Digital Aptech

BACKGROUND

Please describe your company and your position there.

I work for a book publishing company as the CEO/Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Aptech?

Digital Aptech bid on a project to design a Cell Phone game to assist with the marketing of one of our novels.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were the least expensive bidder and promised to create the art and graphics for us at a cheaper rate than competitors. They also provided a timeline of 6 months (as opposed to longer timelines from other bidders).

Describe the project in detail and walk through the stages of the project.

I hired Digital Aptech for a 6-month project in 2019. After 4 months of payments, they completely ghosted me. It took months to get anyone to respond from them. When I finally did:

• They revealed they had intentionally under-bid the price to get my business.
• They refused to provide any kind of refund.
• They said I needed to pay them almost 20% more than the initial bid if I wanted them to complete the project as initially promised. Feeling trapped, I gave in. It has now been MORE than 2 YEARS since my project was supposed to be completed. I STILL do not have the project.
• I have had to pay significantly more money than the original contract.
• I am constantly promised that “we will give you an update next week” or “we will finish next week”, but I never get anything but more procrastination.

How many resources from the vendor's team worked with you, and what were their positions?

Don't know. They changed mid-product and their team refused to communicate with me or respond to my communications. The project manager ghosted me and I was only able to get responses by pestering the CEO.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The entire organization is a scam. They will underbid you, refuse refunds, demand more money, and NEVER give you a final result. The project has now been going on for more than 2 1/2 years and there is still no resolution to the project.

How effective was the workflow between your team and theirs?

They completely ghosted me. It took months to get anyone to respond from them. When I finally did:

• They revealed they had intentionally under-bid the price to get my business.
• They refused to provide any kind of refund.
• They said I needed to pay them almost 20% more than the initial bid if I wanted them to complete the project as initially promised. Feeling trapped, I gave in. It has now been MORE than 2 YEARS since my project was supposed to be completed. I STILL do not have the project.
• I have had to pay significantly more money than the original contract.
• I am constantly promised that “we will give you an update next week” or “we will finish next week”, but I never get anything but more procrastination.

What did you find most impressive or unique about this company?

There is NOTHING positive about this company. They are complete liars and scam artists.

Are there any areas for improvement or something they could have done differently?

They could have actually kept their word and completed the project in time, not demanded thousands of dollars beyond the bid price, and not regularly ghosted me.