DiscoverDev

BACKGROUND

Please describe your company and position.

I am the CEO of Nile Support LLC

Describe what your company does in a single sentence.

Nile Support empowers U.S. companies with skilled offshore teams that drive qualified leads, sales, and customer success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DiscoverDev to accomplish?

• Develop a professional landing page to represent the company and enhance online presence.
• Build an AI agent to assist the customer service team by reviewing recorded calls and generating alerts when issues are detected.
• Create an AI-powered discovery agent capable of joining client calls or chats to identify problems and gather key insights.

SOLUTION

How did you find DiscoverDev?

Referral

Why did you select DiscoverDev over others?

High ratings

How many teammates from DiscoverDev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered a modern, responsive company landing page and an AI assistant designed to enhance customer service efficiency. The AI agent reviewed call recordings, identified areas for improvement, generated actionable insights, and conducted discovery chats to better understand client needs and drive higher service quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivered a high-performing landing page that enhanced brand presence and improved customer service efficiency. The AI agent enabled faster issue detection and achieved high accuracy in generating alerts, while the discovery agent effectively gathered client insights through chat, reducing manual workload and significantly improving response quality and overall customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely professional, and all project milestones were delivered on time. The team was highly responsive and accommodating, even when I requested multiple edits or changes. They were patient, understanding, and always focused on delivering exactly what I needed. Overall, I’d rate them 10/10 for communication, reliability, and customer support.

What was your primary form of communication with DiscoverDev?

Virtual Meeting

What did you find most impressive or unique about this company?

Their professionalism and respect stood out the most. The quality of their work is top-notch—comparable to large, well-established companies in the industry, even though they’re still a growing startup. They’re extremely knowledgeable and proactive, often suggesting ideas and improvements I hadn’t considered that greatly benefited my team. The value they deliver for the cost is exceptional and far exceeds expectations.

Are there any areas for improvement or something DiscoverDev could have done differently?

Not really. I’m completely satisfied with their work, communication, and overall values. They consistently deliver great results and go above and beyond. Keep up the amazing work!