FatLab Web Support is a managed WordPress hosting and support company built for businesses and nonprofits that rely on their websites every day. We don’t just keep your site online — we make sure it’s fast, secure, and supported by real people who care.
Founded on 25+ years of web development experience, FatLab was created to bridge the gap between traditional web hosts and full-service agencies. Our clients get the best of both worlds: enterprise-grade infrastructure powered by Cloudflare Enterprise, Imunify360 security, and global CDN caching — combined with personal, U.S.-based support from an experienced team that actually understands your website.
We specialize in hosting, maintenance, and performance optimization for WordPress. Every plan includes advanced security, proactive monitoring, backups, updates, malware scanning and cleanup, SSL management, and developer access when you need it. Our systems automatically watch your sites 24/7/365 — if something goes wrong, we’re already on it before you even notice.
FatLab serves a wide range of organizations — from national nonprofits and advocacy groups to professional associations, healthcare organizations, and creative agencies. Our clients trust us to handle their mission-critical websites because we make their digital operations simpler, safer, and faster.
We believe hosting should come with real support. That means no endless hold times, no ticket black holes, and no passing the blame between developers and hosts. At FatLab, you always know who to call — and you get an expert who can actually solve the problem.
In short, we’re not just another hosting company. We’re your website’s best friend — reliable, responsive, and always watching out for you.
FatLab Web Support offers good value for cost, with clients noting their pricing fits budgets and delivers quality. Projects include website overhauls and managed hosting for multiple sites, with timely responses and excellent support. No specific pricing details are provided, but overall satisfaction is high.
The company is noted for successfully migrating and integrating multiple websites without any downtime or issues. This capability is particularly valued by clients needing reliable web operations.
Reliable Managed Hosting
Clients praised FatLab Web Support for providing reliable managed hosting services, ensuring consistent uptime, security, and performance. The seamless migration and zero security incidents were highlighted as major achievements.
No Notable Areas for Improvement
Across multiple reviews, clients did not identify any significant areas for improvement, indicating a high level of satisfaction with FatLab Web Support's services.
Strong Technical and Interpersonal Skills
FatLab Web Support combines technical expertise with strong interpersonal skills, making them easy and enjoyable to work with. Their ability to communicate complex technical concepts effectively is appreciated by clients.
Personalized and Collaborative Approach
FatLab Web Support is recognized for their personalized and collaborative approach, ensuring clients feel involved and informed throughout project developments. This approach fosters trust and satisfaction.
"FatLab Web Support’s work is very time-efficient, and they’re excellent to work with."
Mar 23, 2026
Comms Coordinator, International Social Service- USA
Micah Logan
Verified
Non-profit
Baltimore, Maryland
11-50 Employees
Online Review
Verified
FatLab Web Support overhauled a website for a nonprofit organization to make it more modern and easier to maintain. The team continued to manage the site and make requested updates.
FatLab Web Support delivered a fully created website that exceeded the client's expectations. The team's project management was excellent and efficient. Moreover, FatLab Web Support understood the client's brand and mission well.
BACKGROUND
Introduce your business and what you do there.
I’m the communications coordinator for a nonprofit organization. We provide case management and technical assistance to protect and reunite children and families separated by borders. We work through a global network of legal and social work professionals.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish for your organization?
We needed help with a website reconstruction and rebrand.
SOLUTION
What was the scope of their involvement?
FatLab Web Support has done a complete overhaul of our previous website and transformed it into something modern and easy to maintain on our end. They’ve handled all aspects besides design. Since then, they’ve helped manage the website and make updates as requested.
What is the team composition?
We’ve worked with two teammates from FatLab Web Support.
How did you come to work with FatLab Web Support?
They were referred to me. I chose them because they were a great culture fit and had good value for the cost.
What is the status of this engagement?
We started working with them in January 2020, and our engagement ended in March 2020.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
FatLab Web Support has delivered a fully created website that exceeds our expectations. The site is visibly better, easier to maintain, and supports all necessary functions.
How did FatLab Web Support perform from a project management standpoint?
FatLab Web Support’s project management is excellent and efficient. Our primary form of communication is virtual meetings.
What did you find most impressive about them?
FatLab Web Support’s work is very time-efficient, and they’re excellent to work with. The process is personal and speedy. They also understand our brand and mission well.
"They are extremely supportive and always willing to answer any questions we have."
Mar 23, 2026
Communications Manager, New Jersey Future
Anonymous
Verified
Non-profit
Trenton, New Jersey
11-50 Employees
Online Review
Verified
FatLab Web Support provides managed hosting for a nonprofit organization's website. The team handles site maintenance, security monitoring, and technical troubleshooting support.
FatLab Web Support has migrated five websites with zero downtime, maintaining uninterrupted uptime and security across all properties. The team delivers items on time and is highly responsive to the client's needs. Their transparency and personable approach stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Communications Manager of New Jersey Future
Describe what your company does in a single sentence.
A nonprofit, nonpartisan organization working to create thriving communities across New Jersey by advancing smart, equitable growth, redevelopment, and infrastructure investments through original research, innovative policy development, coalition-building, advocacy, and hands-on strategic assistance.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Find a reliable managed hosting partner for five topic-focused nonprofit websites that could guarantee critical uptime and provide fast, responsive technical support. Migrate away from the previous hosting provider and establish a single point of contact for all web operations.
SOLUTION
How did you find FatLab Web Support?
Online Search
Why did you select FatLab Web Support over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referrals were extremely positive
Describe the scope of work in detail. Please include a summary of key deliverables.
Provides streamlined site hosting and maintenance with security monitoring and technical troubleshooting support
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Migrated 5 websites with zero downtime during the transition. Delivered rapid support response times, typically resolving issues within minutes or hours. Maintained uninterrupted uptime and zero security incidents across all five properties, including a headless WordPress environment.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They always deliver items in a very timely manner. They are very responsive to our needs. I always appreciate how communicative they are. Ritz and the FatLab team keep us posted on the progress of an item being troubleshooted. When a problem is resolved, they provide a detailed explanation that is valuable to us in understanding the issues. They are extremely supportive and always willing to answer any questions we have.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Our nonprofit has the unique need of having multiple websites to maintain. FatLab stepped in and made everything simple. To have one place that all our sites can be securely hosted, monitored, and maintained with on-call support was a game-changer. I was impressed with how FatLab was able to seamlessly step in and take over hosting all our sites with no downtime or issues. Their unique brand of transparency and personability made me feel comfortable working with them. They've continued to prove again and again how reliable, communicative, and supportive their team is anytime we have a question or put in a ticket.
Are there any areas for improvement or something FatLab Web Support could have done differently?
None! Shane, Ritz, and the FatLab team have been tremendous.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed Hosting Services for Human Services Council
Director of Operations, Human Services Council Of New York
Jason Wu
Verified
Non-profit
New York City, New York
1-10 Employees
Online Review
Verified
FatLab Web Support provides managed hosting services for a human services council. The team ensures the client's website is updated and backed up, and assists with web hosting migrations.
FatLab Web Support has delivered five years of uninterrupted hosting with zero security incidents. The client can request meetings with the team whenever they need help or want to implement ideas. FatLab Web Support provides regular updates and feedback and is responsive and thoughtful.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of Human Services Council Of New York
Describe what your company does in a single sentence.
Advocates on behalf of the human services sector
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Find a reliable managed hosting partner that would ensure consistent uptime, security, and performance — eliminating infrastructure concerns so the internal team could focus on content and operations with confidence that expert support was available.
SOLUTION
How did you find FatLab Web Support?
Online Search
Why did you select FatLab Web Support over others?
Pricing fit our budget
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
FatLab manages the upkeep of our website, ensuring it remains updated and backed up. They provide thought partnership and support when we consider moving our web hosting or run into issues with our website. They have also been good about working with us on suggesting improvements and implementing them. They are quick and responsive to our needs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivered 5+ years of uninterrupted hosting with zero security incidents. Minimal support requests throughout the partnership — a direct reflection of hosting reliability. Internal team maintains full content independence day-to-day.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They deliver items on time. I can request meetings with their teams whenever I need help with something or have an idea I'd like to implement. They provide regular updates/feedback during the project as needed.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are responsive and thoughtful when working through new projects.
Are there any areas for improvement or something FatLab Web Support could have done differently?
n/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO, Web Development & Maintenance for Digital Mktg Agency
Search Engine OptimizationWeb Development
Website Maintenance
Confidential
Apr. 2012 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Our experience with FatLab Web Support has been great, which is why it has lasted for more than 10 years."
Mar 19, 2026
Digital Strategist, Andigo Media
Andrew Schulkind
Verified
Advertising & marketing
New York City, New York
1-10 Employees
Online Review
Verified
FatLab Web Support provides web development support for a digital marketing agency. The team is responsible for handling custom development, SEO, security, and maintenance projects.
FatLab Web Support has delivered on-demand support for over 10 years, including custom feature development, technical SEO optimization, bug fixes, security reviews, and malware remediation. FatLab Web Support is responsive, and their technical and interpersonal skills make them easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Digital Strategist of Andigo Media
Describe what your company does in a single sentence.
Andigo is a digital marketing agency focused on content marketing and web development. We work with B2B companies with revenues between $2 million and $25 million dollars, particularly mission-driven businesses.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Establish a reliable overflow development partner for a digital strategy agency. Provide on-demand technical expertise across custom development, SEO, security, and maintenance without requiring a full-time commitment.
SOLUTION
How did you find FatLab Web Support?
Referral
Why did you select FatLab Web Support over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from FatLab Web Support were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Shane and his team have served as a pressure-release valve for our in-house team in times of high demand, team-member vacations, etc. Of the course of our working relationship, Fat Lab has been unfailingly responsive to our needs and our clients' timelines. They have also been expert in troubleshooting issues with existing code as well as recommending approaches for new features and functionality.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Delivered on-demand support across 10+ years covering custom feature development, technical SEO optimization, bug fixes, security reviews, and malware remediation. Maintained a responsive partnership with zero gaps despite irregular project cadence.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Excellent project managment. Responsive whether we reached out via phone, email, or their ticketing platform.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Coders with great technical skills aren't always the best at dealing with the people side of projects. Fat Lab's team combine those two sets of skills in a way that makes them fun and easy to work with.
Are there any areas for improvement or something FatLab Web Support could have done differently?
Our experience with FatLab Web Support has been great, which is why it has lasted for more than 10 years. I can't think of any improvements to suggest.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Always top notch."
Schedule
4.5
On time / deadlines
"They do get busy sometimes ..."
Cost
5.0
Value / within estimates
"The work gets done right the first time. No hassles, no drama."
Willing to Refer
5.0
NPS
Website Redesign & Redevelopment for Veterinary Society
Web DesignWeb Development
$10,000 to $49,999
Nov. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're open to most ideas but will be honest with you if something is not doable and a waste of resources."
Mar 10, 2026
Exec Dir, American Veterinary Society of Animal Behavior
Gage Houser
Verified
Non-profit
Houston, Texas
1-10 Employees
Online Review
Verified
FatLab Web Support redesigned and rebuilt a website for a veterinary society. The team was also responsible for creating a custom membership platform and managing the site.
FatLab Web Support's efforts resulted in satisfactory management of the client's membership platform and automating their member lifecycle. The team was responsive, providing excellent customer service throughout the engagement. FatLab Web Support was also timely and collaborative.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive Director of American Veterinary Society of Animal Behavior
Describe what your company does in a single sentence.
We are a members only, non-profit organization, focused on providing further education and resources to Veterinary Professionals interested in animal behavior.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FatLab Web Support to accomplish?
Build a custom membership platform managing five distinct tiers with applicant review, dual payment options, and automated renewals — eliminating manual staff intervention. Create searchable member directories with geographic search so the public can find qualified professionals.
Management of website (updates, glitches, member issues, etc.)
SOLUTION
How did you find FatLab Web Support?
Online Search
Why did you select FatLab Web Support over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from FatLab Web Support were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Being a non-profit, the process may be a little different that most businesses. We started by requesting a proposal from FATLAB for a website rebuild and redesign. They scheduled a meeting with myself and a few board members and they had us go through our wants and needs for the new website. Soon after this meeting, they provided a quote for the work and also provided a very detailed proposal that included a timeline and "what to expect." I then had to get this approved by the Board, then a membership at our general membership meetings, which delayed the project but FATLAB still honored the proposal and they were very patient. Once I had approval, I notified FATLAB and from there, they basically went to work. They finished in the proposed time and they kept me in the loop every step of the way, providing me previews and asking for my input on certain parts of the website. We did have a few hiccups when we switched over, but I was able to quickly get in contact with FATLAB and they were able to fix the problem immediately. They also provide me a detailed report on what they found, why the issue happened, and what they did to fix it.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Manages nearly 800 active members across 5 membership tiers with integrated billing. Automated the full member lifecycle with 7 branded email templates covering applications through renewals. Deployed 11 web forms and multiple searchable directories with interactive mapping.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
FATLAB is very responsive and they provide excellent customer service. I am able to get my questions answered fast and they also provide me with details on the issue so I understand what happened and how it was addressed. They also do great time wise. I am able to alert them of an issue and I have confidence that within 24-48 hours I will have a response and, if the problem is not already fixed, they are actively working on it and will provide me a detailed summary of what they are working on. During our website rebuild, they were able to finish on time and have great support since.
What was your primary form of communication with FatLab Web Support?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very down to earth and easy to talk to. They're open to most ideas but will be honest with you if something is not doable and a waste of resources. The FATLAB team is very kind and friendly when you are interacting with them, whether it be via an email or conference call. I also love how collaborative they are. You really feel like you are a part of the work they do vs. you just paying a faceless entity to throw something together. I have learned SO much from them in regards to using our website because they are more than happy to not only fix your issue, but show you how to do it in the future.
Are there any areas for improvement or something FatLab Web Support could have done differently?
Nothing that I can think of at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-5 of
5 Reviews
Watchdog Managed WordPress Hosting
Watchdog is FatLab's fully managed hosting and website support service. Every plan includes cloud hosting, Cloudflare Enterprise CDN and firewall, 24/7 monitoring, weekly updates, daily backups, malware scanning, and full troubleshooting support. Higher tiers add bundled development hours from our in-house team.
Small
Hosting, security, updates & support included
$99
/month
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Medium
Starter plus 1 hr/mo of development work
$199
/month
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Large
Professional plus 3 hrs/mo, dedicated contact
$349
/month
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Features
Small
$99
/mo
Medium
$199
/mo
Large
$349
/mo
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Daily Automated Backups
Bundled Monthly Development Hours
–
Dedicated Point of Contact
–
–
Small
$99
/mo
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Daily Automated Backups
Bundled Monthly Development Hours
–
Dedicated Point of Contact
–
Medium
$199
/mo
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Daily Automated Backups
Bundled Monthly Development Hours
Dedicated Point of Contact
–
Large
$349
/mo
Cloudflare Enterprise CDN & WAF
24/7 Monitoring & Emergency Response
Weekly Core, Plugin & Theme Updates
Real-Time Malware Scanning & Cleanup
Full Website Troubleshooting Support
Daily Automated Backups
Bundled Monthly Development Hours
Dedicated Point of Contact
Our Story
FatLab Web Support was built on the belief that hosting should come with real support. We combine enterprise-grade WordPress hosting with hands-on help from real developers. Our mission is simple: keep websites fast, secure, and stress-free for the businesses and nonprofits that rely on them. Like our loyal black lab mascot, we’re always watching, protecting, and ready to help when you need us.
Meet the Team
Shane LarrabeePresident
Veteran web developer and founder of FatLab Web Support. Started my career at Ogilvy in the late ’90s and have followed the web’s evolution ever since—building, hosting, and supporting high-performing WordPress sites for businesses and nonprofits.
What Sets Us Apart
Real Support, Not Just Hosting
Most hosts stop at keeping your site online. We go further—monitoring, maintaining, securing, and optimizing every WordPress site we host. When you need help, you get a real developer, not a ticket queue or script reader.
The Perfect Hybrid Partner
We’re not a faceless hosting company or a costly dev agency. FatLab combines both—enterprise-grade hosting with developer-level support. You get technical expertise and personal service without the big-agency overhead.
Experience That Spans the Web’s History
From the early days of the internet to today’s AI-powered web, we’ve seen it all. With 25+ years of experience, we bring deep technical knowledge and practical insight to every site we host and support.
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