The frank Agency

BACKGROUND

Please describe your company and position.

I am the Business Analyst of E3 Spark Plugs

Describe what your company does in a single sentence.

We sell spark plugs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The frank Agency to accomplish?

• We were dealing with technical site issues that were quietly hurting our search rankings. As a spark plug brand competing against giants, we couldn`t afford to lose ground on organic search. We brought The frank Agency in to diagnose what was broken and fix it.

SOLUTION

How did you find The frank Agency?

Online Search

Why did you select The frank Agency over others?

• Great culture fit
• Good value for cost

How many teammates from The frank Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They ran a full technical SEO audit, fixed underlying site structure issues and optimized our metadata and indexing. A big focus was our cross reference guide, a critical part of how customers find the right E3 plug for their vehicle and getting our product category pages ranking properly for spark plug related searches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Two things stood out clearly: 

Our rankings improved for spark plug searches we`d been struggling to crack and cross reference pages started gaining real visibility.

For a brand where customers search by vehicle make and plug type, that visibility directly impacts whether they find us or a competitor.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Straightforward and on schedule. They explained technical fixes in plain terms, useful when you are a business analyst trying to connect SEO work t actual business outcomes. No chasing them for updates.

What was your primary form of communication with The frank Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

They understood that our cross reference tool and product pages aren`t just content, they are how customers actually shop for spark plugs. That product level understanding shaped everything they did and made the SEO work genuinely relevant to our business.

Are there any areas for improvement or something The frank Agency could have done differently?

Nothing significant. The collaboration was smooth, and the results showed up where it mattered.

BACKGROUND

Please describe your company and position.

I am the Senior Solutions Consultant of Laivly

Describe what your company does in a single sentence.

Laivly helps the world`s leading brands operationalize AI in the contact center with the help of Sidd, our AI platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The frank Agency to accomplish?

• The frank Agency help to strengthen our social media presence and communicate our AI driven customer support solutions more clearly to SaaS and enterprise audiences.
• The frank Agency help to strengthen our social media presence and communicate our AI driven customer support solutions more clearly to SaaS and enterprise audiences.

SOLUTION

How did you find The frank Agency?

recommendation

Why did you select The frank Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from The frank Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team developed a social media strategy, created Linkedin content focused on AI support automation, and managed ongoing posting and engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw stronger engagement on Linkedin posts and steady growth in followera from CX leaders and SaaS operators exploring AI suppirt solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were organized and consistent with delivery, sharing content calendars and responding quickly when we needed adjustments.

What was your primary form of communication with The frank Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

They took time to understand our technology and translated complex AI support capabilities into social content that business audiences could easily understand.

Are there any areas for improvement or something The frank Agency could have done differently?

productive collaboration so no dislike or issue.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of HeartSciences

Describe what your company does in a single sentence.

HeartSciences is a medical technology company focused on applying innovative AI based technology to ECGs to expand and improve ECG clinical utility.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The frank Agency to accomplish?

• As a company focused on advanced cardiac diagnostics, we wanted to ensure that healthcare professionals, researchers, and potential partners could more easily discover information about our technology and platform online.
• We hired The frank Agency to strengthen our organic search visibility and improve how our AI-driven ECG technology appears in search results

SOLUTION

How did you find The frank Agency?

Referral

Why did you select The frank Agency over others?

• Pricing fit our budget
• Referred to me

How many teammates from The frank Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• The team began with a detailed technical SEO audit of our website and implemented improvements to site structure, metadata, and indexing.
• They also conducted keyword research around cardiovascular diagnostics, ECG technology, and AI in healthcare.
• Their work included optimizing core pages, improving technical performance, and providing guidance on SEO-focused content related to our technology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed improved visibility for several targeted search terms related to ECG diagnostics and medical AI, along with a steady increase in organic traffic to key product and technology pages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Their team was organized and responsive.
• Deliverables were completed on schedule, and they were proactive in explaining technical changes and SEO progress.

What was your primary form of communication with The frank Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to quickly understand the technical aspects of our ECG technology and translate that into practical SEO improvements stood out.

Are there any areas for improvement or something The frank Agency could have done differently?

The engagement was productive overall.