Digital Moqim

BACKGROUND

Please describe your company and position.

I am the Founder

Describe what your company does in a single sentence.

BPO Outsourcing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Moqim to accomplish?

• Website Development
• SEO

SOLUTION

How did you find Digital Moqim?

Referral

Why did you select Digital Moqim over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

I've decided to work with a digital agency to build our business website because we're looking to expand our brand online. We've also signed up for their SEO services, and it's pretty amazing that within just three months, we're already showing up prominently in Google search results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website traffic doubled in just a few months. More people started buying from us, leading to higher conversion rates. Our website appeared on the first page of Google for important keywords. We saved money on marketing and operations. Customers are happier and more satisfied based on their feedback. Errors decreased, making our operations smoother. Our response times improved, making customer service more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was on point. They were punctual with their deliveries. What really stood out was their responsiveness to our needs. They were great at listening to our feedback, addressing any issues promptly, and going the extra mile to accommodate our requests.

What was your primary form of communication with Digital Moqim?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most remarkable thing about this company is how much they care about making us happy. They didn't just do their job; they worked hard to meet our needs and were super flexible.

Are there any areas for improvement or something Digital Moqim could have done differently?

It would've been good if Digital Moqim had been more careful to check their work thoroughly from the beginning, so we didn't have to make as many changes later on.