Eagle IT Solutions

BACKGROUND

Please describe your company and your position there.

Im the CEO and manager of BP Elektro AG. We see ourselves as a competent service provider and reliable partner whose goal is to act in a customer-oriented, solution-oriented and transparent manner. We focus on complex and technically demanding electrical projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eagle IT Solutions, and what were your goals?

We reached out to them for help with our CRM, we needed a costume software for our company internal processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

A former client recommended them to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We’ve provided Eagle with a sketch on a paper, and they've designed and developed our custom software. Developed a software for costumer support and other internal processes and automate them. For the technology i believe it was called python.

How many people from the vendor's team worked with you, and what were their positions?

There was one project manager that I dealt with; I don’t know how many people are on the backend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our productivity started growing and a lot of our employee congratulated us for the simplicity of the solution and how they work process got a lot more faster and simple.

Describe their project management style, including communication tools and timeliness.

Their project management style was great. Due to the pandemic, we had very bad times because our project stopped. We never had a hard time working with them. They were super flexible and always delivered on time. Plus, whenever we needed something, they gave it to us as soon as possible. Our CRM has successfully launched, and their work has been really great.

What did you find most impressive or unique about this company?

Eagle team has really great technical knowledge, and they’re deliver always on time and as promised.

Are there any areas for improvement or something they could have done differently?

Public speaking. When they explained to our staff how to use the software and best practices they were very shy.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and project manager at SmartScout IT Solutions GmbH, a software company located in Switzerland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eagle IT Solutions, and what were your goals?

We needed help with Web app and mobile app because we didn’t have the resources in-house We were seeking a reliable software development company having had a number of false starts / problems with other agencies. Our encounters with offices have commonly been poor with each past agency focusing on their own necessities over ours.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our partners referred them to us and after communicating with them we immediately got the impression that they are professional and experienced. Also they were using similar tools and technologies that we use.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They used Python, Django, Vue.js and AWS and build the application from scratch. Eagle in this way added extra highlights as mentioned by clients. They at first centered around the MVP by making a strong design backend that we could expand on.

Then, they continued on toward additional unique undertakings that elaborate a blend of front-and backend advancement and other dev-ops abilities. It's been three years and we expect to cooperate endlessly as we keep on working on the application in view of client criticism.

How many people from the vendor's team worked with you, and what were their positions?

We primarily worked with the project manager, but there were also backend, frontend developers, QA testers and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their work was commendable and everything was overseen well during the task. They set my assumptions appropriately and afterward conveyed that.

Describe their project management style, including communication tools and timeliness.

They concentrate firmly around client stories, as opposed to arranging out everything from the beginning and citing us for the time allotment. I favored not laying out the complete term from the beginning. Eagle assigned a project manager to our project, which worked out quite well.

What did you find most impressive or unique about this company?

We were impressed with their attention to detail and willingness to learn everything about a project before working on completing it in a clean and efficient manner. We appreciated their ability to send screenshots or video for our feedback which has happened with us on a couple of occasions.

Are there any areas for improvement or something they could have done differently?

No. Truly, I would agree that they do a very good job. I feel exceptionally certain about their level of work.

BACKGROUND

Please describe your company and your position there.

I am the Founder and Co-Owner of the Conpany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eagle IT Solutions, and what were your goals?

We hired Eagle IT Solutions to build us the whole complex Homepage incl. Applications, which is a real estate platform for rent and sale, with the goal to become the leading online platform in the whole country of North Macedonia.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through a friend and online. Their work ethic, their honesty, their down to earth attitude and their professionalism were the deciding factors!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Discussed the project and vision, received a plan with timelines and costs. Started the project and being always updated about the current status. Accompanied with weekly meetings about the progress. Great communication, always explained all steps, as I am not coming from the IT industry it was very helpful!

How many people from the vendor's team worked with you, and what were their positions?

In total a team if about more or less 10 people worked on that project, the CEO himself was my contact person and the leading person if the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

No I can‘t! I know, it‘s nearly impossible, but thats the truth!

Describe their project management style, including communication tools and timeliness.

Everything works properly like a Swiss clockwork, an automatic clock work! Managment style, short way of decision ways, direct and uncomplicated! Communication tools are all secured and safe and never had problems with timelines.

What did you find most impressive or unique about this company?

Its a North Macedonian Compnay, bit it feels like you‘re working with a Swiss Company, as they‘re really have a unique work ethic with super employee conditions and they‘re taking care of their employees and have super IT skills and competitive worldwide without any problems! Super Environment within the team, you feel that from the beginning, you either have that or you dont! And they have that super environment, which is hard to find nowadays!

Are there any areas for improvement or something they could have done differently?

Not for the moment. It‘s hard to mention something, as there are no points at the moment!