We simplify bringing your ideas to life

GOLD VERIFIED

Digital Mettle designs, builds, and maintains custom software for a wide range of clients. 

Since our founding in May 2001, we have delivered over 200 projects to nearly 100 clients. We are a mature, stable, established team ready to do serious software development for customers of all sizes.

We have extensive experience implementing systems which adhere to regulatory standards such as PCI, GDPR, GMP, HIPAA, RESPA, HOEPA, FCRA and others.

Longevity

Being a service provider with our longevity is an important distinction. Unlike other development companies, we are not just waiting for the right time to pivot to become a product company. We don’t retain ownership of customer intellectual property to resell it. We will still be here, doing quality custom software development when you need us in the future. Nothing inspires new feature requests like having a finished piece of software in-hand, and you want to make sure you select a firm who will be there to provide the enhancements you need.

Philosophy

  • We are a partner for our clients, not just a vendor
  • We work with our clients as a team
  • We educate our clients and help them make the best decisions for themselves
  • We do our best to do good in the world
  • We discount our services for non-profits with whom we share a common vision

 

From automation tools to major new products, please don’t hesitate to call and discuss how we can help.

 

 

 

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2001
Show all +
Raleigh, NC
headquarters
  • 182 Mine Lake Court
    Raleigh, NC 27615
    United States

Portfolio

Key clients: 

Alcami, Special Olympics NC, Destinations International, Junior Golf Hub, Mortgage Bankers Association, Joulebug, Raytheon, Simple Certified Mail, Catholic Charities

Reviews

Sort by

Software Dev & Maintenance for Postal Service

"Jason and the team were incredibly knowledgable and quick to understand our needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2020 - Ongoing
Project summary: 

Digital Mettle handles complete SaaS application management, software development, maintenance, bug fixes, and new project development.

The Reviewer
 
1-10 Employees
 
Orlando, Florida
Craig Meddin, CAS AIT
CEO, PackageLog, LLC
 
Verified
The Review
Feedback summary: 

Digital Mettle received positive feedback from the client and the collaboration is successful so far. Managing difficulties, they have a great workflow and great communication skills. The team has been impressive in many ways since the start of the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our software alerts recipients with the inbound management of packages delivered to apartment leasing offices, businesses, and others. As CEO, I have worked with many develop companies over the past decade.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle?

Complete SaaS application management, software development, maintenance, bug fixes, and new project development.

What were your goals for this project?

Maintain, limit bugs, operate efficiently, find an expert to support us for the long run.

SOLUTION

How did you select this vendor?

We reached out to our technology network and scoured the internet for a multitude of options. We narrowed down our choices to three companies, and Digital Mettle was far superior.

Describe the project in detail.

Complete SaaS application management, software development, maintenance, bug fixes, and new project development.

What was the team composition?

Our team is comprised of a Division Director, Assistant Manager, Sales Member, and participation from company CEO. Division Director and Assistant Manager are primary contacts for clients.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had great success in learning about our software, poorly crafted patches (from other developers) and the need for some updates. We were very happy with the outcome and learning that occurred within such a short period.

How effective was the workflow between your team and theirs?

Great work flow. Great communication. As long as our team provided enough detail, Digital Mettle was able to find and repair bug fixes as needed. Our legacy product previously had a lot of hands in it. Digital Mettle did a good job managing those difficulties.

What did you find most impressive about this company?

Knowledge! Jason and the team were incredibly knowledgable and quick to understand our needs (from multiple angles). We were quite impressed from the moment we met them, to our in-person meeting, to all other communications.

Are there any areas for improvement?

A more robust ticketing tool. This was not a hinderance, but it would help for better communication. We did not have a communication problem (by email), but a ticketing system would allow for a consolidated location and to have an idea of hours used (for budgeting purposes). Again, no real concerns here, it would just be an improvement.

5.0
Overall Score We have been very happy with Digital Mettle and our relationship. I am comfortable and completely trust their abilities.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Never a concern on scheduling. Always available for our needs.
  • 5.0 Cost
    Value / within estimates
    On par with other firms we have hired and interviewed, but they continuously delivered better results.
  • 5.0 Quality
    Service & deliverables
    Always helpful, always timely and accurate.
  • 5.0 NPS
    Willing to refer
    I would gladly recommend them to a friend.

Contracted Software Development for Network Support Co

“We always go back to them because they make our clients happy.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2001 - Ongoing
Project summary: 

Digital Mettle specializes in .NET framework and SQL development. As a contracted partner they’ve worked on many projects including custom software development and linking websites to in database applications.

The Reviewer
 
1-10 Employees
 
Raleigh, North Carolina
Mark Devine
President, Sensible Data Solutions
 
Verified
The Review
Feedback summary: 

Digital Mettle always delivers high-quality solutions that please our customers. While competitors aren’t always transparent about the project timeline, their team is honest. A trustworthy and reliable team, they’ve built a solid partnership over nearly two decades of working together.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Sensible Data Solutions, and we keep networks running.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Mettle?

Our clients often want us to provide additional services that we don’t have the expertise on, so I brought Digital Mettle onboard to get involved in that.

SOLUTION

What was the scope of their involvement?

We contract work to them that our clients need done. Sometimes that’s custom software or linking their website to an inventory or accounting system. They’re a Microsoft shop, so they generally work with .NET framework. They also use SQL if they’re designing a database application. However, they’ve also dipped their toes into other programs that they’re less familiar with. They also help us maintain the systems and go back and fix things when needed.

They recently created a reservation system for one of our clients. We’re the network provider for a restaurant, and they weren’t able to figure out why they couldn’t use an online reservation system. When we looked into it, we found that most restaurants have a fixed number of seats. Our customer, on the other hand, redesigned their layout based on the reservations they had each night. As a result, they had a lot of variation—some nights they could fit 650 people in, and other nights only 450.

We posed this challenge to Digital Mettle and they created an algorithm that could be used to adjust for big and small parties. Then, they connected it to a reservation service.

What is the team composition?

I work directly with Brian (Founder 7 Software Architect, Digital Mettle) and Jason (Founder, Lead Consultant). Though, we’ve worked with other programmers in the past. For small projects, they might do it on their own, but sometimes we have 6–7 people working on the project.

How did you come to work with Digital Mettle?

Years ago, we were looking for a partner to help us with a video projection project for one of our clients. Brian and Jason were working with another company and they gave us a quote. We decided to go with them. Then, they decided to start their own company and we continued to work with them.

How much have you invested with them?

We’ve spent about $650,000.

What is the status of this engagement?

We started working together in 2001 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We always go back to them because they make our clients happy. In the past, I never recommended programmers because their work reflected on my company. But when it comes to Digital Mettle, I trust they’re going to do a really good job. We don’t have to worry about being dragged down—if anything, they’ll bring us up.

How did Digital Mettle perform from a project management standpoint?

They always provide accurate timeframes, while other programmers I’ve worked with commit to a timeline and can’t deliver. I appreciate their honesty because I have a more accurate representation for the customer. We’ve had companies come back to us when the partner they chose can’t deliver results in the allotted time.

During a major project, I’ll visit their offices and we’ll go over things on a whiteboard. We also have a call every week and email.

What did you find most impressive about them?

They’re not afraid to go outside their comfort zone to deliver what’s needed for the project.

Are there any areas they could improve?

This may be nit-picky, but they could improve their communication skills. I work around it by asking more specific questions and taking on that role in our partnership.

Do you have any advice for potential customers?

Be involved and know your customers’ requirements. By knowing what our customers expect, you can manage communication easier.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Technical Design Consulting for Sales Platform

"It wasn't just about building software but, rather, how they could help us accomplish our business goals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2018
Project summary: 

Digital Mettle, LLC was tasked with consulting on design decisions to build out a new marketing and sales platform. They advised on the software's infrastructure, design, and integrations.

The Reviewer
 
201-500 Employees
 
Jacksonville, Florida
Cory Black
Managing Member, B6 Consulting & Asset Mgmt, LLC
 
Verified
The Review
Feedback summary: 

The team clearly understood the technical requirements, coming up with a solution that took into account the company's broader business and marketing strategy. The whole process was reasonably priced.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was managing a diversify set of businesses across the U.S.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

We hired Digital Mettle to advise us through making several software decisions and building a new platform for our businesses.

What were your goals for this project?

We ultimately wanted a new online platform that would support our marketing and sales efforts for a portfolio of businesses

SOLUTION

How did you select this vendor?

They came highly recommended by another consultant we were using and we saw that they had a great track record of performance.

Describe the project in detail.

I can't go into great detail but ultimately we hired them to advise on several key decisions that needed to be made regarding infrastructure, design, and integrations related to building software to support our U.S. based businesses. They would build the system as well.

What was the team composition?

We worked with a group of industry experts from DM and we had several key business leaders involved from our side too.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I can't imagine that we would have made the best decisions for the project and platform without the expertise of Digital Mettle. They understood not just the technical aspects of what needed to be done but also how this project was woven into our broader business and marketing strategy. They clearly saw the big picture and created a road map for us to get there.

How effective was the workflow between your team and theirs?

It was great and working with DM was seamless and effective. They always did what they said they would do.

What did you find most impressive about this company?

As mentioned before they understood the big picture and how this project could be used to accomplish our sales and marketing strategy. It wasn't just about building software but, rather, how they could help us accomplish our business goals.

Are there any areas for improvement?

No not really.

5.0
Overall Score Great job on our project
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Great
  • 5.0 Cost
    Value / within estimates
    Very cost effective considering the work involved.
  • 5.0 Quality
    Service & deliverables
    Experts in their field
  • 5.0 NPS
    Willing to refer
    Very likely

Client Management System Dev for Nonprofit Agency

"Their ability to retrieve a significant amount of data was impressive."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014–Mar. 2015
Project summary: 

Digital Mettle, LLC created a client management system based on a platform for a nonprofit firm. They integrated existing data and database components as well as built features to manage scheduling and billing.

The Reviewer
 
51-200 Employees
 
Paradise, California
Former Information Systems Employee, Youth for Change
 
Verified
The Review
Feedback summary: 

Digital Mettle, LLC helped to deliver the system quickly, enabling minimal interruption to business processes. The team encouraged feedback and implemented product modifications with ease. They remained accessible and provided valuable recommendations to support the project effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I worked in information systems at Youth for Change.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Mettle, LLC?

At the time, a division of Youth for Change called Strategies had a client scheduling system through which people could register for events conducted around the country. The company that had provided the database went out of business on short notice. We needed a partner to help build a new database on a short timeline.

SOLUTION

What was the scope of their involvement?

Essentially, Digital Mettle, LLC developed a replacement for our client management system. Initially, we talked to them about two main routes for solving the problem. One route was to develop a new system from scratch. The second route was to open source a platform to modify based on our needs. Due to time constraints, we ended up going with the second solution. Their team adapted a system developed with PHP, bringing together pieces of our old product to build a new database. The system had to manage a complicated set of facilities around the country that we used for meetings. Their team integrated a scheduling component to ensure that events and calendars didn’t overlap. They also implemented a billing component because a lot of our clients paid for the session to run.  

What is the team composition?

We worked with Brian (Technology Consultant and Custom Software Architect, Digital Mettle, LLC) and Jason (Founder, Digital Mettle, LLC) for the most part. They collaborated with several subcontractors on the project, but we didn’t interact with them directly.

How did you come to work with Digital Mettle, LLC?

I’ve known of Digital Mettle, LLC since the late ’90s and had success working with them previously. Their team was available and able to help us on a short timeline, which was incredible because it’s often hard to get people to be that flexible.  

How much have you invested with them?

We spent around $120,000 on their services.

What is the status of this engagement?

We collaborated on this project between January 2014–March 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was minimal impact on the business. We only had a few months of an outage, which would’ve been much worse without them. Our team was happy with the feedback received from Digital Mettle, LLC. They were open to comments and responded to requests for changes quickly.

How did Digital Mettle, LLC perform from a project management standpoint?

They performed really well. In the beginning, we had to decide on how to move forward with the system. Essentially, I gave them a pile of specs and a short time to analyze the content. Jason came back with good suggestions for ways to put existing tools into our environment and modify them. He presented really good options, laid them out nicely, and talked about the timelines that would be affected by following different routes. From the beginning, they were on top of things. Their team communicated throughout the process. We rarely went more than a week without interacting with them and providing feedback on the product.

What did you find most impressive about them?

The original database was not fully intact. We had pieces of a client database and previous bookings. This was a system that had to be substantially reverse engineered and Digital Mettle, LLC was able to bring almost all the data back into the new system. Their ability to retrieve a significant amount of data was impressive.

Are there any areas they could improve?

I put this more on my team, but Digital Mettle, LLC could’ve coordinated with our specs more tightly or not move forward on aspects of the database without them. But my team was all over the place during the first few months.

Do you have any advice for potential customers?

Know what you want when you come into the collaboration. If you can clearly define what you want, you’ll get the results you want. Digital Mettle, LLC will provide you with them.

4.5
Overall Score The service was impeccable, but the cost was a touch higher than other vendors.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I would put any scheduling issues on my team.
  • 4.0 Cost
    Value / within estimates
    There were cheaper options.
  • 4.5 Quality
    Service & deliverables
    Everything was solid.
  • 5.0 NPS
    Willing to refer

Backend Development for Mail Services Company

“They have a great knowledge of web services, design, and functionality.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2005 - Ongoing
Project summary: 

Digital Mettle, LLC managed backend development and some frontend work for a SaaS company. They oversee technological needs and act as an external IT arm.

The Reviewer
 
1-10 Employees
 
Cary, North Carolina
Charles Crutchfield
Co-Managing Member, SimpleCertifiedMail.com
 
Verified
The Review
Feedback summary: 

Throughout a long relationship, Digital Mettle, LLC has maintained a high level of quality. The partnership is close, and they manage projects well. They are responsive, and they continue to improve their resources and their areas of expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We offer a SaaS product that specializes in the production and maintenance of USPS certified mail. I'm the founder, CEO, and a co-managing member of the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Mettle, LLC?

We needed to create a front- and backend for our website for our new business.

SOLUTION

What was the scope of their involvement?

They've been a consistent partner for many years. They built the entire backend of our system from scratch, and we co-designed the user interface, which they developed. They serve as our IT team, and they handle all our technology needs, excepting our ongoing frontend development. Everything else is under their purview.

What is the team composition?

At the beginning, we worked directly with their two principals. They have a good understanding and knowledge of our system.

How did you come to work with Digital Mettle, LLC?

They came to us through a referral. A friend suggested them right after they started their business.

How much have you invested with them?

We've spent over $320,000 for their services.

What is the status of this engagement?

We started working together in summer 2005, and we continue to communicate on a daily basis. They still design, implement, and maintain services within the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, the quality of their work is excellent. Like any ongoing IT project, transitions and implementations can be challenging, but we have nothing but praise for them. Over a fourteen-year relationship, they've become close business partners.

How did Digital Mettle, LLC perform from a project management standpoint?

They're excellent project managers. We're in constant contact by phone or email, and we're close enough geographically to meet face to face for planning. They have a useful development portal that we use, and we only meet in person on occasion.

What did you find most impressive about them?

I've had a long career, and I've watched programming change over time. Throughout our relationship, they've never failed to deliver on any of my requests. They have a great knowledge of web services, design, and functionality.

Are there any areas they could improve?

We would love to finish projects faster, but we understand that we're not their only client. They're very responsive, and they do a very good job. The length of our relationship is a testament to the quality of their work.

Do you have any advice for potential customers?

They continue to grow and expand their resources and expertise. If you hope to build an IT solution from scratch, or if you want to change your existing products, take the time to thoroughly discuss your project and requirements with them. They have a high level of personal and professional integrity.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Online Calculator Platform for Economics Website

"Digital Mettle has been especially adept at applying the platform to international markets."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014 - Ongoing
Project summary: 

Digital Mettle, LLC built and implemented a complex online calculator for use by hundreds of cities. The calculator integrated data sets, CRM systems, and a well-designed Power BI platform. 

The Reviewer
 
11-50 Employees
 
Pennsylvania
Adam Sacks
President, Tourism Economics
 
Verified
The Review
Feedback summary: 

Digital Mettle, LLC successfully developed a system now in use by almost 300 clients. The platform is well-adapted to a global market. Their team's communication and problem-solving skills were excellent. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Tourism Economics provides policy direction, economic impact analysis, and market studies to clients in the travel and hospitality sectors around the world. This review is provided by Adam Sacks, President of Tourism Economics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

We hired DM to manage the implementation of a complex online calculator that would be accesses by hundreds of cities around the world. It required an understanding of detailed data sets, development of a aesthetically professional BI platform, and integration with client CRM systems.

What were your goals for this project?

To develop an easy-to-use platform for our clients to access our models and run impact analyses on their own. The platform needed to reflect detailed economic relationships while being functionally efficient. Ideally, this would result wide adoption of the system across our industry, which it has.

SOLUTION

How did you select this vendor?

We interviewed Jason at Digital Mettle as well as another vendor. Upon reviewing their past work and proposal, DM appeared to have the most experience and be the most able to devote significant resources to the project.

Describe the project in detail.

DM worked collaboratively with our economists to develop a platform that met each of our goals. This especially related to the integration with user CRM systems through an API. Adoption has been nearly universal.

What was the team composition?

Jason was the lead and has been supported by various team members at DI over the course of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The system we developed now has nearly 300 clients using it around the world. Digital Mettle has been especially adept at applying the platform to international markets.

How effective was the workflow between your team and theirs?

Outstanding communication and follow-through.

What did you find most impressive about this company?

Problem-solving. This relates to anticipating potential problems as much as dealing with challenges that present themselves.

Are there any areas for improvement?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software for Cardiovascular Consulting Company

Our company wouldn’t be complete without this software.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2001 - Ongoing
Project summary: 

Digital Mettle, LLC developed a patient-management system for a medical organization. Throughout the long-standing partnership, the team lead continues to make necessary revisions to the web-based software.

The Reviewer
 
11-50 Employees
 
Rocky Mount, North Carolina
Tamera Dengler
Administrative Director, Legato Medical Systems, Inc.
 
Verified
The Review
Feedback summary: 

Digital Mettle LLC has delivered a system that many third-party medical centers find invaluable. The software is now an integral component of the company, and it’s always provided at a fair price. While the team lead could be slightly more punctual, his honesty makes him a valued partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Legato Medical Systems, founded by Dr. William Dengler, is a medical consulting firm that specializes in heartburn and GERD disease. We collaborate with physicians and hospitals around the country to develop heartburn treatment centers. I’m Dr. Dengler’s partner and a registered nurse at the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Mettle, LLC?

Since our conception in 2001, we’ve offered a web-based application for patient management. We initially reached out to Jason (Founder, Digital Mettle, LLC) to develop the software, and he’s continued to enhance the platform with new features.

SOLUTION

What was the scope of their involvement?

Jason created a disease-specific tool for nurses that allows for the day-to-day tracking of their patients. The team worked to ensure that the web app was HIPAA compliant. It allows users to keep up with appointments, complete patient surveys, and look at their medical records. Digital Mettle consistently provides updates and revisions to the long-standing system, based on user feedback.

What is the team composition?

My main point of contact is Jason. I know he has others on his team working on the application.

How much have you invested with them?

Over the years, we’ve spent about $127,000.

What is the status of this engagement?

We were one of his first clients when we first approached him in 2001. We have an ongoing relationship since then, and we’re currently on the third version of the software.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our company wouldn’t be complete without this software. It’s a tool that many of our nurses and hospitals find to be very valuable. Most of our users find that it makes their job easier.

How did Digital Mettle perform from a project management standpoint?

Jason’s very straightforward about giving me a price and a timeframe to implement a necessary revision. He’s open to talking about any issue, through e-mail or on the phone. There are sometimes slight delays in his responsiveness because he’s so busy, but it’s never been a major problem. He usually gets right on it.

What did you find most impressive about them?

I really appreciate Jason’s honesty, and how straightforward he is. He doesn’t have any hidden agenda; that sort of frankness is very valuable in this field. He’s an honest man who will give you a fair price and, consequently, peace of mind.

Are there any areas they could improve?

There have been a couple of times where he was a little tardy in responding to my emails. Although he’s missed a few communications, he’s still very available and collaborative.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for Accent Reduction Organization

"They asked good questions and just seemed to 'get it'..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2017 - Ongoing
Project summary: 

Digital Mettle, LLC custom-develops a software product on an ongoing basis. They provide maintenance and address technical issues.

The Reviewer
 
1-10 Employees
 
Chapel Hill, North Carolina
Barbara Christensen
Owner, Speech Advantage
 
Verified
The Review
Feedback summary: 

Stepping in where another vendor left off, Digital Mettle, LLC's can-do attitude and expertise have been integral to the business. They are reliable, professional, and highly accessible whenever technical issues arise. They learn quickly and deliver results on-time.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Speech Advantage works with professionals who speak English as a second language and helps them with their English pronunciation. I am the founder, owner, and lead trainer. Together with a talented developer from Wisconsin, we developed an accent reduction training software called Accent Freedom. It was a very detailed project with over 5,000 embedded audios, recording systems, student area, and instructor area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

When Speech Advantage's original developer of a custom software (Accent Freedom) left his company, I was scrambling to find a team that could take over the maintenance and new developments of this highly detailed software. This was no easy task. After the original developer quit, I rapidly went through 2 more developers who "tried and died." Digital Mettle jumped right in and was able to get up to speed learning my software in a short amount of time. They have responded to my e-mails and phone calls in a timely manner and been able to address all of the technical issues I put before them - even in an emergency on the weekends! I am so happy to have found Digital Mettle and would HIGHLY recommend them.

What were your goals for this project?

I needed a developer to take over and manage technical issues with my custom software. There was onboarding and now an ongoing working relationship.

SOLUTION

How did you select this vendor?

I interviewed many many companies who frequently said they didn't have the skills or know the code of my software. It wasn't an easy task to find someone who could step in and take over already developed software. Digital Mettle was confident and extremely professional from the beginning. They asked good questions and just seemed to "get it" as to what I was using the software for as well as how the technical side worked.

Describe the project and the services they provided in detail.

There was a period of onboarding where Digital Mettle learned how my custom software, Accent Freedom, was designed. We then had a few meetings, worked on updates, and they continue to be there when needed.

What was the team composition?

I met the entire team when I first started working with Digital Mettle but now I mostly work with Jason or Brian.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I wouldn't have the business that I do without this software and Digital Mettle SAVED me when I couldn't find a developer to handle the project.

How was project management arranged and how effective was it?

Project management was predictable and on time from the start.

What did you find most impressive about this company?

The most impressive thing that I found with Digital Mettle was their ability to step in where someone else left off. They were easily able to understand the project and what needed to be done.

Are there any areas for improvement?

Not that I have found! Great company!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    It is expensive but they do a great job.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Highly recommend!

Single Sign-on Integration for Nonprofit

"They were very professional and timely."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - Sept. 2019
Project summary: 

Digital Mettle, LLC integrated a single sign-on authentification with the APIs of Wild Apricot and Dynamic Benchmarking for a survey run by education professionals.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Andria Infante Marcus
Member Benefits Coordinator, Cal-ISBOA
 
Verified
The Review
Feedback summary: 

The project made it easy for users to access and complete the survey. Digital Mettle, LLC executed the project efficiently, communication across teams and finishing the project on time. Their team was honest and easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Cal-ISBOA is a state-wide organization that supports independent school business officers. I serve as the Member Benefits Coordinator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

Digital Mettle was instrumental in implementing an SSO integration between Wild Apricot AMS to Dynamic Benchmarking. They were very professional and timely.

What were your goals for this project?

Our goals were to complete the integration by the deadline, which we did and also have our members experience a seamless flow from our website into the survey platform. Everything worked out beautifully.

SOLUTION

How did you select this vendor?

This vendor was recommended to use by Dynamic Benchmarking.

Describe the project and the services they provided in detail.

They worked to extra the API from Wild Apricot and connect it to the API key for Dynamic Benchmarking. This included the need to write specific code to determine which pieces of information were brought through the SSO and have they would populate into the survey platform. They also needed to test the function in a sandbox site on each platform before moving to the live sites.

What was the team composition?

The project was headed by myself and Jason MacEntee. We consulted with the lead developer of Dynamic Benchmarking as well.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The success of this project was integral to the proper functioning of the overall survey platform. The SSO integration provided an easy entry into one of our most popular member benefits, our Annual Survey, so it was essential that the project was successful. Digital Mettle made sure to deliver.

How was project management arranged and how effective was it?

The project management was professional and well-executed. We kept on top of the schedule and communicated with all involved in a timely and efficient manner.

What did you find most impressive about this company?

Jason was very easy to work with. He described the project in easy-to-understand terms and he was honest and unpretentious. Jason makes it about the client and the project, not about his company or his independent needs

Are there any areas for improvement?

There is very little to improve. Our needs were met.

5.0
Overall Score From start to finish, they were knowledgeable and professional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    On time and easy to work with!
  • 5.0 Cost
    Value / within estimates
    Completely fair pricing.
  • 5.0 Quality
    Service & deliverables
    Very happy with their work!
  • 5.0 NPS
    Willing to refer
    One week after hiring Digital Mettle, I recommended them to another association.

Web-based Survey Integration for Professional Association

"They were very good at translating the tech needs into terms we could understand..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - Sept. 2019
Project summary: 

Digital Mettle, LLC connected an association management system (AMS) with a survey platform. Responsibilities involved design, development, and testing a bridge.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Executive Director, Professional Association
 
Verified
The Review
Feedback summary: 

Results were delivered on-time, and many stakeholders have accessed the survey platform with no complaints. Digital Mettle, LLC quickly resolved any issues that arose. Their excellent communication skills were augmented by active listening and prompt responses.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a professional Association with more than 270 member organizations. I am the Executive Director and work with one additional staff member. We outsource critical projects and rely on our contractors to deliver on-time and effective solutions with little support from us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Mettle, LLC?

We hired Digital Mettle to develop single sign on capability for a new platform that all our members would use to access our most valuable member benefit.

What were your goals for this project?

Our members needed to smoothly move from our website to our new survey platform. Member contacts had various levels of permissions within the same organization and we needed to be able to control this from our Association Management System. This involved working with the AMS as well as the platform provider.

SOLUTION

How did you select this vendor?

We received several recommendation via the survey platform developer as well as through ASAE. After talking with several, we felt that Digital Mettle understood best understood our goals, our staffing and the level of support we need as well as our tight timeline.

Describe the project and the services they provided in detail.

They designed, developed, tested and implemented a bridge to connect the AMS with the survey platform. this included providing various levels of permissions for our member contact users that directed each person to the appropriate survey platform.

What was the team composition?

Digital Mettle had a project lead who worked with our staff person in charge of the website. They both coordinated the work with the AMS and the lead tech person for the survey platform.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

80% of our members have accessed the platform using the SSO. We have had no complaints and everyone is very pleased. Little glitches were discovered during the Beta testing and taken care of promptly. Seemless to our the end user!

How was project management arranged and how effective was it?

All deadlines were met (in a very tight time table). Digital Mettle was understanding and responsive!

What did you find most impressive about this company?

They are good listeners and very responsive. They were very good at translating the tech needs into terms we could understand and they were always willing to push for the right solution.

Are there any areas for improvement?

There is nothing that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Their quote was consistent with others we received and they also took care of a few extra things outside the scope of the original quote.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already have!
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Digital Mettle, LLC
Status
Active
Jurisdiction of Formation
North Carolina
Id
0593559
Date of Formation
Jun 6, 2001
Last updated
Jul 29, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 29, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
13
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
June 17, 2020