DD.NYC®

BACKGROUND

Please describe your company and your position there.

My father's cobbler business has been passed down to me and I am now the owner of a store front in lower Manhattan. We do the best work and can turn any shoe into new. We also work with zippers, leather, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalDesign.NYC, and what were your goals?

My father and I never had a website or social accounts. The only way people found us was by walking passed the storefront. We hired DigitalDesign.NYC to work on a website and bring presence to online media. Our goal was to have people search us when looking for shoe repair and they certainly have made that possible!

SOLUTION

How did you select DigitalDesign.NYC and what were the deciding factors?

Anjelika is a client of mine and we spoke about needing a rebrand when she came in one time. We then decided this is who we must work with because she is amazing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting with Anjelika on what we needed for the website. What information and how we thought we wanted it to look. First they designed us a logo and some quick mockups of the site. We went forward with the colors chosen and they began working on it right away.

They updated a landing page with our history, hours, services, and contact information. The social media was created and we are now discoverable on Google Maps, Instagram, Pinterest, Twitter, and LinkedIn.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Anjelika who is the owner and project manager as well as Marcella their designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After gaining some social media pretense, a lot more people came in based off google search. It has really helped our business grow.

Describe their project management style, including communication tools and timelines.

Communication was clear and when I needed to ask a question they were very easy to reach.

What did you find most impressive or unique about this company?

The team knew innovating ways to create a presence online. They were quick with adjustments and taught me some ways to stay present with my business as well.

Are there any areas for improvement or something they could have done differently?

No, nothing. They were amazing!

BACKGROUND

Please describe your company and your position there.

Lioninta is a real estate investment firm and I am the COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalDesign.NYC, and what were your goals?

My goal for Lionita's website was to attract more clients and investors. Digital Design NYC helped me achieve this by building me a website.

SOLUTION

How did you select DigitalDesign.NYC and what were the deciding factors?

I did a search online and this company came up on my feed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started off with a meeting to go over what I wanted the website to look like. I asked for an animated home page along with a contact form. The website was built using the Wix platform.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and two developers worked with me on the website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Upon launching the website we saw an increase in traction and an increase in clients that contacted us.

Describe their project management style, including communication tools and timelines.

We had daily and weekly updates via email and phone call. I gave them a timeline of 3 months and they got it done even earlier.

What did you find most impressive or unique about this company?

Digital Design NYC was professional and had a very impressive response time. They were very friendly and personal. They gave me their undivided attention during our meeting and made this website a priority.

Are there any areas for improvement or something they could have done differently?

Honestly, there are no areas that I noticed they could improve on. Everything was amazing!

BACKGROUND

Please describe your company and your position there.

Touché Films, a digital media company. I was CEO and Co-Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalDesign.NYC, and what were your goals?

My company, Touché Films matured to the point that we wanted to seek outside investment. To this end we needed a proper deck, not only that we needed to be as disruptive as we are.

So we hired to DigitalDesign.NYC to design deck materials (and narrative).

SOLUTION

How did you select DigitalDesign.NYC and what were the deciding factors?

DigitalDesign.NYC we've seen their work with Sqrl and Brick & Portal, and knew they had de design chops and good taste we needed to build this deck.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to go beyond a simple keynote presentation. So we built a fully interactive Investment Pitch Deck. It lived online and as a build for offline presentations. It presented our data through animated and interactive graphs, as well as video.

How many people from the vendor's team worked with you, and what were their positions?

4 in total, including the founder. As far as their roles go I don't remember well since they had very flexible roles, which was quite refreshing to be honest.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got our deliverables, and killed it with the pitch deck. We ended up having an attractive acquisition proposal from one of the investors we pitched. So yes, they're help overdelivered.

Describe their project management style, including communication tools and timelines.

As stated earlier, roles were flexible. Everybody had enough domain expertise to float through the roles. That doesn't imply they weren't disciplined or unprofessional. Quite the contrary, the founder, who supervised and coordinated the project was very stern and supremely deadline oriented.

What did you find most impressive or unique about this company?

Their good taste. It's hard to come by with a company that can honestly boast that.

Are there any areas for improvement or something they could have done differently?

I would say, their intense level of commitment could use a bit of heads up. At one point you do feel you work for them since they are so invested in the project.

BACKGROUND

Please describe your company and your position there.

I am a self-employed writer and artist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DigitalDesign.NYC?

I need an upgrade to my website, featuring my new book.

What were your goals for this project?

To increase traffic to my website by providing a professional and polished platform to inform and attract readers interested in purchasing my new book and my previous book.

SOLUTION

How did you select DigitalDesign.NYC?

I was given some names and interviewed a few people that were not interested in taking on this small job and were trying to sell me expensive monthly packages that I did not need. Through WIX, I found DigitalDesign.NYC. I put out my needs and my budget and was pleased that Anjelika promptly responded in the affirmative.

Describe the project in detail.

I discussed my needs to add some material to my site, in order to showcase my new book. Anjelika was very responsive, creating a bullet point task page and timeline. She worked quickly and efficiently with a great eye for balance, design and color. She created tabs to make the site more user friendly for the reader. We communicated by email and she always responded promptly.

What was the team composition?

I worked directly with Anjelika via email. Even though she is in New York and I am in California, we were able to cooperate and collaborate in a timely manner. When some edits needed to be made, she was very responsive and adapted the forms to meet my vision.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just finished this project but I expect this new design to make my site more accessible and I expect it to increase flow and traffic toward marketing my material. Personally, I feel more relaxed and confident being able to promote a polished looking site to customers.

How effective was the workflow between your team and theirs?

Anjelika was easy to communicate with and provided both clear timelines and goals. She would follow up each time to get confirmation on the success of the tasks. We had a very effective workflow.

What did you find most impressive about this company?

I was blown away by how knowledgeable, efficient, and professional they were. I loved working with Anjelika and liked her flexibility and adaptability, while producing a very professional and artistic looking product. On top of what I asked for, Anjelika went above and beyond with her ideas to improve the look of the site that vastly improved it's functionality.

Are there any areas for improvement?

No. And this may be the first time I have said that about any company. Her speed and efficiency, her artistic eye and technical know how was very impressive.

BACKGROUND

Introduce your business and what you do there.

I’m the president of M&G Packaging and we’re a national packaging company supplying mostly to the airline industry. We also manufacture biodegradable plastics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalDesign.NYC?

We hired them to create a website and wanted to develop a marketing plan to get our brand new patent, Bio Nature.

SOLUTION

What was the scope of their involvement?

I gave DigitalDesign.NYC about 15 bullet points on what I wanted to achieve. They created a logo and worked on brand identity. Anjelika (Founder) specifically came up with the design and brand new logo for us that is airline-related, with an airplane going up in the air. They also did development and design work for our website as well.

What is the team composition?

I work specifically with Anjelika, Stephen (UI/UX Designer), and one other person.

How did you come to work with DigitalDesign.NYC?

I met someone who knew Anjelika and that’s how this all started. I’m a serial entrepreneur, so I have a bunch of businesses and with one of the companies that I purchased, Anjelika had actually created the website. I liked the website and wanted to get my other company revamped.

How much have you invested with them?

We’ve invested about $50,000–$100,000.

What is the status of this engagement?

We began working together in May 2016 and the collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re 100% satisfied. I would definitely recommend them and I don’t usually like to recommend people.

How did DigitalDesign.NYC perform from a project management standpoint?

Anjelika is always very reachable. For example, if something came up today and I needed edits or something, I’d have them this afternoon or evening. It’s not going to be a week. Meeting deadlines is extremely important and that is something I think they excel in. They’re really running a tight ship and are really on it.

What did you find most impressive about them?

They’re able to understand what we’re looking for and deliver on that. My descriptions were very vague and they were still able to really nail it. The team is also very economical. They’re willing to make little changes without killing us on the price, which is huge because I’ve had companies that make small changes and then we get a $500 or $1,000 bill.

Are there any areas they could improve?

No, I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

I’m an architect based in Switzerland, running a team practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalDesign.NYC?

I’d wanted to make a website, and I contacted a few people in Switzerland.

I wasn’t too happy with them, but then I came across DigitalDesign.NYC and liked their enthusiasm and service.

SOLUTION

What was the scope of their involvement?

My intention was to build a site that would reveal my expertise and way of working. Their team presented me with ideas that included a video of my actual production process. They flew two members to my office in Switzerland for filming and photography.

What is the team composition?

They’re based in New York, and they have a creative team working in the background. I worked directly with the two people that flew to Switzerland, and I worked with another person over email.

I interacted with around three members of their team, some more than others. Anjelika (Founder) was my main point of contact.

How did you come to work with DigitalDesign.NYC?

I was introduced to them by a friend while visiting New York. DigitalDesign.NYC showed that they were keen on doing a great job, and I trusted them. They seemed very flexible and enthusiastic.

I told them that I was based in Europe, but they didn’t see that as an obstacle in us working together.

How much have you invested with them?

We invested over 20,000 francs (approximately $22,000 USD).

What is the status of this engagement?

Once a project is finished, they don’t let go of their clients. They’ve given me updates on additional implementations and advice on other aspects of the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was beyond my expectations. DigitalDesign.NYC is a professional and creative team with flexible and intriguing ideas. They depicted an accurate image of my office and work. I’m very happy with the end results, and I’m lucky to have found this company.

I’m really pleased with the imaging they’ve put on the site. It really reveals our style and character, as a firm working on elite projects. The site gets mentioned in meetings, and it’s definitely a positive element to have. It’s modern and creative, yet classy.

How did DigitalDesign.NYC perform from a project management standpoint?

They’re an enthusiastic and professional group, especially Anjelika. She’s always available, creative, and accommodating. She’s very respectful of the time and delivery.

What did you find most impressive about them?

I was impressed with their flexibility, innovation, and listening ability. Their team has the ability to understand the client’s needs.

Are there any areas they could improve?

I’m sure there could be, but I’m very satisfied with their work. They should just continue to be as accommodating as they are.

They’re pleasant to work with and professional. They know their job and know how to tackle any issues. I’ll definitely go to them for any upcoming projects.

BACKGROUND

Introduce your business and what you do there.

I'm a freelance media professional. My work is based in Europe, the US, and Latin America, so it can vary a lot. I can do jobs on my own, but I might find myself hiring a team to deal with film and post-production, which includes editing and effects in the video realm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with  DigitalDesign.NYC?

At the time that I reached out to Digital Design, I was formally launching my business to give myself a public identity and subsequently do some outreach to get clients.

SOLUTION

What was the scope of their involvement?

They created a presentation website that showcased me and my portfolio of work as well as contact information. In that sense, it was a relatively simple site, and I wanted something minimal. 

I did have certain expectations with the aesthetics. I’m based in Europe, so my clientele is mostly Europeans. As a result, I wanted a website that had a Berlin vibe or something that was similar to a lot of other techno websites. 

I gave Digital Design some references and had a dialogue with the person in charge of the design. We spoke on the phone, and they created a visual idea of the site, sending me a couple of options. I gave my preferences, and then the final product came out.

What is the team composition?

I was in regular contact with Digital Design’s CEO and founder. I also communicated my concerns with Amanda (Design Director), who oversaw the creation of the site.

How did you come to work with DigitalDesign.NYC?

I searched for someone to create a website by referencing people. I reached out to Digital Design and got in touch with their founder, who I met in college. They proposed their services, and I decided it was the best way for me to go about setting up my business. 

How much have you invested with them?

I spent around $10,000–$12,000. 

What is the status of this engagement?

We worked together from January–March 2019, but I’m always able to reach out to them if I want any updates. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Digital Design produced something that effectively met my expectations and made a difference in the way they presented the site’s aesthetics. I’m proud to present my website, and this is something that I consistently do. 

I was also pleasantly surprised that I attained clients who reached out to me merely because they saw my website. We didn’t have any link through a colleague or reference — they were completely anonymous, so to speak. This happened to me on three occasions, and they were decently sized contracts. I couldn’t have planned or expected them in advance. 

I didn’t have the aesthetic vision that Digital Design had, so when they produced what I was looking for, I was more than satisfied. 

How did  DigitalDesign.NYC perform from a project management standpoint?

Everything went well, and they did everything that I requested in a timely manner. They were attentive, and they answered quickly — that was priceless.

I also have regular access to them even after creating the website to get some advice concerning marketing or any big or small questions. I’d recommend them to anyone who wants to create a platform or need some advice with branding. 

What did you find most impressive about them?

The price of their services was competitive, and their accessibility was something I appreciated. I might have known their CEO personally, but I didn’t take that for granted — I also appreciated it. I enjoyed the creative vision they put forth, so I was very satisfied with what they produced. It was beyond my expectations. 

Are there any areas they could improve?

As far as I’m concerned, there is none. I contacted them for something very specific, and they delivered. It wasn’t the most complex operation. 

Do you have any advice for potential customers?

I’m in Europe and my clientele is spread out, but the Digital Design team is based in New York. I would suggest keeping in mind the cultural and local sensitivities that would make a brand work in a certain space and within certain market circumstances. I know that there’s an international element in their team, so they do presumably have an awareness of that. 

BACKGROUND

Introduce your business and what you do there.

I’m a chef and the founder of Chef Antoine Lours. We have a French cuisine restaurant that does food delivery and offers cooking lessons.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DigitalDesign.NYC?

We needed help with branding, logo design, web development, and SEO.

SOLUTION

What was the scope of their involvement?

The project has different stages.

The first stage was the creation of the branding and logo. After comparing ideas, they created the website. They did both the design and development.

To increase our appearance in search engines, they’re doing all of my SEO and optimizing the site. They used innovative approaches like using a different technology for the backend to get more hits on search engines.

We’re starting to work on an app for users looking for someone to cook for them during COVID-19 times. PPC is also something that we will be working with them on.

Because of the upcoming app, we need to decide together how we want to do the SEO for the app and site and how everything will link. It’s a bit complex because it will be two different companies.

What is the team composition?

The CEO was the key person I was talking to. She helped with a lot of the branding before transferring the information to a technician. It’s a team of 20, and I’ve worked with a few people.

How did you come to work with DigitalDesign.NYC?

They were recommended to me by a company I invested in. I know the CEO, and he spoke to me about DigitalDesign.NYC.

I did a spec of what I wanted, and I asked five different companies, and they were the best in terms of pricing. They also could take care of all of the areas I wanted them to do. DigitalDesign.NYC was definitely the right choice.

How much have you invested with them?

The original investment was $25,000 for the site and branding, but since it’s ongoing, that will get bigger. The app project could be between $50,000–$100,000.

What is the status of this engagement?

Our ongoing engagement with DigitalDesign.NYC started in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website will be live soon. We tested the logo amongst family and friends, and it was well-received.

The team was on point, respecting all deadlines. The work was organized in a way that any feedback I gave them was taken into account. It’s been a great experience.

How did DigitalDesign.NYC perform from a project management standpoint?

From a project management standpoint, it’s very good. At the beginning of our introductory meeting, we set up deadlines for goals that we wanted to achieve.

We measured the goals at every meeting, and at the end of every deadline. They were meeting the deadlines and were proactive about that. They even suggested we could do more.

What did you find most impressive about them?

The beauty of DigitalDesign.NYC was their reactivity. They met deadlines while being able to do a whole range of activities that I was looking for. This was something I couldn’t find everywhere.

Are there any areas they could improve?

I don’t see any at this point.

Do you have any advice for potential customers?

Customers must be clear on the deadlines and open up on the end goal of their ventures. DigitalDesign.NYC has the ability to make the whole project work in sync, and they show solutions that you didn’t even imagine.

BACKGROUND

Please describe your company and your position there.

CTO of Paragon One

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Design NYC , and what were your goals?

We were in between in-house developers, and Angelika and her team did a good job of helping us bridge the gap. They stepped in and helped to spec out and build new features. They did a good job of stepping into an existing codebase, while both maintaining and adding new features to our platform.

SOLUTION

How did you select Digital Design NYC and what were the deciding factors?

We had a previous good working relationship with Anjelika and her team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Build existing features as well as upgrading existing platform infrastructure built on Node.js, serverless Lambda, RDS, and React.

How many people from the vendor's team worked with you, and what were their positions?

Two people primarily - product-project manager, and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our requested features were built and continue to run well. The requested upgrades and maintenance was performed smoothly.

Describe their project management style, including communication tools and timelines.

Helpful, were very responsive over Slack and available to my questions and requests. Were happy to jump on calls or also work through chat as required for the situation.

What did you find most impressive or unique about this company?

Digital Design NYC handled the project in a professional and friendly way.

Are there any areas for improvement or something they could have done differently?

I haven't worked with them for a full-time engagement, but for part-time assistance it was a great fit.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and founder of a niche comedy platform where we market comedians to give insights to live shows.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Design NYC?

Since the COVID-19 pandemic started, we've gone in a new direction. We're having podcasts and virtual shows that can be viewed on an app. I don't have a background in computer engineering myself, so I hired Digital Design to develop our mobile app and website platform. 

SOLUTION

What was the scope of their involvement?

They built our website and are developing our mobile app for iOS and Android platforms. Users can follow their favorite comedians through this app and get notified when their favorites are in town. If I had to compare it to another app, it would be a Spotify-meets-IMDB type of app. It's a database specifically for standup comedy and bands in town.

We’ve built comedian profiles that give them the opportunity to market themselves by putting up their biography, pictures, and videos. There are also links to their social media profiles that can be clicked on to view their tour dates. They’re all interlinkable with other shows.

We also have a show page where users can view all live shows happening around their area. They can also see those shows through our live map page, which they can set up by radius. We started out in New York, but now we're going national, so comedians can list shows across the country. 

Angelica (Founder) has also been working to raise my SEO performance. I’ve leaned on her opinions while navigating the COVID-19 pandemic. She’s put me in touch with her resources. She’s also been helping me in marketing and everything else that comes with building an app and having a business. 

What is the team composition?

I've had a couple of their developers come on the project. Right now, I'm on the third developer. Digital Design has an international staff, and some people had to go to their home countries after COVID-19  hit, so we’ve had to shuffle a little bit. 

How did you come to work with Digital Design NYC?

I was still in grad school at the time, and I happened to be going to a career fair. I was just looking, and Digital Design happened to be there, too. I had an idea in mind and got in touch with the person they had there, which eventually put me in touch with Angelica. We had a meeting and went on from there. 

How much have you invested with them?

So far, we’ve invested around $250,000. 

What is the status of this engagement?

Our contract with them was signed in May 2019, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've grown in size and have been able to put on comedy shows. Our social media presence has also grown. We're building out the new features available on the app, and we're going for live video shows that can be featured on the app.

That's been the success in where we're going, but no financial metrics are available as of right now. Because of the COVID-19 pandemic, we’ve had a hiatus when not much was going on. We're still navigating that.

How did Digital Design NYC perform from a project management standpoint?

Digital Design performed very well. They get back to me, and they’ve been very responsive. When we first started working, I was able to come to their office. Because I live in the same state and not too far from where their offices are, we're able to work together and have weekly meetings. They show me our progress, and they've been very hands-on. 

The team uses Trello and other tools. I'm not the most organized person myself, so I like the old fashioned phone call. That's how I work, but they do have other communication tools that are available to use. 

What did you find most impressive about them?

The Digital Design team is very creative, and their adaptability is most impressive. They’re not like a corporation. They're more of a private company that bends to me a little bit. They'll offer suggestions on the way they can do things, but at the end of the day, they'll adapt to my vision. Even with navigating covid, they’re very accommodating, going above and beyond just being developers.

Are there any areas they could improve?

No, there’s not necessarily anything I would’ve changed, because I couldn't really anticipate everything that was going to happen. We're moving in the right direction. I wish we could have anticipated things better since we just got started with virtual comedy podcasting. But, no one could really anticipate that this was going to happen and be sustained for so long. 

Do you have any advice for potential customers?

Potential customers should set up an initial meeting and make sure they have the same vision going forward. They should set up their goals on where they want to be in the upcoming months.