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FACILIX, is a Bangladesh-based outsourcing provider delivering reliable, scalable, and cost-effective customer support solutions for global businesses.
Our dedicated team specializes in:
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Inbound & outbound support (voice, chat, email)
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Technical helpdesk & IT support
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Back-office operations (order management, data entry, scheduling)
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Industry-specific support for e-commerce, SaaS, property preservation, healthcare, fintech, and more.
With 24/7 availability, multilingual capability, and advanced CRM tools, we ensure every customer interaction strengthens your brand. Clients typically save 50–70% in operational costs compared to in-house teams while maintaining or exceeding service quality standards.
Our mission is simple: to help companies focus on growth while we take care of their customers. Whether you’re a startup looking to scale or an enterprise seeking reliable global support, we are ready to be your long-term partner in customer success.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2024
Service Lines
No Focus Areas have been added yet…
Industries
- HVAC
- 70%
- Roofing
- 20%
- Business services
- 10%
Clients
- Enterprise (>$1B)
- 40%
- Small Business (<$10M)
- 35%
- Midmarket ($10M - $1B)
- 25%
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Facilix
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RAGIB SHAHARIAR