Digital Nomads HQ

BACKGROUND

Please describe your company and position.

I am the Owner of 10 X Pressure Washing

Describe what your company does in a single sentence.

We pressure clean commercial and residential properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• To make our website rake No1 in the Newcastle Area
• Google Advertising

SOLUTION

How did you find Digital Nomads HQ?

Referral

Why did you select Digital Nomads HQ over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Great connection with Staff

How many teammates from Digital Nomads HQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Taking our website and doing a full and comprehensively analyze key points and building a strategy to rank each area. Each month we receive a detailed summery of objectives and how they rank.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Monthly reports showing our ranking in keywords. 
• The ability to call, email, and speak to people there who know our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive and go above and beyond, to be honest.

What was your primary form of communication with Digital Nomads HQ?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A great team of professionals backed up by data. A business friend who recommended them to us has had and continues to have great success with them. Once we met them in person, we were sold; everyone who works there loves working there, and it shows.

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

I'd love them to be closer to where I live, which is 1000 km away, but it gives me a reason to visit their part of the world once a year. No, they are ticking every box.

BACKGROUND

Please describe your company and position.

I am the Director of Dream Rides

Describe what your company does in a single sentence.

booking platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• Improve site user experience
• improve sales conversion

SOLUTION

How did you find Digital Nomads HQ?

Online Search

Why did you select Digital Nomads HQ over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digital Nomads HQ were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Review and improve website user experience, upgrade website features and introduce new website features to drive sales and improve the user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website functionality that aligns with our requests, improved site functionality and usability, key new features added to the site, all of which make the site user friendly for our customers but also save us a considerable amount of time by improving the sites automation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always going over and above to ensure they meet our needs and offer advice if needed. Nothing was ever too much trouble, and they were always committed to delivering what was agreed upon. Their customer service was outstanding.

What was your primary form of communication with Digital Nomads HQ?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service is amazing, they are a polite, friendly and service orientated company that wants to deliver the best outcome for you always. Best company and people to deal with that we have ever come across in business.

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Tululla

Describe what your company does in a single sentence.

Tululla offers a holistic approach to meet beauty wellness goals. Our range of skin and hair supplements are infused with scientifically-proven ingredients to promote healthy, beautiful and glowing skin and hair.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• Build a functional and aesthetically pleasing e-commerce store
• Customize a Shopify theme to best suit the envisioned design
• Optimize the website and establish a good SEO ranking

SOLUTION

How did you find Digital Nomads HQ?

Referral

Why did you select Digital Nomads HQ over others?

Great culture fit, Good value for cost, Referred to me, Company values aligned

What was the size of Digital Nomads HQ’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tululla provided an extensive brief to the Digital Nomads Team. We searched for a company who presented a good all round service offering to best suit this project. The Digital Nomad team offered solutions, though provoking ideas and market related experience which shaped and fine-tuned the e-commerce store into a professional and functional custom Shopify website.

The following key deliverables were important to the Tululla brand

• Creating a functional website that showcased a unique but easy to understand customer journey
• Optimizing this function across all devices
• Incorporating an informative product page that aims to educate
• Create a good starting point to build SEO ranking in a highly competitive market

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful launch with zero complications or errors
• Ability to self manage and tweak the website without costing to hire a website professional
• Fully functioning and streamlined website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Digital Nomads team are a great balance of personal and professional. From the beginning I felt a part of a dynamic and tight-knit team of experts. We had a few team members working on our site but also had the pleasure of dealing directly with the website developer. The communication line was open, honest and timeous. The Digital Nomad team produced good results in a fast paced timeframe.

What was your primary form of communication with Digital Nomads HQ?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The journey in which Digital Nomads takes their customers through. I was very impressed with how thorough the team were at communication, providing solutions, implementing changes and completing the project with passion from start to finish. The team members are so great to deal with.

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

Building a comprehensive e-commerce store requires a vast number of skill sets and expertise. I don't have any suggestions here as I believe my project was in good hands.

BACKGROUND

Please describe your company and position.

I am the Director of Dancelab

Describe what your company does in a single sentence.

Online training method for dancers and dance studios.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• Marketing
• Web developing

SOLUTION

How did you find Digital Nomads HQ?

Online Search

Why did you select Digital Nomads HQ over others?

Close to my geographic location, Great culture fit, Good value for cost, Company values aligned

What was the size of Digital Nomads HQ’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DNHQ have provided social media advertising and extensive web developing to enhance and reach my target audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Engagement
• Design web outcome

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Nomads HQ has been outstanding in every aspect. From my first meeting with them in late 2022 they have actively worked as a collective to improve my business and reach my goals. Their team are experts in their field and provide consideration outside the scope of work that really make me feel appreciated and valued as one of their clients.

What was your primary form of communication with Digital Nomads HQ?

In-Person Meeting

What did you find most impressive or unique about this company?

The most impressive thing about DNHQ is the way they work as a team to achieve the goals of a client. If they assigned expert needs assistance outside their field they can seek out a colleague to make sure the needs of the client are met. By having all of these varied experts in one business means less disruption to the client and a faster productivity.

Are there any areas for improvement or something Digital Nomads HQ could have done differently?

Not at this stage.

BACKGROUND

Please describe your company and position.

I am the Owner of Hill Built Joinery Pty Ltd

Describe what your company does in a single sentence.

Design, build and install custom kitchens and household cabinetry for renovations and new homes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Nomads HQ to accomplish?

• Showcase our work in a stylish manner
• Portray our authentic, genuine small family business
• Generate leads through our enquiry form

SOLUTION

How did you find Digital Nomads HQ?

• Online Search
• Other

Why did you select Digital Nomads HQ over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Digital Nomads HQ’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Digital Nomads worked with us to create a beautiful bespoke website for our small family business that we can manage parts of ourselves when needed. They advise best practices and listened to all our ideas. We spent considerable time editing and trialing different things until we were happy with the final result and we appreciated their patience while I worked through it all. It's a rather big and daunting job for a small family business to make time for this and their patience and understanding was invaluable.

Digital Nomads researched our competitors and did a brilliant job of understanding the trade industry we're in to help produce professional copy that was relevant to us personally but the industry as a whole. They educated us on best practices, created galleries just as we wanted them and made little unique tweaks to help us convey our message authentically. Digital Nomads took the time to get our branding just right or create images/graphics for us to use for the website.

They've been very helpful in answering questions after launching the website and have promptly actioned any minor hiccups we've found along the way. We have since had countless compliments on our website, even from long term trade professionals who've seen many cabinet makers websites. Everyone loves how it looks, feels and conveys our message. It's pretty simple to use and we appreciate the effort taken to make the both PC & Mobile versions. I believe there's more work we can do to rank better in Google searches and obtain more leads through the enquiry form etc, but we will work on these in the future.

For now we are getting plenty of phone call and email leads (from those who've seen our website), we've also picked up bigger clients/builders now that we actually have a website. We take pride in directing our potential clients to our page and using the image gallery often to help explain design options to existing clients. We also recommend everyone we know to contact Digital Nomads if they're after professional, thorough and personalised service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased efficiency with communicating design ideas/options with clients
• More interest from custom builders and high end clients
• Attracting top-quality team members when advertising

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very prompt with everything, often had to chase me to confirm things but I never felt pressured or hounded. Their understanding of small business owner demands and allowing me the time to process any edits, approvals or changes was comforting. We weren't just another number in the system to get ticked off.

What was your primary form of communication with Digital Nomads HQ?

Email or Messaging App

What did you find most impressive or unique about this company?

Their friendly team culture, open communication, honesty and availability made us feel instantly connected and at ease.

Are there any areas for improvement or somethingDigital Nomads HQ could have done differently?

I guess the only thing that was sometimes tricky was the time difference between us in QLD Australia and our web designer based in South Africa (the rest of the DMQH team are here locally so we always had someone available if needed) but this was hardly an issue, he was a very lovely, helpful and knowledgeable guy, it was just something I had to factor in when communicating with him.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a rubbish removal company. We provide small and large scale clean-ups of properties.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We hired Digital Nomads HQ to run build a high converting website for us (as well as some Google Ads and SEO). Our goals were to create a website that focuses heavily on lead generation whilst also creating trust, credibility and making it an easy to use customer experience for our users. Also, the website needed to be SEO friendly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and noticed they had a full scale team that looked professional but fun to be around. Their website images gave insight into the company culture and the owner looked like she cared. Also, their 5 star reviews helped.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After an initial meeting with the owner Jodi and Manager Ben we decided on what needed to be done to boost our online presence and start to dominate search results. With this in mind we had their Google Ads specialist create an ads campaign that performed well above my expectations whilst Hayden got to work on creating the new site.

The site was to be built in a dynamic way with movement on the page, polished finishes and with the goal of lead capture. Hayden went above and beyond to understand our needs and created a world class website that makes our competitors site look like a school project from a year 6 student.

How many people from the vendor's team worked with you, and what were their positions?

We initially worked with Ben to make edits to our old site whilst our new site was being built. We then worked with Jacob on the Google Ads and Hayden on the web development. We're now working with Anna on our SEO campaign.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcomes from our ads campaign were truly tremendous. Jacob worked hard to get us CPC at $6-7 whilst CTR was an astonishing 12%! We had to turn the campaign off as we had too much work to handle. In terms of the website, we're seeing great conversions and fantastic feedback from customers. In fact, a lot of customers keep asking me "who built your site?" so I've practically become a spokesperson for Digital Nomads here on the Sunshine Coast.

Describe their project management style, including communication tools and timeliness.

The team always delivered on what they said they would when they would. They're always happy to have a sit down meeting as me and my wife are very much face to face people. They were always happy to answer any queries via phone or email.

What did you find most impressive or unique about this company?

The company culture. Jodi the owner clearly knows how to lead a team. She even sent my wife a very thoughtful gift when she went into hospital. Something which, to be honest, virtually brought a tear to my eye.

Are there any areas for improvement or something they could have done differently?

Sure. They could of charged me more money because these guys are worth every darn penny!

BACKGROUND

Please describe your company and your position there.

I am the owner of Water Attack Pressure Washing, a local pressure washing service that cater to clients across Brisbane and the Sunshine Coast.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We were looking to expand our reach and online presence. Digital Nomads HQ designed and developed a website as well as manage our SEO to ensure that we appear as a top results on Google.

SOLUTION

How did you select this vendor and what were the deciding factors?

I started looking for a website site team and every time I look there was Digital Nomads HQ. So I call and set up a meeting

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our project began with a discovery phase where we discussed our goals. From there, they created a custom website where we could collect bookings and enquiries for our target market. They performed keyword research and a competitor analysis to make sure that we were targeting the right audience. Here, they also identified a number of opportunities for us to improve our online presence.

After the website was launched, they continue to conduct ongoing SEO management. This included keyword tracking, on-page optimisation and link building. They also write monthly blg posts that are relevant to our industry and our target audience.

How many people from the vendor's team worked with you, and what were their positions?

We have access to their team as well as a dedicated SEO strategist who works on our website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since implementing SEO, we have seen a significant increase in our organic traffic as well as an increase in enquiries and bookings. We are now appearing on the first page of Google for a number of our target keywords which has helped us to grow our business.

Describe their project management style, including communication tools and timeliness.

They be great to work with. I meet 2nd a month to to plan and see what going on

What did you find most impressive or unique about this company?

Digital Nomads HQ are friendly, professional and have a great deal of understanding when it comes to SEO and web development and we have regular contact with the team. We are impressed with their commitment to our project and their dedication to helping us grow our business. They are always available to answer any questions we have and provide us with valuable insights and advice.

Are there any areas for improvement or something they could have done differently?

I’m not sure they are doing a great job

BACKGROUND

Please describe your company and your position there.

I am the owner of a writing and editing business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

I wanted to launch my own writing and editing agency, Stellar Words. I needed a website that reflected my expertise and invited people to explore the services I offered. I had a lot of content to display, without many visual assets.

SOLUTION

How did you select this vendor and what were the deciding factors?

Digital Nomads offered to design and develop my website. I gave them a brief, outlining my preference for the style and tone I'd like to achieve with my website. The brief was professional and friendly, with a bit of an urban edge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I asked Digital Nomads to build me a website to advertise my writing and editing agency. I had some professional photography of myself, but that's all in terms of visual assets. I supplied the copy. I need a home page, an about us page and services pages.

How many people from the vendor's team worked with you, and what were their positions?

I worked with Hayden, Head of Development and Mitch, Web Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I had a very positive response to the launch of my new website on social media. More than 200 people commented on the website and remarked on its incredible functionality and design.

Within days of launching the website Digital Nomads created for me, I had jobs and leads pouring in. Within weeks of launching, I was offered a full-time job with a content agency in Sydney. I am certain it was the professional quality of my website that attracted this agency and led to an incredibly employment opportunity. Further jobs continue to arrive via my website, so I am continuing to run my business alongside my full-time job. This is all thanks to Digital Nomads.

Describe their project management style, including communication tools and timeliness.

I communicated with Jodi, Hayden and Mitch throughout the process of conceptualising and developing my website. We communicated via email and Facebook Messenger. At every stage of the process, I found them to be highly responsive, helpful and polite. It was a pleasure to deal with them and while I had quite a few demands and changes of scope, they were always accommodating and delivered an exceptional website for me.

What did you find most impressive or unique about this company?

Nothing seemed to be too difficult for them. They were always incredibly friendly and their 'can do' attitude was very refreshing. They offered professional advice to help guide me throughout the process and they didn't make me feel like an idiot when I asked dumb tech questions.

Are there any areas for improvement or something they could have done differently?

I honestly can't fault Digital Nomads. The website they designed and developed for me was functioning perfectly, gaining leads and working as intended. They are a lovely bunch of people to work with and I highly recommend them for their professionalism, friendliness and reliability.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing coordinator for Sapphire Support, a mental health and disability support provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Nomads HQ?

We needed assistance with SEO, Google Ads, and Facebook Ads.

SOLUTION

What was the scope of their involvement?

Digital Nomads provides us with SEO and PPC services for Google and Facebook. They’ve also designed some landing pages for us that link to our HubSpot CRM system. For SEO, we’ve provided them with access to our site’s backend, and they’ve made some changes to certain landing pages and keywords to optimize our site.

As for the advertising campaigns, we tell Digital Nomads what we want to achieve every month and who we would like to target so that they can create the campaigns. They always provide different options and come up with ideas to create engaging campaigns to attract leads.

What is the team composition?

We work with three key members from Digital Nomads. Todd (PPC Manager) takes care of PPC campaigns and Facebook Ads, Jacob (PPC Strategist) takes care of our Google Ads, and Hayden (Head of Development) helps us with SEO.

How did you come to work with Digital Nomads HQ?

When I was looking for a partner, I received a few different quotes from local digital marketing businesses, including Digital Nomads. Ultimately, I chose them because I liked their approach. I told them that good and regular communication was important to me, and they understood that very well.

How much have you invested in them?

We’ve spent around $25,000 AUD (approximately $17,000 USD) in the last 12 months.

What is the status of this engagement?

We started working together in August 2021, and our engagement is ongoing. We plan to continue working with them and even have them do more work because we’re seeing great results.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Digital Nomads, our business has been flowing better. Thanks to their digital marketing efforts, we’re seeing more leads coming in from Facebook, and our business is growing. We wouldn’t have been able to get those results without their help.

Now, various staff members are constantly contacting new leads, either for recruitment, support workers, or potential clients. Most of these people have found us through our website, demonstrating that Digital Nomads’ SEO efforts also work well for us. Others have told us that they’ve found us through our Facebook Ads, which is great.

How did Digital Nomads HQ perform from a project management standpoint?

Digital Nomads’ project management is amazing. They always deliver before deadlines, and they let me know whenever they face any issues or delays. Overall, we’re very happy with their entire team and their approach. Their team constantly checks in and asks about the quality of the leads they get for us, making us feel like they’re very budget conscious and don’t want to waste money on attracting unqualified leads.

We have monthly meetings with Digital Nomads to discuss the month ahead, our plans, and what worked well for us the month before. They also provide us with a summary of the services they offered the prior month, as well as with a report on the keywords used and suggestions for tweaking the campaigns for the next month.

Their team is very responsive to feedback and works with us to get the best results. I can always email Todd, and he usually gets back to me within an hour; he’s very helpful. We communicate via Zoom meetings, phone calls, and emails. Moving forward, we will try to have a monthly in-person meeting if possible.

What did you find most impressive about them?

Digital Nomads’ professionalism and approach are outstanding. They work very well as a team, and their internal communication is very good. Whenever someone from their team is away, they ensure that their replacement understands where we’re at. Overall, their team feels like a well-oiled machine, which is very helpful for us whenever we need to touch base with them.

Are there any areas they could improve?

No. Honestly, they’ve been really good.

Do you have any advice for potential customers?

Contact them, set up a meeting, and tell them about your project. Additionally, give them feedback but also trust their recommendations because they’re the experts.