Elsner Technologies Pvt Ltd

Introduce your business and what you do there.

I’m the director of Ojas. We provide affordable health care services to individuals and actively engage technology to provide health care services.

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

We needed to develop a telemedicine software. We wanted to connect with patients who live in rural areas.

What was the scope of their involvement?

Elsner developed the software end to end. We initially didn’t provide them with specifications. Instead, we discussed everything about the solution with them. Their team then made suggestions for the product.

Their team discussed the project with us on a day to day basis. They suggested features and communicated how to add them as well as the potential impact of the changes. Elsner constantly made tweaks to the software.

What is the team composition?

We worked with 4–5 people from their team.

How did you come to work with Elsner Technologies Pvt Ltd?

I knew an individual who worked with Elsner to develop an application. He recommended them to me, and I liked the app’s interface and features. We had initial discussions with Elsner during which they told us about their previous engagements. We then gave them the project.

How much have you invested in them?

We spent between $12,000–$13,000 on their services.

What is the status of this engagement?

The project started in January, and it was delivered in July 2020.

What evidence can you share that demonstrates the impact of the engagement?

As a result of the pandemic, it’s a slow start. We had a good number of successful trials. However, we haven’t used the software on a permanent basis. We’re now in the process of implementing the software on a regular basis.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

In the beginning, Elsner gave us the project’s entire workflow. This meant we understood the expected deliverables. For non-technical people like myself, the explanation was simple enough for anyone to understand what to expect including for the timelines and workflow.

By appointing a person as our main contact, the project went smoothly. Our point of contact was always available.

What did you find most impressive about them?

As a customer, I initially had an idea for what I wanted to develop. During the development, my ideas changed. That meant Elsner had to make tweaks, but we already defined the project, timelines, and workflows. It can be unfair for a customer to expect changes.

Elsner, however, was extremely flexible with my changing needs. They never said a change was out of the scope of the project or our agreement. Working with them was like working with an in-house software development team.

Are there any areas they could improve?

I don’t have experience working with other software providers. However, I can’t see any challenges working with them. As a customer, the biggest apprehension toward an engagement may be a service provider’s flexibility. Elsner was flexible, and I can’t expect anything more out of any service provider.

Do you have any advice for potential customers?

Give them your idea and start working on the project right away. They will be flexible enough to make changes along the way.

Introduce your business and what you do there.

I’m the head of marketing and sales for a furniture company. We sell blinds and shading products. We’re primarily B2C, but also sell B2B and wholesale.

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

We needed a reliable partner to help with development and SEO. 

What was the scope of their involvement?

We started off with a small scope, did some small trials, and eventually grew from there.

They built a couple of websites for us and did everything from design to coding. We had an idea of what we wanted for the design, which they were able to implement.

They used WordPress, WooCommerce, and Magento for development. One of the existing sites needed to be restructured while the other website was a brand-new platform they needed to build from scratch. 

They’ve been doing all of the SEO and content creation as well. There are certain elements we wanted to include in the content, and they were able to deliver. 

What is the team composition?

There’s an account manager, a senior project manager, and a project coordinator. Most of the time, I speak with the coordinator. Once a month, I speak with all three. We employed a dedicated team there.

How did you come to work with Elsner Technologies Pvt Ltd?

When I came into this company about two years ago, I reached out to some friends. A friend, who is a data scientist, works with agencies and one of the agencies recommended Elsner Technologies. I was introduced to them, and they’ve been quite good so far.

How much have you invested with them?

We spent less than $50,000.

What is the status of this engagement?

We started working together in January 2019 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Working with them really helped us get a return on our investment. They're a great value and the quality of their work is pretty good. If we’re not happy with something, they fix it right away.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

Their communication is very good. They meet deadlines.

What did you find most impressive about them?

Their customer service and communication really stand out. There’s always someone there when we need them. They’re very proactive.

Are there any areas they could improve?

I used their very basic PPC package. That didn’t perform that well which is why I canceled it. It could have been a number of factors. That’s when we first started building the site. Maybe our landing page wasn’t that good. I can’t say 100% that they didn’t optimize the ads properly. I can’t fault them.

Do you have any advice for potential customers?

Know what you want ahead of time. If you tell them you want a template website, they’re going to get you a template website. If you want something that’s custom-made from scratch, it’s going to be a bit better. It just depends on what you want.

Introduce your business and what you do there.

I’m the managing director of a mail-order company. We ship parcels out through eBay, Amazon, and our website.

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

Originally, we had some issues with our website and it needed to be updated. After doing that, we decided to redesign the website from scratch.

What was the scope of their involvement?

 We run on Magento, which is very technical, so we needed professional Magento experts who were able to do the job. Initially, was IT, update the system, and fixing issues with plug-ins.

After that, we redesigned the whole site. They had a whole design team and they came up with a whole bunch of different designs we could choose from. Then they put it all together.

What is the team composition?

We worked with 3–4 people directly. Nilesh (Sr. Global Business Consultant) was our regular point of contact, and then they had graphic designers, IT and Magento specialists, and a finance person.

How did you come to work with Elsner Technologies Pvt Ltd?

They reached out to us about updating the site. We get requests like that all the time, but we decided to work with Elsner Technologies Pvt Ltd because they already have a good track record. They’re quite professional and their price is competitive. It cost significantly less to work with them than it would have to work with an on-shore team.

How much have you invested with them?

It came to just over £5,000 (approximately $6,400 USD).

What is the status of this engagement?

The project lasted from December 2019–January 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Before working with Elsner Technologies Pvt Ltd, our website didn’t take many orders. Now we receive several orders per day. Now it’s covering the costs to host the site. I’m quite happy with the results.  

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

They’re one of the best vendors we’ve worked with, especially for an off-shore team. Other companies just logged in and did the work, whereas Elsner Technologies Pvt Ltd planned everything before they started working. They said exactly what they would do and how the process would go.

We typically communicated over Skype. We discussed our ideas, and then they would come up with a proposal or mockups. Once we agreed to that, they would start working on it and it would be done in a week or so. They were very professional, and I was very impressed.

What did you find most impressive about them?                                               

Their professionalism impressed me the most. It was quite the technical project, so we worried that some developers would make a mistake in the code or break the site. I don’t have to worry over that when working with Elsner Technologies Pvt Ltd. I wouldn’t necessarily go to them for cheaper jobs though.

Are there any areas they could improve?

Not really. I was quite happy with it.

Do you have any advice for potential customers?

Have a good idea of what you want designed beforehand. Make sure that you’re ready to give it to their team. If you can’t tell them what you want, they can’t deliver what you need.

Introduce your business and what you do there.

I’m the marketing manager at Handsome Healthcare Ltd. We specialize in posture and back pain products.

What challenge were you trying to address with Elsner Technologies?

We needed help with SEO and website development.

What was the scope of their involvement?

Elsner Technologies gives us assistance with website development, as well as SEO strategy and implementation. They work on increasing our reach across the search spectrum.

They help us with WooCommerce and Magento platforms. Over the course of the last few months, the team has been working on one of our websites. They’ve helped to bring the platform to a point where it’s ready to go to market.

They’ve also introduced SEO strategies for the website and built the audience. The team helps with any issues we have with the website and conversion optimization strategies.

What is the team composition?

We have a project manager, an ongoing Magento developer, and a WooCommerce expert. 

How did you come to work with Elsner Technologies?

We may have found them through Upwork, and we noticed that they had a spectrum of different skills that we needed at the time.

How much have you invested with them?

We’ve spent about $30,000.

What is the status of this engagement?

We began working with them in March 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

So far, so good. I couldn’t have asked for better expertise. Elsner Technologies is very fast. I have nothing negative to say about them, which is why we keep working with them. The website is growing month-over-month (MoM).

How did Elsner Technologies perform from a project management standpoint?

They perform very well. The team is on hand to offer expertise, and they give us enough time to get tasks done. Elsner Technologies usually delivers on time.

What did you find most impressive about them?

They provide a good service, and we’re happy with it. We intend to keep using their services and expanding upon them once the opportunity comes.

Are there any areas they could improve?

No, I have no suggestions.

Do you have any advice for potential customers?

Look at your priorities and look at how to split them by contract. Be strict about how many hours you use for each task, which will help you to manage your time well.

Please describe your company and your position there.

I’m the VP of Flying W Awards, a company that has been serving the Indianapolis and surrounding areas since 1969. We are a small family-owned and -operated business.

For what projects/services did your company hire Elsner LLC?

We hired Elsner to help us with moving our e-commerce website from Magento 1.0 to Magento 2.0. We needed someone with the experience to get the website running smoothly as quickly as possible.

What were your goals for this project?

Moving to Magento 2.0 was the main concern. We had a few custom features built into our previous website, but the company that built it is no longer in business. We needed someone who could look at what was there and redesign it to work on Magento 2.0.

How did you select this vendor?

We used Google Search and Google Reviews. After talking with an Elsner representative, we decided to give them a try and couldn't be happier with the results.

Describe the project and the services they provided in detail.

The project involved moving our web-based business from Magento1.0 to Magento 2.0.

What was the team composition?

We worked with four different developers while our website was being built, and all four were great.

Can you share any information that demonstrates the impact that this project has had on your business?

I don’t have any data yet to show the impact they’ve had on our business. However, we’ve liked Elsner enough that we’re going to continue working with them and are looking forward to seeing results in the future.

How was project management arranged and how effective was it?

The project was set to be completed by December 2019, however, Elsner had the website completed and working properly four months earlier. Communication between us was perfect. Their team was always on time quick to reply to any questions or concerns.

What did you find most impressive about this company?

We’re very impressed with Elsner. All the work was explained before starting and any questions during and after the project were answered within 24 hrs. They’re truly great to work with.

Are there any areas for improvement?

As a customer, I don’t see anything for them to improve. We were more than pleased with working with them and look forward to collaborating together on our next project!

Please describe your company and your position there.

My company PJS Direct Ltd, import and export salon equipment and furniture. I am the managing director of the company. Our company is around 8 years old, since it was incorporated in 2011.

For what projects/services did your company hire Elsner Technologies Pvt Ltd?

Migrate our ecommerce website from magento1 to magento2. And update the appearance with development help. Also implement a new quicker and more secure checkout.

What were your goals for this project?

to increase more web sales and to have a more stable website with magento2

How did you select this vendor?

reviews online and speaking with the web developer

Describe the project and the services they provided in detail.

Full web migration, full new checkout set up and build and web design changes

What was the team composition?

we had two point of contacts and both helped with great advice and knowledge through out the project start to completion.

Can you share any information that demonstrates the impact that this project has had on your business?

The checkout has increased website sales.

How was project management arranged and how effective was it?

regularly project updates and discussions through skype and email. The management was very effective, and the process was smooth.

What did you find most impressive about this company?

Communication and knowledge shared

Are there any areas for improvement?

All seems good, maybe sharing a more technical document for back end use after site is finished. Mostly so I don't have to keep asking for help!

Introduce your business and what you do there.

I’m the founder of Sajan Shah Foundation. As a motivational speaker, my mission is to inspire today’s youth to create a better tomorrow.

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

I needed a team to develop my website and application and help with SEO.

What was the scope of their involvement?

Elsner Technologies Pvt Ltd developed my website and application using Python and HTML. They also managed SEO and almost all our IT work. They’ve helped us with more than 15–20 projects.

Currently, they're supporting multiple projects of ours including an application for the United Nations. They manage our social media accounts and helped me build my YouTube channel. 

What is the team composition?

I have one point of contact. About 5–6 departments work with me. 

How did you come to work with Elsner Technologies Pvt Ltd?

I met the founder at a board meeting. He told me about his company and shared his portfolio.

How much have you invested with them?

I’ve spent $25,000.

What is the status of this engagement?

We started working together in 2012 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Elsner Technologies Pvt Ltd, my entire brand and segment are showcased on the internet across the globe. I’m currently ranked as one of the top 10 motivational speakers of India. On Facebook, I have around 16,000 connections, as well as 13,000 followers on Instagram and 1,300 on Twitter. My YouTube channel has almost 48,000 subscribers and more than three million viewers. 

They're an extremely helpful team, and I know I can count on them. They understand exactly what I want and deliver as I want it. My website is simple and sophisticated just like I asked.

Patient and flexible, they always deliver what I request. If I wanted something changed 10,000 times, they’d be willing to do so. They give me several suggestions as well. We've had a great experience and they feel like family to me.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

They deliver early so they can fix any issues that arise and still meet the deadline.  They call me directly about anything urgent, but I only get one or two calls per year. Our teams interact effectively to solve problems on the first try.

They're also connected with our HR department. Everything is done as planned. Working with them is always quite simple and never feels complicated.

What did you find most impressive about them?

They’re immensely supportive and positive. They’re flexible with everything. No matter how crazy an idea I have, they’ll build it. They’re sincere about transforming the ideas into the technology solution.

Are there any areas they could improve?

No, there are none.

Do you have any advice for potential customers?

Give them a call or go visit them.  Elsner Technologies Pvt Ltd will transform your ideas into reality. They’ll make it into the biggest picture you could ever visualize.

Introduce your business and what you do there. 

I’m a partner at an IT support company based in New York. Our offerings range from managed services, helpdesk services, and network support to business intelligence and web/business application development.

What challenge were you trying to address with Elsner Technologies? 

Although we handle most of our development work in-house, we needed a partner that specialized in WordPress templating. So, we turned to Elsner Technologies for support.

What was the scope of their involvement? 

They’ve assisted us with numerous projects to build out custom WordPress themes and templates. We do the design elements in HTML, CSS, and JavaScript before passing the files to their team for the WordPress implementation.

What is the team composition?  

They usually assign 2–3 resources per project, including a technical lead who serves as our main point of contact. We’ve also interacted with the customer service and account management teams, both of whom are always very responsive.

How did you come to work with Elsner Technologies?

They reached out to us through an email campaign, so we researched them online and found some of their Clutch reviews.

How much have you invested with them? 

We’ve spent around $10,000 thus far.

What is the status of this engagement?

We’ve partnered with them since February 2017. Currently, they continue to help us with certain tasks, and we lean on them for their WordPress expertise.
 

What evidence can you share that demonstrates the impact of the engagement? 

Elsner Technologies is the puzzle piece that we were missing. They produce high-quality work and have been an integral part of delivering our projects. Our internal team and clients alike are impressed with the end products.

How did Elsner Technologies perform from a project management standpoint?

They’re great at hitting deadlines and communicating. Every morning in our time, we have a brief scrum call with their technical lead to go over the project status, completed tasks, and upcoming work for the day.

What did you find most impressive about them? 

They’re a very responsive offshore company. Not only are they fluent English speakers, but they also make sure that they’re available for calls. This is important because it keeps everyone on the same page. As a result, they’re good at understanding our requirements and converting them into excellent deliverables.

Are there any areas they could improve? 

No, there’s nothing that I would change at this point. Everything has been working well so far.

Do you have any advice for potential customers?

Communication is everything for us. If we’re working with a team, we want to make sure that there’s an element of human interaction there. Of course, there’s a time and place for emails and chats, but it’s worthwhile to invest in regular calls with their team. This helps make sure that they understand the requirements from a high level rather than having them execute from a document.

Please describe your company and your position there.

I’m the owner and director of a marketing strategy and communications company.

For what projects/services did your company hire Elsner Technologies Pvt Ltd?

We had acquired a client that had been using a digital agency that followed poor coding practices. They were frustrated by the lack of transparency and the difficulty and expense of making minor changes, even though the platform was on WordPress.  

I hired Elsner Technologies to implement a newly designed website and to fix the backend issues with the other sites our client had.

What were your goals for this project?

My goals were to update all the sites to the latest version and make content management simple for our client.

How did you select this vendor?

I was contacted by email and followed up with a Skype consultation. The people I spoke with seemed like a good fit for my needs.

Can you go into detail about the services they provided and the scope of the project?

We had already designed a website and needed solid, reliable, and secure functionality added before going live. Elsner Technologies helped ensure this happened seamlessly and customized the functionality to suit the client's specific needs. They also ironed out bugs and updated all software and plugins on the existing sites that needed urgent attention.

What was the team composition?

I was appointed a project manager and a developer team, but the management team that I originally spoke with were also kept in the loop.

Can you share any information that demonstrates the impact that this project has had on your business?

My client had experienced a great deal of frustration with their previous agency. Elsner Technologies helped me show the client how these projects should really be handled. They were very happy.

How was project management arranged and how effective was it?

Project management was great. Communication from both my project manager and the developers was first class.

What did you find most impressive about this company?

I found their team to be responsive, professional, and extremely thorough. It’s been like having my own development team in-house. I would recommend Elsner Technologies without hesitation.

Are there any areas where they can improve?

Not really. I've been very happy with the process and the relationship. I've been a witness to some terrible experiences in this space in the past, but our collaboration with Elsner Technologies has been enjoyable and fruitful.

Introduce your business and what you do there.

I’m the owner of Techno Graphx. It’s a blog that focuses on sharing information and current events surrounding the technology industry.

What challenge were you trying to address with Elsner Technologies Pvt Ltd?

I had a detailed outline of how I envisioned the website but needed an experienced development firm to refine various design elements further and build the platform from scratch.

What was the scope of their involvement?

I initially asked Elsner Technologies Pvt Ltd to build the site using Core PHP. Considering the need for blogs to frequently add content on a moment’s notice, they suggested creating a WordPress website. Once I agreed with that logic, they began developing the platform. They integrated the site with additional functionalities before completing the final product. We continue to work with one of their writers to produce quality web content that’s accurate, engaging, and SEO-focused. I don’t have access to an internal IT, so they’re hosting the platform and providing relevant support services as needed. We’ve organized the engagement to continue in this way for at least the next year.

What is the team composition?

They allocated a local project manager, a developer, a designer, and a content writer.

How did you come to work with Elsner Technologies Pvt Ltd?

I reached out to companies both local and abroad while searching for a reliable vendor. Elsner Technologies quickly responded to my inquiry and demonstrated an understanding of the project. Their industry experience made me feel that working with them would be a safe decision. Therefore, I hired them.

How much have you invested with them?

We’ve spent $35,000 AUD (approximately $25,000 USD).

What is the status of this engagement?

We started working together in May 2018 and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Elsner Technologies developed a well-made website that I’m proud to operate. SEO takes time to yield results, but we’re starting to see more unique visitors access the site each week. They provide weekly reports that detail relevant metrics like the site’s web traffic and SEO ranking. The reports also illustrate how their content performs.

How did Elsner Technologies Pvt Ltd perform from a project management standpoint?

As mentioned, they were the first company to respond to my inquiry and that level of responsiveness has continued throughout our relationship. I spoke with people from their team in India and the language barrier was easier to overcome than I expected. The content writer shares her work with me so that nothing goes on the site without my approval. Overall, I’m pleased with their level of availability and responsiveness.

What did you find most impressive about them?

I appreciate that they assigned a project manager that operates out of Australia as I do. Working in the same time zone makes it easy to schedule meetings and communicate on short notice. Being able to speak to a management specialist face-to-face gave me a lot of confidence in the project’s success. Most outsourcing companies can’t offer that level of accommodation. Furthermore, their cost-effectiveness is incredibly impressive. Hiring someone a full-time resource to do what they do on an ongoing basis would cost me exponentially more money.

Are there any areas they could improve?

The entire experience has been flawless. If I had to nitpick, I’d say their delivery of feedback iterations could be quicker. However, I realize the time zone difference makes that process difficult.