Elements Next Generation Reviews (11), Pricing, Services & Verified Ratings

CRM Consulting and SI
Less than $10,000
Apr. - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They made complex analytics feel actionable and relevant to our beauty brand."

Oct 7, 2025

Co-Chief Executive Officer, Huda Beauty

Huda Kattan

Retail
Dubai, United Arab Emirates
201-500 Employees
Online Review

Elements Next Generation implemented a Salesforce CRM system for a cosmetics brand. The team conducted a customer behavior analysis, created personalized email campaigns, and integrated a mobile app.

Elements Next Generation's work resulted in a 35% increase in repeat purchases, a 20% boost in customer retention, and a 25% improvement in email open rates. The team was organized, delivered on time, and responded promptly to feedback. Their personalized offers were key to the project's success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-Chief Executive Officer of Huda Beauty

Describe what your company does in a single sentence.

Huda Beauty is a global cosmetics brand offering innovative makeup and skincare products that empower self-expression and confidence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elements Next Generation to accomplish?

We hired Elements Next Generation to increase customer retention and build stronger relationships with our Dubai-based beauty customers, aiming to boost repeat purchases and enhance brand loyalty.

SOLUTION

How did you find Elements Next Generation?

Clutch Site

Why did you select Elements Next Generation over others?

Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from Elements Next Generation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They implemented a CRM system (Salesforce) to segment customers and track purchase history. Key deliverables included a loyalty program with tiered rewards, personalized email campaigns based on customer preferences, and a mobile app integration for reward tracking. They conducted a customer behavior analysis to tailor offers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Repeat purchases increased by 35%, customer retention rose by 20%, and email open rates improved by 25%. The loyalty program attracted 5,000 new members within three months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was organized, delivering all milestones on time over a four-month project. They responded promptly to feedback, adjusting email templates within 24 hours. Weekly check-ins kept us aligned.

What was your primary form of communication with Elements Next Generation?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate customer data into hyper-personalized offers was remarkable. They made complex analytics feel actionable and relevant to our beauty brand.

Are there any areas for improvement or something Elements Next Generation could have done differently?

The initial CRM setup took longer than expected due to data migration challenges. A clearer timeline for this phase would have helped.

RATINGS

5.0

Elements Next Generation

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