Elsner Technologies Pvt Ltd

BACKGROUND

Please describe your company and your position there.

My company assists with hospital marketing and gives prospective patients a platform to locate innovative surgical technology. I am the founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elsner Technologies Pvt Ltd, and what were your goals?

I hired Elsner Technologies to create my business website. As this was my first time ever making a website, I wanted to create a platform that had a clean look and was very user friendly. Elsner was able to accomplish that for me. I will also be using them for SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

I ran a google search for different web developers that could assist with my project, but decided to go with Elsner because of how good their communication was and they made me feel comfortable as I got started with my first business and website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My project included a WordPress website that needed multiple pages and the ability for users to create their own profiles. Search capabilities were important as well for this project. The project was broken down into 3 milestones and all were completed in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

There was a team put together to handle tasks within each of the milestones but my main 2 contacts was a Project Coordinator and a Senior IT Consultant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is too close to completion to give feedback yet on how the website is performing. What I can discuss is that the site looks great and far exceeded my expectations. I have something that I am proud to show thanks to Elsner and I am excited for the future of the business.

Describe their project management style, including communication tools and timeliness.

Communication with the project coordinators were great. Skype was typically used and the team was very flexible with meeting my needs to schedule calls.

What did you find most impressive or unique about this company?

What I found most impressive about working with Elsner was how responsive the team was. I would type up a page long list of changes or new ideas that I had for the website and it was always completed within the week.

Are there any areas for improvement or something they could have done differently?

I think the areas for improvement on this project goes both ways between myself and Elsner. I think that the original scope could have been discussed in more detail so that we didn't waste time backtracking and making changes.

BACKGROUND

Please describe your company and your position there.

One of Europe's leading e-commerce providers for fine art reproductions - founded in 2001 by Boris Gerald Schmidtke. Starting with a stock of approx. 2,000 images, we offer our customers now a selection of over 1 million artworks.

Most artworks are digitalized and published in Inhouse Edition. Shortly after having successfully established in the German with the brand www.kunstbilder-galerie.de, bgs artMedia ventured in 2004 into international territory and launched platforms in 10 countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elsner Technologies Pvt Ltd, and what were your goals?

We hired a company for a Magento 2.0 Upgrade. Unfortunately the upgrade was done very poor - with poor coding and alot of tasks undone. We had a lot of problems on issues like page speed, customer emails, checkout process etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

My first contact with Elsner was during the tendering process for the Magento upgrade. Unfortunately at that time - I decided for a different vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Basic taks were to finish / improve an Magento 2 Upgrade on the following tasks: Elastic Search implementation Page Speed Improvement Optimazation of Checkout Process Improve Coding SEO-Improvements Frontend Design

How many people from the vendor's team worked with you, and what were their positions?

I was working very close with the developer and a senior and junior project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Most important for our business was the improvement of Page Speed (Desktop from about 70 to 90 / mobil from about 35 to 60). All other tasks also were done accurate and in time.

Describe their project management style, including communication tools and timeliness.

We used skype as the basic commuincation tool and I had direct contact to the programmer as well as to the senior and junior project manager. We came all together on a regular base on meetings.

What did you find most impressive or unique about this company?

The company has great project skills, and was very committed to finish the tasks in time. The most impressive was the developer worked even on weekends and holidays.

Are there any areas for improvement or something they could have done differently?

Next time, I would not use skype as the main project and communication tool.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Ojas. We provide affordable health care services to individuals and actively engage technology to provide health care services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

We needed to develop a telemedicine software. We wanted to connect with patients who live in rural areas.

SOLUTION

What was the scope of their involvement?

Elsner developed the software end to end. We initially didn’t provide them with specifications. Instead, we discussed everything about the solution with them. Their team then made suggestions for the product.

Their team discussed the project with us on a day to day basis. They suggested features and communicated how to add them as well as the potential impact of the changes. Elsner constantly made tweaks to the software.

What is the team composition?

We worked with 4–5 people from their team.

How did you come to work with Elsner Technologies Pvt Ltd?

I knew an individual who worked with Elsner to develop an application. He recommended them to me, and I liked the app’s interface and features. We had initial discussions with Elsner during which they told us about their previous engagements. We then gave them the project.

How much have you invested in them?

We spent between $12,000–$13,000 on their services.

What is the status of this engagement?

The project started in January, and it was delivered in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As a result of the pandemic, it’s a slow start. We had a good number of successful trials. However, we haven’t used the software on a permanent basis. We’re now in the process of implementing the software on a regular basis.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

In the beginning, Elsner gave us the project’s entire workflow. This meant we understood the expected deliverables. For non-technical people like myself, the explanation was simple enough for anyone to understand what to expect including for the timelines and workflow.

By appointing a person as our main contact, the project went smoothly. Our point of contact was always available.

What did you find most impressive about them?

As a customer, I initially had an idea for what I wanted to develop. During the development, my ideas changed. That meant Elsner had to make tweaks, but we already defined the project, timelines, and workflows. It can be unfair for a customer to expect changes.

Elsner, however, was extremely flexible with my changing needs. They never said a change was out of the scope of the project or our agreement. Working with them was like working with an in-house software development team.

Are there any areas they could improve?

I don’t have experience working with other software providers. However, I can’t see any challenges working with them. As a customer, the biggest apprehension toward an engagement may be a service provider’s flexibility. Elsner was flexible, and I can’t expect anything more out of any service provider.

Do you have any advice for potential customers?

Give them your idea and start working on the project right away. They will be flexible enough to make changes along the way.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing and sales for a furniture company. We sell blinds and shading products. We’re primarily B2C, but also sell B2B and wholesale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

We needed a reliable partner to help with development and SEO. 

SOLUTION

What was the scope of their involvement?

We started off with a small scope, did some small trials, and eventually grew from there.

They built a couple of websites for us and did everything from design to coding. We had an idea of what we wanted for the design, which they were able to implement.

They used WordPress, WooCommerce, and Magento for development. One of the existing sites needed to be restructured while the other website was a brand-new platform they needed to build from scratch. 

They’ve been doing all of the SEO and content creation as well. There are certain elements we wanted to include in the content, and they were able to deliver. 

What is the team composition?

There’s an account manager, a senior project manager, and a project coordinator. Most of the time, I speak with the coordinator. Once a month, I speak with all three. We employed a dedicated team there.

How did you come to work with Elsner Technologies Pvt Ltd?

When I came into this company about two years ago, I reached out to some friends. A friend, who is a data scientist, works with agencies and one of the agencies recommended Elsner Technologies. I was introduced to them, and they’ve been quite good so far.

How much have you invested with them?

We spent less than $50,000.

What is the status of this engagement?

We started working together in January 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with them really helped us get a return on our investment. They're a great value and the quality of their work is pretty good. If we’re not happy with something, they fix it right away.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

Their communication is very good. They meet deadlines.

What did you find most impressive about them?

Their customer service and communication really stand out. There’s always someone there when we need them. They’re very proactive.

Are there any areas they could improve?

I used their very basic PPC package. That didn’t perform that well which is why I canceled it. It could have been a number of factors. That’s when we first started building the site. Maybe our landing page wasn’t that good. I can’t say 100% that they didn’t optimize the ads properly. I can’t fault them.

Do you have any advice for potential customers?

Know what you want ahead of time. If you tell them you want a template website, they’re going to get you a template website. If you want something that’s custom-made from scratch, it’s going to be a bit better. It just depends on what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a mail-order company. We ship parcels out through eBay, Amazon, and our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

Originally, we had some issues with our website and it needed to be updated. After doing that, we decided to redesign the website from scratch.

SOLUTION

What was the scope of their involvement?

 We run on Magento, which is very technical, so we needed professional Magento experts who were able to do the job. Initially, was IT, update the system, and fixing issues with plug-ins.

After that, we redesigned the whole site. They had a whole design team and they came up with a whole bunch of different designs we could choose from. Then they put it all together.

What is the team composition?

We worked with 3–4 people directly. Nilesh (Sr. Global Business Consultant) was our regular point of contact, and then they had graphic designers, IT and Magento specialists, and a finance person.

How did you come to work with Elsner Technologies Pvt Ltd?

They reached out to us about updating the site. We get requests like that all the time, but we decided to work with Elsner Technologies Pvt Ltd because they already have a good track record. They’re quite professional and their price is competitive. It cost significantly less to work with them than it would have to work with an on-shore team.

How much have you invested with them?

It came to just over £5,000 (approximately $6,400 USD).

What is the status of this engagement?

The project lasted from December 2019–January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before working with Elsner Technologies Pvt Ltd, our website didn’t take many orders. Now we receive several orders per day. Now it’s covering the costs to host the site. I’m quite happy with the results.  

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

They’re one of the best vendors we’ve worked with, especially for an off-shore team. Other companies just logged in and did the work, whereas Elsner Technologies Pvt Ltd planned everything before they started working. They said exactly what they would do and how the process would go.

We typically communicated over Skype. We discussed our ideas, and then they would come up with a proposal or mockups. Once we agreed to that, they would start working on it and it would be done in a week or so. They were very professional, and I was very impressed.

What did you find most impressive about them?                                               

Their professionalism impressed me the most. It was quite the technical project, so we worried that some developers would make a mistake in the code or break the site. I don’t have to worry over that when working with Elsner Technologies Pvt Ltd. I wouldn’t necessarily go to them for cheaper jobs though.

Are there any areas they could improve?

Not really. I was quite happy with it.

Do you have any advice for potential customers?

Have a good idea of what you want designed beforehand. Make sure that you’re ready to give it to their team. If you can’t tell them what you want, they can’t deliver what you need.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Handsome Healthcare Ltd. We specialize in posture and back pain products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elsner Technologies?

We needed help with SEO and website development.

SOLUTION

What was the scope of their involvement?

Elsner Technologies gives us assistance with website development, as well as SEO strategy and implementation. They work on increasing our reach across the search spectrum.

They help us with WooCommerce and Magento platforms. Over the course of the last few months, the team has been working on one of our websites. They’ve helped to bring the platform to a point where it’s ready to go to market.

They’ve also introduced SEO strategies for the website and built the audience. The team helps with any issues we have with the website and conversion optimization strategies.

What is the team composition?

We have a project manager, an ongoing Magento developer, and a WooCommerce expert. 

How did you come to work with Elsner Technologies?

We may have found them through Upwork, and we noticed that they had a spectrum of different skills that we needed at the time.

How much have you invested with them?

We’ve spent about $30,000.

What is the status of this engagement?

We began working with them in March 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

So far, so good. I couldn’t have asked for better expertise. Elsner Technologies is very fast. I have nothing negative to say about them, which is why we keep working with them. The website is growing month-over-month (MoM).

How did Elsner Technologies perform from a project management standpoint?

They perform very well. The team is on hand to offer expertise, and they give us enough time to get tasks done. Elsner Technologies usually delivers on time.

What did you find most impressive about them?

They provide a good service, and we’re happy with it. We intend to keep using their services and expanding upon them once the opportunity comes.

Are there any areas they could improve?

No, I have no suggestions.

Do you have any advice for potential customers?

Look at your priorities and look at how to split them by contract. Be strict about how many hours you use for each task, which will help you to manage your time well.

BACKGROUND

Please describe your company and your position there.

I’m the VP of Flying W Awards, a company that has been serving the Indianapolis and surrounding areas since 1969. We are a small family-owned and -operated business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elsner LLC?

We hired Elsner to help us with moving our e-commerce website from Magento 1.0 to Magento 2.0. We needed someone with the experience to get the website running smoothly as quickly as possible.

What were your goals for this project?

Moving to Magento 2.0 was the main concern. We had a few custom features built into our previous website, but the company that built it is no longer in business. We needed someone who could look at what was there and redesign it to work on Magento 2.0.

SOLUTION

How did you select this vendor?

We used Google Search and Google Reviews. After talking with an Elsner representative, we decided to give them a try and couldn't be happier with the results.

Describe the project and the services they provided in detail.

The project involved moving our web-based business from Magento1.0 to Magento 2.0.

What was the team composition?

We worked with four different developers while our website was being built, and all four were great.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I don’t have any data yet to show the impact they’ve had on our business. However, we’ve liked Elsner enough that we’re going to continue working with them and are looking forward to seeing results in the future.

How was project management arranged and how effective was it?

The project was set to be completed by December 2019, however, Elsner had the website completed and working properly four months earlier. Communication between us was perfect. Their team was always on time quick to reply to any questions or concerns.

What did you find most impressive about this company?

We’re very impressed with Elsner. All the work was explained before starting and any questions during and after the project were answered within 24 hrs. They’re truly great to work with.

Are there any areas for improvement?

As a customer, I don’t see anything for them to improve. We were more than pleased with working with them and look forward to collaborating together on our next project!

BACKGROUND

Please describe your company and your position there.

My company PJS Direct Ltd, import and export salon equipment and furniture. I am the managing director of the company. Our company is around 8 years old, since it was incorporated in 2011.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elsner Technologies Pvt Ltd?

Migrate our ecommerce website from magento1 to magento2. And update the appearance with development help. Also implement a new quicker and more secure checkout.

What were your goals for this project?

to increase more web sales and to have a more stable website with magento2

SOLUTION

How did you select this vendor?

reviews online and speaking with the web developer

Describe the project and the services they provided in detail.

Full web migration, full new checkout set up and build and web design changes

What was the team composition?

we had two point of contacts and both helped with great advice and knowledge through out the project start to completion.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The checkout has increased website sales.

How was project management arranged and how effective was it?

regularly project updates and discussions through skype and email. The management was very effective, and the process was smooth.

What did you find most impressive about this company?

Communication and knowledge shared

Are there any areas for improvement?

All seems good, maybe sharing a more technical document for back end use after site is finished. Mostly so I don't have to keep asking for help!

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Sajan Shah Foundation. As a motivational speaker, my mission is to inspire today’s youth to create a better tomorrow.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

I needed a team to develop my website and application and help with SEO.

SOLUTION

What was the scope of their involvement?

Elsner Technologies Pvt Ltd developed my website and application using Python and HTML. They also managed SEO and almost all our IT work. They’ve helped us with more than 15–20 projects.

Currently, they're supporting multiple projects of ours including an application for the United Nations. They manage our social media accounts and helped me build my YouTube channel. 

What is the team composition?

I have one point of contact. About 5–6 departments work with me. 

How did you come to work with Elsner Technologies Pvt Ltd?

I met the founder at a board meeting. He told me about his company and shared his portfolio.

How much have you invested with them?

I’ve spent $25,000.

What is the status of this engagement?

We started working together in 2012 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Elsner Technologies Pvt Ltd, my entire brand and segment are showcased on the internet across the globe. I’m currently ranked as one of the top 10 motivational speakers of India. On Facebook, I have around 16,000 connections, as well as 13,000 followers on Instagram and 1,300 on Twitter. My YouTube channel has almost 48,000 subscribers and more than three million viewers. 

They're an extremely helpful team, and I know I can count on them. They understand exactly what I want and deliver as I want it. My website is simple and sophisticated just like I asked.

Patient and flexible, they always deliver what I request. If I wanted something changed 10,000 times, they’d be willing to do so. They give me several suggestions as well. We've had a great experience and they feel like family to me.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

They deliver early so they can fix any issues that arise and still meet the deadline.  They call me directly about anything urgent, but I only get one or two calls per year. Our teams interact effectively to solve problems on the first try.

They're also connected with our HR department. Everything is done as planned. Working with them is always quite simple and never feels complicated.

What did you find most impressive about them?

They’re immensely supportive and positive. They’re flexible with everything. No matter how crazy an idea I have, they’ll build it. They’re sincere about transforming the ideas into the technology solution.

Are there any areas they could improve?

No, there are none.

Do you have any advice for potential customers?

Give them a call or go visit them.  Elsner Technologies Pvt Ltd will transform your ideas into reality. They’ll make it into the biggest picture you could ever visualize.

BACKGROUND

Introduce your business and what you do there. 

I’m a partner at an IT support company based in New York. Our offerings range from managed services, helpdesk services, and network support to business intelligence and web/business application development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elsner Technologies? 

Although we handle most of our development work in-house, we needed a partner that specialized in WordPress templating. So, we turned to Elsner Technologies for support.

SOLUTION

What was the scope of their involvement? 

They’ve assisted us with numerous projects to build out custom WordPress themes and templates. We do the design elements in HTML, CSS, and JavaScript before passing the files to their team for the WordPress implementation.

What is the team composition?  

They usually assign 2–3 resources per project, including a technical lead who serves as our main point of contact. We’ve also interacted with the customer service and account management teams, both of whom are always very responsive.

How did you come to work with Elsner Technologies?

They reached out to us through an email campaign, so we researched them online and found some of their Clutch reviews.

How much have you invested with them? 

We’ve spent around $10,000 thus far.

What is the status of this engagement?

We’ve partnered with them since February 2017. Currently, they continue to help us with certain tasks, and we lean on them for their WordPress expertise.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Elsner Technologies is the puzzle piece that we were missing. They produce high-quality work and have been an integral part of delivering our projects. Our internal team and clients alike are impressed with the end products.

How did Elsner Technologies perform from a project management standpoint?

They’re great at hitting deadlines and communicating. Every morning in our time, we have a brief scrum call with their technical lead to go over the project status, completed tasks, and upcoming work for the day.

What did you find most impressive about them? 

They’re a very responsive offshore company. Not only are they fluent English speakers, but they also make sure that they’re available for calls. This is important because it keeps everyone on the same page. As a result, they’re good at understanding our requirements and converting them into excellent deliverables.

Are there any areas they could improve? 

No, there’s nothing that I would change at this point. Everything has been working well so far.

Do you have any advice for potential customers?

Communication is everything for us. If we’re working with a team, we want to make sure that there’s an element of human interaction there. Of course, there’s a time and place for emails and chats, but it’s worthwhile to invest in regular calls with their team. This helps make sure that they understand the requirements from a high level rather than having them execute from a document.