to operate that infrastructure in the cloud. Our suite of multi-cloud infrastructure automation products — all with open source projects at their core — underpin the most important applications for the largest enterprises in the world. 
As part of the once-in-a-generation shift to the cloud, organizations of all sizes, from well-known brands to ambitious start-ups, rely on our solutions to provision, secure, connect, and run their business-critical applications so they can deliver essential services, communications tools, and entertainment platforms worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• We approached GameIN with three primary goals: AR/VR Solution: Develop an immersive experience to demonstrate our infrastructure workflows (e.g., Terraform, Vault) to enterprise clients during conferences and webinars.
• Web Platform Revamp: Redesign our existing developer hub to make it more intuitive and visually engaging.
• Low/No-Code Integration: Implement internal tools using no-code platforms to allow our non-technical teams—especially marketing and customer success—to build workflows without engineering bottlenecks.
• Each goal required not only technical acumen but also a creative interpretation of highly abstract, backend-heavy services in ways that were accessible and engaging.

SOLUTION

How did you find GameIN?

• Online Search
• Clutch Site

Why did you select GameIN over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from GameIN were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was substantial and ambitious:

• AR/VR Module: A full-fledged VR environment that allowed users to visualize and interact with simulated infrastructure environments. It showcased how different components (e.g., Consul, Nomad) communicate, using gamified elements to hold attention. The experience was Oculus-ready and also available in a browser-based 3D mode.
• Web Development: A ground-up redesign of our internal and public-facing documentation and demo environments. GameIN introduced a dynamic content management system and integrated real-time code deployment simulations through animated walkthroughs.
• Low/No-Code Tools: Using platforms like Retool and Make.com, GameIN helped us build drag-and-drop tools that empowered non-engineers to automate onboarding, schedule demos, and manage internal feedback workflows.

The deliverables also included documentation, live training for our teams, and a six-week post-launch maintenance window.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we don't measure success purely in numbers, the impact was visible:

• Conference Impact: The VR showcase became a centerpiece at two major conferences. Attendees lined up to experience it, and several high-profile leads specifically referenced the immersive module as a standout memory.
• Internal Adoption: Our non-technical staff started actively using the no-code tools within weeks of rollout. Previously, these teams relied heavily on engineering backlogs to execute even minor workflows.
• Web Traffic and Engagement: Our developer hub saw improved engagement metrics, particularly on demo pages where users now lingered longer and navigated more deeply.

But more importantly, GameIN helped us shift perception—both internally and externally—of what a software infrastructure company could look and feel like in a digital-first world.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GameIN’s project management was nothing short of stellar. We were assigned a dedicated project manager who maintained weekly stand-ups, bi-weekly sprint reviews, and maintained a transparent dashboard using tools like Notion and Jira.

Even when we made mid-project adjustments—such as pivoting one VR use case from technical education to client marketing—GameIN recalibrated without any lag or excuses. Their ability to remain agile, yet keep timelines intact, was a significant strength.

They were especially responsive. One instance that stood out: we experienced an unexpected stakeholder pushback just before a product showcase. GameIN’s team worked overnight to make adjustments to the AR walkthrough based on last-minute feedback and even sat in during our internal dry run the next morning.

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set GameIN apart was their ability to bridge imagination with implementation. It’s easy to find technically proficient vendors. What’s rare is a team that can take something as conceptually dense as infrastructure automation and turn it into an intuitive and emotionally resonant experience.

They weren’t just building “features”—they were crafting narratives. The VR environment didn’t just look cool; it taught, engaged, and delighted. Similarly, their use of no-code platforms was done with strategic intent, not just checkbox implementation.

Their culture also deserves mention—they collaborated with genuine curiosity, not just professionalism. It felt less like a vendor relationship and more like a co-creation.

Are there any areas for improvement or something GameIN could have done differently?

I don't think so

BACKGROUND

Please describe your company and position.

I am the Experienced General Manager of Placemakr

Describe what your company does in a single sentence.

Whether you’re with us for a day or a year, staying in a pop-up hotel or an apartment, Placemakr is blurring the lines between hospitality and home. With convenient tech, hotel amenities, and plenty more, it’s a whole new way to stay.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GameIN to accomplish?

• Our core goal was to redefine guest experiences at Placemakr properties by merging entertainment with hospitality. We specifically wanted to: Drive deeper engagement with both short-term guests and long-term residents.
• Launch a series of hybrid events that could be experienced in-room, on-site, or remotely.
• Develop virtual concerts that felt personal and interactive rather than passive.
• Create unique brand moments that blended community, music, and technology.

SOLUTION

How did you find GameIN?

• Online Search
• Clutch Site

Why did you select GameIN over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from GameIN were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was broad, and GameIN treated it with impressive structure and depth. Deliverables included:

• Three fully-produced hybrid concerts hosted across different Placemakr properties. These were streamed live, but also offered interactive overlays where virtual attendees could vote on setlists, send real-time reactions, and unlock virtual meet-and-greets.
• A gamified engagement platform accessible via QR codes in guest rooms and lobbies. Guests could participate in trivia, scavenger hunts, or music-themed mini-games—earning real-world rewards like discounts or VIP access.
• An interactive media installation in our D.C. location’s lobby, allowing passersby and guests to engage with a digital mural that responded to sound and motion, promoting upcoming events.
• A custom reporting dashboard that helped our marketing and hospitality teams track guest interaction levels, dwell time, and sentiment analysis post-event.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Some of the clear signs of success for us included:

• A noticeable uptick in returning guests who cited the events as part of their reason for choosing Placemakr.
• Strong social media traction—one of the virtual concert clips even went semi-viral on TikTok, driving new traffic to our property landing pages.
• The interactive lobby installation drew in foot traffic and helped convert casual interest into actual bookings.
• Over the span of three months, we saw meaningful increases in guest interaction scores from post-stay surveys, especially in properties where activations were hosted.

Most importantly, GameIN helped us connect emotionally with our guests in a way that felt authentic, fun, and on-brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GameIN’s project management was exceptional. They used a combination of Monday.com for task tracking and Slack channels for real-time communication. Their team led bi-weekly status meetings, provided detailed documentation, and were proactively transparent about timelines, deliverables, and dependencies.

They adapted swiftly when a major artist had to cancel last-minute, managing to line up a well-known local act within 36 hours. The replacement concert was not only delivered on time but also ended up receiving even more engagement due to the localized tie-in. Their responsiveness to our changing needs was fast, empathetic, and effective.

What was your primary form of communication with GameIN?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

GameIN’s blend of creativity and technical acumen was easily the standout element. Many companies can produce an event or create an app, but very few can design an ecosystem of engagement where all elements—virtual and physical—feel thoughtfully interwoven.

They also treated our guests like their own. During one of the hybrid concerts, a tech hiccup affected a few remote viewers. The GameIN team personally followed up with those attendees, offering them exclusive behind-the-scenes footage and a chance to interact live with the artist post-show. That kind of care is rare.

Are there any areas for improvement or something GameIN could have done differently?

There was very little that fell short, but if we were to point out one area for growth, it would be in the handover documentation post-project.