Gain America Inc.

BACKGROUND

Please describe your company and your position there.

Director at India Gems

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gain America Inc., and what were your goals?

Oracle cloud services, with implementation of service cloud.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found online, in person meeting.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initial request of proposal was replied with time and material with price codes. Each milestone was delivered timely as agreed towards the time of completion.

How many people from the vendor's team worked with you, and what were their positions?

Approximately Ten people, from developer, architects and analysts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our project goal was completed on time.

Describe their project management style, including communication tools and timeliness.

Excellent

What did you find most impressive or unique about this company?

On site In person support and meetings.

Are there any areas for improvement or something they could have done differently?

None