Digital Mettle

BACKGROUND

Introduce your business and what you do there.

Legato Medical Systems, founded by Dr. William Dengler, is a medical consulting firm that specializes in heartburn and GERD disease. We collaborate with physicians and hospitals around the country to develop heartburn treatment centers. I’m Dr. Dengler’s partner and a registered nurse at the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Mettle, LLC?

Since our conception in 2001, we’ve offered a web-based application for patient management. We initially reached out to Jason (Founder, Digital Mettle, LLC) to develop the software, and he’s continued to enhance the platform with new features.

SOLUTION

What was the scope of their involvement?

Jason created a disease-specific tool for nurses that allows for the day-to-day tracking of their patients. The team worked to ensure that the web app was HIPAA compliant. It allows users to keep up with appointments, complete patient surveys, and look at their medical records. Digital Mettle consistently provides updates and revisions to the long-standing system, based on user feedback.

What is the team composition?

My main point of contact is Jason. I know he has others on his team working on the application.

How much have you invested with them?

Over the years, we’ve spent about $127,000.

What is the status of this engagement?

We were one of his first clients when we first approached him in 2001. We have an ongoing relationship since then, and we’re currently on the third version of the software.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our company wouldn’t be complete without this software. It’s a tool that many of our nurses and hospitals find to be very valuable. Most of our users find that it makes their job easier.

How did Digital Mettle perform from a project management standpoint?

Jason’s very straightforward about giving me a price and a timeframe to implement a necessary revision. He’s open to talking about any issue, through e-mail or on the phone. There are sometimes slight delays in his responsiveness because he’s so busy, but it’s never been a major problem. He usually gets right on it.

What did you find most impressive about them?

I really appreciate Jason’s honesty, and how straightforward he is. He doesn’t have any hidden agenda; that sort of frankness is very valuable in this field. He’s an honest man who will give you a fair price and, consequently, peace of mind.

Are there any areas they could improve?

There have been a couple of times where he was a little tardy in responding to my emails. Although he’s missed a few communications, he’s still very available and collaborative.

BACKGROUND

Please describe your company and your position there.

Speech Advantage works with professionals who speak English as a second language and helps them with their English pronunciation. I am the founder, owner, and lead trainer. Together with a talented developer from Wisconsin, we developed an accent reduction training software called Accent Freedom. It was a very detailed project with over 5,000 embedded audios, recording systems, student area, and instructor area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

When Speech Advantage's original developer of a custom software (Accent Freedom) left his company, I was scrambling to find a team that could take over the maintenance and new developments of this highly detailed software. This was no easy task. After the original developer quit, I rapidly went through 2 more developers who "tried and died." Digital Mettle jumped right in and was able to get up to speed learning my software in a short amount of time. They have responded to my e-mails and phone calls in a timely manner and been able to address all of the technical issues I put before them - even in an emergency on the weekends! I am so happy to have found Digital Mettle and would HIGHLY recommend them.

What were your goals for this project?

I needed a developer to take over and manage technical issues with my custom software. There was onboarding and now an ongoing working relationship.

SOLUTION

How did you select this vendor?

I interviewed many many companies who frequently said they didn't have the skills or know the code of my software. It wasn't an easy task to find someone who could step in and take over already developed software. Digital Mettle was confident and extremely professional from the beginning. They asked good questions and just seemed to "get it" as to what I was using the software for as well as how the technical side worked.

Describe the project and the services they provided in detail.

There was a period of onboarding where Digital Mettle learned how my custom software, Accent Freedom, was designed. We then had a few meetings, worked on updates, and they continue to be there when needed.

What was the team composition?

I met the entire team when I first started working with Digital Mettle but now I mostly work with Jason or Brian.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I wouldn't have the business that I do without this software and Digital Mettle SAVED me when I couldn't find a developer to handle the project.

How was project management arranged and how effective was it?

Project management was predictable and on time from the start.

What did you find most impressive about this company?

The most impressive thing that I found with Digital Mettle was their ability to step in where someone else left off. They were easily able to understand the project and what needed to be done.

Are there any areas for improvement?

Not that I have found! Great company!

BACKGROUND

Please describe your company and your position there.

Cal-ISBOA is a state-wide organization that supports independent school business officers. I serve as the Member Benefits Coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

Digital Mettle was instrumental in implementing an SSO integration between Wild Apricot AMS to Dynamic Benchmarking. They were very professional and timely.

What were your goals for this project?

Our goals were to complete the integration by the deadline, which we did and also have our members experience a seamless flow from our website into the survey platform. Everything worked out beautifully.

SOLUTION

How did you select this vendor?

This vendor was recommended to use by Dynamic Benchmarking.

Describe the project and the services they provided in detail.

They worked to extra the API from Wild Apricot and connect it to the API key for Dynamic Benchmarking. This included the need to write specific code to determine which pieces of information were brought through the SSO and have they would populate into the survey platform. They also needed to test the function in a sandbox site on each platform before moving to the live sites.

What was the team composition?

The project was headed by myself and Jason MacEntee. We consulted with the lead developer of Dynamic Benchmarking as well.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The success of this project was integral to the proper functioning of the overall survey platform. The SSO integration provided an easy entry into one of our most popular member benefits, our Annual Survey, so it was essential that the project was successful. Digital Mettle made sure to deliver.

How was project management arranged and how effective was it?

The project management was professional and well-executed. We kept on top of the schedule and communicated with all involved in a timely and efficient manner.

What did you find most impressive about this company?

Jason was very easy to work with. He described the project in easy-to-understand terms and he was honest and unpretentious. Jason makes it about the client and the project, not about his company or his independent needs

Are there any areas for improvement?

There is very little to improve. Our needs were met.

BACKGROUND

Please describe your company and your position there.

We are a professional Association with more than 270 member organizations. I am the Executive Director and work with one additional staff member. We outsource critical projects and rely on our contractors to deliver on-time and effective solutions with little support from us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

We hired Digital Mettle to develop single sign on capability for a new platform that all our members would use to access our most valuable member benefit.

What were your goals for this project?

Our members needed to smoothly move from our website to our new survey platform. Member contacts had various levels of permissions within the same organization and we needed to be able to control this from our Association Management System. This involved working with the AMS as well as the platform provider.

SOLUTION

How did you select this vendor?

We received several recommendation via the survey platform developer as well as through ASAE. After talking with several, we felt that Digital Mettle understood best understood our goals, our staffing and the level of support we need as well as our tight timeline.

Describe the project and the services they provided in detail.

They designed, developed, tested and implemented a bridge to connect the AMS with the survey platform. this included providing various levels of permissions for our member contact users that directed each person to the appropriate survey platform.

What was the team composition?

Digital Mettle had a project lead who worked with our staff person in charge of the website. They both coordinated the work with the AMS and the lead tech person for the survey platform.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

80% of our members have accessed the platform using the SSO. We have had no complaints and everyone is very pleased. Little glitches were discovered during the Beta testing and taken care of promptly. Seemless to our the end user!

How was project management arranged and how effective was it?

All deadlines were met (in a very tight time table). Digital Mettle was understanding and responsive!

What did you find most impressive about this company?

They are good listeners and very responsive. They were very good at translating the tech needs into terms we could understand and they were always willing to push for the right solution.

Are there any areas for improvement?

There is nothing that I can think of.

BACKGROUND

Please describe your company and your position there.

We provide consulting services to Pharmaceutical, Biotechnology, Contract Research Organizations (CROs) within the commercial drug development market. Our services are focused on helping our clients deliver high quality and cost effective programming and data services in support of the clinical trials and new therapies approval process. My role is to help develop and deliver effective solutions via our people/process and technology offerings for our target clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

We believe their is a better, faster and more efficient way to deliver data and organize it for submission to the FDA in the clinical trial approval process. We have developed an open source solution to help accelerate the organization and submission of this clinical trial data. Digital Mettle was hire to help us review our design, application work flow and lead the deployment of the application.

What were your goals for this project?

The application and overall solution was developed in-house with our subject matter experts and we were looking for an efficient way to bring the application to a selection of clients in the cloud environment.

SOLUTION

How did you select this vendor?

We had been looking for a local team and knew of the key leadership at Digital Mettle from shared business contacts and they have had a strong track record of delivery and tenure in business specifically in all aspects of custom software development, deployment and on-going support.

Describe the project and the services they provided in detail.

The Digital Mettle team reviewed our application design, development and deployment model. They provided cloud deployment and support as they led the transition for the application from a test environment to a client demonstration environment. They help train and document the deployment and support plan for the application. In addition they suggested a product road map construct for future releases.

What was the team composition?

The initial project team had 3 total resources for the deployment effort then we were able to scale down as the application use/deployment model matured.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have been able to utilize this deployment to several of our largest clients and the process has enabled us to grow our services revenue within these key clients. We were able to meet the timelines and significantly enhance our relationship with our largest client thanks to Digital Mettle.

How was project management arranged and how effective was it?

We had one key lead on the Project Management side and this was an efficient way to handle the project based on the duration of the engagement.

What did you find most impressive about this company?

The speed and turnaround of the deployment was the most impressive and the deep knowledge of application development saved our team significant time in this project. Digital Mettle had a super tight deadline and they delivered!

Are there any areas for improvement?

Only area which can help from more a buyer would be to make sure you engage Digital Mettle upfront. Specifically that is get their team involved early and invest in helping the Digital Mettle team understand the goal and business outcome you are trying to achieve.

We were fortunate to spend time upfront with Digital Mettle's overall business value and their insight into the overall software development cycle was and continues to be outstanding. 

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of product engagement at Destinations International. Our organization is a nonprofit association for the travel industry. Our 600 members are comprised of convention and visitor bureaus from all over the US, Canada, and internationally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Mettle, LLC?

We hired Digital Mettle, LLC to completely recreate and rebuild an internal database we had of meetings and profiles. About three years later, they created an event impact calculator. 

SOLUTION

What was the scope of their involvement?

They are heavily involved in all of our technology products. This has included recreating the internal database and building an event impact calculator tool. They’ve provided development, but they’ve also served as a “help desk” for our team. They help us with any questions that arise, and they also help us address issues with our end-user. 

What is the team composition?

Jason (Founder, Digital Mettle, LLC) has been extremely involved with us on an almost day-to-day basis. There are four people that we typically interact with. This consists of one or two programmers, Jason, and an account manager. They also outsource some of the more administrative technology work. 

How did you come to work with Digital Mettle, LLC?

They had already been working with a website developer on a website for our members. We became a partner on this website. They were well equipped and handled the project so well. From there, we hired Digital Mettle, LLC. It has been a perfect fit, so we felt no need to hire another team.

How much have you invested with them?

We’ve spent over $450,000, near the half-a-million mark.

What is the status of this engagement?

We started working with them around 2008, and it’s an ongoing relationship. We are about to engage in a large project with them in 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been very happy with the results. Whenever we’ve interacted with other contractors around the projects, they always give positive feedback about Digital Mettle LLC’s capabilities.

Large technology companies that are well respected have always spoken highly of Jason and his team. Since Jason has a really good working relationship with those companies, he can serve as the go-between person and interpret the tech-speak.

In recent years, Digital Mettle LLC has become more of an advisor to us because they know our product so well. In the early years, we would tell them something and they would do it.

Now, they understand our business, and they give ideas. They are happy to be involved in the bigger picture of the technology we’re trying to create. These are always welcome because it’s an outside perspective.

How did Digital Mettle, LLC perform from a project management standpoint?

They have a very detailed project management style. Also, they allow us to work on whatever platform we’re comfortable with to convey our “punch list” over to them. This has involved Smart Sheet and Basecamp. That’s been very smooth— they work with us however we want to manage that workflow.

I can also pick up the phone or send a quick email and I get a really fast response. It’s almost like they are an extension of our staff. They’re so trusted that they’ve become an extension of anything my department works on with technology.

What did you find most impressive about them?

Their personal touch has stood out to me. They are very accessible as well. There is never a delay in their responses, and there are multiple ways to reach them. 

Are there any areas they could improve?

It’s been a great relationship.

Do you have any advice for potential customers?

Potential customers should go in very open-minded and let them give their ideas. Digital Mettle, LLC actually has a really good outside perspective. They will look at the entire business around and give ideas. Since they work with many different industries, they can provide information about other industries.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Giles Flythe Engineers, Inc.

Describe what your company does in a single sentence.

Engineering consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Mettle to accomplish?

• Create a web based platform for a cost estimating deliverable

SOLUTION

How did you find Digital Mettle?

Online Search

Why did you select Digital Mettle over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digital Mettle were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed a web platform for a cost estimating and capital expense planning tool that creates various charts and graphs in PDF and Excel as a deliverable to our client. Users log in to the web platform set up custom expense estimating/financial forecasting tools that then convert to PDF to include in appendices of engineering reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly meetings during development to visualize progress, test applications/scenarios and provide feedback on graphics and process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project delivered on time. They were always very responsive to comments/questions. Weekly updates on progress. Turned around revisions/updates quicker than expected.

What was your primary form of communication with Digital Mettle?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their consistent communication and responsiveness.

Are there any areas for improvement or something Digital Mettle could have done differently?

Nope.

BACKGROUND

Please describe your company and position.

I am the Director of Digital Media of Special Olympics North Carolina.

Describe what your company does in a single sentence.

My organization provides year round sports training and competition for people with intellectual disabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Mettle to accomplish?

• Creating and maintaining a website
• Tailoring our website toward our target audiences

SOLUTION

How did you find Digital Mettle?

Referral

Why did you select Digital Mettle over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Other

How many teammates from Digital Mettle were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The team: 

• developed my organization's website
• organized the sitemap
• assists with maintaining the product to date

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have worked with Digital Mettle for a while. However, specifically related to the project of revamping our website in 2019, our website visitor retention has increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered either early or on time. They are very attentive to responding to any needs we may have. I am extremely impressed with how quickly and effectively they respond to my questions, concerns, needs, etc.

What was your primary form of communication with Digital Mettle?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of commitment they show their clients is beyond valuable. They are solution-driven and always aim to meet the needs of their clients.

Are there any areas for improvement or something Digital Mettle could have done differently?

I cannot think of one.

BACKGROUND

Please describe your company and position.

I am the Systems Analyst of ACUHO-I

Describe what your company does in a single sentence.

Association Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Mettle to accomplish?

• Create & Support SSO for our Dynamic Benchmarks Integration
• Support our .NET Web App for our Housing Internship Program

SOLUTION

How did you find Digital Mettle?

Referral

Why did you select Digital Mettle over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Digital Mettle were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DM integrated our custom .NET web application to our AMS through the AMS vendor's API.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Users are happy with their experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We love their responsiveness to issues that come up. All projects have been delivered on time.

What was your primary form of communication with Digital Mettle?

• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something Digital Mettle could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

CEO, Deal Consulting, IT networking and security for Raleigh/Durham small business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

Website integration with various insurance modules with SEO.

What were your goals for this project?

Migrate existing website to a maintainable platform. Integrate new plug ins and modules. Ongoing maintenance.

SOLUTION

How did you select this vendor?

We got a personal reference from another Customer.

Describe the project and the services they provided in detail.

Website integration with various insurance modules with SEO.

What was the team composition?

Several people - exact composition not known beyond the primary contact.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

No. Work was good. 

How was project management arranged and how effective was it?

Lead person worked with us and the Customer.

What did you find most impressive about this company?

They provided high-quality work.

Are there any areas for improvement?

No.